Complaint Management Software Market - Global Forecast 2026-2032

The complaint management software market is evolving rapidly as enterprises elevate digitalization and compliance as core operational imperatives. Senior executives are approaching complaint management as a lever for competitive differentiation, integrating it into broader strategic objectives across customer satisfaction, risk mitigation, and continuous learning.

Market Snapshot: Complaint Management Software Market Size and Growth

The global complaint management software market expanded from USD 2.63 billion in 2025 to USD 2.89 billion in 2026 and is projected to achieve a CAGR of 10.49%, reaching USD 5.29 billion by 2032. This steady expansion reflects an intensifying emphasis on specialized platforms capable of addressing complex regulatory requirements and rising expectations for customer experience in enterprise environments.

Scope & Segmentation

This report delivers a comprehensive analysis of the complaint management software market, addressing multiple dimensions essential for strategic decision-making:

Component: Detailed coverage of both services—including consulting, implementation, integration, and ongoing support and maintenance—as well as software offerings. Each category meets various customization and lifecycle management requirements.
Deployment: Assessment of cloud-based and on-premise solutions, focusing on their suitability for differing organizational risk profiles and security postures.
Organization Size: Analysis accounts for both large enterprises and SMEs. Differences in governance, need for scalability, and total cost of ownership are outlined, considering diverse business models.
Industry Verticals: In-depth insight into adoption patterns for banking, financial services & insurance, energy & utilities, government, healthcare, hospitality, IT & software, manufacturing, retail & e-commerce, and telecommunications. Sector-specific drivers such as regulatory exposure, auditability, and digital maturity are included.
End-User: Exploration of both external use cases—customer-facing complaint resolution—and internal contexts involving employee or partner grievances. Segmentation highlights operational and reputational impacts across the complaint lifecycle.
Region: Coverage extends to the Americas, Europe, Middle East & Africa, and Asia-Pacific. Distinct regulatory landscapes, technology adoption rates, and user preferences are examined for each geography.
Technological Innovations: The report identifies advances such as AI integration, omnichannel normalization, open API utilization, and automation. These technologies support agile, scalable complaint handling that aligns with compliance needs and evolving customer touchpoints.

Key Takeaways for Strategic Decision-Making

Complaint management is transitioning from an operational tool to a strategic pillar, driving integrated approaches across customer experience, compliance, and process improvement teams.
Artificial intelligence and natural language processing enable faster triage, more accurate sentiment analysis, and prompt issue escalation, supporting regulatory adherence while enhancing service recovery capabilities.
Omnichannel complaint handling, including inputs from social media, chatbots, mobile, and email, centralizes insights and improves the visibility of customer journeys across business units.
Vendor evaluation increasingly emphasizes platform interoperability with CRM, analytics, and enterprise case management systems. This reduces manual effort and underpins data-driven decision-making throughout the complaint resolution process.
The rise of hybrid governance models combines localized decision authority with centralized oversight, balancing agility with standardized compliance and accountability measures for multinational operations.
Configurability and robust audit trails are prioritized, particularly in highly regulated industries. Solutions are tailored to industry-specific processes, enabling granular tracking and risk management.

Tariff Impact on Complaint Management Solutions

Tariff changes implemented in 2025 have had a direct influence on complaint management solution strategies. Higher import tariffs on hardware components have increased costs related to on-premise deployments, leading many enterprises to pivot toward cloud-based models that reduce physical infrastructure reliance.

Extended procurement cycles for certain hardware have also driven preference for flexible sourcing agreements and adoption of hybrid architectures, enabling organizations to maintain business continuity despite supply chain volatility. In turn, vendors are enhancing regional data hosting, introducing contingent contract clauses, and supporting compliance with local data residency mandates.

Businesses are proactively managing supplier risks, building redundancy into their complaint management ecosystems, and recalibrating migration paths in response to ongoing geopolitical and procurement challenges.

Methodology & Data Sources

Research is underpinned by structured practitioner interviews, comprehensive vendor briefings, capability mapping, and scenario-based analysis. Quantitative and qualitative data points validate observed market trends, while secondary sources—including regulatory publications and whitepapers—reinforce all critical findings and recommendations.

Why This Report Matters

Guides leaders in optimizing automation, governance, and compliance for resilient, future-ready complaint management initiatives.
Facilitates the selection and deployment of technology solutions tailored to varying industry, regional, and organizational needs.
Equips decision-makers to navigate regulatory and geopolitical complexities while supporting continuous improvement in complaint resolution strategies.

Conclusion

Complaint management software now plays a pivotal role in reinforcing customer trust and operational compliance. Enterprises that deploy adaptive, integrated solutions realize streamlined resolution and foster organizational learning for long-term resilience.

Additional Product Information:

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This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website.

1. Preface

1.1. Objectives of the Study
1.2. Market Definition
1.3. Market Segmentation & Coverage
1.4. Years Considered for the Study
1.5. Currency Considered for the Study
1.6. Language Considered for the Study
1.7. Key Stakeholders

2. Research Methodology

2.1. Introduction
2.2. Research Design
2.2.1. Primary Research
2.2.2. Secondary Research
2.3. Research Framework
2.3.1. Qualitative Analysis
2.3.2. Quantitative Analysis
2.4. Market Size Estimation
2.4.1. Top-Down Approach
2.4.2. Bottom-Up Approach
2.5. Data Triangulation
2.6. Research Outcomes
2.7. Research Assumptions
2.8. Research Limitations

3. Executive Summary

3.1. Introduction
3.2. CXO Perspective
3.3. Market Size & Growth Trends
3.4. Market Share Analysis, 2025
3.5. FPNV Positioning Matrix, 2025
3.6. New Revenue Opportunities
3.7. Next-Generation Business Models
3.8. Industry Roadmap

4. Market Overview

4.1. Introduction
4.2. Industry Ecosystem & Value Chain Analysis
4.2.1. Supply-Side Analysis
4.2.2. Demand-Side Analysis
4.2.3. Stakeholder Analysis
4.3. Porter’s Five Forces Analysis
4.4. PESTLE Analysis
4.5. Market Outlook
4.5.1. Near-Term Market Outlook (0-2 Years)
4.5.2. Medium-Term Market Outlook (3-5 Years)
4.5.3. Long-Term Market Outlook (5-10 Years)
4.6. Go-to-Market Strategy

5. Market Insights

5.1. Consumer Insights & End-User Perspective
5.2. Consumer Experience Benchmarking
5.3. Opportunity Mapping
5.4. Distribution Channel Analysis
5.5. Pricing Trend Analysis
5.6. Regulatory Compliance & Standards Framework
5.7. ESG & Sustainability Analysis
5.8. Disruption & Risk Scenarios
5.9. Return on Investment & Cost-Benefit Analysis

6. Cumulative Impact of United States Tariffs 2025
7. Cumulative Impact of Artificial Intelligence 2025

8. Complaint Management Software Market, by Component

8.1. Services
8.1.1. Consulting
8.1.2. Implementation & Integration
8.1.3. Support & Maintenance
8.2. Software

9. Complaint Management Software Market, by Deployment

9.1. Cloud
9.2. On Premise

10. Complaint Management Software Market, by Organization Size

10.1. Large Enterprises
10.2. SMEs

11. Complaint Management Software Market, by Industry / Vertical

11.1. Banking, Financial Services & Insurance (BFSI)
11.2. Energy & Utilities
11.3. Government
11.4. Healthcare
11.5. Hospitality
11.6. IT & Software
11.7. Manufacturing
11.8. Retail & E-commerce
11.9. Telecommunications

12. Complaint Management Software Market, by End-User

12.1. External
12.2. Internal

13. Complaint Management Software Market, by Region

13.1. Americas
13.1.1. North America
13.1.2. Latin America
13.2. Europe, Middle East & Africa
13.2.1. Europe
13.2.2. Middle East
13.2.3. Africa
13.3. Asia-Pacific

14. Complaint Management Software Market, by Group

14.1. ASEAN
14.2. GCC
14.3. European Union
14.4. BRICS
14.5. G7
14.6. NATO

15. Complaint Management Software Market, by Country

15.1. United States
15.2. Canada
15.3. Mexico
15.4. Brazil
15.5. United Kingdom
15.6. Germany
15.7. France
15.8. Russia
15.9. Italy
15.10. Spain
15.11. China
15.12. India
15.13. Japan
15.14. Australia
15.15. South Korea

16. United States Complaint Management Software Market
17. China Complaint Management Software Market

18. Competitive Landscape

18.1. Market Concentration Analysis, 2025
18.1.1. Concentration Ratio (CR)
18.1.2. Herfindahl Hirschman Index (HHI)
18.2. Recent Developments & Impact Analysis, 2025
18.3. Product Portfolio Analysis, 2025
18.4. Benchmarking Analysis, 2025
18.5. Clarabridge, Inc.
18.6. Consolto Ltd.
18.7. Freshworks Inc.
18.8. Gladly Software, Inc.
18.9. HappyFox Inc.
18.10. HelpShift, Inc.
18.11. InMoment, Inc.
18.12. Khoros, LLC
18.13. Kustomer, Inc.
18.14. MaritzCX Holdings, Inc.
18.15. Medallia, Inc.
18.16. Microsoft Corporation
18.17. NICE Ltd.
18.18. Oracle Corporation
18.19. Qualtrics International Inc.
18.20. Questback GmbH
18.21. SABA Software, Inc.
18.22. SAP SE
18.23. ServiceNow, Inc.
18.24. Sprinklr, Inc.
18.25. Stellar Labs, Inc.
18.26. Verint Systems Inc.
18.27. Zendesk, Inc.
18.28. Zoho Corporation Pvt. Ltd.

List of Figures

FIGURE 1. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 2. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2025
FIGURE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2025
FIGURE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 6. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GROUP, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 12. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 13. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)

List of Tables

TABLE 1. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 2. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 6. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CONSULTING, BY REGION, 2018-2032 (USD MILLION)
TABLE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CONSULTING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CONSULTING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IMPLEMENTATION & INTEGRATION, BY REGION, 2018-2032 (USD MILLION)
TABLE 11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IMPLEMENTATION & INTEGRATION, BY GROUP, 2018-2032 (USD MILLION)
TABLE 12. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IMPLEMENTATION & INTEGRATION, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 13. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2032 (USD MILLION)
TABLE 14. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 15. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 16. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SOFTWARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 17. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SOFTWARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 18. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SOFTWARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 19. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 20. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CLOUD, BY REGION, 2018-2032 (USD MILLION)
TABLE 21. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CLOUD, BY GROUP, 2018-2032 (USD MILLION)
TABLE 22. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CLOUD, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 23. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON PREMISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 24. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON PREMISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 25. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON PREMISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 26. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 27. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2032 (USD MILLION)
TABLE 28. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY LARGE ENTERPRISES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 29. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY LARGE ENTERPRISES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 30. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SMES, BY REGION, 2018-2032 (USD MILLION)
TABLE 31. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SMES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 32. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SMES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 33. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 34. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE (BFSI), BY REGION, 2018-2032 (USD MILLION)
TABLE 35. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE (BFSI), BY GROUP, 2018-2032 (USD MILLION)
TABLE 36. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE (BFSI), BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 37. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2032 (USD MILLION)
TABLE 38. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 39. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & UTILITIES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 40. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2032 (USD MILLION)
TABLE 41. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 42. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 43. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 44. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 45. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 46. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HOSPITALITY, BY REGION, 2018-2032 (USD MILLION)
TABLE 47. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HOSPITALITY, BY GROUP, 2018-2032 (USD MILLION)
TABLE 48. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HOSPITALITY, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 49. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IT & SOFTWARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 50. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IT & SOFTWARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 51. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY IT & SOFTWARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 52. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2032 (USD MILLION)
TABLE 53. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 54. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 55. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY RETAIL & E-COMMERCE, BY REGION, 2018-2032 (USD MILLION)
TABLE 56. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY RETAIL & E-COMMERCE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 57. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY RETAIL & E-COMMERCE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 58. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATIONS, BY REGION, 2018-2032 (USD MILLION)
TABLE 59. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATIONS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 60. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATIONS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 61. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 62. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY EXTERNAL, BY REGION, 2018-2032 (USD MILLION)
TABLE 63. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY EXTERNAL, BY GROUP, 2018-2032 (USD MILLION)
TABLE 64. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY EXTERNAL, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 65. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INTERNAL, BY REGION, 2018-2032 (USD MILLION)
TABLE 66. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INTERNAL, BY GROUP, 2018-2032 (USD MILLION)
TABLE 67. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INTERNAL, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 68. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2018-2032 (USD MILLION)
TABLE 69. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 70. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 71. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 72. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 73. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 74. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 75. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 76. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 77. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 78. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 79. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 80. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 81. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 82. NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 83. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 84. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 85. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 86. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 87. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 88. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 89. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 90. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 91. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 92. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 93. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 94. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 95. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 96. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 97. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 98. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 99. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 100. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 101. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 102. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 103. EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 104. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 105. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 106. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 107. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 108. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 109. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 110. MIDDLE EAST COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 111. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 112. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 113. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 114. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 115. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 116. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 117. AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 118. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 119. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 120. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 121. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 122. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 123. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 124. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 125. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 126. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 127. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 128. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 129. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 130. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 131. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 132. ASEAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 133. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 134. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 135. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 136. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 137. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 138. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 139. GCC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 140. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 141. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 142. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 143. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 144. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 145. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 146. EUROPEAN UNION COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 147. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 148. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 149. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 150. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 151. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 152. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 153. BRICS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 154. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 155. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 156. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 157. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 158. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 159. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 160. G7 COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 161. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 162. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 163. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 164. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 165. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 166. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 167. NATO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 168. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 169. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 170. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 171. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 172. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 173. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 174. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 175. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)
TABLE 176. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 177. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 178. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 179. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 180. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 181. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY / VERTICAL, 2018-2032 (USD MILLION)
TABLE 182. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY END-USER, 2018-2032 (USD MILLION)

Companies Mentioned

The key companies profiled in this Complaint Management Software market report include:

Clarabridge, Inc.
Consolto Ltd.
Freshworks Inc.
Gladly Software, Inc.
HappyFox Inc.
HelpShift, Inc.
InMoment, Inc.
Khoros, LLC
Kustomer, Inc.
MaritzCX Holdings, Inc.
Medallia, Inc.
Microsoft Corporation
NICE Ltd.
Oracle Corporation
Qualtrics International Inc.
Questback GmbH
SABA Software, Inc.
SAP SE
ServiceNow, Inc.
Sprinklr, Inc.
Stellar Labs, Inc.
Verint Systems Inc.
Zendesk, Inc.
Zoho Corporation Pvt. Ltd.

Table Information

Report Attribute	Details
No. of Pages	182
Published	January 2026
Forecast Period	2026 - 2032
Estimated Market Value ( USD ) in 2026	$ 2.89 Billion
Forecasted Market Value ( USD ) by 2032	$ 5.29 Billion
Compound Annual Growth Rate	10.4%
Regions Covered	Global
No. of Companies Mentioned	25

License	Properties	Price
SINGLE USER LICENSE PDF, Excel and Online Access	This is a single user license, allowing one user access to the product.	€3504EUR$3,939USD£3,037GBP
1 - 5 USER LICENSE PDF, Excel and Online Access	This is a 1-5 user license, allowing up to five users have access to the product.	€3779EUR$4,249USD£3,276GBP
SITE LICENSE PDF, Excel and Online Access	This is a site license, allowing all users within a given geographical location of your organization access to the product.	€5123EUR$5,759USD£4,440GBP
ENTERPRISE LICENSE PDF, Excel and Online Access	This is an enterprise license, allowing all employees within your organization access to the product.	€6199EUR$6,969USD£5,372GBP

Market Snapshot: Complaint Management Software Market Size and Growth

Scope & Segmentation

Key Takeaways for Strategic Decision-Making

Tariff Impact on Complaint Management Solutions

Methodology & Data Sources

Why This Report Matters

Conclusion

Table of Contents

Companies Mentioned

Table Information

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