State of Luxury 2021: The Industry Insider’s Report
This year’s fifth annual State of Luxury report takes a look back at the year that was, but more importantly, looks ahead to what 2021 holds for companies competing in the luxury market.
As 2021 dawns, it will be a year of transition for the luxury market after the reset brought on by the COVID-19 pandemic. The luxury market is entering a new era of conscientious luxury, as opposed to conspicuous luxury which has been the driving force in the luxury market for the last 50 years or more. Luxury companies will be forced to adapt or be left behind.
This year’s 100+ page report in easy-to-digest powerpoint format is filled not only with survey findings and key takeaways, but also comments from respondents and additional research findings from reliable and authoritative secondary sources. It will be your company’s guidebook to effectively navigating the challenging year ahead.
Major findings from 2020
Across the 500+ luxury insiders surveyed, including executives in luxury goods and services/experiences companies and advertising and marketing agencies serving luxury brands, here are some major findings from the survey:
COVID-19 pandemic will bring needed change - While the vast majority of insiders surveyed said the pandemic caused a major downturn within the luxury market, over one-fourth (28 percent) saw a silver lining coming out of it. They believe it will bring needed change to the luxury industry.
Revenues are down less than 10 percent - It could have been worse, this insiders’ survey reveals. While the majority of both luxury goods and luxury service/experiential companies experienced a sales decline, by no means did all. Further the average change in company revenues was -9 percent for luxury goods companies and -8 percent for luxury services/experiential companies.
Advertising spending will be cut in 2021 - While luxury goods and services/experiential companies spent ~11 percent of revenues on advertising this year, up slightly from 10 percent last year, nearly 30 percent plan to reduce advertising and marketing spending in 2021, the highest share over the five consecutive years of conducting this survey. Advertising agencies that serve luxury companies are expecting a greater decline, with over half (51 percent) saying their clients will reduce advertising and marketing expenditures in 2021.
Luxury consumers’ shifting shopping behavior is a key challenge - The changing ways consumers shop for luxury (i.e. digital) is causing the greatest challenge for luxury insiders this year. Also of primary concern is continued rates of infection combined with a global downturn in the economy. Luxury companies are also facing challenges from consumers who are less willing to trade up to luxury. Younger consumers don’t define luxury in the same way previous generations of consumers had, making it harder for established brands to make a meaningful connection with them.
What 2021 holds for luxury companies
On the flip side of business challenges is opportunity, and 2021 will present plenty of both, which are detailed in the report.
While the luxury industry has talked for years about “New Luxury,” it has continued to cling to old luxury ideas and business practices. So far luxury companies have taken baby steps to adapt, but the COVID-19 pandemic, which brought the global luxury market to its knees, requires them to take giant steps now.
Instead of just talking about “New Luxury,” luxury brands must take action because new luxury is here to stay. They can’t drag their feet any longer in order to maintain a sustainable luxury business in the future.
Luxury must welcome the era of ‘Conscientious Consumption’
Conscientious consumption is the “New Luxury,” rather than conspicuous consumption which has dominated the luxury market in the past. “We have to take a holistic perspective. This health crisis and the way we are reacting to it is a symptom of underlying weaknesses,” says Dr. Martina Olbertova, founder of Meaning.Global and arguably the world’s expert on brand meaning. “It is a wakeup call to brands. It can serve as a great catalyst for brands to transition to the new luxury paradigm faster than they probably would under normal circumstances.”
She warns luxury brands not to expect business to return to normal after the crisis abates. “Luxury brands need to be thinking about future-proofing their businesses in ways that go beyond catering to different markets,” she shares. “They need to think about serving people’s essential needs that revolve around what is scare and luxurious.”
“Ultimately, the symbolic value of luxury isn’t going to change,” she continues. “Many of these luxury brands have been around for hundreds of years. There is always going to be demand for something that is handcrafted, premium quality, and of lasting value.”
In an unexpected way, this may cause luxury brands to return to their roots and the true legacy value of the brands. Just pumping out more high-priced, mass-produced stuff with prominent logos to feed consumers’ demand for visible symbols of success is not truly luxurious.
Olbertova believes this crisis which slowed the whole world down will give luxury brands a pause so that they can look inward to probe more deeply into what their brands mean now and should mean in the future.
“This is a time to create and strengthen brand perceptions, which ultimately create value. That’s all anchored in meaning,” she shares.
Luxury consumers search for meaning
For 2021 the opportunities look bright for brands that lean into the many challenges they faced in 2020. “There will continue to be some shrinking of the market and that’s actually good,” said this luxury insider. “We have too much product and it’s not necessary. People need less but want better.”
The opportunity is 2021 is to create a new vision of the luxury market that builds on its great past, rather than simply reacting to the shifting tides of consumer trends. “We can’t afford to repeat the solutions over and over again, like only investing more money in tech to solve our problems,” this insider shared. “We need to start at ground zero and reinvent the industry proactively rather than simply reacting to current conditions. It requires listening actively and creatively to the voice of the consumer.”
1. Luxury Insiders Survey Sample
- Role in luxury market, e.g. luxury goods, luxury services/experiences, agency/supplier to luxury clients
2. About Luxury Goods Marketers
- Categories competed in, Sales change year-over-year, Distribution channels, Distribution opportunities & challenges, Internet ecommerce
3. About Luxury Services/Experiential Marketers
- Categories competed in, Sales change year-over-year, Share of sales in luxury goods and services
4. More on Luxury Goods and Services/Experiential Marketers
- Countries competed in, Years in luxury business
5. About Luxury Company Advertising & Marketing Strategies
- Spending, Trends in spending, Media used, Trends in media, Other marketing strategies, Social media channels
6. Agency/Supplier-side View of their Luxury Client's Advertising & Marketing
- Trends in spending, Media used, Other marketing strategies, Social media channels
7. Luxury Market Growth Challenges, Opportunities & Innovation
- Growth challenges and trends, Innovation strategies
8. Luxury During & After COVID
- Impact of pandemic, Trends propelling luxury forward, Trends holding luxury back, Growth challenges and trends, Innovation strategies
9. Luxury Market Business Conditions
- Luxury market business conditions overall last year & next year, Insiders' perspective of their own company's business conditions last year & next year
10. What’s Ahead in 2021: 4 Key Challenges & Opportunities in 2021
- Azimut Yachts
- Calvin Klein
- Christian Louboutin
- Dolce & Gabbana
- Dom Pérignon
- Giorgio Armani
- Hermés Paris
- Hugo Boss
- Land Rover
- Louis Vuitton
- Mont Blanc
- Ralph Lauren
- Rolls Royce
- Salvatore Ferragamo
- Tiffany & Co.
- Yves Saint Laurent