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Business Support Services Global Market Report 2021: COVID-19 Impact and Recovery to 2030

  • ID: 5264633
  • Report
  • February 2021
  • Region: Global
  • 300 pages
  • The Business Research Company
1 of 5

FEATURED COMPANIES

  • A.T. Kearney
  • Genpact Ltd
  • Grant Thornton LLP
  • MORE
Business Support Services Global Market Report 2021: COVID-19 Impact and Recovery to 2030 provides the strategists, marketers and senior management with the critical information they need to assess the global business support services market as it emerges from the COVID-19 shut down.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market is being affected by the coronavirus and how it is likely to emerge and grow as the impact of the virus abates.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
Description:

Where is the largest and fastest growing market for the business support services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Business Support Services market global report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider business support services market, and compares it with other markets.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, the impact of the COVID-19 virus and forecasting its recovery.
  • Market segmentations break down market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the impact and recovery trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
  • The business support services market section of the report gives context. It compares the business support services market with other segments of the commercial services market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, business support services indicators comparison.
Scope

Markets Covered:
1) By Type: Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Other Business Support Services
2) By Organisation Size: Large Enterprise; Small and Medium Enterprise
3) By Mode: Online; Offline

Companies Mentioned: Tata Consultancy Services Limited; Hewlett Packard Enterprise Co; Genpact Ltd; A.T. Kearney; Grant Thornton LLP

Metrics Covered: Number of Enterprises; Number of Employees

Countries: Argentina; Australia; Austria; Belgium; Brazil; Canada; Chile; China; Colombia; Czech Republic; Denmark; Egypt; Finland; France; Germany; Hong Kong; India; Indonesia; Ireland; Israel; Italy; Japan; Malaysia; Mexico; Netherlands; New Zealand; Nigeria; Norway; Peru; Philippines; Poland; Portugal; Romania; Russia; Saudi Arabia; Singapore; South Africa; South Korea; Spain; Sweden; Switzerland; Thailand; Turkey; UAE; UK; USA; Venezuela; Vietnam

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita, business support services indicators comparison.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

This report will be delivered within 1-3 business days.
Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • A.T. Kearney
  • Genpact Ltd
  • Grant Thornton LLP
  • MORE
1. Executive Summary

2. Report Structure

3. Business Support Services Market Characteristics
3.1. Market Definition
3.2. Key Segmentations

4. Business Support Services Market Product Analysis
4.1. Leading Products/ Services
4.2. Key Features and Differentiators
4.3. Development Products

5. Business Support Services Market Supply Chain
5.1. Supply Chain
5.2. Distribution
5.3. End Customers

6. Business Support Services Market Customer Information
6.1. Customer Preferences
6.2. End Use Market Size and Growth

7. Business Support Services Market Trends and Strategies

8. Impact of COVID-19 on Business Support Services

9. Business Support Services Market Size and Growth
9.1. Market Size
9.2. Historic Market Growth, Value ($ Billion)
9.2.1. Drivers of the Market
9.2.2. Restraints on the Market
9.3. Forecast Market Growth, Value ($ Billion)
9.3.1. Drivers of the Market
9.3.2. Restraints on the Market

10. Business Support Services Market Regional Analysis
10.1. Global Business Support Services Market, 2020, by Region, Value ($ Billion)
10.2. Global Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Region
10.3. Global Business Support Services Market, Growth and Market Share Comparison, by Region

11. Business Support Services Market Segmentation
11.1. Global Business Support Services Market, Segmentation by Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Document Preparation Services
  • Telephone Call Centers
  • Business Service Centers
  • Collection Agencies
  • Credit Bureaus
  • Other Business Support Services
11.2. Global Business Support Services Market, Segmentation by Organisation Size, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Large Enterprise
  • Small and Medium Enterprise
11.3. Global Business Support Services Market, Segmentation by Mode, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Online
  • Offline
12. Business Support Services Market Metrics
12.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Global
12.2. Per Capita Average Business Support Services Market Expenditure, 2015-2025, Global

13. Asia-Pacific Business Support Services Market
13.1. Asia-Pacific Business Support Services Market Overview
  • Region Information, Impact of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
13.2. Asia-Pacific, Business Support Services Market, 2020, by Country, Value ($ Billion)
13.3. Asia-Pacific, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
13.4. Asia-Pacific, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
13.5. Asia-Pacific, Business Support Services Market Metrics
13.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Asia-Pacific Countries
13.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, Asia-Pacific Countries
13.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, Asia-Pacific Countries
13.6. Asia-Pacific Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7. Asia-Pacific Business Support Services Market: Country Analysis
13.7.1. China Business Support Services Market
13.7.1.1. China Business Support Services Market Overview
13.7.1.2. China Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.1.3. China Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.2. Australia Business Support Services Market
13.7.2.1. Australia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.2.2. Australia Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.3. Hong Kong Business Support Services Market
13.7.3.1. Hong Kong Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.4. India Business Support Services Market
13.7.4.1. India Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.4.2. India Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.5. Indonesia Business Support Services Market
13.7.5.1. Indonesia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.5.2. Indonesia Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.6. Japan Business Support Services Market
13.7.6.1. Japan Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.6.2. Japan Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.7. Malaysia Business Support Services Market
13.7.7.1. Malaysia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.8. New Zealand Business Support Services Market
13.7.8.1. New Zealand Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.9. Philippines Business Support Services Market
13.7.9.1. Philippines Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.10. Singapore Business Support Services Market
13.7.10.1. Singapore Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.11. South Korea Business Support Services Market
13.7.11.1. South Korea Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.11.2. South Korea Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.12. Thailand Business Support Services Market
13.7.12.1. Thailand Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
13.7.13. Vietnam Business Support Services Market
13.7.13.1. Vietnam Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

14. Western Europe Business Support Services Market
14.1. Western Europe Business Support Services Market Overview
14.2. Western Europe, Business Support Services Market, 2020, by Country, Value ($ Billion)
14.3. Western Europe, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
14.4. Western Europe, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
14.5. Western Europe, Business Support Services Market Metrics
14.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Western Europe Countries
14.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, Western Europe Countries
14.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, Western Europe Countries
14.6. Western Europe Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7. Western Europe Business Support Services Market: Country Analysis
14.7.1. Austria Business Support Services Market
14.7.1.1. Austria Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.2. Belgium Business Support Services Market
14.7.2.1. Belgium Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.3. Denmark Business Support Services Market
14.7.3.1. Denmark Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.4. Finland Business Support Services Market
14.7.4.1. Finland Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.5. France Business Support Services Market
14.7.5.1. France Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.5.2. France Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.6. Germany Business Support Services Market
14.7.6.1. Germany Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.6.2. Germany Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.7. Ireland Business Support Services Market
14.7.7.1. Ireland Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.8. Italy Business Support Services Market
14.7.8.1. Italy Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.9. Netherlands Business Support Services Market
14.7.9.1. Netherlands Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.10. Norway Business Support Services Market
14.7.10.1. Norway Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.11. Portugal Business Support Services Market
14.7.11.1. Portugal Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.12. Spain Business Support Services Market
14.7.12.1. Spain Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.13. Sweden Business Support Services Market
14.7.13.1. Sweden Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.14. Switzerland Business Support Services Market
14.7.14.1. Switzerland Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.15. UK Business Support Services Market
14.7.15.1. UK Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
14.7.15.2. UK Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

15. Eastern Europe Business Support Services Market
15.1. Eastern Europe Business Support Services Market Overview
15.2. Eastern Europe, Business Support Services Market, 2020, by Country, Value ($ Billion)
15.3. Eastern Europe, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
15.4. Eastern Europe, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
15.5. Eastern Europe, Business Support Services Market Metrics
15.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Eastern Europe Countries
15.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, Eastern Europe Countries
15.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, Eastern Europe Countries
15.6. Eastern Europe Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
15.7. Eastern Europe Business Support Services Market: Country Analysis
15.7.1. Czech Republic Business Support Services Market,
15.7.1.1. Czech Republic Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
15.7.2. Poland Business Support Services Market
15.7.2.1. Poland Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
15.7.3. Romania Business Support Services Market
15.7.3.1. Romania Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
15.7.4. Russia Business Support Services Market
15.7.4.1. Russia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
15.7.4.2. Russia Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

16. North America Business Support Services Market
16.1. North America Business Support Services Market Overview
16.2. North America, Business Support Services Market, 2020, by Country, Value ($ Billion)
16.3. North America, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
16.4. North America, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
16.5. North America, Business Support Services Market Metrics
16.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, North America Countries
16.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, North America Countries
16.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, North America Countries
16.6. North America Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
16.7. North America Business Support Services Market: Country Analysis
16.7.1. Canada Business Support Services Market
16.7.1.1. Canada Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
16.7.2. Mexico Business Support Services Market
16.7.2.1. Mexico Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
16.7.3. USA Business Support Services Market
16.7.3.1. USA Business Support Services Market Overview
16.7.3.2. USA Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
16.7.3.3. USA Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

17. South America Business Support Services Market
17.1. South America Business Support Services Market Overview
17.2. South America, Business Support Services Market, 2020, by Country, Value ($ Billion)
17.3. South America, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
17.4. South America, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
17.5. South America, Business Support Services Market Metrics
17.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, South America Countries
17.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, South America Countries
17.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, South America Countries
17.6. South America Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7. South America Business Support Services Market: Country Analysis
17.7.1. Argentina Business Support Services Market
17.7.1.1. Argentina Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.2. Brazil Business Support Services Market
17.7.1.1. Brazil Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.2.2. Brazil Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.3. Chile Business Support Services Market
17.7.3.1. Chile Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.4. Colombia Business Support Services Market
17.7.4.1. Colombia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.5. Peru Business Support Services Market
17.7.5.1. Peru Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
17.7.6. Venezuela Business Support Services Market
17.7.6.1. Venezuela Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

18. Middle East Business Support Services Market
18.1. Middle East Business Support Services Market Overview
18.2. Middle East, Business Support Services Market, 2020, by Country, Value ($ Billion)
18.3. Middle East, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
18.4. Middle East, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
18.5. Middle East, Business Support Services Market Metrics
18.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Middle East Countries
18.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, Middle East Countries
18.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, Middle East Countries
18.6. Middle East Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
18.7. Middle East Business Support Services Market: Country Analysis
18.7.1. Saudi Arabia Business Support Services Market
18.7.1.1. Saudi Arabia Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
18.7.2. Israel Business Support Services Market
18.7.2.1. Israel Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
18.7.3. Turkey Business Support Services Market
18.7.3.1. Turkey Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
18.7.4. UAE Business Support Services Market
18.7.4.1. UAE Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

19. Africa Business Support Services Market
19.1. Africa Business Support Services Market Overview
19.2. Africa, Business Support Services Market, 2020, by Country, Value ($ Billion)
19.3. Africa, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Country
19.4. Africa, Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Growth and Market Share Comparison, by Country
19.5. Africa, Business Support Services Market Metrics
19.5.1. Business Support Services Market Size, Percentage of GDP, 2015-2025, Africa Countries
19.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2020, Africa Countries
19.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2020, Africa Countries
19.6. Africa Business Support Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
19.7. Africa Business Support Services Market: Country Analysis
19.7.1. Egypt Business Support Services Market
19.7.1.1. Egypt Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
19.7.2. Nigeria Business Support Services Market
19.7.2.1. Nigeria Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)
19.7.3. South Africa Business Support Services Market
19.7.3.1. South Africa Business Support Services Market, 2015-2020, 2020-2025F, 2030F, Value ($ Billion)

20. Business Support Services Market Competitive Landscape
20.1. Competitive Market Overview
20.2. Market Shares
20.3. Company Profiles
20.3.1. Tata Consultancy Services Limited
20.3.1.1. Company Overview
20.3.1.2. Products and Services
20.3.1.3. Strategy
20.3.1.4. Financial Performance
20.3.2. Hewlett Packard Enterprise Co
20.3.2.1. Company Overview
20.3.2.2. Products and Services
20.3.2.3. Strategy
20.3.2.4. Financial Performance
20.3.3. Genpact Ltd
20.3.3.1. Company Overview
20.3.3.2. Products and Services
20.3.3.3. Strategy
20.3.3.4. Financial Performance
20.3.4. A.T. Kearney
20.3.4.1. Company Overview
20.3.4.2. Products and Services
20.3.4.3. Strategy
20.3.4.4. Financial Performance
20.3.5. Grant Thornton LLP
20.3.5.1. Company Overview
20.3.5.2. Products and Services
20.3.5.3. Strategy
20.3.5.4. Financial Performance

21. Key Mergers and Acquisitions in the Business Support Services Market

22. Market Background: Commercial Services Market
22.1. Commercial Services Market Characteristics
22.2. Commercial Services Market Historic and Forecast, 2015-2020, 2020-2025F, 2030F Growth, by Segment, Value ($ Billion), Global
22.3. Global Commercial Services Market, 2020, by Region, Value ($ Billion)
22.4. Global Commercial Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Region
22.5. Global Commercial Services Market, 2015-2020, 2020-2025F, 2030F, Segmentation by Type, Value ($ Billion)

23. Recommendations
23.1. Global Business Support Services Market in 2025 - Growth Countries
23.2. Global Business Support Services Market in 2025 - Growth Segments
23.3. Global Business Support Services Market in 2025 - Growth Strategies

24. Appendix
24.1. NAICS Definitions of Industry Covered in this Report
24.2. Abbreviations
24.3. Currencies
24.4. Research Inquiries
24.5. About the Publisher

25. Copyright and Disclaimer
Note: Product cover images may vary from those shown
3 of 5

FEATURED COMPANIES

  • A.T. Kearney
  • Genpact Ltd
  • Grant Thornton LLP
  • MORE
Major companies in the business support services market include Tata Consultancy Services Limited; Hewlett Packard Enterprise Co; Genpact Ltd; A.T. Kearney and Grant Thornton LLP.

The global business support services market is expected to grow from $466.71 billion in 2020 to $521.77 billion in 2021 at a compound annual growth rate (CAGR) of 11.8%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $679.67 billion in 2025 at a CAGR of 7%.

The business support services market consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centers, telephone answering, telemarketing bureaus and other contact centers, and private mail centers. The business support services market is segmented into document preparation services; telephone call centers; business service centers; collection agencies; credit bureaus and other business support services.

Western Europe was the largest region in the global business support services market, accounting for 39% of the market in 2020. Asia Pacific was the second largest region accounting for 30% of the global business support services market. Africa was the smallest region in the global business support services market.

Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented or planning to adapt artificial intelligence in customer support by 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, KLM airlines.
Note: Product cover images may vary from those shown
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  • Tata Consultancy Services Limited
  • Hewlett Packard Enterprise Co
  • Genpact Ltd
  • A.T. Kearney
  • Grant Thornton LLP
Note: Product cover images may vary from those shown
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