BPO services enable banks to manage and automate their business processes. This service has been widely used for back-office operations, which include inventory control production, order management, accounting, human resource (HR), and others. A BPO system comprises several modules, and each BPO module is focused on a particular departmental area, such as inventory control, finance, material purchasing, marketing, HR, and accounting. These modules can be customized according to the business requirement of the banks. In addition, BPOs have witnessed increased adoption, as they offer effective planning and streamlining of data under one platform, which helps in regulating operational costs, increased sales, and enhanced decision-making. The adoption of BPO services is expected to increase in the upcoming years with the rise in focus of banks, and financial institutions toward improving their operational and business process efficiency. This is anticipated to fuel the growth of the BFSI BPO services market.
The key factors impacting the growth of the BFSI BPO services market include rise in need for operational efficiency & transparency in business processes, the surge in adoption of cloud communication based BPO services, and increase in demand for cost saving on infrastructure & technology. In addition, the surge in demand for faster and better services in banks during the COVID-19 pandemic is anticipated to influence the BFSI BPO services market growth. Furthermore, higher investment & maintenance costs and overdependence on the BPO Company are expected to affect the market growth during the BFSI BPO services market forecast period. Moreover, increase in demand for BPO services among banks, and financial institutions and technological advancements in BPO services are anticipated to have a notable effect on the global market. However, each of these factors is anticipated to have a definite impact on the overall market growth during the forecast period.
The BFSI BPO services market is segmented into service type, enterprise size, end user, and region. On the basis of service type, it is classified into customer services, finance & accounting, human resource, KPO, procurement & supply chain and others. As enterprise size, it is segregated into large enterprises, and small & medium-sized enterprises. In terms of end user, the market is bifurcated into banks, capital market, insurance companies, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The market players operating in the BFSI BPO services market include Accenture PLC, Cognizant, Concentrix Corporation, Genpact, IBM Corporation, Infosys Limited, Mphasis, NTT Data Corporation, Tata Consultancy Services Limited and Wipro Limited.
The key factors impacting the growth of the BFSI BPO services market include rise in need for operational efficiency & transparency in business processes, the surge in adoption of cloud communication based BPO services, and increase in demand for cost saving on infrastructure & technology. In addition, the surge in demand for faster and better services in banks during the COVID-19 pandemic is anticipated to influence the BFSI BPO services market growth. Furthermore, higher investment & maintenance costs and overdependence on the BPO Company are expected to affect the market growth during the BFSI BPO services market forecast period. Moreover, increase in demand for BPO services among banks, and financial institutions and technological advancements in BPO services are anticipated to have a notable effect on the global market. However, each of these factors is anticipated to have a definite impact on the overall market growth during the forecast period.
The BFSI BPO services market is segmented into service type, enterprise size, end user, and region. On the basis of service type, it is classified into customer services, finance & accounting, human resource, KPO, procurement & supply chain and others. As enterprise size, it is segregated into large enterprises, and small & medium-sized enterprises. In terms of end user, the market is bifurcated into banks, capital market, insurance companies, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The market players operating in the BFSI BPO services market include Accenture PLC, Cognizant, Concentrix Corporation, Genpact, IBM Corporation, Infosys Limited, Mphasis, NTT Data Corporation, Tata Consultancy Services Limited and Wipro Limited.
Key Benefits for Stakeholders
- The study provides an in-depth analysis of the BFSI BPO services market along with current trends and future estimations to elucidate imminent investment pockets.
- Information about key drivers, restrains, and opportunities and their impact analysis on the market size is provided in the report.
- Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of BFSI BPO services market for the period 2021-2028 is provided to determine the market potential.
MARKET SEGMENTS
By Service Type
- Customer Services
- Finance & Accounting
- Human Resource
- KPO
- Procurement & Supply Chain
- Others
By Enterprise Size
- Large Enterprises
- Small and Medium-sized Enterprises
By End User
- Banks
- Commercial Banking
- Retail Banking
- Cards
- Lending
- Capital Markets
- Investment Banking
- Brokerage
- Asset Management
- Others
- Insurance Companies
- Others
BY REGION
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
KEY MARKET PLAYERS
- Accenture PLC
- Cognizant
- Concentrix Corporation
- Genpact
- IBM Corporation
- Infosys Limited
- Mphasis
- NTT Data Corporation
- Tata Consultancy Services Limited
- Wipro Limited
Table of Contents
CHAPTER 1: INTRODUCTION1.1. Report description
1.2. Key benefits for stakeholders
1.3. Key market segments
1.4. Research methodology
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key findings
2.1.1. Top impacting factors
2.1.2. Top investment pockets
2.2. CXO perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key forces shaping global BFSI BPO services market
3.3. Market dynamics
3.3.1. Drivers
3.3.1.1. Rise in need for operational efficiency & transparency in business process
3.3.1.2. Surge in adoption of cloud communication based business process outsourcing services in banking sector
3.3.2. Restraints
3.3.2.1. Security issues and privacy concerns
3.3.3. Opportunities
3.3.3.1. Technological Advancement in BPO services
3.3.3.2. Untapped potential of emerging economies
3.4. COVID-19 impact analysis on BFSI BPO services market
3.4.1. Impact on market size
3.4.2. Consumer trends, preferences, and budget impact
3.4.3. Economic impact
3.4.4. Strategies to tackle negative impact
3.4.5. Opportunity window
CHAPTER 4: BFSI BPO SERVICES MARKET, BY SERVICE TYPE
4.1. Overview
4.2. Customer Service
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis, by country
4.3. Finance & Accounting
4.3.1. Key market trends, growth factors, and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis, by country
4.4. Human Resource
4.4.1. Key market trends, growth factors, and opportunities
4.4.2. Market size and forecast, by region
4.4.3. Market analysis, by country
4.5. KPO
4.5.1. Key market trends, growth factors, and opportunities
4.5.2. Market size and forecast, by region
4.5.3. Market analysis, by country
4.6. Procurement & Supply chain
4.6.1. Key market trends, growth factors, and opportunities
4.6.2. Market size and forecast, by region
4.6.3. Market analysis, by country
4.7. Others
4.7.1. Key market trends, growth factors, and opportunities
4.7.2. Market size and forecast, by region
4.7.3. Market analysis, by country
CHAPTER 5: BFSI BPO SERVICES MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.2. Large Enterprises
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis, by country
5.3. Small & Medium-Sized Enterprises
5.3.1. Key market trends, growth factors, and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis, by country
CHAPTER 6: BFSI BPO SERVICESMARKET, BY END USER
6.1. Overview
6.2. Banks
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. BFSI BPO Services market, by service type
6.2.2.1. Commercial Banking
6.2.2.2. Retail Banking
6.2.2.3. Cards
6.2.2.4. Lending
6.2.3. Market size and forecast, by region
6.2.4. Market analysis, by country
6.3. Capital Markets
6.3.1. Key market trends, growth factors, and opportunities
6.3.2. BFSI BPO Services market, by capital market type
6.3.2.1. Investment Banking
6.3.2.2. Brokerage
6.3.2.3. Asset Management
6.3.2.4. Others
6.3.3. Market size and forecast, by region
6.3.4. Market analysis, by country
6.4. Insurance Companies
6.4.1. Key market trends, growth factors, and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market analysis, by country
6.5. Others
6.5.1. Key market trends, growth factors, and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market analysis, by country
CHAPTER 7: BFSI BPO SERVICES MARKET, BY REGION
7.1. Overview
7.1.1. Market size and forecast, by region
7.2. North America
7.2.1. Key market trends, growth factors, and opportunities
7.2.2. Market size and forecast, by service type
7.2.3. Market size and forecast, by enterprise size
7.2.4. Market size and forecast, by end user
7.2.5. Market analysis, by country
7.2.5.1. U. S.
7.2.5.1.1. Market size and forecast, by service type
7.2.5.1.2. Market size and forecast, by enterprise size
7.2.5.1.3. Market size and forecast, by end user
7.2.5.2. Canada
7.2.5.2.1. Market size and forecast, by service type
7.2.5.2.2. Market size and forecast, by enterprise size
7.2.5.2.3. Market size and forecast, by end user
7.3. Europe
7.3.1. Key market trends, growth factors, and opportunities
7.3.2. Market size and forecast, by service type
7.3.3. Market size and forecast, by enterprise size
7.3.4. Market size and forecast, by end user
7.3.5. Market analysis, by country
7.3.5.1. UK
7.3.5.1.1. Market size and forecast, by service type
7.3.5.1.2. Market size and forecast, by enterprise size
7.3.5.1.3. Market size and forecast, by end user
7.3.5.2. Germany
7.3.5.2.1. Market size and forecast, by service type
7.3.5.2.2. Market size and forecast, by enterprise size
7.3.5.2.3. Market size and forecast, by end user
7.3.5.4. France
7.3.5.4.1. Market size and forecast, by service type
7.3.5.4.2. Market size and forecast, by enterprise size
7.3.5.4.3. Market size and forecast, by end user
7.3.5.5. Italy
7.3.5.5.1. Market size and forecast, by service type
7.3.5.5.2. Market size and forecast, by enterprise size
7.3.5.5.3. Market size and forecast, by end user
7.3.5.6. Spain
7.3.5.6.1. Market size and forecast, by service type
7.3.5.6.2. Market size and forecast, by enterprise size
7.3.5.6.3. Market size and forecast, by end user
7.3.5.7. Netherlands
7.3.5.7.1. Market size and forecast, by service type
7.3.5.7.2. Market size and forecast, by enterprise size
7.3.5.7.3. Market size and forecast, by end user
7.3.5.8. Rest of Europe
7.3.5.8.1. Market size and forecast, by service type
7.3.5.8.2. Market size and forecast, by enterprise size
7.3.5.8.3. Market size and forecast, by end user
7.4. Asia-Pacific
7.4.1. Key market trends, growth factors, and opportunities
7.4.2. Market size and forecast, by service type
7.4.3. Market size and forecast, by enterprise size
7.4.4. Market size and forecast, by end user
7.4.5. Market analysis, by country
7.4.5.1. China
7.4.5.1.1. Market size and forecast, by service type
7.4.5.1.2. Market size and forecast, by enterprise size
7.4.5.1.3. Market size and forecast, by end user
7.4.5.2. India
7.4.5.2.1. Market size and forecast, by service type
7.4.5.2.2. Market size and forecast, by enterprise size
7.4.5.2.3. Market size and forecast, by end user
7.4.5.3. Japan
7.4.5.3.1. Market size and forecast, by service type
7.4.5.3.2. Market size and forecast, by enterprise size
7.4.5.3.3. Market size and forecast, by end user
7.4.5.4. Australia
7.4.5.4.1. Market size and forecast, by service type
7.4.5.4.2. Market size and forecast, by enterprise size
7.4.5.4.3. Market size and forecast, by end user
7.4.5.5. South Korea
7.4.5.5.1. Market size and forecast, by service type
7.4.5.5.2. Market size and forecast, by enterprise size
7.4.5.5.3. Market size and forecast, by end user
7.4.5.6. Singapore
7.4.5.6.1. Market size and forecast, by service type
7.4.5.6.2. Market size and forecast, by enterprise size
7.4.5.6.3. Market size and forecast, by end user
7.4.5.7. Rest of Asia-Pacific
7.4.5.7.1. Market size and forecast, by service type
7.4.5.7.2. Market size and forecast, by enterprise size
7.4.5.7.3. Market size and forecast, by end user
7.5. LAMEA
7.5.1. Key market trends, growth factors, and opportunities
7.5.2. Market size and forecast, by service type
7.5.3. Market size and forecast, by enterprise size
7.5.4. Market size and forecast, by end user
7.5.5. Market analysis, by country
7.5.5.1. Latin America
7.5.5.1.1. Market size and forecast, by service type
7.5.5.1.2. Market size and forecast, by enterprise size
7.5.5.1.3. Market size and forecast, by end user
7.5.5.2. Middle East
7.5.5.2.1. Market size and forecast, by service type
7.5.5.2.2. Market size and forecast, by enterprise size
7.5.5.2.3. Market size and forecast, by end user
7.5.5.3. Africa
7.5.5.3.1. Market size and forecast, by service type
7.5.5.3.2. Market size and forecast, by enterprise size
7.5.5.3.3. Market size and forecast, by end user
CHAPTER 8: COMPETITIVE LANDSCAPE
8.1. Key players positioning analysis, 2020
8.2. Top winning strategies
CHAPTER 9: COMPANY PROFILE
9.1. Accenture PLC
9.1.1. Company overview
9.1.2. Company snapshot
9.1.3. Product portfolio
9.1.4. R&D Expenditure
9.1.5. Business performance
9.1.6. Key strategic moves and developments
9.2. Cognizant
9.2.1. Company overview
9.2.2. Company snapshot
9.2.3. Operating business segments
9.2.4. Product portfolio
9.2.5. Business performance
9.2.6. Key Strategic Moves and developments
9.3. Concentrix Corporation
9.3.1. Company overview
9.3.2. Company snapshot
9.3.3. Product portfolio
9.3.4. Business performance
9.4. Genpact
9.4.1. Company overview
9.4.2. Company snapshot
9.4.3. Operating business segments
9.4.4. Product portfolio
9.4.5. Business performance
9.5. INTERNATIONAL BUSINESS MACHINES CORPORATION
9.5.1. Company overview
9.5.2. Company snapshot
9.5.3. Operating business segments
9.5.4. Product portfolio
9.5.5. R&D Expenditure
9.5.6. Business performance
9.6. Infosys Limited
9.6.1. Company overview
9.6.2. Company snapshot
9.6.3. Operating business segments
9.6.4. Product portfolio
9.6.6. Business performance
9.7. Mphasis
9.7.1. Company overview
9.7.3. Company snapshot
9.7.4. Product portfolio
9.7.5. Business performance
9.8. NTT Data CORPORATION
9.8.1. Company overview
9.8.2. Company snapshot
9.8.3. Product portfolio
9.8.4. Business performance
9.9. Tata Consultancy Services Limited
9.9.1. Company overview
9.9.2. Company snapshot
9.9.3. Product portfolio
9.9.4. R&D Expenditure
9.9.5. Business performance
9.9.6. Key strategic moves and developments
9.10. Wipro Limited
9.10.1. Company overview
9.10.2. Company snapshot
9.10.3. Operating business segments
9.10.4. Product portfolio
9.10.5. Business performanceList of Tables
Table 01. Global Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 02. Bfsi Bpo Services Market for Customer Service, by Region 2020-2028 ($Million)
Table 03. Bfsi Bpo Services Market Revenue for Finance & Accounting, by Region 2020-2028 ($Million)
Table 04. Bfsi Bpo Services Market Revenue for Human Resource, by Region 2020-2028 ($Million)
Table 05. Bfsi Bpo Services Market Revenue for Kpo, by Region 2020-2028 ($Million)
Table 06. Bfsi Bpo Services Market Revenue for Procurement & Supply Chain, by Region 2020-2028 ($Million)
Table 07. Bfsi Bpo Services Market Revenue for Others, by Region 2020-2028 ($Million)
Table 08. Global Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 09. Large Enterprises Bfsi Bpo Services Market Revenue, by Region, 2020-2028 ($Million)
Table 10. Small & Medum-Sized Enterprises Bfsi Bpo Services Market Revenue, by Region, 2020-2028 ($Million)
Table 11. Global Bfsi Bpo Services Market Revenue, by End-user, 2020-2028 ($Million)
Table 12. Bfsi Bpo Services Market Revenue for Banks, by Region, 2020-2028 ($Million)
Table 13. Bfsi Bpo Services Market Revenue for Capital Markets, by Region, 2020-2028 ($Million)
Table 14. Bfsi Bpo Services Market Revenue for Insurance Companies, by Region, 2020-2028 ($Million)
Table 15. Bfsi Bpo Services Market Revenue for Others, by Region, 2020-2028 ($Million)
Table 16. Bfsi Bpo Services Market Revenue, by Region, 2020-2028 ($Million)
Table 17. North America Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 18. North America Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 19. North America Bfsi Bpo Services Market Revenue, by End-user, 2020-2028 ($Million)
Table 20. North America Bfsi Bpo Services Market Revenue, by Country, 2020-2028 ($Million)
Table 21. U.S. Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 22. U.S. Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 23. U.S. Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 24. Canada Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 25. Canada Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 26. Canada Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 27. Europe Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 28. Europe Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 29. Europe Bfsi Bpo Services Market Revenue, by End-user, 2020-2028 ($Million)
Table 30. Europe Bfsi Bpo Services Market Revenue, by Country, 2020-2028 ($Million)
Table 31. UK Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 32. UK Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 33. UK Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 34. Germany Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 35. Germany Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 36. Germany Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 37. France Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 38. France Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 39. France Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 40. Italy Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 41. Italy Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 42. Italy Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 43. Spain Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 44. Spain Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 45. Spain Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 46. Netherlands Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 47. Netherlands Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 48. Netherlands Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 49. Rest of Europe Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 50. Rest of Europe Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 51. Rest of Europe Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 52. Asia-Pacific Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 53. Asia-Pacific Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 54. Asia-Pacific Bfsi Bpo Services Market Revenue, by End-user, 2020-2028 ($Million)
Table 55. Asia-Pacific Bfsi Bpo Services Market Revenue, by Country, 2020-2028 ($Million)
Table 56. China Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 57. China Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 58. China Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 59. India Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 60. India Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 61. India Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 62. Japan Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 63. Japan Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 64. Japan Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 65. Australia Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 66. Australia Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 67. Australia Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 68. South Korea Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 69. South Korea Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 70. South Korea Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 71. Singapore Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 72. Singapore Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 73. Singapore Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 74. Rest of Asia-Pacific Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 75. Rest of Asia-Pacific Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 76. Rest of Asia-Pacific Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 77. LAMEA Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 78. LAMEA Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 79. LAMEA Bfsi Bpo Services Market Revenue, by End-user, 2020-2028 ($Million)
Table 80. LAMEA Bfsi Bpo Services Market Revenue, by Country, 2020-2028 ($Million)
Table 81. Latin America Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 82. Latin America Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 83. Latin America Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 84. Middle East Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 85. Middle East Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 86. Middle East Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 87. Africa Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Table 88. Africa Bfsi Bpo Services Market Revenue, by Enterprise Size, 2020-2028 ($Million)
Table 89. Africa Bfsi Bpo Services Market Revenue, by End-user ,2020-2028 ($Million)
Table 90. Accenture plc: Company Snapshot
Table 91. Accenture plc: Product Portfolio
Table 92. Cognizant: Company Snapshot
Table 93. Cognizant: Operating Segments
Table 94. Bfsi Bpo Services: Product Portfolio
Table 95. Concentrix Corporation: Company Snapshot
Table 96. Concentrix Corporation: Product Portfolio
Table 97. Genpact: Company Snapshot
Table 98. Genpact: Operating Segments
Table 99. Cinnober: Product Portfolio
Table 100. International Business Machines Corporation: Company Snapshot
Table 101. International Business Machines Corporation: Operating Segments
Table 102. International Business Machines Corporation: Product Portfolio
Table 103. Infosys Limited: Company Snapshot
Table 104. Infosys Limited: Operating Segments
Table 105. Infosys Limited: Product Portfolio
Table 106. Mphasis.: Company Snapshot
Table 107. Mphasis.: Product Portfolio
Table 108. Ntt Data Corporation: Company Snapshot
Table 109. Ntt Dat Corporation: Product Portfolio
Table 110. Tata Consultancy Services Limited: Company Snapshot
Table 111. Tata Consultancy Services Limited: Product Portfolio
Table 112. Tata Consultancy Services Limited: Key Strategic Moves and Developments
Table 113. Wipro Limited: Company Snapshot
Table 114. Wipro Limited: Operating Segments
Table 115. Wipro Limited: Product Portfolio
List of Figures
Figure 01. Key Market Segments
Figure 02. Global Bfsi Bpo Services Market Snapshot, by Segmentation, 2020-2028
Figure 03. Bfsi Bpo Services Market Snapshot, by Region, 2020-2028
Figure 04. Bfsi Bpo Services Market: Top Impacting Factor
Figure 05. Top Investment Pockets
Figure 06. Moderate Bargaining Power of Suppliers
Figure 07. Moderate Power of Buyers
Figure 08. Moderate Threat of Substitutes
Figure 09. High Threat of New Entrants
Figure 10. High Competitive Rivalry
Figure 11. Global Bfsi Bpo Services Market Revenue, by Service Type, 2020-2028 ($Million)
Figure 12. Comparative Share Analysis for Bfsi Bpo Services Market for Customer Service, by Country, 2020 & 2028(%)
Figure 13. Comparative Share Analysis for Bfsi Bpo Services Market for Finance & Accounting, by Country, 2020 & 2028(%)
Figure 14. Comparative Share Analysis for Bfsi Bpo Services Market for Human Resource, by Country, 2020 & 2028(%)
Figure 15. Comparative Share Analysis for Bfsi Bpo Services Market for Kpo, by Country, 2020 & 2028(%)
Figure 16. Comparative Share Analysis for Bfsi Bpo Services Market for Procurement & Supply Chain, by Country, 2020 & 2028(%)
Figure 17. Comparative Share Analysis for Bfsi Bpo Services Market for Others, by Country, 2020 & 2028(%)
Figure 18. Global Bfsi Bpo Services Market, by Enterprise Size, 2020-2028
Figure 19. Comparative Share Analysis of Large Enterprises Bfsi Bpo Services Market, by Country, 2020 & 2028 (%)
Figure 20. Comparative Share Analysis of Small & Medium-Sized Enterprises Bfsi Bpo Services Market, by Country, 2020 & 2028 (%)
Figure 21. Global Bfsi Bpo Services Market, by End-user, 2020-2028
Figure 22. Comparative Share Analysis of Bfsi Bpo Services Market for Banks, by Country, 2020 & 2028(%)
Figure 23. Comparative Share Analysis of Bfsi Bpo Services Market for Capital Markets, by Country, 2020 & 2028 (%)
Figure 24. Comparative Share Analysis of Bfsi Bpo Services Market for Insurance Companies, by Country, 2020 & 2028 (%)
Figure 25. Comparative Share Analysis of Bfsi Bpo Services Market for Others, by Country, 2020 & 2028 (%)
Figure 26. U.S. Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 27. Canada Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 28. UK Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 29. Germany Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 30. France Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 31. Italy Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 32. Spain Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 33. Netherlands Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 34. Rest of Europe Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 35. China Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 36. India Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 37. Japan Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 38. Australia Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 39. South Korea Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 40. Singapore Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 41. Rest of Asia-Pacific Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 42. Latin America Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 43. Middle East Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 44. Africa Bfsi Bpo Services Market Revenue, 2020-2028 ($Million)
Figure 45. Key Player Positioning Anlysis
Figure 46. Top Winning Strategies, by Year, 2019-2021
Figure 47. Top Winning Strategies, by Development, 2019-2021
Figure 48. Top Winning Strategies, by Company, 2019-2021
Figure 50. Accenture Corporation: Revenue, 2018-2020 ($Million)
Figure 51. Accenture Corporation: Revenue by Segment, 2020 (%)
Figure 52. Accenture Corporation: RevenU.S. are by Region, 2020 (%)
Figure 53. Cognizant Corporation: Revenue, 2018-2020 ($Million)
Figure 54. Cognizant Corporation: RevenU.S. are by Segment, 2020 (%)
Figure 55. Cognizant Corporation: RevenU.S. are by Region, 2020 (%)
Figure 56. Concentrix Corporation: Revenue, 2018-2020 ($Million)
Figure 57. Concentrix Corporation: RevenU.S. are by Segment, 2020 (%)
Figure 58. Concentrix Crporation: RevenU.S. are by Region, 2020 (%)
Figure 59. Genpact: Revenue, 2018-2020 ($Million)
Figure 60. Genpact: RevenU.S. are by Segment, 2020 (%)
Figure 61. R&D Expenditure, 2018-2020 ($Million)
Figure 62. International Business Machines Corporation: Revenue, 2018-2020 ($Million)
Figure 63. International Business Machines Corporation: RevenU.S. are by Segment, 2020 (%)
Figure 64. International Business Machines Corporation: RevenU.S. are by Region, 2020 (%)
Figure 65. Infosys Limited: Revenue, 2019-2021 ($Million)
Figure 66. Infosys Limited: RevenU.S. are by Segment, 2021 (%)
Figure 67. Infosys Limited: RevenU.S. are by Region, 2021 (%)
Figure 68. Mphasis.: Revenue, 2019-2021 ($Million)
Figure 69. Mphasis: Share by Segment 2021 (%) ($Million)
Figure 70. Mphasis: Share by Region, 2021(%) ($Million)
Figure 71. Ntt Data Corporation: Revenue, 2019-2021 ($Million)
Figure 72. Ntt Data Corporation: RevenU.S. are by Segment, 2021 (%)
Figure 73. R&D Expenditure, 2018-2020 ($Million)
Figure 74. Tata Consultancy Services Limited: Revenue, 2018-2020 ($Million)
Figure 75. Tata Consultancy Services Limited: RevenU.S. are by Region, 2020 (%)
Figure 76. Wipro Limited: Revenue, 2018-2020 ($Million)
Figure 77. Wipro Limited: RevenU.S. are by Segment, 2020 (%)
Figure 78. Wipro Limited: RevenU.S. are by Region, 2020 (%)
Companies Mentioned
- Accenture PLC
- Cognizant
- Concentrix Corporation
- Genpact
- IBM Corporation
- Infosys Limited
- Mphasis
- NTT Data Corporation
- Tata Consultancy Services Limited
- Wipro Limited
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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