Communication is a tricky subject because it requires a delicate balance of sharing and listening. And listening to both what is being said and not being said. But most importantly, how can we communicate without alienating our audience.
In this webinar you will learn how communication works, why communication doesn’t work and how to communicate assertively. That is, get your message across in a way that is respectful to both you and the people you are communicating with.
Assertiveness is a core communication value, and this webinar will teach you how to make your point in an effective and diplomatic manner.
Why you should Attend
How many times have you wanted to say something, but haven’t for fear of offending the other person, or coming off wrong, or being too aggressive? These are common concerns when people communicate and especially for high pressure topics. Learning to communicate assertively, will give you and your team the confidence to have tough conversations while maintaining their professionalism.
Areas Covered in the Session
In this webinar you will learn how communication works, why communication doesn’t work and how to communicate assertively. That is, get your message across in a way that is respectful to both you and the people you are communicating with.
Assertiveness is a core communication value, and this webinar will teach you how to make your point in an effective and diplomatic manner.
Why you should Attend
How many times have you wanted to say something, but haven’t for fear of offending the other person, or coming off wrong, or being too aggressive? These are common concerns when people communicate and especially for high pressure topics. Learning to communicate assertively, will give you and your team the confidence to have tough conversations while maintaining their professionalism.
Areas Covered in the Session
- Communication 101
- Assertive vs. aggressive vs. passive behaviors
- Prepping yourself to be an assertive communicator
- During the conversation
- Tips to increase your self confidence
Speaker
Kathryn D. McIver is a doctoral candidate in business administration with the University of Maryland and a Lean Six Sigma Master Black Belt. She holds an MBA from Syracuse University and is the Lead Instructor for the Evidence Based Management Association. During her time with EBMA, she has been integral in developing the Certified Evidence Based Manager program.Before focusing on professional development and training, McIver held executive-level operations and consulting roles where she led and advised department leaders on topics such as strategic planning, Lean Six Sigma implementation, key performance indicator development, operational excellence, and operations management. She also serves as a Lean Six Sigma curriculum developer creating online training for Yellow, Green, and Black Belt students, in addition to teaching Black Belt courses. McIver is a past Chair of the Denver section of the ASQ and has published on the topics of applying game theory to organizations, selecting the appropriate methodology and tools for project success, and case studies on Lean Six Sigma implementation.
Who Should Attend
- All employees (specifically female employees)
