Why Should You Attend:
One of the most challenging tasks for any HR Professional or manager is investigating workplace misconduct. Yet 60% of the Fortune 500 Companies will experience fraud, inventory loss, embezzlement, and a host of other employee conceived acts of workplace misconduct during the next year. Getting answers from employees during investigatory interviews is always difficult, but it is easier when you use proven interview theory and applications. In this initial session participants will learn how to structure and deliver questions to get answers.
Agenda
How to structure employee misconduct interviews to get the answers you needInvestigation Framework Construction
- Issue: Type of Misconduct
- Witness Webbing
- Investigation Grid
Preparation for and the Characteristics of a Good Interview
Facilitating Employee Communication Even When it is Against Their Interest
- Communication Inhibitors
- Communication Facilitators
Introductory Questioning Strategies
Information Gathering Questions
- Questioning technique
- Question Theme
- Methods
- Dealing with Tough Customers
Assessment Questions for Deception Detection
- Norming and Calibrating Responses
- Verbal and Non-Verbal Cues
- Methodology
Getting Helpful Admissions
- Thematic Accusations
- Understanding and Using Rationalization
- Observing Reactions & Reacting
- Addressing the Elements of Wrongdoing
- Getting the Goods/Assets Back
Who Should Attend
This Webinar will be an invaluable resource to HR Professionals and Managers who find themselves in the position of questioning employees about a full range of employee misconduct issues. Employees who will benefit directly are:- Senior HR Professionals who deal with Hostile Work Environment & Sexual Harassment complaints
- Staff HR Professionals who investigate workplace theft, inventory loss, vandalism, accidents, and financial schemes
- Small Business owners who wear multiple hats and must deal with employee misconduct issues
- Managers and Supervisors who deal with line employees on performance and conduct issues
- In-House Lawyers conducting workplace investigations for the Company
- Private Investigators
- Labor Consultants
