The global queue management system (QMS) market size to grow from USD 0.5 billion in 2020 to USD 0.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 4.0% during the forecast period. Factors such as the increasing need to manage customer traffic and customer movement to boost productivity and the rising need to improve staff efficiency and enhance customer engagement during COVID-19 are driving the adoption of the QMS market across the globe. QMS can be used at any location undergoing a significant footfall. Most of the organizations prefer QMS solutions and services to shorten on-site customer wait times and reduce walkaways.
The QMS market is expected to witness an insignificant slowdown in 2020 due to the global lockdown. The COVID-19 pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted. The sectors facing the greatest drawbacks are manufacturing, transportation and logistics, and retail and consumer goods.
The availability of the essential items has been impacted due to the lack of manpower to work on production lines, supply chains, and transportation although the essential items are exempted from the lockdown. The condition is expected to come under control by early 2021 while the demand for QMS solutions and services is expected increase, which is due to the increased demand for enhanced customer experience and build a personalized relationship with the prospects.
Several verticals are already planning to deploy a diverse array of QMS solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and authenticate user’s identification. The reduction in operational costs, better customer experiences, fraud detection and prevention, enhanced authentication processes and operations, and improved real-time decision-making are the key business and operational priorities that are expected to drive the adoption of the QMS market.
The services segment is expected to grow at a higher CAGR during the forecast period
The global QMS market has been segmented based on components into solutions and services. The solutions segment is further segmented into platform and software, whereas the services segment includes managed services and professional services. The professional services segment is further segmented into consulting, system integration and implementation, and support and maintenance. The services segment is anticipated to grow at a higher CAGR during the forecast period. The growth of the services segment is governed by the complexity of operations and the surge in deployment of QMS software.
The virtual solution type is expected to grow at a higher CAGR during the forecast period
The global QMS market has been segmented based on solution types into linear queuing and virtual queuing. The availability of a robust QMS in the marketplace enables end users to maintain a structured queue in their premises. Most of the end users in recent years have been showcasing immense interest in linear queuing and virtual queuing systems. The virtual QMS is expected to drive the growth of the market as organizations are seeking demand to avoid in-branch crowding and safeguard customer/staff during pandemic.
The mobile queues is expected to grow at a highest CAGR during the forecast period
The global QMS market has been segmented based on queue types into structured queue, unstructured queue, kiosk-based, and mobile queues. Kiosk-based and mobile queues provide a much more customer-oriented approach and have been implemented in a broad range of variations. The mobile queues is expected to grow at a highest CAGR during the forecast period. Ease of handling long queues and reduction in requirement of resources are expected to drive the demand for mobile queues across the world.
The SMEs segment is expected to grow at a higher CAGR during the forecast period
The global QMS market has been segmented based on organization size into SMEs and large enterprises. The large enterprises are the leading adopters of QMS. Enterprises are focusing on delivering enhanced customer experience to customers and gain a leading edge in the market. The SMEs segment is expected to grow at a higher CAGR during the forecast period. Owing to the availability of cost-effective cloud solutions, QMS solutions and services are expected to witness a prominent growth rate among SMEs during the forecast period.
The cloud segment is expected to grow at a higher CAGR during the forecast period
The global QMS market has been segmented based on deployment modes into cloud and on-premises deployment. The cloud segment is expected to grow at a higher CAGR during the forecast period. The cloud deployment mode offers benefits, such as scalability and cost-effectiveness, which are expected to be instrumental in propelling the growth of the overall QMS market.
The workforce optimization segment is expected to grow at the highest CAGR during the forecast period
The global QMS solutions are used across application areas, including reporting and analytics, appointment management, customer service, query handling, in-store management, workforce optimization, real-time monitoring, and others (digital signage, and customer engagement). Waiting in line is one of the most commonly cited reasons for customer frustration. The workforce optimization segment is expected to grow at the highest CAGR during the forecast period. Companies and organizations across the world have started shifting to techno-based systems to optimize workflows and productivity. This, in turn, will drive the workforce optimization segment growth.
Among verticals, the healthcare and life sciences segment to grow at the highest CAGR during the forecast period
The global QMS market is segmented into the various verticals, particularly verticals, such as government and public sector, BFSI, retail and consumer goods, healthcare and life sciences, IT and telecom, travel and hospitality, utilities, and other verticals (education, manufacturing, and media and entertainment). The healthcare and life sciences vertical is expected to grow at the highest CAGR during the forecast period. Ease of handling patient query and enhance productivity to drive the demand for QMS solutions across the healthcare and life sciences vertical across the world.
APAC to grow at a higher CAGR during the forecast period
The global QMS market has been segmented into five regions: North America, Europe, APAC, MEA, and Latin America. In terms of market size, North America is estimated to hold the largest size in the overall QMS market. APAC is expected to have the highest growth rate during the forecast period due to the growing need for QMS solutions to manage large customer queues and reduce waiting time for better customer experience.
Breakdown of primaries:
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the QMS market.
- By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
- By Designation: C-Level Executives: 50%, Directors: 30%, and Others: 20%
- By Region: North America: 25%, APAC: 30%, Europe: 30%, MEA: 10%, and Latin America: 5%
The report includes the study of key players offering QMS solutions and services. It profiles major vendors in the global QMS market. The major vendors in the global QMS market are include Advantech (Taiwan), Wavetec (Dubai), Aurionpro (India), Lavi Industries (US), QLess (US), Qmatic (Europe), SEDCO (UAE), Q-nomy (US), Core Mobile (US), MaliaTec (Lebanon), JRNI (England), Qudini (England), Qminder (UK), ATT Systems (India), XIPHIAS (India), AKIS Technologies (Europe), AwebStar (Singapore), Xtreme Media (India), Skiplino (Bahrain), Business Automation (Bangladesh), Udentify (Turkey), 2Meters (Germany), OnlineToken (US), Hate2wait (India), VersionX (India).
Research Coverage
The market study covers the QMS market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, solution type, application, queue types, organization size, deployment mode, vertical, and regions. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall QMS market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
Table of Contents
1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
1.3 COVID-19 Economic Assessment
1.3.1 COVID-19 Economic Impact - Scenario Assessment
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
1.8 Stakeholders
2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Company Evaluation Matrix Methodology
2.6 Startup/SME Evaluation Matrix Methodology
2.7 Assumptions for the Study
2.8 Limitations of the Study
2.9 Implications of COVID-19 on QMS Market
3 Executive Summary
4 Premium Insights
4.1 Attractive Opportunities in the Queue Management System Market
4.2 Market: Top Three Applications
4.3 Market: by Component and Top Three Verticals
4.4 Market: by Region
5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increasing Need to Manage Customer Traffic and Customer Movement to Boost Productivity
5.2.1.2 Need to Improve and Facilitate Customer Service Across Major Industry Verticals
5.2.1.3 Rising Need to Improve Staff Efficiency and Enhance Customer Engagement During COVID-19
5.2.2 Restraints
5.2.2.1 High Setup Costs for Queue Management System
5.2.3 Opportunities
5.2.3.1 Advent of Advanced Technologies Such as Artificial Intelligence and Analytics
5.2.4 Challenges
5.2.4.1 Data Safety and Security Issues
5.2.5 Cumulative Growth Analysis
5.3 Value Chain Analysis
5.4 Regulatory Landscape
5.4.1 General Data Protection Regulation
5.4.2 Health Insurance Portability and Accountability Act
5.4.3 Financial Industry Regulatory Authority
5.4.4 Service Organizational Control 2
5.4. Markets in Financial Instruments Directive Ii
5.5 Porter's Five Forces Analysis
5.5.1 Threat of New Entrants
5.5.2 Threat of Substitutes
5.5.3 Bargaining Power of Suppliers
5.5.4 Bargaining Power of Buyers
5.5.5 Intensity of Competitive Rivalry
5.6 Queue Management System: Ecosystem
5.7 Patent Analysis
5.7.1 Methodology
5.7.2 Document Type
5.7.3 Innovation and Patent Applications
5.7.3.1 Top Applicants
5.8 Pricing Model Analysis
5.9 Case Study Analysis
5.9.1 Johnstone Supply Deployed QLess Solution for Virtual Queuing Solutions
5.9.2 Lyon Airport Estimation of Average Waiting Time
5.9.3 with Qminder iShop Guatemala Cut Their Wait Times in Half and Increased Customer Satisfaction
5.9.4 Ninove Uses Qmatic to Distribute COVID- 19 Vaccines in a Safe Way
5.9.5 University West Increases Staff and Student Satisfaction with Qmatic
5.9.6 ALYN Hospital Reduced Waiting Times of Patients Using Q-Nomy Software
5.9.7 Qudini Retail Choreography Software Enabled Samsung's Stores to Deliver a Consistently High Level of Customer Experience
5.9.8 Oriental Bank Reduced Wait Times by Over 50%
5.9.9 the Leading Entertainment Lifestyle Retailer Decreased the Checkout Queues by 55%
5.9.10 O2 Created More Powerful Customer Experience with Qudini
5.10 Technological Analysis
5.10.1 Artificial Intelligence
5.10.2 Blockchain
5.10.3 Big Data and Analytics
5.11 Queue Management System Market: COVID-19 Impact
6 Queue Management System Market, by Component
6.1 Introduction
6.1.1 Components: COVID-19 Impact
6.1.2 Components: Market Drivers
6.2 Solutions
6.3 Services
6.3.1 Professional Services
6.3.1.1 Consulting
6.3.1.2 System Integration and Implementation
6.3.1.3 Support and Maintenance
6.3.2 Managed Services
7 Queue Management System Market, by Solution Type
7.1 Introduction
7.1.1 Solution Types: COVID-19 Impact
7.1.2 Solution Types: Market Drivers
7.2 Linear Queuing
7.3 Virtual Queuing
8 Queue Management System Market, by Queue Type
8.1 Introduction
8.1.1 Queue Types: COVID-19 Impact
8.1.2 Queue Types: Market Drivers
8.2 Structured Queue
8.3 Unstructured Queue
8.4 Kiosk Based
8.5 Mobile Queue
9 Queue Management System Market, by Organization Size
9.1 Introduction
9.1.1 Organization Size: COVID-19 Impact
9.1.2 Organization Size: Market Drivers
9.2 Small and Medium-Sized Enterprises
9.3 Large Enterprises
10 Queue Management System Market, by Deployment Mode
10.1 Introduction
10.1.1 Deployment Modes: COVID-19 Impact
10.1.2 Deployment Modes: Market Drivers
10.2 Cloud
10.3 On-Premises
11 Queue Management System Market, by Application
11.1 Introduction
11.1.1 Applications: COVID-19 Impact
11.1.2 Applications: Market Drivers
11.2 Reporting and Analytics
11.3 Appointment Management
11.4 Customer Service
11.5 Query Handling
11.6 In-Store Management
11.7 Workforce Optimization
11.8 Real-Time Monitoring
11.9 Other Applications
12 Queue Management System Market, by Vertical
12.1 Introduction
12.1.1 Verticals: COVID-19 Impact
12.1.2 Verticals: Market Drivers
12.2 Banking, Financial Services, and Insurance
12.3 Retail and Consumer Goods
12.4 It and Telecom
12.5 Government and Public Sector
12.6 Healthcare and Life Sciences
12.7 Education
12.8 Transportation and Logistics
12.9 Other Verticals
13 Queue Management System Market, by Region
13.1 Introduction
13.2 North America
13.2.1 North America: Market Drivers
13.2.2 North America: COVID-19 Impact
13.2.3 North America: Regulatory Implications
13.2.3.1 Health Insurance Portability and Accountability Act of 1996
13.2.3.2 California Consumer Privacy Act
13.2.3.3 Gramm-Leach-Bliley Act
13.2.3.4 Health Information Technology for Economic and Clinical Health Act
13.2.3.5 Sarbanes Oxley Act
13.2.3.6 United States Securities and Exchange Commission
13.2.3.7 California Consumer Privacy Act
13.2.3.8 Federal Information Security Management Act
13.2.3.9 Federal Information Processing Standards
13.2.4 United States
13.2.5 Canada
13.3 Europe
13.3.1 Europe: Queue Management System Market Drivers
13.3.2 Europe: COVID-19 Impact
13.3.3 Europe: Regulatory Implications
13.3.3.1 General Data Protection Regulation
13.3.3.2 European Committee for Standardization
13.3.3.3 European Technical Standards Institute
13.3.4 United Kingdom
13.3.5 Germany
13.3.6 France
13.3.7 Rest of Europe
13.4 Asia-Pacific
13.4.1 Asia-Pacific: Queue Management System Market Drivers
13.4.2 Asia-Pacific: COVID-19 Impact
13.4.3 Asia-Pacific: Regulatory Implications
13.4.3.1 Privacy Commissioner for Personal Data
13.4.3.2 Act on the Protection of Personal Information
13.4.3.3 Critical Information Infrastructure
13.4.3.4 International Organization for Standardization 27001
13.4.3.5 Personal Data Protection Act
13.4.4 China
13.4.5 India
13.4.6 Japan
13.4.7 Rest of Asia-Pacific
13.5 Middle East and Africa
13.5.1 Middle East and Africa: Queue Management System Market Drivers
13.5.2 Middle East and Africa: COVID-19 Impact
13.5.3 Middle East and Africa: Regulatory Implications
13.5.3.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017
13.5.3.2 Cloud Computing Framework
13.5.3.3 GDPR Applicability in the Kingdom of Saudi Arabia
13.5.3.4 Protection of Personal Information Act
13.5.4 South Africa
13.5.5 United Arab Emirates
13.5.6 Kingdom of Saudi Arabia
13.5.7 Rest of Middle East and Africa
13.6 Latin America
13.6.1 Latin America: Queue Management System Market Drivers
13.6.2 Latin America: COVID-19 Impact
13.6.3 Latin America: Regulatory Implications
13.6.3.1 Brazil Data Protection Law
13.6.3.2 Argentina Personal Data Protection Law No. 25.326
13.6.3.3 Federal Law on Protection of Personal Data Held by Individuals
13.6.4 Brazil
13.6.5 Mexico
13.6.6 Rest of Latin America
14 Competitive Landscape
14.1 Overview
14.2 Market Evaluation Framework
14.3 Market Share, 2020
14.4 Historic Revenue Analysis of Key Market Players
14.5 Key Market Developments
14.5.1 New Product Launches and Product Enhancements
14.5.2 Deals
14.5.3 Others
14.6 Company Evaluation Matrix Definitions and Methodology
14.7 Company Evaluation Matrix, 2020
14.7.1 Star
14.7.2 Emerging Leaders
14.7.3 Pervasive
14.7.4 Participants
14.7.5 Strength of Product Portfolio
14.7.6 Business Strategy Excellence
14.8 Startup/SME Evaluation Matrix, 2020
14.8.1 Progressive Companies
14.8.2 Responsive Companies
14.8.3 Dynamic Companies
14.8.4 Starting Blocks
14.8.5 Strength of Product Portfolio
14.8.6 Business Strategy Excellence
15 Company Profiles
15.1 Introduction
15.2 Major Players
15.2.1 Advantech
15.2.1.1 Business Overview
15.2.1.2 Recent Developments
15.2.1.3 Advantech: COVID-19 Developments
15.2.1.4 Analyst's View
15.2.1.4.1 Key Strengths/Right to Win
15.2.1.4.2 Strategic Choices Made
15.2.1.4.3 Weaknesses and Competitive Threats
15.2.2 Wavetec
15.2.2.1 Business Overview
15.2.2.2 Recent Developments
15.2.2.3 Wavetec: COVID-19 Developments
15.2.2.4 Analyst's View
15.2.2.4.1 Key Strengths/Right to Win
15.2.2.4.2 Strategic Choices Made
15.2.2.4.3 Weaknesses and Competitive Threats
15.2.3 Aurionpro
15.2.3.1 Business Overview
15.2.3.2 Recent Developments
15.2.4 Lavi Industries
15.2.4.1 Business Overview
15.2.4.2 Recent Developments
15.2.4.3 Lavi Industries: COVID-19 Developments
15.2.5 QLess
15.2.5.1 Business Overview
15.2.5.2 Recent Developments
15.2.5.3 QLess: COVID-19 Developments
15.2.6 Qmatic
15.2.6.1 Business Overview
15.2.6.2 Recent Developments
15.2.6.3 Qmatic: COVID-19 Developments
15.2.7 Sedco
15.2.7.1 Business Overview
15.2.7.2 Recent Developments
15.2.7.3 Sedco: COVID-19 Developments
15.2.8 Q-Nomy
15.2.8.1 Business Overview
15.2.8.2 Recent Developments
15.2.9 Core Mobile
15.2.9.1 Business Overview
15.2.9.2 Recent Developments
15.2.9.3 Core Mobile: COVID-19 Developments
15.2.10 Maliatec
15.2.10.1 Business Overview
15.2.10.2 Recent Developments
15.2.11 Jrni
15.2.12 Qudini
15.2.13 Qminder
15.2.14 Att Systems
15.2.15 Xiphias
15.2.16 Akis Technologies
15.2.17 Awebstar
15.2.18 Xtreme Media
15.2.19 Skiplino
15.2.20 Business Automation
15.2.21 Startup Companies
15.2.21.1 Udentify
15.2.21.2 2Meters
15.2.21.3 Onlinetoken
15.2.21.4 Hate2Wait
15.2.21.5 Versionx
16 Adjacent and Related Markets
16.1 Introduction
16.2 Visitor Management System Market - Global Forecast to 2025
16.2.1 Market Definition
16.2.2 Market Overview
16.2.2.1 Visitor Management System Market, by Component
16.2.2.2 Visitor Management System Market, by Application
16.2.2.3 Visitor Management System Market, by Deployment Mode
16.2.2.4 Visitor Management System Market, by Organization Size
16.2.2.5 Visitor Management System Market, by Industry Vertical
16.2.2.6 Visitor Management System Market, by Region
16.3 Smart Ticketing Market - Global Forecast to 2024
16.3.1 Market Definition
16.3.2 Market Overview
16.3.2.1 Smart Ticketing Market, by Component
16.3.2.2 Smart Ticketing Market, by Organization Size
16.3.2.3 Smart Ticketing Market, by Application
16.3.2.4 Smart Ticketing Market, by Region
17 Appendix
17.1 Industry Experts
17.2 Discussion Guide
17.3 Knowledge Store: the Subscription Portal
17.4 Available Customizations
17.5 Related Reports
17.6 Author Details
List of Tables
Table 1 United States Dollar Exchange Rate, 2018-2020
Table 2 Primary Interviews
Table 3 Factor Analysis
Table 4 Global Queue Management System Market Size and Growth Rate, 2015-2019 (USD Million, Y-O-Y %)
Table 5 Global Market Size and Growth Rate, 2021-2026 (USD Million, Y-O-Y %)
Table 6 Patents Filed
Table 7 Top Fifteen Patent Owners (US) in the Market, 2010-2020
Table 8 Market Size, by Component, 2015-2019 (USD Million)
Table 9 Market Size, by Component, 2021-2026 (USD Million)
Table 10 Solution: Market Size, by Region, 2015-2019 (USD Million)
Table 11 Solution: Market Size, by Region, 2020-2026 (USD Million)
Table 12 Market Size, by Service, 2015-2019 (USD Million)
Table 13 Market Size, by Service, 2020-2026 (USD Million)
Table 14 Market Size, by Professional Services, 2015-2019 (USD Million)
Table 15 Market Size, by Professional Services, 2020-2026 (USD Million)
Table 16 Professional Services: Queue Management System Market Size, by Region, 2015-2019 (USD Million)
Table 17 Professional Services: Market Size, by Region, 2020-2026 (USD Million)
Table 18 Consulting: Market Size, by Region, 2015-2019 (USD Million)
Table 19 Consulting: Market Size, by Region, 2020-2026 (USD Million)
Table 20 System Integration and Implementation: Market Size, by Region, 2015-2019 (USD Million)
Table 21 System Integration and Implementation: Market Size, by Region, 2020-2026 (USD Million)
Table 22 Support and Maintenance: Market Size, by Region, 2015-2019 (USD Million)
Table 23 Support and Maintenance: Market Size, by Region, 2020-2026 (USD Million)
Table 24 Managed Service: Market Size, by Region, 2015-2019 (USD Million)
Table 25 Managed Service: Market Size, by Region, 2020-2026 (USD Million)
Table 26 Queue Management System Market Size, by Solution Type, 2015-2019 (USD Million)
Table 27 Market Size, by Solution Type, 2020-2026 (USD Million)
Table 28 Linear Queuing: Market Size, by Region, 2015-2019 (USD Million)
Table 29 Linear Queuing: Market Size, by Region, 2020-2026 (USD Million)
Table 30 Virtual Queuing: Market Size, by Region, 2015-2019 (USD Million)
Table 31 Virtual Queuing: Market Size, by Region, 2020-2026 (USD Million)
Table 32 Market Size, by Queue Type, 2015-2019 (USD Million)
Table 33 Market Size, by Queue Type, 2020-2026 (USD Million)
Table 34 Structured Queue: Market Size, by Region, 2015-2019 (USD Million)
Table 35 Structured Queue: Market Size, by Region, 2020-2026 (USD Million)
Table 36 Unstructured Queue: Market Size, by Region, 2015-2019 (USD Million)
Table 37 Unstructured Queue: Market Size, by Region, 2020-2026 (USD Million)
Table 38 Kiosk Based: Queue Management System Market Size, by Region, 2015-2019 (USD Million)
Table 39 Kiosk Based: Market Size, by Region, 2020-2026 (USD Million)
Table 40 Mobile Queue: Market Size, by Region, 2015-2019 (USD Million)
Table 41 Mobile Queue: Market Size, by Region, 2020-2026 (USD Million)
Table 42 Market Size, by Organization Size, 2015-2019 (USD Million)
Table 43 Market Size, by Organization Size, 2020-2026 (USD Million)
Table 44 Small and Medium-Sized Enterprises: Market Size, by Region, 2015-2019 (USD Million)
Table 45 Small and Medium-Sized Enterprises: Market Size, by Region, 2020-2026 (USD Million)
Table 46 Large Enterprises: Market Size, by Region, 2015-2019 (USD Million)
Table 47 Large Enterprises: Market Size, by Region, 2020-2026 (USD Million)
Table 48 Queue Management System Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 49 Market Size, by Deployment Mode, 2020-2026 (USD Million)
Table 50 Cloud: Market Size, by Region, 2015-2019 (USD Million)
Table 51 Cloud: Market Size, by Region, 2020-2026 (USD Million)
Table 52 On-Premises: Market Size, by Region, 2015-2019 (USD Million)
Table 53 On-Premises: Market Size, by Region, 2020-2026 (USD Million)
Table 54 Market Size, by Applications, 2015-2019 (USD Million)
Table 55 Market Size, by Applications, 2020-2026 (USD Million)
Table 56 Reporting and Analytics: Market Size, by Region, 2015-2019 (USD Million)
Table 57 Reporting and Analytics: Market Size, by Region, 2020-2026 (USD Million)
Table 58 Appointment Management: Market Size, by Region, 2015-2019 (USD Million)
Table 59 Appointment Management: Market Size, by Region, 2020-2026 (USD Million)
Table 60 Customer Service: Queue Management System Market Size, by Region, 2015-2019 (USD Million)
Table 61 Customer Service: Market Size, by Region, 2020-2026 (USD Million)
Table 62 Query Handling: Market Size, by Region, 2015-2019 (USD Million)
Table 63 Query Handling: Market Size, by Region, 2020-2026 (USD Million)
Table 64 In-Store Management: Market Size, by Region, 2015-2019 (USD Million)
Table 65 In-Store Management: Market Size, by Region, 2020-2026 (USD Million)
Table 66 Workforce Optimization: Market Size, by Region, 2015-2019 (USD Million)
Table 67 Workforce Optimization: Market Size, by Region, 2020-2026 (USD Million)
Table 68 Real-Time Monitoring: Market Size, by Region, 2015-2019 (USD Million)
Table 69 Real-Time Monitoring: Market Size, by Region, 2020-2026 (USD Million)
Table 70 Other Applications: Market Size, by Region, 2015-2019 (USD Million)
Table 71 Other Applications: Market Size, by Region, 2020-2026 (USD Million)
Table 72 Queue Management System Market Size, by Verticals, 2015-2019 (USD Million)
Table 73 Market Size, by Verticals, 2020-2026 (USD Million)
Table 74 Banking, Financial Services, and Insurance : Market Size, by Region, 2015-2019 (USD Million)
Table 75 Banking, Financial Services, and Insurance: Market Size, by Region, 2020-2026 (USD Million)
Table 76 Retail and Consumer Goods: Market Size, by Region, 2015-2019 (USD Million)
Table 77 Retail and Consumer Goods: Market Size, by Region, 2020-2026 (USD Million)
Table 78 It and Telecom: Market Size, by Region, 2015-2019 (USD Million)
Table 79 It and Telecom: Market Size, by Region, 2020-2026 (USD Million)
Table 80 Government and Public Sector: Market Size, by Region, 2015-2019 (USD Million)
Table 81 Government and Public Sector: Market Size, by Region, 2020-2026 (USD Million)
Table 82 Healthcare and Life Sciences: Market Size, by Region, 2015-2019 (USD Million)
Table 83 Healthcare and Life Sciences: Market Size, by Region, 2020-2026 (USD Million)
Table 84 Education: Queue Management System Market Size, by Region, 2015-2019 (USD Million)
Table 85 Education: Market Size, by Region, 2020-2026 (USD Million)
Table 86 Transportation and Logistics: Market Size, by Region, 2015-2019 (USD Million)
Table 87 Transportation and Logistics: Market Size, by Region, 2020-2026 (USD Million)
Table 88 Other Verticals: Market Size, by Region, 2015-2019 (USD Million)
Table 89 Other Verticals: Market Size, by Region, 2020-2026 (USD Million)
Table 90 North America: Queue Management System Market Size, by Component, 2015-2019 (USD Million)
Table 91 North America: Market Size, by Component, 2021-2026 (USD Million)
Table 92 North America: Market Size, by Solution Type, 2015-2019 (USD Million)
Table 93 North America: Market Size, by Solution Type, 2021-2026 (USD Million)
Table 94 North America: Market Size, by Service, 2015-2019 (USD Million)
Table 95 North America: Market Size, by Service, 2021-2026 (USD Million)
Table 96 North America: Market Size, by Professional Service, 2015-2019 (USD Million)
Table 97 North America: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 98 North America: Market Size, by Queue Type, 2015-2019 (USD Million)
Table 99 North America: Market Size, by Queue Type, 2021-2026 (USD Million)
Table 100 North America Queue Management System Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 101 North America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 102 North America: Market Size, by Organization Size, 2015-2019 (USD Million)
Table 103 North America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 104 North America: Market Size, by Application, 2015-2019 (USD Million)
Table 105 North America: Market Size, by Application, 2021-2026 (USD Million)
Table 106 North America: Market Size, by Vertical, 2015-2019 (USD Million)
Table 107 North America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 108 North America: Market Size, by Country, 2015-2019 (USD Million)
Table 109 North America: Market Size, by Country, 2021-2026 (USD Million)
Table 110 Europe: Queue Management System Market Size, by Component, 2015-2019 (USD Million)
Table 111 Europe: Market Size, by Component, 2021-2026 (USD Million)
Table 112 Europe: Market Size, by Solution Type, 2015-2019 (USD Million)
Table 113 Europe: Market Size, by Solution Type, 2021-2026 (USD Million)
Table 114 Europe: Market Size, by Service, 2015-2019 (USD Million)
Table 115 Europe: Market Size, by Service, 2021-2026 (USD Million)
Table 116 Europe: Market Size, by Professional Service, 2015-2019 (USD Million)
Table 117 Europe: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 118 Europe: Market Size, by Type, 2015-2019 (USD Million)
Table 119 Europe: Market Size, by Type, 2021-2026 (USD Million)
Table 120 Europe Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 121 Europe: Queue Management System Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 122 Europe: Market Size, by Organization Size, 2015-2019 (USD Million)
Table 123 Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 124 Europe: Market Size, by Application, 2015-2019 (USD Million)
Table 125 Europe: Market Size, by Application, 2021-2026 (USD Million)
Table 126 Europe: Market Size, by Vertical, 2015-2019 (USD Million)
Table 127 Europe: Market Size, by Vertical, 2021-2026 (USD Million)
Table 128 Europe: Market Size, by Country, 2015-2019 (USD Million)
Table 129 Europe: Market Size, by Country, 2021-2026 (USD Million)
Table 130 Asia-Pacific: Queue Management System Market Size, by Component, 2015-2019 (USD Million)
Table 131 Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
Table 132 Asia-Pacific: Market Size, by Solution Type, 2015-2019 (USD Million)
Table 133 Asia-Pacific: Market Size, by Solution Type, 2021-2026 (USD Million)
Table 134 Asia-Pacific: Market Size, by Service, 2015-2019 (USD Million)
Table 135 Asia-Pacific: Market Size, by Service, 2021-2026 (USD Million)
Table 136 Asia-Pacific: Market Size, by Professional Service, 2015-2019 (USD Million)
Table 137 Asia-Pacific: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 138 Asia-Pacific: Market Size, by Queue Type, 2015-2019 (USD Million)
Table 139 Asia-Pacific: Market Size, by Type, 2021-2026 (USD Million)
Table 140 Asia-Pacific: Queue Management System Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 141 Asia-Pacific: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 142 Asia-Pacific: Market Size, by Organization Size, 2015-2019 (USD Million)
Table 143 Asia-Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 144 Asia-Pacific: Market Size, by Application, 2015-2019 (USD Million)
Table 145 Asia-Pacific: Market Size, by Application, 2021-2026 (USD Million)
Table 146 Asia-Pacific: Market Size, by Vertical, 2015-2019 (USD Million)
Table 147 Asia-Pacific: Market Size, by Vertical, 2021-2026 (USD Million)
Table 148 Asia-Pacific: Market Size, by Country, 2015-2019 (USD Million)
Table 149 Asia-Pacific: Market Size, by Country, 2021-2026 (USD Million)
Table 150 Middle East and Africa: Queue Management System Market Size, by Component, 2015-2019 (USD Million)
Table 151 Middle East and Africa: Market Size, by Component, 2021-2026 (USD Million)
Table 152 Middle East and Africa: Market Size, by Solution Type, 2015-2019 (USD Million)
Table 153 Middle East and Africa: Market Size, by Solution Type, 2021-2026 (USD Million)
Table 154 Middle East and Africa: Market Size, by Service, 2015-2019 (USD Million)
Table 155 Middle East and Africa: Market Size, by Service, 2021-2026 (USD Million)
Table 156 Middle East and Africa: Market Size, by Professional Service, 2015-2019 (USD Million)
Table 157 Middle East and Africa: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 158 Middle East and Africa: Market Size, by Type, 2015-2019 (USD Million)
Table 159 Middle East and Africa: Market Size, by Type, 2021-2026 (USD Million)
Table 160 Middle East and Africa: Queue Management System Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 161 Middle East and Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 162 Middle East and Africa: Market Size, by Organization Size, 2015-2019 (USD Million)
Table 163 Middle East and Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 164 Middle East and Africa: Market Size, by Application, 2015-2019 (USD Million)
Table 165 Middle East and Africa: Market Size, by Application, 2021-2026 (USD Million)
Table 166 Middle East and Africa: Market Size, by Vertical, 2015-2019 (USD Million)
Table 167 Middle East and Africa: Market Size, by Verticals, 2021-2026 (USD Million)
Table 168 Middle East and Africa: Market Size, by Country, 2015-2019 (USD Million)
Table 169 Middle East and Africa: Market Size, by Country, 2021-2026 (USD Million)
Table 170 Latin America: Queue Management System Market Size, by Component, 2015-2019 (USD Million)
Table 171 Latin America: Market Size, by Component, 2021-2026 (USD Million)
Table 172 Latin America: Market Size, by Solution Type, 2015-2019 (USD Million)
Table 173 Latin America: Market Size, by Solution Type, 2021-2026 (USD Million)
Table 174 Latin America: Market Size, by Service, 2015-2019 (USD Million)
Table 175 Latin America: Market Size, by Service, 2021-2026 (USD Million)
Table 176 Latin America: Market Size, by Professional Service, 2015-2019 (USD Million)
Table 177 Latin America: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 178 Latin America: Market Size, by Type, 2015-2019 (USD Million)
Table 179 Latin America: Market Size, by Type, 2021-2026 (USD Million)
Table 180 Latin America: Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 181 Latin America: Queue Management System Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 182 Latin America: Market Size, by Organization Size, 2015-2019 (USD Million)
Table 183 Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 184 Latin America: Market Size, by Application, 2015-2019 (USD Million)
Table 185 Latin America: Market Size, by Application, 2021-2026 (USD Million)
Table 186 Latin America: Market Size, by Vertical, 2015-2019 (USD Million)
Table 187 Latin America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 188 Latin America: Market Size, by Country, 2015-2019 (USD Million)
Table 189 Latin America: Market Size, by Country, 2021-2026 (USD Million)
Table 190 New Product Launches and Product Enhancements, 2020-2021
Table 191 Deals, 2018-2021
Table 192 Others, 2018-2020
Table 193 Advantech: Business Overview
Table 194 Advantech: Products Offered
Table 195 Advantech: Queue Management System Market: Solution Launches and Enhancements
Table 196 Wavetec: Business Overview
Table 197 Wavetec: Products Offered
Table 198 Wavetec: Queue Management System Market: Solution Launches and Enhancements
Table 199 Wavetec: Queue Management System Market: Deals
Table 200 Aurionpro: Business Overview
Table 201 Aurionpro: Products Offered
Table 202 Aurionpro: Market: Deals
Table 203 Aurionpro: Market: Business Expansion
Table 204 Lavi Industries: Business Overview
Table 205 Lavi Industries: Products Offered
Table 206 Lavi Industries: Market: Solution Launches and Enhancements
Table 207 Lavi Industries: Market: Deals
Table 208 QLess: Business Overview
Table 209 QLess: Product Offered
Table 210 QLess: Queue Management System Market: Deals
Table 211 Qmatic: Business Overview
Table 212 Qmatic: Products Offered
Table 213 Qmatic: Market: Solution Launches and Enhancements
Table 214 Qmatic: Market: Deals
Table 215 Sedco: Business Overview
Table 216 Sedco: Products Offered
Table 217 Sedco: Market: Solution Launches and Enhancements
Table 218 Sedco: Market: Deals
Table 219 Q-Nomy: Business Overview
Table 220 Q-Nomy: Product Offered
Table 221 Q-Nomy: Queue Management System Market: Solution Launches and Enhancements
Table 222 Q-Nomy: Market: Deals
Table 223 Core Mobile: Business Overview
Table 224 Core Mobile: Products Offered
Table 225 Core Mobile: Market: Solution Launches and Enhancements
Table 226 Maliatec: Business Overview
Table 227 Maliatec: Product Offered
Table 228 Maliatec: Market: Solution Launches and Enhancements
Table 229 Global Visitor Management Market Size and Growth Rate, 2018-2025 (USD Million, Y-O-Y %)
Table 230 Visitor Management System Market Size, by Component, 2018-2025 (USD Million)
Table 231 Visitor Management System Market Size, by Application, 2018-2025 (USD Million)
Table 232 Visitor Management System Market Size, by Deployment Mode, 2018-2025 (USD Million)
Table 233 Visitor Management System Market Size, by Organization Size, 2018-2025 (USD Million)
Table 234 Visitor Management System Market Size, by Industry Vertical, 2018-2025 (USD Million)
Table 235 Visitor Management System Market Size, by Region, 2018-2025 (USD Million)
Table 236 Smart Ticketing Market Size, by Component, 2016-2019 (USD Million)
Table 237 Smart Ticketing Market Size, by Component, 2021-2026 (USD Million)
Table 238 Smart Ticketing Market Size, by Organization Size, 2016-2019 (USD Million)
Table 239 Smart Ticketing Market Size, by Organization Size, 2021-2026 (USD Million)
Table 240 Smart Ticketing Market Size, by Application, 2016-2019 (USD Million)
Table 241 Smart Ticketing Market Size, by Application, 2021-2026 (USD Million)
Table 242 North America: Smart Ticketing Market Size, by Country, 2016-2019 (USD Million)
Table 243 North America: Smart Ticketing Market Size, by Country, 2021-2026 (USD Million)
Table 244 Europe: Smart Ticketing Market Size, by Country, 2016-2019 (USD Million)
Table 245 Europe: Smart Ticketing Market Size, by Country, 2021-2026 (USD Million)
Table 246 Asia-Pacific: Smart Ticketing Market Size, by Country, 2016-2019 (USD Million)
Table 247 Asia-Pacific: Smart Ticketing Market Size, by Country, 2021-2026 (USD Million)
Table 248 Rest of the World: Smart Ticketing Market Size, by Region, 2016-2019 (USD Million)
Table 249 Rest of the World: Smart Ticketing Market Size, by Region, 2021-2026 (USD Million)
List of Figures
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
Figure 4 Criteria Impacting Global Economy
Figure 5 Scenarios in Terms of Recovery of Global Economy
Figure 6 Queue Management System Market: Research Design
Figure 7 Data Triangulation
Figure 8 Market: Top-Down and Bottom-Up Approaches
Figure 9 Market Size Estimation Methodology - Approach 1 (Supply-Side): Revenue from Solutions/Services of Market
Figure 10 Market Size Estimation Methodology - Approach 2, Bottom-Up (Supply-Side): Collective Revenue from All Solutions/Services of Market
Figure 11 Market Size Estimation Methodology - Approach 3, Bottom-Up (Supply-Side): Collective Revenue from All Solutions/Services of Market
Figure 12 Market Size Estimation Methodology - Approach 4, Bottom-Up (Demand-Side): Share of Queue Management System Through Overall Queue Management System Spending
Figure 13 Company Evaluation Matrix: Criteria Weightage
Figure 14 Startup/SME Evaluation Matrix: Criteria Weightage
Figure 15 Quarterly Impact of COVID-19 During 2020-2021
Figure 16 Solution Segment to Hold a Larger Market Size in the Queue Management System Market in 2020
Figure 17 Virtual Solution Type Segment to Hold a Higher Market Share in the Market in 2020
Figure 18 Professional Services Segment to Hold a Larger Market Size in the Market in 2020
Figure 19 System Integration and Implementation Segment to Hold the Highest Market Share in the Market in 2020
Figure 20 Structure Queue Type Segment to Hold the Largest Market Size in the Market in 2020
Figure 21 Reporting and Analytics Segment to Hold the Highest Market Share in 2020
Figure 22 Cloud Segment to Hold a Higher Market Share in 2020
Figure 23 Large Enterprises Segment to Hold a Larger Market Size in 2020
Figure 24 Government and Public Sector Vertical to Hold the Highest Market Share in 2020
Figure 25 North America to Hold the Highest Market Share and Asia-Pacific to Grow at the Highest CAGR in the Queue Management System Market in 2020
Figure 26 Increasing Need OT Manage Customer Traffic and Customer Movement to Boost Overall Productivity to Drive the Growth of Market
Figure 27 Workforce Optimization Application Segment to Grow at the Highest CAGR During the Forecast Period
Figure 28 Solutions Segment and BFSI Vertical to Hold the Highest Market Shares in 2020
Figure 29 North America to Hold the Highest Market Share in 2020
Figure 30 Drivers, Restraints, Opportunities, and Challenges: Queue Management System Market
Figure 31 Value Chain Analysis
Figure 32 Porter's Five Forces Analysis
Figure 33 Ecosystem of Queue Management System Market
Figure 34 Total Number of Patents Granted in the Last Ten Years
Figure 35 Top Ten Companies with the Highest Number of Patent Applications, 2010-2020
Figure 36 Market to Witness Minimal Slowdown in Growth in 2020
Figure 37 Services Segment to Grow at a Higher CAGR During the Forecast Period
Figure 38 Managed Services Segment to Grow at a Higher CAGR During the Forecast Period
Figure 39 Consulting Services Segment to Grow at a Highest CAGR During the Forecast Period
Figure 40 Virtual Queuing to Grow at a Higher CAGR During the Forecast Period
Figure 41 Mobile Queue to Grow at a Highest CAGR During the Forecast Period
Figure 42 Small and Medium-Sized Enterprises Segment to Grow at a Higher CAGR During the Forecast Period
Figure 43 Cloud Deployment Mode to Grow at a Higher CAGR During the Forecast Period
Figure 44 Real-Time Monitoring Application to Grow at a Highest CAGR During the Forecast Period
Figure 45 Healthcare and Life Sciences Vertical to Grow at the Highest CAGR During the Forecast Period
Figure 46 North America to Hold the Largest Market Size and Asia-Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 47 North America Market Snapshot
Figure 48 Asia-Pacific: Market Snapshot
Figure 49 Market Evaluation Framework: Partnerships and Expansions from 2018 to 2020
Figure 50 Advantech Led Queue Management System Market in 2020
Figure 51 Revenue Analysis of Key Market Players
Figure 52 Ranking of Key Players, 2020
Figure 53 Market (Global), Company Evaluation Matrix, 2020
Figure 54 Product Portfolio Analysis of Top Players in the Market
Figure 55 Business Strategy Excellence of Top Players in the Market
Figure 56 Market (Global), Startup/SME Evaluation Matrix, 2020
Figure 57 Product Portfolio Analysis of Top Startups in the Market
Figure 58 Business Strategy Excellence of Top Startups in the Market
Figure 59 Advantech: Financial Overview
Figure 60 Aurionpro: Financial Overview
Companies Mentioned
- 2Meters
- Advantech
- Akis Technologies
- Att Systems
- Aurionpro
- Awebstar
- Business Automation
- Core Mobile
- Hate2Wait
- Jrni
- Lavi Industries
- Maliatec
- Onlinetoken
- Q-Nomy
- QLess
- Qmatic
- Qminder
- Qudini
- Sedco
- Skiplino
- Udentify
- Versionx
- Wavetec
- Xiphias
- Xtreme Media
Methodology
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 266 |
| Published | April 2021 |
| Forecast Period | 2020 - 2026 |
| Estimated Market Value ( USD | $ 0.5 Billion |
| Forecasted Market Value ( USD | $ 0.6 Billion |
| Compound Annual Growth Rate | 4.0% |
| Regions Covered | Global |
| No. of Companies Mentioned | 25 |
