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IT Outsourcing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

  • ID: 5275197
  • Report
  • April 2022
  • Region: Global
  • 242 Pages
  • Mordor Intelligence

FEATURED COMPANIES

  • Accenture PLC
  • Andela Inc.
  • Capgemini SE
  • HCL Technologies Ltd.
  • Infosys Limited
  • Pointwest Technologies

The global IT outsourcing market (henceforth referred to as the market studied) was valued at USD 526.6 billion in 2021 and is expected to reach USD 682.3 billion by 2027, registering a CAGR of 4.13%, during the period of 2022-2027 (henceforth referred to as the forecast period).



Key Highlights

  • With digital transformation, organizations have become dependent on the success of creative applications and extensions that IT could provide. More certainly, IT has become a key competitive edge for most of the organizations. Moreover, with the cloud migrations and options of cloud services, IT outsourcing has become more than a simple cost reduction technique. Therefore, this new form is driven by organizational motivations in terms of business growth, customer experience, and competitive disruption.
  • Multiple studies have suggested that Application Development and Maintenance have become the most frequently outsourced functions amidst the partial IT outsourcing trends. For instance, in 2021, Accenture Plc reported an increase in the revenue in its outsourcing business by 15% compared to fiscal 2020. The company also reported that growth in outsourcing revenue was led by very strong growth in North America and Growth Markets and strong growth in Europe.
  • Leading IT companies are experiencing growing demand to assist clients with application modernization and maintenance, cloud enablement, and managed security services. In addition, clients continue to be focused on transforming their operations through automation and AI, data, and analytics to drive operational cost savings along with productivity.
  • Looking at application development, companies such as Slack, GitHub, Alibaba, and WhatsApp, have successfully leveraged the benefits of outsourcing development. During its initial days, WhatsApp, to keep operation costs low, resorted to Eastern Europe for tech talent. It hired offshore developers from Russia for the software build and kept its in-house employees focused on customer support and operations.
  • Many established and technologically driven players are present across regions. The development of specializations has led to market fragmentation with the vendors studied. With many options to choose from, the rivalry is also expected to be on the higher side as multiple strategies have been adopted to enter into new emerging markets and acquire/partner with allied technology-driven companies.
  • The growing adoption of cloud services since the outbreak of COVID-19 is expected to create a favorable market scenario for the growth of the IT outsourcing market as enterprises using such services often outsource the maintenance and portion of development work to third parties.

Key Market Trends


Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure

  • Cloud migration and adopting software has led outsourcing customers to divert resources from low-value assets to specialized employees while focusing on more flexible, tailorable, and evolution-friendly solution.
  • Traditionally, IT outsourcing has been tangible with servers, data centers, networks, specifications, man-hours, and lines of code being deployed. With the rise of cloud-based services, more flexible, asset-free IT services are available on an on-demand basis. Cloud computing, on the other hand, has also led to a fundamental shift in how companies pay for and access IT services.
  • Companies that are looking forward to outsourcing cloud services have regarded cost optimization as a significant aspect. Multi-cloud strategies, therefore, have been gaining momentum and allowing multiple providers to reduce concentration risk.
  • Similarly, according to Hashi Corp’s State of the Cloud Strategy Survey, organizations are investing significant resources in multi-cloud deployments. As per the survey, 76% of the respondents are already using multi-cloud, 34% reported digital transformation as a top multi-cloud driver, while 47% mentioned that security is a top cloud inhibitor.
  • Furthermore, according to Flexera’s State of the Cloud Report for the year 2021, thirty-six% of enterprises responding to its survey said that their annual spend exceeded USD 12 million, and 83% reported that cloud spend exceeds USD 1.2 million per year. This was a significant increase over last year in wherein 20% of enterprises reported an annual spend of more than USD 12 million, and 74% reported yearly spend of more than USD 1.2 million.

Asia Pacific Accounts For Largest Market Share

  • China has been one of the significant outsourcing destinations. The outsourcing industry weighs benefits that the majority of US companies find attractive. Reduced costs of development play a crucial role in retaining the original benefits of outsourcing. King White, CEO of Site Selection Group, a global location advisor, believes that China has the potential to become one of the lucrative outsourcing markets that are even more cost-competitive than India.
  • Over the past two decades, the IT industry in the country has witnessed impressive growth and has become a key industry in the country’s overall economy. In the current 5-year plan, the country has placed great focus on making IT one of the seven strategic industries that will help the country move from a cheap-labor manufacturing outsourcing to a world-class, innovation-driven IT outsourcing.
  • India is one of the most mature global IT outsourcing destinations with a wide range of options. The country has been working in this direction for more than 25 years and has maintained its dominance among the top IT outsourcing destinations since then.
  • With the demand for skilled software developers on the rise, IT outsourcing companies based out of the country are rapidly expanding their operations all over the world. The cost factor and talented skill pool have played a key role in assuring the dominance of the country in the market. This has also led to the average developer hourly rate in India hovering around USD 30.
  • Indonesia is yet another country in the Asia Pacific region that is gaining ground and offering similar IT outsourcing services, especially software development services. Home-grown software development providers have been growing. This has assisted the country in gaining preference for being a nearshore/offshore software development by opening up R&D centers.
  • Japan, as a country, has been facing severe talent shortage issues. The rate of unemployment is steadily approaching 2%, highlighting the talent shortage. Thus, the country has been dependent on IT outsourcing and encouraging the enterprises in the country to embrace diversity.
  • Over the past few years, Vietnam has emerged as a lucrative market for IT outsourcing in the global tech community. The country has been slowly gaining momentum as it is now moving from low-tech manufacturing to a service-oriented economy. Despite Vietnam’s relatively short history of IT outsourcing (roughly 20 years), the country has risen to prominence in the sector, becoming the natural extension of global clients due to many inherent capabilities and transformations.
  • The IT outsourcing market has witnessed intense competition in the Asia Pacific region, with India and China dominating the market for a long time. However, Malaysia has been steadily emerging as a lucrative market destination and is considered an emerging challenger across Southeast Asia.
  • Over the past few years, IT service companies in the country have witnessed substantial growth in the domestic market. However, the growth was limited due to the maturity of the domestic market. This has paved the way for IT outsourcing as the government of South Korea considers this industry as one of the growth engines in the country and other foreign markets.

Competitive Landscape


IT Outsourcing Market is highly competitive owing to multiple vendors in the market providing IT services to the domestic and the international markets. To sustain in the market and retain their clients, companies are developing advanced technologies to play on the competitive edge, thereby intensifying the competitive rivalry in the market.



  • February 2022 - DXC Technology, a member of Oracle PartnerNetwork, signed a multi-year Managed Services agreement with the University of Newcastle to manage Oracle’s PeopleSoft Campus Solutions application and infrastructure.
  • February 2022 - Infosys, a global leader in next-generation digital services and consulting, collaborated with Qualtrics, the leader and creator of the Experience Management (XM) category. Infosys has established a Qualtrics center of excellence to bring solutions on Qualtrics to the market. These solutions are a part of Infosys Cobalt cloud offerings and help clients improve their customer, employee, and supplier experiences.
  • January 2022 - Airbus, Nippon Telegraph and Telephone Corporation (NTT), NTT DOCOMO INC. (DOCOMO), and SKY Perfect JSAT Corporation (SKY Perfect JSAT) jointly began studying the feasibility of collaborating on future high-altitude platform stations (HAPS)-based connectivity services as part of a future space-based wireless connectivity ecosystem.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support


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FEATURED COMPANIES

  • Accenture PLC
  • Andela Inc.
  • Capgemini SE
  • HCL Technologies Ltd.
  • Infosys Limited
  • Pointwest Technologies

1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study
2 RESEARCH METHODOLOGY3 EXECUTIVE SUMMARY
4 MARKET DYNAMICS
4.1 Market Overview
4.2 Market Drivers
4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
4.2.2 Organization are increasingly focusing on IT as a means to gain differentiation by relying on outsourced vendors
4.2.3 Ongoing migration towards the cloud and adoption of virtualized infrastructure
4.3 Market Challenges
4.3.1 Fragmented Nature of The Market And Growing Incidence of Data Breaches
4.3.2 Dynamic needs of IT structure impacts the Cost of customization for end users
4.4 Impact of COVID-19 on the IT Outsourcing industry
4.5 Industry Attractiveness - Porter's Five Forces Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry
5 MARKET ANALYSIS
5.1 Trends related to Onshoring & Offshoring
5.2 Breakdown of Outsourcing Industry - BPO vs IT-based outsourcing
5.3 Impact of the ongoing commodification of IT solutions
5.4 Analysis of IT Outsourcing and Managed Service industry
5.5 Breakdown of the major IT outsourcing segments - Application & Infrastructure
5.6 Impact of Digital Transformation and emergence of "As-a-Service" Model
6 MARKET SEGMENTATION
6.1 By Organization Size
6.1.1 Small and Medium Enterprises
6.1.2 Large Enterprises
6.2 By End-user Vertical
6.2.1 BFSI
6.2.2 Healthcare
6.2.3 Media & Telecommunications
6.2.4 Retail & E-commerce
6.2.5 Manufacturing
6.2.6 Other End-user verticals
6.3 By Geography
6.3.1 North America
6.3.1.1 United States
6.3.1.2 Canada
6.3.2 Europe
6.3.2.1 United Kingdom
6.3.2.2 Germany
6.3.2.3 France
6.3.2.4 Italy
6.3.2.5 Spain
6.3.2.6 The Nordics
6.3.2.7 Benelux
6.3.2.8 Poland
6.3.2.9 Rest of Europe
6.3.3 Asia Pacific
6.3.3.1 China
6.3.3.2 India
6.3.3.3 Japan
6.3.3.4 Indonesia
6.3.3.5 Vietnam
6.3.3.6 Malaysia
6.3.3.7 South Korea
6.3.3.8 Rest of Asia Pacific
6.3.4 Latin America
6.3.4.1 Brazil
6.3.4.2 Mexico
6.3.4.3 Colombia
6.3.4.4 Rest of Latin America
6.3.5 Middle East and Africa
6.3.5.1 Gulf Cooperation Council (GCC)
6.3.5.2 South Africa
6.3.5.3 Turkey
6.3.5.4 Rest of Middle East and Africa
7 COMPETITIVE LANDSCAPE
7.1 Company Profiles
7.1.1 IBM Corporation
7.1.2 DXC Technologies
7.1.3 Accenture PLC
7.1.4 NTT Corporation
7.1.5 Infosys Limited
7.1.6 Tata Consultancy Services
7.1.7 Cognizant Technology Solutions Corporation
7.1.8 Capgemini SE
7.1.9 Wipro Limited
7.1.10 Andela Inc.
7.1.11 WNS Global Services
7.1.12 Pointwest Technologies
7.1.13 ATOS SE
7.1.14 Amadeus IT Group
7.1.15 Specialist Computer Centres (SCC)
7.1.16 HCL Technologies Ltd.
8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE9 MARKET OUTLOOK
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A selection of companies mentioned in this report includes:

  • IBM Corporation
  • DXC Technologies
  • Accenture PLC
  • NTT Corporation
  • Infosys Limited
  • Tata Consultancy Services
  • Cognizant Technology Solutions Corporation
  • Capgemini SE
  • Wipro Limited
  • Andela Inc.
  • WNS Global Services
  • Pointwest Technologies
  • ATOS SE
  • Amadeus IT Group
  • Specialist Computer Centres (SCC)
  • HCL Technologies Ltd.
Note: Product cover images may vary from those shown

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