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US Cloud PBX Market Forecast to 2027 - COVID-19 Impact and Regional Analysis by Enterprise Size and End User

  • ID: 5231538
  • Report
  • October 2020
  • Region: United States
  • 122 pages
  • The Insight Partners
UP TO OFF
until Jun 30th 2021

FEATURED COMPANIES

  • 3CX, inc
  • 8X8, INC.
  • AT&T Inc.
  • Avaya Inc.
  • Cisco Systems, Inc.
  • COMCAST CORPORATION
According to the publisher's latest market study on “US Cloud PBX Market Forecast to 2027 - COVID-19 Impact and Analysis by Enterprise Size (Small Enterprises and Medium Enterprises) and End User (IT & Telecom, BFSI, Healthcare, Retail, Manufacturing, and Others, the market was valued at US$ 1,299.0 million in 2019 and is projected to reach US$ 3,262.0 million by 2027; it is expected to grow at a CAGR of 10.8% from 2020 to 2027.

The advantage of developed economies and highly advanced technologies gives ample opportunities to SMEs to better fulfill the requirement for their operations. The software industry is expanding, and their growth is rising at a decent pace. Moreover, with a rise in usage of Internet-based applications in various departments due to ease of operation, the adoption of cloud solutions by companies is increasing exponentially. This has raised the scope of cloud-based PBX as well. Cloud PBX allows organizations to connect globally at an ease. Other factors contributing to the cloud PBX growth in US include strategic shift in the businesses regarding communications solutions to cloud in order to enhance their operating efficiencies, and need for the SMEs to leverage their technology to stay competitive in the market, which in response is expected to foster the demand for outsourced communications technology.

There are around 2.9 million small offices/home offices and over 2.7 million SMEs with up to 250-300 employees in the US. Moreover, these SMEs employ over 58 million people, and majority of these businesses are still caught on time-division multiplexing. Also, as per FCC’s data, majority of the US landlines are VoIP overall, business lines still lag the overall market; just 40% of business lines are VoIP. This would provide a great opportunity to the cloud PBX players in the near future as these businesses are highly adopting cloud technologies.

Companies adopt inorganic market strategies to expand their footprints across the world and meet the growing demand. The Cloud PBX market players mainly focus on the acquisition strategy to expand their business and maintain their brand name globally. For instance, in 2020, Cisco acquired BabbleLabs. This acquisition helped enhance video meeting experience with noise removal and speech enhancement technology.

Impact of COVID-19 on Cloud PBX market

The complete lockdown and “work from home” trend in the US have significantly demanded collaboration through online platforms. The cloud PBX market is gaining high traction during the coronavirus outbreak. The demand for cloud PBX solutions is increasing as employees are working from remote locations. Coordination with the employees and availability of advanced telecommunication infrastructure is the key factor creating the demand for cloud PBX solutions during the pandemic in the US. Moreover, it is expected to witness high demand for communication platform due to the presence of a large number of SMEs in the country. Vendors are highly focused on tapping the market opportunities during the pandemic.

The report segments the US cloud PBX market as follows:

US Cloud PBX Market - by Enterprise Size
  • Small Enterprises
  • Medium Enterprise
US Cloud PBX Market - by End User
  • IT & Telecom
  • BFSI
  • Healthcare
  • Retail
  • Manufacturing
  • Others
Reasons to Buy
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the US Cloud PBX market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the US cloud PBX market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth US market trends and outlook coupled with the factors driving the market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • 3CX, inc
  • 8X8, INC.
  • AT&T Inc.
  • Avaya Inc.
  • Cisco Systems, Inc.
  • COMCAST CORPORATION
1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 US Cloud PBX Market - by Enterprise Size
1.3.2 US Cloud PBX Market - by End-User

2. Key Takeaways
2.1 US Cloud PBX Market Overview
2.2 Medium Enterprises held the Largest Share of US Cloud PBX Market
2.3 IT & Telecom Segment held the Largest Share of US Cloud PBX Market
2.4 Strategic Partnerships and Developments among the Cloud PBX Market Players in the Ecosystem is Fuelling the Growth of Cloud PBX Market

3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. US Cloud PBX Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 US
4.3 Ecosystem Analysis
4.4 Expert Opinion

5. Cloud PBX Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Demand for Effective Communication in Enterprises
5.1.2 Growing Focus Towards Reducing the Operational Costs Is Driving the Adoption of Cloud PBX
5.2 Restraints
5.2.1 Increasing Security Concerns
5.3 Opportunity:
5.3.1 Introduction of 5G to Provide Growth Benefits to Cloud PBX Operators
5.4 Future Trends:
5.4.1 Availability of Integration Support and Migration Strategies Are the Key Trend in The cloud PBX market
5.5 Impact Analysis

6. Cloud PBX Market - US Analysis
6.1 Cloud PBX Market US Overview
6.2 US Cloud PBX Market - Revenue and Forecast to 2027 (US$ Million)
6.3 Market Positioning - Key Players

7. Cloud PBX Market Analysis - by Enterprise Size
7.1 Overview
7.2 US Cloud PBX Market Breakdown, by Enterprise Size, 2019 & 2027
7.3 Small Enterprises
7.3.1 Overview
7.3.2 Small Enterprises Market Revenue and Forecast to 2027 (US$ Million)
7.4 Medium Enterprises
7.4.1 Overview
7.4.2 Medium Enterprises Market Revenue and Forecast to 2027 (US$ Million)

8. Cloud PBX Market Analysis - by End-User
8.1 Overview
8.2 US Cloud PBX Market Breakdown, by End-User, 2019 & 2027
8.3 IT & Telecom
8.3.1 Overview
8.3.2 IT & Telecom Market Forecast and Analysis
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Forecast and Analysis
8.5 Healthcare
8.5.1 Overview
8.5.2 Healthcare Market Forecast and Analysis
8.6 Retail
8.6.1 Overview
8.6.2 Retail Market Forecast and Analysis
8.7 Manufacturing
8.7.1 Overview
8.7.2 Manufacturing Market Forecast and Analysis
8.8 Others
8.8.1 Overview
8.8.2 Others Market Forecast and Analysis

9. Impact of COVID-19 on US Cloud PBX Market

10. US Cloud PBX Market- Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition
10.4 New Development

11. Company Profiles
11.1 3CX, inc.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 8x8, Inc.
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 AT&T Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Product and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 Avaya Inc.
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Cisco Systems, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Comcast Corporation
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 MICROSOFT CORPORATION
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 RingCentral, Inc.
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 SORS Global
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
11.10 Voyced Ltd.
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments

12. Appendix
12.1 About the Publisher
12.2 Glossary of Terms

List of Tables
Table 1. Cloud PBX Market - Revenue and Forecast to 2027 (US$ Million)
Table 2. Word of Index: Cloud PBX Market

List of Figures
Figure 1. US Cloud PBX Market Segmentation
Figure 2. US Cloud PBX Market Overview
Figure 3. Medium Enterprises held the Largest Share of US Cloud PBX Market
Figure 4. IT & Telecom Segment held the Largest Share of US Cloud PBX Market
Figure 5. US - PEST Analysis
Figure 6. US Cloud PBX Market - Ecosystem Analysis
Figure 7. Expert Opinion
Figure 8. Cloud PBX Solution Preferences
Figure 9. Impact analysis
Figure 10. Cloud PBX Market - Revenue and Forecast to 2027 (US$ Million)
Figure 11. US Cloud PBX Market Breakdown, by Enterprise Size (2019 and 2027)
Figure 12. US Small Enterprises Market Revenue and Forecast to 2027(US$ Million)
Figure 13. US Medium Enterprises Market Revenue and Forecast to 2027(US$ Million)
Figure 14. US Cloud PBX Market Breakdown, by End-User, 2019 & 2027 (%)
Figure 15. US IT & Telecom Market Revenue and Forecast to 2027 (US$ Mn)
Figure 16. US BFSI Market Revenue and Forecast to 2027 (US$ Mn)
Figure 17. US Healthcare Market Revenue and Forecast to 2027 (US$ Mn)
Figure 18. US Retail Market Revenue and Forecast to 2027 (US$ Mn)
Figure 19. US Manufacturing Market Revenue and Forecast to 2027 (US$ Mn)
Figure 20. US Others Market Revenue and Forecast to 2027 (US$ Mn)
Note: Product cover images may vary from those shown
  • 3CX, inc
  • 8X8, INC.
  • AT&T Inc.
  • Avaya Inc.
  • Cisco Systems, Inc.
  • COMCAST CORPORATION
  • Microsoft Corporation
  • RingCentral, Inc.
  • SORS Global
  • Voyced Ltd
Note: Product cover images may vary from those shown
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