Total Retail Software and SaaS Market

The year 2020 has probably been one of the most bifurcated periods for retail software in recent memory. Areas such as order management, E Commerce , mobile POS, touchless payment , etc, have had a very good years as they’ve proven to be critical technologies in a Covid impacted economy. Those vendors in the food, drug, mass merchant space, have (by most accounts) had fantastic years. Those vendors in the general retail space, have by and large had somewhat challenging years, and vendors that primarily support the hospitality space, have had immensely challenging years. The bright spot though in hospitality has been fast food restaurants with drive thru and existing delivery infrastructure such as pizza restaurants. Those vendors heavily leveraged with SaaS based-solutions have done quite well as they have been able to meet the needs Covid has exposed. Those vendors heavily leveraged in on-premise solutions have found the year much more challenging, as SaaS based solutions are, more often than not, the go-to preference.

In spite of those challenges the Retail Software Market will reflect a slight expansion in 2020 with significant uptick and recovery expected in 2021. There are three key drivers for this expansion: retail in emerging economies is growing, enterprise retailers are re-architecting their systems to support Unified Commerce (the systems that enable the procurement, sale and delivery of merchandise independent of channel), and the rise of Cloud computing (along with its cost efficiencies). The publisher projects the worldwide software market (software, cloud and on-premise maintenance) will grow 76% from $71.0 Billion in 2019 to $124.7 Billion in 2024. For SaaS/Cloud based solutions we project the worldwide market will grow 242% from $19.3 Billion in 2019 to $66.0 Billion in 2024.

The publisher has been advising the retail community (vendors and retailers alike) since 1996 in retail information technology evolution and strategy.

Over the years the publisher has amassed a tremendous amount of primary- and secondary-source data through first-hand consulting experience in this pursuit. From this ever-growing knowledge base, offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The Insight Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

The goal of this report, as well as the entire Retail Executive Advisory Program (REAP), is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

This particular report looks at the overall Retail Software and SaaS Market Worldwide.

Who are the real leaders? What are the real software rankings? Who is leading in the Retail software market? Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach? It’s all here.

Retailers are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

Vendors covered in this research with positioning charts are the following: (alphabetically)

1010 Data, Adobe, Amadeus, Amazon, Ansira, Aptos, Ceridian, Checkpoint, Coupons.com, Dematic, Diebold Nixdorf, Dunnhumby, Epicor, ESRI, First Data, Fujitsu, Gerber Technology, Global e, Google, Hot Schedules, IBM, Ibota, iCIMS, iCrossing, Infor, Information Resources, Intershop, iTradeNetwork, JDA, Johnson Controls, Jonas Software, Kalibrate, Kronos, Lengow, Lightspeed Retail, LS Retail, Manhattan Associates, Manthan Systems, Microsoft, Microstrategy, NCR, NEC, One Network, Oracle, PCMS Datafit, Pitney Bowes, PrestaShop, Radial, Reflexis, Relex, Revionics, RevTrax, Saba, Sage Software, Salesforce, SAP, SAS, Seeburger, Shopify, Sitecore, Snag, Square, Store Electric Systems, Symphony Gold, Tableau Software, Teradata, Toshiba Global Commerce Solutions, Turn, Ultimate Software, Witron, and WooCommerce.