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Global Customer Relationship Management Market By Component, By Enterprise Size, By Deployment Type, By Application, By End User, By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027

  • ID: 5345550
  • Report
  • May 2021
  • Region: Global
  • 368 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)

FEATURED COMPANIES

  • Adobe, Inc.
  • Copper CRM, Inc.
  • Creatio
  • Insightly, Inc.
  • Microsoft Corporation
  • Oracle Corporation
The Global Customer Relationship Management Market size is expected to reach $94.4 billion by 2027, rising at a market growth of 11.3% CAGR during the forecast period. Customer Relationship Management refers to a technique employed by the companies to improve their current customer relationships along with gaining new customers quickly. With the help of customer relationship management, organizations can streamline the communication process with their customer and meet their satisfaction regarding their product or service.

CRM includes direction and guidelines regarding how to carry out the interactions between customer and enterprise along with that it also helps in managing and monitoring all the crucial information. Moreover, this vital information is used to generate leads, boost sales, close deals & maintain customers, develop more tailored customer service, develop more strong relationships, and making processes efficient and simple. In addition, customer relationship management is highly used by sales managers to automate their sales process and monitor the performance of their team.

The increasing demand for implementing Customer Relationship Management (CRM) offerings and solutions through the Software as a Service (SaaS) model is one of the major trends of the market. The demand for CRM solution will witness a spike worldwide due to the aspects like enhancing the scope of digital operations, growing demand for automated engagement with customers, and rising focus on delivering better customer experience & services. In addition, factors like the advent of serverless computing & hybrid cloud computing, advancements in cloud computing technology, and the accessibility of different service models like Infrastructure as a Service (IaaS), SaaS, and Platform as a Service (PaaS) are estimated to bolster the growth of the market during the forecast period.



COVID-19 Impact:

The outbreak of the global COVID-19 pandemic has changed the ways through which companies operate. The lockdown restrictions and work from home culture due to the pandemic have increased the focus of the companies on effective methods of engaging with their customers in the remote working atmosphere. This is estimated to increase the adoption and usage of CRM solutions by the companies to better serve their customers, boost sales engagement, and improve employee productivity.

Several companies are implementing customer relationship management solution across their customer engagement departments for improving their daily activities, meet customer satisfaction and engage more customers in the competitive market. In addition, CRM vendors are helping organizations in various sectors to accelerate their digital transformation and enhance their customer relationship management capabilities that is expected to further propel the growth of the CRM market.

Component Outlook

Based on Component, the market is segmented into Software and Services. The service segment is projected to record the highest growth rate since it establishes an effective connection among the software vendors and customers of CRM software by delivering services like training, implementation, consulting services, and managed services. There is growing adoption of the software that improve the customer satisfaction of several industrial sectors like IT & telecommunication, BFSI, and healthcare, which optimize the value of current customer by fulfilling their requirements and reduce the operational cost. It further propels the adoption of services that helps in handling the software properly.



Enterprise Size Outlook

Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. The large enterprises segment acquired the largest share in the market in 2020. It is owing to the presence of various operational departments in large enterprises, where CRM solutions are used to assist in integrating customer data with business process management capabilities and also help companies to manage their marketing, sales, and customer support processes seamlessly.

Deployment Type Outlook

Based on Deployment Type, the market is segmented into Cloud and On-premise. The cloud segment procured the highest revenues share in the market in 2020. Cloud-based solutions are widely adopted & popular due to the various benefits like scalability, high flexibility, cost-efficiency, and low hardware maintenance cost, provided by the SaaS deployment model.

Application Outlook

Based on Application, the market is segmented into Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others. By Application, the customer service segment acquired the highest market share in 2020. Factors such as the increasing importance among companies about their customers’ behaviour & preference and growing adoption of the customer service strategies by the companies to offer best service performance in real-time are responsible for this massive growth. In addition, the rising usage of digital channels by the customers to engage with brands & companies is projected to open new growth avenues for the market during the forecast period.

End User Outlook

Based on End User, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Energy & Utility, Manufacturing and Others. The rising competition across the retail sector is surging the demand for improved CRM software & online systems to help the companies to offer their customers more efficient & effective customer-centric services. Additionally, there is an increasing demand for advanced CRM solutions, which assist various channels for sale processes, provide analyses and comprehensive data-based oversight of customers and their purchasing patterns & preferences. These developments are estimated to bolster the demand for CRM solutions in the retail industry during the forecast period.



Regional Outlook

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. Asia Pacific region is expected to exhibit the highest growth rate during the forecast period. The rising demand for advanced and innovative CRM solutions in developing nations like India and China is projected to act as a catalyst for the growth of the regional market. In addition, the significant expansion of the e-commerce sector in Asian countries is expected to also contribute to the booming regional market.

The major strategies followed by the market participants are Product Launches. Based on the Analysis presented in the Cardinal matrix; Microsoft Corporation is the major forerunner in the Customer Relationship Management Market. Companies such as SugarCRM, Inc., Salesforce.com, Inc., and Adobe, Inc., and SAP SE are some of the key innovators in the market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, SAP SE, Oracle Corporation, Adobe, Inc., Zoho Corporation Pvt. Ltd., Creatio, SugarCRM, Inc., Copper CRM, Inc., and Insightly, Inc.

Recent strategies deployed in Customer Relationship Management Market

Partnerships, Collaborations, and Agreements:

Mar-2021: Adobe collaborated Khoros, a provider of customer engagement software and services. Under this collaboration, Khoros has joined the Adobe Exchange Partner Program as a Premier Partner capabilities integrations over the Khoros platform & the Adobe Experience Cloud to offer connected digital experiences & analytics for the customers.

Jan-2021: SAP SE extended its partnership with Microsoft, an American multinational technology company. This partnership aimed to combine Microsoft Teams with SAP’s intelligent portfolio of solutions. In addition, the partnership also boosts the adoption of SAP S/4HANA on Microsoft Azure. By combining the Microsoft Teams over SAP's solution portfolio to bring collaboration to the next level, jointly deciding the future of work and allowing the frictionless enterprise.

Dec-2020: Salesforce teamed up with YES Bank, an Indian private sector bank. This collaboration aimed to develop a next-generation technology platform to empower the retail lending business, in line with the Bank’s strategy to boost its retails assets portfolio.

Dec-2020: Copper came into partnership with Square, an American financial services and digital payments company. Under this partnership, the companies came together on a first-of-its-kind integration to maintain invoicing & payments directly inside of Copper CRM. Both the companies' customers is expected to get the benefit from a native integration, which makes it possible to maintain customers & their payments without switching to different applications.

Nov-2020: Oracle collaborated with Medallia, an American customer and employee experience management company. Under this collaboration, Medallia integrates with Oracle CX Service to enable organizations to know their customer experiences by taking a range of feedback signals, which includes messaging, web surveys, video, and voice analytics after service interactions.

Nov-2020: Zoho formed a partnership with Tata Consultancy Services (TCS). This partnership aimed to offer superior IT Service Management, Customer Relationship Management, and e-Commerce solutions to resolves problems for big businesses. In addition, the partnership also brings together the breadth & depth of Zoho's product line with TCS’ decades-long experience & domain expertise in technology-led consulting & business integration services.

Oct-2020: Microsoft came into collaboration with C3.ai and Adobe. Under this collaboration, the companies launched C3 AI CRM powered by Microsoft Dynamics 365. It is the first enterprise-class, AI-first customer relationship management solution that is specially developed for industries, combined with Adobe Experience Cloud, and leads customer-facing operations with predictive business insights.

Sep-2020: Adobe collaborated with Sprinklr, a customer experience management platform provider. In this collaboration, Sprinklr joined the Adobe Exchange partner program that consists of integrations with Adobe Experience Manager, Adobe Analytics, and Marketo Engage. Through this collaboration, Adobe users can utilize Sprinklr to know the business impact of their campaigns over social media & messaging channels.

Apr-2020: Creatio formed a partnership with Tata Consultancy Services (TCS), a global IT services, consulting, and business solutions organization. This partnership aimed to enable global enterprises to automate sales, marketing, and services teams so that they can manage with more efficiency & agility and provide an optimal customer experience.

Acquisition and Mergers:

Feb-2021: Copper took over Sherlock, an engagement analytics platform. This acquisition aimed to integrate Sherlock into the Copper platform to boost the mission of offering a CRM, which people actually utilize to make their most valuable business relationships.

Nov-2020: SAP SE acquired Emarsys, a leading omnichannel customer engagement platform provider. Through this acquisition, the companies work together and learn more about each other & create a product line, which is more than the sum of its parts.

Nov-2020: Adobe acquired Workfront, a Lehi, Utah-based software company. This acquisition aimed to offer the customers access to a single system to help in planning, collaboration and governance, which is expected to unwrap the productivity of an organization. It also enabled marketers to not only develop and provide the best customer experiences.

Nov-2020: SugarCRM acquired W-Systems, a CRM and marketing automation solutions and services provider. Through this acquisition, Sugar expanded its capability to fulfil the implementation service demand for its time-aware, AI-powered marketing, sales, and service software, which assist organizations to provide a high-definition customer experience.

Nov-2020: SugarCRM took over Loaded Technologies, a business consulting, CRM strategy and cloud implementation services provider. This acquisition aimed to address the increasing need for mid-market organizations who need a trusted advisor, which can assist them to track and succeed in maximizing and differentiating their customer experience.

Aug-2020: SugarCRM took over Node, an artificial intelligence (AI) platform. This acquisition aimed to help Sugar to fuel its time-aware CX platform by automatically predicting expected results and highlighting early unforeseen challenges & opportunities.

Product Launches and Product Expansions:

May-2021: Insightly unveiled AppConnect, an integration automation tool. This tool is developed to assist customers to develop better integrations and workflows among the IT, finance, HR, marketing, and other business-critical apps on the Insightly platform and over the rest of the company. AppConnect is expected to provide over 500 pre-built connectors to famous business apps like Google Workspace, SAP, Shopify, and many more.

May-2021: Creatio introduced the new version 7.18 of its platform. This version features expert improvements to its low-code/no-code developer platform, business process management (BPM) engine, and united CRM to align marketing, sales, and service.

Apr-2021: Adobe released B2B Edition of Adobe Real-time CDP. Through these B2B improvements, Adobe’s CDP portfolio to support both B2B and B2C use cases with a one, unified profile for each person.

Feb-2021: Oracle introduced new updates to Oracle Cloud Customer Experience (CX). These updates to Oracle Service, Oracle Sales, and Oracle Marketing enables companies to boost sales cycles, solve customer service inquiries instantly and make more engaging loyalty programs, which grows customer lifetime value.

Jan-2021: SugarCRM unveiled SugarPredict, the first data-fueled AI for CRM. This launch provides new levels of prediction precision without the cost, time, and technical expertise typically needed for an organization to take benefits of AI.

Dec-2020: Salesforce introduced Salesforce Hyperforce, a complete re-architecture platform of Salesforce. It is developed to safely and reliably provide the Salesforce Customer 360 that includes Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Industries and more, on major public clouds. Hyperforce is designed to offer a more powerful and scalable platform to complement the growth & success of Salesforce's global user base.

Oct-2020: SAP unveiled SAP Customer Data Platform. This platform helps companies to develop individual but anonymized 360-degree customer profiles utilizing the data from various sources in and outside of a company that includes online sources & social channels.

Sep-2020: Salesforce launched Digital 360, which bring together the main components and latest innovations in the Salesforce Customer 360 platform. This launch aims to assist digital leaders to change their customer engagement and boost their growth in the all-digital, work-from-anywhere world.

Apr-2020: Creatio introduced a major update to its platform and products. The Creatio version 7.16 features a broad range of improvement to its key superpowers such as a low-code platform to make everyone a developer, a BPM engine to make processes quicker and integrated CRM to align marketing, sales, and service.

Scope of the Study

Market Segments covered in the Report:

By Component
  • Software
  • Services
By Enterprise Size
  • Large Enterprises
  • Small & Medium Enterprises
By Deployment Type
  • Cloud
  • On-premise
By Application
  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others
By End User
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & eCommerce
  • Government & Defense
  • Energy & Utility
  • Manufacturing
  • Others
By Geography
  • North America
  • US
  • Canada
  • Mexico
  • Rest of North America
  • Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
  • LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA
Companies Profiled
  • Salesforce.com, Inc.
  • Microsoft Corporation
  • SAP SE
  • Oracle Corporation
  • Adobe, Inc.
  • Zoho Corporation Pvt. Ltd.
  • Creatio
  • SugarCRM, Inc.
  • Copper CRM, Inc.
  • Insightly, Inc.
Unique Offerings from the Publisher
  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe, Inc.
  • Copper CRM, Inc.
  • Creatio
  • Insightly, Inc.
  • Microsoft Corporation
  • Oracle Corporation
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Relationship Management Market, by Component
1.4.2 Global Customer Relationship Management Market, by Enterprise Size
1.4.3 Global Customer Relationship Management Market, by Deployment Type
1.4.4 Global Customer Relationship Management Market, by Application
1.4.5 Global Customer Relationship Management Market, by End User
1.4.6 Global Customer Relationship Management Market, by Geography
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges

Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions : 2018, Sep – 2021, May) Leading Players

Chapter 4. Global Customer Relationship Management Market by Component
4.1 Global Customer Relationship Management Software Market by Region
4.2 Global Customer Relationship Management Services Market by Region

Chapter 5. Global Customer Relationship Management Market by End User
5.1 Global BFSI Customer Relationship Management Market by Region
5.2 Global IT & Telecom Customer Relationship Management Market by Region
5.3 Global Healthcare Customer Relationship Management Market by Region
5.4 Global Retail & eCommerce Customer Relationship Management Market by Region
5.5 Global Government & Defense Customer Relationship Management Market by Region
5.6 Global Energy & Utility Customer Relationship Management Market by Region
5.7 Global Manufacturing Customer Relationship Management Market by Region
5.8 Global Other End User Customer Relationship Management Market by Region

Chapter 6. Global Customer Relationship Management Market by Enterprise Size
6.1 Global Customer Relationship Management Large Enterprises Market by Region
6.2 Global Customer Relationship Management Small & Medium Enterprise Market by Region

Chapter 7. Global Customer Relationship Management Market by Deployment Type
7.1 Global Cloud Customer Relationship Management Market by Region
7.2 Global On-premise Customer Relationship Management Market by Region

Chapter 8. Global Customer Relationship Management Market by Application
8.1 Global Customer Service Customer Relationship Management Market by Region
8.2 Global Customer Experience Management Customer Relationship Management Market by Region
8.3 Global CRM Analytics Customer Relationship Management Market by Region
8.4 Global Marketing Automation Customer Relationship Management Market by Region
8.5 Global Salesforce Automation Customer Relationship Management Market by Region
8.6 Global Others Customer Relationship Management Market by Region

Chapter 9. Global Customer Relationship Management Market by Region
9.1 North America Customer Relationship Management Market
9.1.1 North America Customer Relationship Management Market by Component
9.1.1.1 North America Customer Relationship Management Software Market by Country
9.1.1.2 North America Customer Relationship Management Services Market by Country
9.1.2 North America Customer Relationship Management Market by End User
9.1.2.1 North America BFSI Customer Relationship Management Market by Country
9.1.2.2 North America IT & Telecom Customer Relationship Management Market by Country
9.1.2.3 North America Healthcare Customer Relationship Management Market by Country
9.1.2.4 North America Retail & eCommerce Customer Relationship Management Market by Country
9.1.2.5 North America Government & Defense Customer Relationship Management Market by Country
9.1.2.6 North America Energy & Utility Customer Relationship Management Market by Country
9.1.2.7 North America Manufacturing Customer Relationship Management Market by Country
9.1.2.8 North America Other End User Customer Relationship Management Market by Country
9.1.3 North America Customer Relationship Management Market by Enterprise Size
9.1.3.1 North America Customer Relationship Management Large Enterprises Market by Country
9.1.3.2 North America Customer Relationship Management Small & Medium Enterprise Market by Country
9.1.4 North America Customer Relationship Management Market by Deployment Type
9.1.4.1 North America Cloud Customer Relationship Management Market by Country
9.1.4.2 North America On-premise Customer Relationship Management Market by Country
9.1.5 North America Customer Relationship Management Market by Application
9.1.5.1 North America Customer Service Customer Relationship Management Market by Country
9.1.5.2 North America Customer Experience Management Customer Relationship Management Market by Country
9.1.5.3 North America CRM Analytics Customer Relationship Management Market by Country
9.1.5.4 North America Marketing Automation Customer Relationship Management Market by Country
9.1.5.5 North America Salesforce Automation Customer Relationship Management Market by Country
9.1.5.6 North America Others Customer Relationship Management Market by Country
9.1.6 North America Customer Relationship Management Market by Country
9.1.6.1 US Customer Relationship Management Market
9.1.6.1.1 US Customer Relationship Management Market by Component
9.1.6.1.2 US Customer Relationship Management Market by End User
9.1.6.1.3 US Customer Relationship Management Market by Enterprise Size
9.1.6.1.4 US Customer Relationship Management Market by Deployment Type
9.1.6.1.5 US Customer Relationship Management Market by Application
9.1.6.2 Canada Customer Relationship Management Market
9.1.6.2.1 Canada Customer Relationship Management Market by Component
9.1.6.2.2 Canada Customer Relationship Management Market by End User
9.1.6.2.3 Canada Customer Relationship Management Market by Enterprise Size
9.1.6.2.4 Canada Customer Relationship Management Market by Deployment Type
9.1.6.2.5 Canada Customer Relationship Management Market by Application
9.1.6.3 Mexico Customer Relationship Management Market
9.1.6.3.1 Mexico Customer Relationship Management Market by Component
9.1.6.3.2 Mexico Customer Relationship Management Market by End User
9.1.6.3.3 Mexico Customer Relationship Management Market by Enterprise Size
9.1.6.3.4 Mexico Customer Relationship Management Market by Deployment Type
9.1.6.3.5 Mexico Customer Relationship Management Market by Application
9.1.6.4 Rest of North America Customer Relationship Management Market
9.1.6.4.1 Rest of North America Customer Relationship Management Market by Component
9.1.6.4.2 Rest of North America Customer Relationship Management Market by End User
9.1.6.4.3 Rest of North America Customer Relationship Management Market by Enterprise Size
9.1.6.4.4 Rest of North America Customer Relationship Management Market by Deployment Type
9.1.6.4.5 Rest of North America Customer Relationship Management Market by Application
9.2 Europe Customer Relationship Management Market
9.2.1 Europe Customer Relationship Management Market by Component
9.2.1.1 Europe Customer Relationship Management Software Market by Country
9.2.1.2 Europe Customer Relationship Management Services Market by Country
9.2.2 Europe Customer Relationship Management Market by End User
9.2.2.1 Europe BFSI Customer Relationship Management Market by Country
9.2.2.2 Europe IT & Telecom Customer Relationship Management Market by Country
9.2.2.3 Europe Healthcare Customer Relationship Management Market by Country
9.2.2.4 Europe Retail & eCommerce Customer Relationship Management Market by Country
9.2.2.5 Europe Government & Defense Customer Relationship Management Market by Country
9.2.2.6 Europe Energy & Utility Customer Relationship Management Market by Country
9.2.2.7 Europe Manufacturing Customer Relationship Management Market by Country
9.2.2.8 Europe Other End User Customer Relationship Management Market by Country
9.2.3 Europe Customer Relationship Management Market by Enterprise Size
9.2.3.1 Europe Customer Relationship Management Large Enterprises Market by Country
9.2.3.2 Europe Customer Relationship Management Small & Medium Enterprise Market by Country
9.2.4 Europe Customer Relationship Management Market by Deployment Type
9.2.4.1 Europe Cloud Customer Relationship Management Market by Country
9.2.4.2 Europe On-premise Customer Relationship Management Market by Country
9.2.5 Europe Customer Relationship Management Market by Application
9.2.5.1 Europe Customer Service Customer Relationship Management Market by Country
9.2.5.2 Europe Customer Experience Management Customer Relationship Management Market by Country
9.2.5.3 Europe CRM Analytics Customer Relationship Management Market by Country
9.2.5.4 Europe Marketing Automation Customer Relationship Management Market by Country
9.2.5.5 Europe Salesforce Automation Customer Relationship Management Market by Country
9.2.5.6 Europe Others Customer Relationship Management Market by Country
9.2.6 Europe Customer Relationship Management Market by Country
9.2.6.1 Germany Customer Relationship Management Market
9.2.6.1.1 Germany Customer Relationship Management Market by Component
9.2.6.1.2 Germany Customer Relationship Management Market by End User
9.2.6.1.3 Germany Customer Relationship Management Market by Enterprise Size
9.2.6.1.4 Germany Customer Relationship Management Market by Deployment Type
9.2.6.1.5 Germany Customer Relationship Management Market by Application
9.2.6.2 UK Customer Relationship Management Market
9.2.6.2.1 UK Customer Relationship Management Market by Component
9.2.6.2.2 UK Customer Relationship Management Market by End User
9.2.6.2.3 UK Customer Relationship Management Market by Enterprise Size
9.2.6.2.4 UK Customer Relationship Management Market by Deployment Type
9.2.6.2.5 UK Customer Relationship Management Market by Application
9.2.6.3 France Customer Relationship Management Market
9.2.6.3.1 France Customer Relationship Management Market by Component
9.2.6.3.2 France Customer Relationship Management Market by End User
9.2.6.3.3 France Customer Relationship Management Market by Enterprise Size
9.2.6.3.4 France Customer Relationship Management Market by Deployment Type
9.2.6.3.5 France Customer Relationship Management Market by Application
9.2.6.4 Russia Customer Relationship Management Market
9.2.6.4.1 Russia Customer Relationship Management Market by Component
9.2.6.4.2 Russia Customer Relationship Management Market by End User
9.2.6.4.3 Russia Customer Relationship Management Market by Enterprise Size
9.2.6.4.4 Russia Customer Relationship Management Market by Deployment Type
9.2.6.4.5 Russia Customer Relationship Management Market by Application
9.2.6.5 Spain Customer Relationship Management Market
9.2.6.5.1 Spain Customer Relationship Management Market by Component
9.2.6.5.2 Spain Customer Relationship Management Market by End User
9.2.6.5.3 Spain Customer Relationship Management Market by Enterprise Size
9.2.6.5.4 Spain Customer Relationship Management Market by Deployment Type
9.2.6.5.5 Spain Customer Relationship Management Market by Application
9.2.6.6 Italy Customer Relationship Management Market
9.2.6.6.1 Italy Customer Relationship Management Market by Component
9.2.6.6.2 Italy Customer Relationship Management Market by End User
9.2.6.6.3 Italy Customer Relationship Management Market by Enterprise Size
9.2.6.6.4 Italy Customer Relationship Management Market by Deployment Type
9.2.6.6.5 Italy Customer Relationship Management Market by Application
9.2.6.7 Rest of Europe Customer Relationship Management Market
9.2.6.7.1 Rest of Europe Customer Relationship Management Market by Component
9.2.6.7.2 Rest of Europe Customer Relationship Management Market by End User
9.2.6.7.3 Rest of Europe Customer Relationship Management Market by Enterprise Size
9.2.6.7.4 Rest of Europe Customer Relationship Management Market by Deployment Type
9.2.6.7.5 Rest of Europe Customer Relationship Management Market by Application
9.3 Asia Pacific Customer Relationship Management Market
9.3.1 Asia Pacific Customer Relationship Management Market by Component
9.3.1.1 Asia Pacific Customer Relationship Management Software Market by Country
9.3.1.2 Asia Pacific Customer Relationship Management Services Market by Country
9.3.2 Asia Pacific Customer Relationship Management Market by End User
9.3.2.1 Asia Pacific BFSI Customer Relationship Management Market by Country
9.3.2.2 Asia Pacific IT & Telecom Customer Relationship Management Market by Country
9.3.2.3 Asia Pacific Healthcare Customer Relationship Management Market by Country
9.3.2.4 Asia Pacific Retail & eCommerce Customer Relationship Management Market by Country
9.3.2.5 Asia Pacific Government & Defense Customer Relationship Management Market by Country
9.3.2.6 Asia Pacific Energy & Utility Customer Relationship Management Market by Country
9.3.2.7 Asia Pacific Manufacturing Customer Relationship Management Market by Country
9.3.2.8 Asia Pacific Other End User Customer Relationship Management Market by Country
9.3.3 Asia Pacific Customer Relationship Management Market by Enterprise Size
9.3.3.1 Asia Pacific Customer Relationship Management Large Enterprises Market by Country
9.3.3.2 Asia Pacific Customer Relationship Management Small & Medium Enterprise Market by Country
9.3.4 Asia Pacific Customer Relationship Management Market by Deployment Type
9.3.4.1 Asia Pacific Cloud Customer Relationship Management Market by Country
9.3.4.2 Asia Pacific On-premise Customer Relationship Management Market by Country
9.3.5 Asia Pacific Customer Relationship Management Market by Application
9.3.5.1 Asia Pacific Customer Service Customer Relationship Management Market by Country
9.3.5.2 Asia Pacific Customer Experience Management Customer Relationship Management Market by Country
9.3.5.3 Asia Pacific CRM Analytics Customer Relationship Management Market by Country
9.3.5.4 Asia Pacific Marketing Automation Customer Relationship Management Market by Country
9.3.5.5 Asia Pacific Salesforce Automation Customer Relationship Management Market by Country
9.3.5.6 Asia Pacific Others Customer Relationship Management Market by Country
9.3.6 Asia Pacific Customer Relationship Management Market by Country
9.3.6.1 China Customer Relationship Management Market
9.3.6.1.1 China Customer Relationship Management Market by Component
9.3.6.1.2 China Customer Relationship Management Market by End User
9.3.6.1.3 China Customer Relationship Management Market by Enterprise Size
9.3.6.1.4 China Customer Relationship Management Market by Deployment Type
9.3.6.1.5 China Customer Relationship Management Market by Application
9.3.6.2 Japan Customer Relationship Management Market
9.3.6.2.1 Japan Customer Relationship Management Market by Component
9.3.6.2.2 Japan Customer Relationship Management Market by End User
9.3.6.2.3 Japan Customer Relationship Management Market by Enterprise Size
9.3.6.2.4 Japan Customer Relationship Management Market by Deployment Type
9.3.6.2.5 Japan Customer Relationship Management Market by Application
9.3.6.3 India Customer Relationship Management Market
9.3.6.3.1 India Customer Relationship Management Market by Component
9.3.6.3.2 India Customer Relationship Management Market by End User
9.3.6.3.3 India Customer Relationship Management Market by Enterprise Size
9.3.6.3.4 India Customer Relationship Management Market by Deployment Type
9.3.6.3.5 India Customer Relationship Management Market by Application
9.3.6.4 South Korea Customer Relationship Management Market
9.3.6.4.1 South Korea Customer Relationship Management Market by Component
9.3.6.4.2 South Korea Customer Relationship Management Market by End User
9.3.6.4.3 South Korea Customer Relationship Management Market by Enterprise Size
9.3.6.4.4 South Korea Customer Relationship Management Market by Deployment Type
9.3.6.4.5 South Korea Customer Relationship Management Market by Application
9.3.6.5 Singapore Customer Relationship Management Market
9.3.6.5.1 Singapore Customer Relationship Management Market by Component
9.3.6.5.2 Singapore Customer Relationship Management Market by End User
9.3.6.5.3 Singapore Customer Relationship Management Market by Enterprise Size
9.3.6.5.4 Singapore Customer Relationship Management Market by Deployment Type
9.3.6.5.5 Singapore Customer Relationship Management Market by Application
9.3.6.6 Malaysia Customer Relationship Management Market
9.3.6.6.1 Malaysia Customer Relationship Management Market by Component
9.3.6.6.2 Malaysia Customer Relationship Management Market by End User
9.3.6.6.3 Malaysia Customer Relationship Management Market by Enterprise Size
9.3.6.6.4 Malaysia Customer Relationship Management Market by Deployment Type
9.3.6.6.5 Malaysia Customer Relationship Management Market by Application
9.3.6.7 Rest of Asia Pacific Customer Relationship Management Market
9.3.6.7.1 Rest of Asia Pacific Customer Relationship Management Market by Component
9.3.6.7.2 Rest of Asia Pacific Customer Relationship Management Market by End User
9.3.6.7.3 Rest of Asia Pacific Customer Relationship Management Market by Enterprise Size
9.3.6.7.4 Rest of Asia Pacific Customer Relationship Management Market by Deployment Type
9.3.6.7.5 Rest of Asia Pacific Customer Relationship Management Market by Application
9.4 LAMEA Customer Relationship Management Market
9.4.1 LAMEA Customer Relationship Management Market by Component
9.4.1.1 LAMEA Customer Relationship Management Software Market by Country
9.4.1.2 LAMEA Customer Relationship Management Services Market by Country
9.4.2 LAMEA Customer Relationship Management Market by End User
9.4.2.1 LAMEA BFSI Customer Relationship Management Market by Country
9.4.2.2 LAMEA IT & Telecom Customer Relationship Management Market by Country
9.4.2.3 LAMEA Healthcare Customer Relationship Management Market by Country
9.4.2.4 LAMEA Retail & eCommerce Customer Relationship Management Market by Country
9.4.2.5 LAMEA Government & Defense Customer Relationship Management Market by Country
9.4.2.6 LAMEA Energy & Utility Customer Relationship Management Market by Country
9.4.2.7 LAMEA Manufacturing Customer Relationship Management Market by Country
9.4.2.8 LAMEA Other End User Customer Relationship Management Market by Country
9.4.3 LAMEA Customer Relationship Management Market by Enterprise Size
9.4.3.1 LAMEA Customer Relationship Management Large Enterprises Market by Country
9.4.3.2 LAMEA Customer Relationship Management Small & Medium Enterprise Market by Country
9.4.4 LAMEA Customer Relationship Management Market by Deployment Type
9.4.4.1 LAMEA Cloud Customer Relationship Management Market by Country
9.4.4.2 LAMEA On-premise Customer Relationship Management Market by Country
9.4.5 LAMEA Customer Relationship Management Market by Application
9.4.5.1 LAMEA Customer Service Customer Relationship Management Market by Country
9.4.5.2 LAMEA Customer Experience Management Customer Relationship Management Market by Country
9.4.5.3 LAMEA CRM Analytics Customer Relationship Management Market by Country
9.4.5.4 LAMEA Marketing Automation Customer Relationship Management Market by Country
9.4.5.5 LAMEA Salesforce Automation Customer Relationship Management Market by Country
9.4.5.6 LAMEA Others Customer Relationship Management Market by Country
9.4.6 LAMEA Customer Relationship Management Market by Country
9.4.6.1 Brazil Customer Relationship Management Market
9.4.6.1.1 Brazil Customer Relationship Management Market by Component
9.4.6.1.2 Brazil Customer Relationship Management Market by End User
9.4.6.1.3 Brazil Customer Relationship Management Market by Enterprise Size
9.4.6.1.4 Brazil Customer Relationship Management Market by Deployment Type
9.4.6.1.5 Brazil Customer Relationship Management Market by Application
9.4.6.2 Argentina Customer Relationship Management Market
9.4.6.2.1 Argentina Customer Relationship Management Market by Component
9.4.6.2.2 Argentina Customer Relationship Management Market by End User
9.4.6.2.3 Argentina Customer Relationship Management Market by Enterprise Size
9.4.6.2.4 Argentina Customer Relationship Management Market by Deployment Type
9.4.6.2.5 Argentina Customer Relationship Management Market by Application
9.4.6.3 UAE Customer Relationship Management Market
9.4.6.3.1 UAE Customer Relationship Management Market by Component
9.4.6.3.2 UAE Customer Relationship Management Market by End User
9.4.6.3.3 UAE Customer Relationship Management Market by Enterprise Size
9.4.6.3.4 UAE Customer Relationship Management Market by Deployment Type
9.4.6.3.5 UAE Customer Relationship Management Market by Application
9.4.6.4 Saudi Arabia Customer Relationship Management Market
9.4.6.4.1 Saudi Arabia Customer Relationship Management Market by Component
9.4.6.4.2 Saudi Arabia Customer Relationship Management Market by End User
9.4.6.4.3 Saudi Arabia Customer Relationship Management Market by Enterprise Size
9.4.6.4.4 Saudi Arabia Customer Relationship Management Market by Deployment Type
9.4.6.4.5 Saudi Arabia Customer Relationship Management Market by Application
9.4.6.5 South Africa Customer Relationship Management Market
9.4.6.5.1 South Africa Customer Relationship Management Market by Component
9.4.6.5.2 South Africa Customer Relationship Management Market by End User
9.4.6.5.3 South Africa Customer Relationship Management Market by Enterprise Size
9.4.6.5.4 South Africa Customer Relationship Management Market by Deployment Type
9.4.6.5.5 South Africa Customer Relationship Management Market by Application
9.4.6.6 Nigeria Customer Relationship Management Market
9.4.6.6.1 Nigeria Customer Relationship Management Market by Component
9.4.6.6.2 Nigeria Customer Relationship Management Market by End User
9.4.6.6.3 Nigeria Customer Relationship Management Market by Enterprise Size
9.4.6.6.4 Nigeria Customer Relationship Management Market by Deployment Type
9.4.6.6.5 Nigeria Customer Relationship Management Market by Application
9.4.6.7 Rest of LAMEA Customer Relationship Management Market
9.4.6.7.1 Rest of LAMEA Customer Relationship Management Market by Component
9.4.6.7.2 Rest of LAMEA Customer Relationship Management Market by End User
9.4.6.7.3 Rest of LAMEA Customer Relationship Management Market by Enterprise Size
9.4.6.7.4 Rest of LAMEA Customer Relationship Management Market by Deployment Type
9.4.6.7.5 Rest of LAMEA Customer Relationship Management Market by Application

Chapter 10. Company Profiles
10.1 Salesforce.com, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.5.3 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Microsoft Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.6 SWOT Analysis
10.3 SAP SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.5.3 Acquisition and Mergers:
10.3.6 SWOT Analysis
10.4 Oracle Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.4.6 SWOT Analysis
10.5 Adobe, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.5.2 Product Launches and Product Expansions:
10.5.5.3 Acquisition and Mergers:
10.5.6 SWOT Analysis
10.6 Zoho Corporation Pvt. Ltd.
10.6.1 Company Overview
10.6.2 Recent strategies and developments:
10.6.2.1 Partnerships, Collaborations, and Agreements:
10.7 Creatio
10.7.1 Company Overview
10.7.2 Recent strategies and developments:
10.7.2.1 Partnerships, Collaborations, and Agreements:
10.7.2.2 Product Launches and Product Expansions:
10.8 SugarCRM, Inc.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Partnerships, Collaborations, and Agreements:
10.8.2.2 Product Launches and Product Expansions:
10.8.2.3 Acquisition and Mergers:
10.9 Copper CRM, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.10. Insightly, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Product Launches and Product Expansions:

List of Tables
Table 1 Global Customer Relationship Management Market, 2017 - 2020, USD Million
Table 2 Global Customer Relationship Management Market, 2021 - 2027, USD Million
Table 3 Partnerships, Collaborations and Agreements- Customer Relationship Management Market
Table 4 Product Launches And Product Expansions- Customer Relationship Management Market
Table 5 Acquisition and Mergers- Customer Relationship Management Market
Table 6 Global Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 7 Global Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 8 Global Customer Relationship Management Software Market by Region, 2017 - 2020, USD Million
Table 9 Global Customer Relationship Management Software Market by Region, 2021 - 2027, USD Million
Table 10 Global Customer Relationship Management Services Market by Region, 2017 - 2020, USD Million
Table 11 Global Customer Relationship Management Services Market by Region, 2021 - 2027, USD Million
Table 12 Global Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 13 Global Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 14 Global BFSI Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 15 Global BFSI Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 16 Global IT & Telecom Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 17 Global IT & Telecom Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 18 Global Healthcare Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 19 Global Healthcare Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 20 Global Retail & eCommerce Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 21 Global Retail & eCommerce Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 22 Global Government & Defense Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 23 Global Government & Defense Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 24 Global Energy & Utility Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 25 Global Energy & Utility Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 26 Global Manufacturing Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 27 Global Manufacturing Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 28 Global Other End User Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 29 Global Other End User Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 30 Global Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 31 Global Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 32 Global Customer Relationship Management Large Enterprises Market by Region, 2017 - 2020, USD Million
Table 33 Global Customer Relationship Management Large Enterprises Market by Region, 2021 - 2027, USD Million
Table 34 Global Customer Relationship Management Small & Medium Enterprise Market by Region, 2017 - 2020, USD Million
Table 35 Global Customer Relationship Management Small & Medium Enterprise Market by Region, 2021 - 2027, USD Million
Table 36 Global Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 37 Global Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 38 Global Cloud Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 39 Global Cloud Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 40 Global On-premise Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 41 Global On-premise Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 42 Global Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 43 Global Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 44 Global Customer Service Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 45 Global Customer Service Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 46 Global Customer Experience Management Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 47 Global Customer Experience Management Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 48 Global CRM Analytics Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 49 Global CRM Analytics Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 50 Global Marketing Automation Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 51 Global Marketing Automation Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 52 Global Salesforce Automation Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 53 Global Salesforce Automation Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 54 Global Others Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 55 Global Others Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 56 Global Customer Relationship Management Market by Region, 2017 - 2020, USD Million
Table 57 Global Customer Relationship Management Market by Region, 2021 - 2027, USD Million
Table 58 North America Customer Relationship Management Market, 2017 - 2020, USD Million
Table 59 North America Customer Relationship Management Market, 2021 - 2027, USD Million
Table 60 North America Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 61 North America Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 62 North America Customer Relationship Management Software Market by Country, 2017 - 2020, USD Million
Table 63 North America Customer Relationship Management Software Market by Country, 2021 - 2027, USD Million
Table 64 North America Customer Relationship Management Services Market by Country, 2017 - 2020, USD Million
Table 65 North America Customer Relationship Management Services Market by Country, 2021 - 2027, USD Million
Table 66 North America Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 67 North America Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 68 North America BFSI Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 69 North America BFSI Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 70 North America IT & Telecom Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 71 North America IT & Telecom Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 72 North America Healthcare Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 73 North America Healthcare Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 74 North America Retail & eCommerce Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 75 North America Retail & eCommerce Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 76 North America Government & Defense Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 77 North America Government & Defense Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 78 North America Energy & Utility Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 79 North America Energy & Utility Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 80 North America Manufacturing Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 81 North America Manufacturing Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 82 North America Other End User Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 83 North America Other End User Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 84 North America Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 85 North America Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 86 North America Customer Relationship Management Large Enterprises Market by Country, 2017 - 2020, USD Million
Table 87 North America Customer Relationship Management Large Enterprises Market by Country, 2021 - 2027, USD Million
Table 88 North America Customer Relationship Management Small & Medium Enterprise Market by Country, 2017 - 2020, USD Million
Table 89 North America Customer Relationship Management Small & Medium Enterprise Market by Country, 2021 - 2027, USD Million
Table 90 North America Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 91 North America Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 92 North America Cloud Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 93 North America Cloud Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 94 North America On-premise Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 95 North America On-premise Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 96 North America Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 97 North America Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 98 North America Customer Service Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 99 North America Customer Service Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 100 North America Customer Experience Management Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 101 North America Customer Experience Management Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 102 North America CRM Analytics Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 103 North America CRM Analytics Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 104 North America Marketing Automation Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 105 North America Marketing Automation Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 106 North America Salesforce Automation Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 107 North America Salesforce Automation Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 108 North America Others Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 109 North America Others Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 110 North America Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 111 North America Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 112 US Customer Relationship Management Market, 2017 - 2020, USD Million
Table 113 US Customer Relationship Management Market, 2021 - 2027, USD Million
Table 114 US Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 115 US Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 116 US Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 117 US Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 118 US Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 119 US Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 120 US Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 121 US Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 122 US Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 123 US Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 124 Canada Customer Relationship Management Market, 2017 - 2020, USD Million
Table 125 Canada Customer Relationship Management Market, 2021 - 2027, USD Million
Table 126 Canada Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 127 Canada Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 128 Canada Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 129 Canada Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 130 Canada Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 131 Canada Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 132 Canada Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 133 Canada Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 134 Canada Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 135 Canada Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 136 Mexico Customer Relationship Management Market, 2017 - 2020, USD Million
Table 137 Mexico Customer Relationship Management Market, 2021 - 2027, USD Million
Table 138 Mexico Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 139 Mexico Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 140 Mexico Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 141 Mexico Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 142 Mexico Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 143 Mexico Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 144 Mexico Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 145 Mexico Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 146 Mexico Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 147 Mexico Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 148 Rest of North America Customer Relationship Management Market, 2017 - 2020, USD Million
Table 149 Rest of North America Customer Relationship Management Market, 2021 - 2027, USD Million
Table 150 Rest of North America Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 151 Rest of North America Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 152 Rest of North America Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 153 Rest of North America Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 154 Rest of North America Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 155 Rest of North America Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 156 Rest of North America Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 157 Rest of North America Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 158 Rest of North America Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 159 Rest of North America Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 160 Europe Customer Relationship Management Market, 2017 - 2020, USD Million
Table 161 Europe Customer Relationship Management Market, 2021 - 2027, USD Million
Table 162 Europe Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 163 Europe Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 164 Europe Customer Relationship Management Software Market by Country, 2017 - 2020, USD Million
Table 165 Europe Customer Relationship Management Software Market by Country, 2021 - 2027, USD Million
Table 166 Europe Customer Relationship Management Services Market by Country, 2017 - 2020, USD Million
Table 167 Europe Customer Relationship Management Services Market by Country, 2021 - 2027, USD Million
Table 168 Europe Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 169 Europe Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 170 Europe BFSI Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 171 Europe BFSI Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 172 Europe IT & Telecom Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 173 Europe IT & Telecom Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 174 Europe Healthcare Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 175 Europe Healthcare Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 176 Europe Retail & eCommerce Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 177 Europe Retail & eCommerce Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 178 Europe Government & Defense Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 179 Europe Government & Defense Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 180 Europe Energy & Utility Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 181 Europe Energy & Utility Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 182 Europe Manufacturing Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 183 Europe Manufacturing Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 184 Europe Other End User Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 185 Europe Other End User Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 186 Europe Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 187 Europe Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 188 Europe Customer Relationship Management Large Enterprises Market by Country, 2017 - 2020, USD Million
Table 189 Europe Customer Relationship Management Large Enterprises Market by Country, 2021 - 2027, USD Million
Table 190 Europe Customer Relationship Management Small & Medium Enterprise Market by Country, 2017 - 2020, USD Million
Table 191 Europe Customer Relationship Management Small & Medium Enterprise Market by Country, 2021 - 2027, USD Million
Table 192 Europe Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 193 Europe Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 194 Europe Cloud Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 195 Europe Cloud Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 196 Europe On-premise Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 197 Europe On-premise Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 198 Europe Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 199 Europe Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 200 Europe Customer Service Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 201 Europe Customer Service Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 202 Europe Customer Experience Management Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 203 Europe Customer Experience Management Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 204 Europe CRM Analytics Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 205 Europe CRM Analytics Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 206 Europe Marketing Automation Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 207 Europe Marketing Automation Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 208 Europe Salesforce Automation Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 209 Europe Salesforce Automation Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 210 Europe Others Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 211 Europe Others Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 212 Europe Customer Relationship Management Market by Country, 2017 - 2020, USD Million
Table 213 Europe Customer Relationship Management Market by Country, 2021 - 2027, USD Million
Table 214 Germany Customer Relationship Management Market, 2017 - 2020, USD Million
Table 215 Germany Customer Relationship Management Market, 2021 - 2027, USD Million
Table 216 Germany Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 217 Germany Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 218 Germany Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 219 Germany Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 220 Germany Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 221 Germany Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 222 Germany Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 223 Germany Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 224 Germany Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 225 Germany Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 226 UK Customer Relationship Management Market, 2017 - 2020, USD Million
Table 227 UK Customer Relationship Management Market, 2021 - 2027, USD Million
Table 228 UK Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 229 UK Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 230 UK Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 231 UK Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 232 UK Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 233 UK Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 234 UK Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 235 UK Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 236 UK Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 237 UK Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 238 France Customer Relationship Management Market, 2017 - 2020, USD Million
Table 239 France Customer Relationship Management Market, 2021 - 2027, USD Million
Table 240 France Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 241 France Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 242 France Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 243 France Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 244 France Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 245 France Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 246 France Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 247 France Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 248 France Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 249 France Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 250 Russia Customer Relationship Management Market, 2017 - 2020, USD Million
Table 251 Russia Customer Relationship Management Market, 2021 - 2027, USD Million
Table 252 Russia Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 253 Russia Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 254 Russia Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 255 Russia Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 256 Russia Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 257 Russia Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 258 Russia Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 259 Russia Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 260 Russia Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 261 Russia Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 262 Spain Customer Relationship Management Market, 2017 - 2020, USD Million
Table 263 Spain Customer Relationship Management Market, 2021 - 2027, USD Million
Table 264 Spain Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 265 Spain Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 266 Spain Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 267 Spain Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 268 Spain Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 269 Spain Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 270 Spain Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 271 Spain Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 272 Spain Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 273 Spain Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 274 Italy Customer Relationship Management Market, 2017 - 2020, USD Million
Table 275 Italy Customer Relationship Management Market, 2021 - 2027, USD Million
Table 276 Italy Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 277 Italy Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 278 Italy Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 279 Italy Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 280 Italy Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 281 Italy Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 282 Italy Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 283 Italy Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 284 Italy Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 285 Italy Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Table 286 Rest of Europe Customer Relationship Management Market, 2017 - 2020, USD Million
Table 287 Rest of Europe Customer Relationship Management Market, 2021 - 2027, USD Million
Table 288 Rest of Europe Customer Relationship Management Market by Component, 2017 - 2020, USD Million
Table 289 Rest of Europe Customer Relationship Management Market by Component, 2021 - 2027, USD Million
Table 290 Rest of Europe Customer Relationship Management Market by End User, 2017 - 2020, USD Million
Table 291 Rest of Europe Customer Relationship Management Market by End User, 2021 - 2027, USD Million
Table 292 Rest of Europe Customer Relationship Management Market by Enterprise Size, 2017 - 2020, USD Million
Table 293 Rest of Europe Customer Relationship Management Market by Enterprise Size, 2021 - 2027, USD Million
Table 294 Rest of Europe Customer Relationship Management Market by Deployment Type, 2017 - 2020, USD Million
Table 295 Rest of Europe Customer Relationship Management Market by Deployment Type, 2021 - 2027, USD Million
Table 296 Rest of Europe Customer Relationship Management Market by Application, 2017 - 2020, USD Million
Table 297 Rest of Europe Customer Relationship Management Market by Application, 2021 - 2027, USD Million
Note: Product cover images may vary from those shown
  • Salesforce.com, Inc.
  • Microsoft Corporation
  • SAP SE
  • Oracle Corporation
  • Adobe, Inc.
  • Zoho Corporation Pvt. Ltd.
  • Creatio
  • SugarCRM, Inc.
  • Copper CRM, Inc.
  • Insightly, Inc.
Note: Product cover images may vary from those shown

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