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Interactive Kiosk Market Size, Share & Trends Analysis Report by Component (Hardware, Software, Services), by Type (ATMs, Self-service Kiosks), by End Use (BFSI, Healthcare), by Region, and Segment Forecasts, 2021 - 2028

  • ID: 5263874
  • Report
  • January 2021
  • Region: Global
  • 104 pages
  • Grand View Research

FEATURED COMPANIES

  • Advanced Kiosks
  • Embross
  • IER
  • Kiosk Information Systems
  • Meridian Kiosks
  • NCR Corporation
Interactive Kiosk Market Growth & Trends

The global interactive kiosk market size is expected to reach USD 45.32 billion by 2028. It is expected to expand at a CAGR of 6.9% from 2021 to 2028. Increasing consumer involvement in the purchase process and an extensive focus on customized service delivery by industry players are the major factors driving interactive kiosks' adoption. The geographical expansion and service enhancement using interactive kiosks enable companies to offer convenient, swift, and hassle-free service to customers with enhanced safety and security.

The North American market dominated the global market in 2020. The regional growth can be attributed to incumbents of the retail and BFSI verticals, who continue to deploy interactive kiosks as a part of their efforts to enhance the consumer experience. Asia Pacific is expected to register the highest CAGR over the forecast period as the retail, hospitality, BFSI, and healthcare verticals continue to grow. Incumbents of these industries continue to emphasize customer engagement.

Based on end use, the market for interactive kiosk has been further segmented into BFSI, retail, food and beverage, healthcare, government, travel and tourism, and others. Manufacturers have developed multiple self-service kiosks solutions for segments, such as travel and tourism and healthcare. These interactive kiosks enable customers to carry out self-check-in/check-out in hotels, carry out self-baggage check-in, book tickets, view product information, book appointments, and so on.

Stringent regulatory and legal standards such as the General Data Protection Regulation (EU GDPR), Americans with Disabilities Act (ADA), and UL standards are the significant challenges impacting the broader adoption of interactive self-service kiosks. GDPR compliance focuses on protecting customers' private data to enhance safety and prevent unauthorized access to private information. The ADA standards provide access specifications to any public access system for disabled individuals. However, the threat of cyber-attacks, high cost of installation, maintenance, and support may act as inhibitors for the growth and adoption of interactive kiosks by businesses.

Interactive Kiosk Market Report Highlights
  • The market for interactive kiosk is a technology-driven and rapidly evolving market due to continuous advancements in communication and payment technologies. This, in turn, has widened the scope of application in various industries, such as retail, banking, hospitality, entertainment, and government.
  • The declining prices of hardware and improved transaction safety features have led to increased adoption of interactive kiosks by various businesses.
  • Mandatory government regulations regarding data privacy/protection and regulatory standards such as ADA and UL will have a major impact on the adoption of interactive kiosk as a service delivery tool.
  • Asia Pacific is expected to expand at the highest CAGR over the forecast period.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Advanced Kiosks
  • Embross
  • IER
  • Kiosk Information Systems
  • Meridian Kiosks
  • NCR Corporation
Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources

Chapter 2 Executive Summary
2.1 Interactive Kiosk Market- Industry Snapshot & Key Buying Criteria, 2016 - 2028
2.2 Global Interactive Kiosk Market, 2016 - 2028 (USD Million)

Chapter 3 Interactive Kiosk Industry Outlook
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Interactive Kiosk Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Interactive Kiosk Market - Technology Evolution
3.5 Interactive Kiosk Market - Market Dynamics
3.5.1 Market driver analysis
3.5.2 Market restraint analysis
3.5.3 Market challenge analysis
3.6 COVID-19 Impact on Interactive Kiosk Market
3.7 Interactive Kiosk Market - Architecture
3.8 Penetration and Growth Prospect Mapping
3.9 Interactive Kiosk Market - Porter’s Five Forces Analysis
3.10 Interactive Kiosk Market - PESTEL Analysis
3.11 Regulatory/Political Forces Landscape, by Region
3.11.1 North America
3.11.2 Europe
3.11.3 Asia Pacific
3.11.4 Latin America
3.11.5 Middle East and Africa (MEA)

Chapter 4 Interactive Kiosk Component Outlook
4.1 Interactive Kiosk Market Share By Component, 2020
4.2 Hardware
4.3 Software
4.4 Services

Chapter 5 Interactive Kiosk Type Outlook
5.1 Interactive Kiosk Market Share By Type, 2020
5.2 Automated Teller Machines (ATMs)
5.3 Retail Self-checkout Kiosks
5.4 Self-service Kiosks
5.5 Vending Kiosks

Chapter 6 Interactive Kiosk End-use Outlook
6.1 Interactive Kiosk Market Share By End Use, 2020
6.2 BFSI
6.3 Retail
6.4 Food & Beverage
6.5 Healthcare
6.6 Government
6.7 Travel & Tourism
6.8 Others

Chapter 7 Interactive Kiosk Regional Outlook
7.1 Interactive Kiosk Market Share By Region, 2020
7.2 North America
7.2.1 U.S.
7.2.2 Canada
7.3 Europe
7.3.1 U.K.
7.3.2 Germany
7.3.3 France
7.4 Asia Pacific
7.4.1 China
7.4.2 Japan
7.4.3 India
7.5 Latin America
7.5.1 Brazil
7.6 MEA

Chapter 8 Competitive Analysis
8.1 Recent Developments & Impact Analysis, By Key Market Participants
8.2 Company/Competition Categorization (Key Innovators, Market Leaders, Emerging Players)
8.3 Vendor Landscape
8.3.1 Key Company Market Share Analysis, 2020
8.4 Market Players
8.4.1 Market Position Analysis
8.4.2 Competitive Dashboard Analysis

Chapter 9 Competitive Landscape
9.1 Advanced Kiosks
9.1.1 Company overview
9.1.2 Product benchmarking
9.1.3 Strategic initiatives
9.2 Diebold Nixdorf, Incorporated
9.2.1 Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.3 Embross
9.3.1 Company overview
9.3.2 Product benchmarking
9.3.3 Strategic initiatives
9.4 IER
9.4.1 Company overview
9.4.2 Product benchmarking
9.4.3 Strategic initiatives
9.5 Kiosk Information Systems
9.5.1 Company overview
9.5.2 Product benchmarking
9.5.3 Strategic initiatives
9.6 Meridian Kiosks
9.6.1 Company overview
9.6.2 Product benchmarking
9.6.3 Strategic initiatives
9.7 NCR Corporation
9.7.1 Company overview
9.7.2 Financial performance
9.7.3 Product benchmarking
9.7.4 Strategic initiatives
9.8 REDYREF
9.8.1 Company overview
9.8.2 Product benchmarking
9.8.3 Strategic initiatives
9.9 Slabb Inc.
9.9.1 Company overview
9.9.2 Product benchmarking
9.9.3 Strategic initiatives
9.10 ZEBRA Technologies Corporation
9.10.1 Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.11 Source Technologies
9.11.1 Company overview
9.11.2 Product benchmarking
9.11.3 Strategic initiatives

List of Tables
Table 1 Interactive kiosk market - Industry snapshot and key buying criteria, 2016 - 2028
Table 2 Global interactive kiosk market, 2016 - 2028 (USD Million)
Table 3 Global interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 4 Global interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 5 Global interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 6 Global interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 7 Global interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 8 Global interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 9 Interactive kiosk market - Key market driver impact
Table 10 Interactive kiosk market - Key market restraint impact
Table 11 Interactive kiosk market - Key market challenge impact
Table 12 Kiosk standards - Global
Table 13 Kiosk standards - North America
Table 14 Kiosk standards - Europe
Table 15 Kiosk standards - Asia Pacific
Table 16 Kiosk standards - Latin America
Table 17 Kiosk standards - Middle East and Africa
Table 18 List of key strategies by company
Table 19 Interactive kiosk hardware market, 2016 - 2028 (USD Million)
Table 20 Interactive kiosk hardware market, by region, 2016 - 2028 (USD Million)
Table 21 Interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 22 Interactive kiosk software market, 2016 - 2028 (USD Million)
Table 23 Interactive kiosk software market, by region, 2016 - 2028 (USD Million)
Table 24 Interactive kiosk services market, 2016 - 2028 (USD Million)
Table 25 Interactive kiosk services market, by region, 2016 - 2028 (USD Million)
Table 26 Interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 27 ATM interactive kiosk market, 2016 - 2028 (USD Million)
Table 28 ATM interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 29 Retail self-checkout interactive kiosk market, 2016 - 2028 (USD Million)
Table 30 Retail self-checkout interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 31 Self-service interactive kiosk market, 2016 - 2028 (USD Million)
Table 32 Self-service interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 33 Vending interactive kiosk market, 2016 - 2028 (USD Million)
Table 34 Vending interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 35 BFSI interactive kiosk market, 2016 - 2028 (USD Million)
Table 36 BFSI interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 37 Retail interactive kiosk market, 2016 - 2028 (USD Million)
Table 38 Retail interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 39 Food & beverage interactive kiosk market, 2016 - 2028 (USD Million)
Table 40 Food & beverage interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 41 Healthcare interactive kiosk market, 2016 - 2028 (USD Million)
Table 42 Healthcare interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 43 Government interactive kiosk market, 2016 - 2028 (USD Million)
Table 44 Government interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 45 Travel & tourism interactive kiosk market, 2016 - 2028 (USD Million)
Table 46 Travel & tourism interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 47 Other interactive kiosk market, 2016 - 2028 (USD Million)
Table 48 Other interactive kiosk market, by region, 2016 - 2028 (USD Million)
Table 49 North America interactive kiosk market, 2016 - 2028 (USD Million)
Table 50 North America interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 51 North America interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 52 North America interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 53 North America interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 54 North America interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 55 U.S. interactive kiosk market, 2016 - 2028 (USD Million)
Table 56 U.S. interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 57 U.S. interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 58 U.S. interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 59 U.S. interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 60 U.S. interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 61 Canada interactive kiosk market, 2016 - 2028 (USD Million)
Table 62 Canada interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 63 Canada interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 64 Canada interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 65 Canada interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 66 Canada interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 67 Europe interactive kiosk market, 2016 - 2028 (USD Million)
Table 68 Europe interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 69 Europe interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 70 Europe interactive kiosk market, by services 2016 - 2028 (USD Million)
Table 71 Europe interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 72 Europe interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 73 U.K. interactive kiosk market, 2016 - 2028 (USD Million)
Table 74 U.K. interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 75 U.K. interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 76 U.K. interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 77 U.K. interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 78 U.K. interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 79 Germany interactive kiosk market, 2016 - 2028 (USD Million)
Table 80 Germany interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 81 Germany interactive kiosk market, by hardware , 2016 - 2028 (USD Million)
Table 82 Germany interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 83 Germany interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 84 Germany interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 85 France interactive kiosk market, 2016 - 2028 (USD Million)
Table 86 France interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 87 France interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 88 France interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 89 France interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 90 France interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 91 Asia Pacific interactive kiosk market, 2016 - 2028 (USD Million)
Table 92 Asia Pacific interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 93 Asia Pacific interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 94 Asia Pacific interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 95 Asia Pacific interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 96 Asia Pacific interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 97 China interactive kiosk market, 2016 - 2028 (USD Million)
Table 98 China interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 99 China interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 100 China interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 101 China interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 102 China interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 103 India interactive kiosk market, 2016 - 2028 (USD Million)
Table 104 India interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 105 India interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 106 India interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 107 India interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 108 India interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 109 Japan interactive kiosk market, 2016 - 2028 (USD Million)
Table 110 Japan interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 111 Japan interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 112 Japan interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 113 Japan interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 114 Japan interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 115 Latin America interactive kiosk market, 2016 - 2028 (USD Million)
Table 116 Latin America interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 117 Latin America interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 118 Latin America interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 119 Latin America interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 120 Latin America interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 121 Brazil interactive kiosk market, 2016 - 2028 (USD Million)
Table 122 Brazil interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 123 Brazil interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 124 Brazil interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 125 Brazil interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 126 Brazil interactive kiosk market, by end use, 2016 - 2028 (USD Million)
Table 127 MEA interactive kiosk market, 2016 - 2028 (USD Million)
Table 128 MEA interactive kiosk market, by component, 2016 - 2028 (USD Million)
Table 129 MEA interactive kiosk market, by hardware, 2016 - 2028 (USD Million)
Table 130 MEA interactive kiosk market, by services, 2016 - 2028 (USD Million)
Table 131 MEA interactive kiosk market, by type, 2016 - 2028 (USD Million)
Table 132 MEA interactive kiosk market, by end use, 2016 - 2028 (USD Million)

List of Figures
Fig. 1 Market segmentation and scope
Fig. 2 Interactive kiosk market - Value chain analysis
Fig. 3 Interactive kiosk market - Technology evolution
Fig. 4 Interactive kiosk market - Market dynamics
Fig. 5 Global Automated Teller Machine (ATM) installed, 2010 - 2020
Fig. 6 In-store kiosk used by online users, Oct 2016 - 2019
Fig. 7 Statistics on cyber-attacks, 2016 - 2018
Fig. 8 The evolution of technology in retail
Fig. 9 Interactive kiosk market - Architecture
Fig. 10 Key opportunities prioritized
Fig. 11 Interactive kiosk market - Porter’s five forces analysis
Fig. 12 Interactive kiosk market - PESTEL analysis
Fig. 13 Interactive kiosk market, by component, 2020
Fig. 14 Interactive kiosk market, by type, 2020
Fig. 15 Interactive kiosk market, by end use, 2020
Fig. 16 Interactive kiosk market, by region, 2020
Fig. 17 Interactive kiosk market - Regional takeaways
Fig. 18 North America interactive kiosk market - Key takeaways
Fig. 19 Europe interactive kiosk market - Key takeaways
Fig. 20 Asia Pacific interactive kiosk market - Key takeaways
Fig. 21 Latin America interactive kiosk market - Key takeaways
Fig. 22 MEA interactive kiosk market - Key takeaways
Note: Product cover images may vary from those shown
  • Advanced Kiosks
  • Diebold Nixdorf, Incorporated
  • Embross
  • IER
  • Kiosk Information Systems
  • Meridian Kiosks
  • NCR Corporation
  • REDYREF
  • Slabb Inc.
  • ZEBRA Technologies Corporation
  • Source Technologies
Note: Product cover images may vary from those shown

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