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Global Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Forecast to 2026

  • ID: 5455029
  • Report
  • September 2021
  • Region: Global
  • 290 Pages
  • Markets and Markets
Market Expected to Grow from USD 3.2 Billion in 2021 to USD 5.7 Billion by 2026, at a CAGR of 11.9%

FEATURED COMPANIES

  • Accruent
  • Fieldedge
  • IFS
  • Oracle
  • Service Autopilot
  • ServiceTrade

The FSM market size is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period.

The increase in adoption of automation and digitalization in the field services industry and increase in adoption of BYOD and mobile-based FSM solutions are a few factors driving the growth of the FSM solutions and services.

Adoption of work order management solutions is noticeably increasing in among large enterprises due to increased need to enhance efficiency and productivity of the workforce

Work order management software is a solution that allows facility managers to effectively track and manage all work order information through a single dashboard. With a centralized place to create service requests, monitor real-time status updates, track completion, and leave feedback on work performed, location managers can easily manage work orders across a multi-location enterprise.

The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories.

Customer information, along with analytics, helps field service organizations gain insights into a customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, including availability, proximity, urgency, and level of expertise.

It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

Growing need to provide professional services in lesser time and cost is enhancing usage of the integration and implementation services by the organizations

Professional services include the assistance provided to a company by external sources. These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise.

Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.

Enterprises are choosing cloud due to ease of operations and enhanced scalability

The increasing adoption of mobile devices supports cloud-based field service management solutions. These solutions are useful for real-time workforce optimization despite employee location. Field service enterprises are adopting cloud-based deployment, as it offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24/7 data accessibility anytime and anywhere.

Some of the other benefits include increased storage, scalability, flexibility, portability, and compliance. SMEs, in particular, are adopting the cloud deployment type largely due to its cost-effectiveness and ability to produce advanced results.

These solutions also support real-time collaboration, empowering field service organizations to communicate with employees and customers before, during, and after each appointment. Cloud-based field service management solutions are gaining traction in the market as an enormous amount of data is generated by field technicians, workers, and customers. The need for remote deployment due to containment measures amidst the pandemic drives the growth of field service management cloud solutions.

Increased awareness related to cloud benefits among small enterprises is driving its adoption

These enterprises are growing companies and need to increase their availability as they have a high level of competition. Small and medium-sized enterprises face the greater challenge of limited budgets than large enterprises and require better methods to resolve complexities and optimize the cost of their business processes.

SMEs have various problems while deploying field service management solutions, such as hiring a skilled workforce and the requirement of IT infrastructure. They use low-cost field service management solutions to remain competitive in the market.

Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs. SMEs have various challenges while deploying field service management solutions.

Some of these challenges are hiring a skilled workforce, requirements of IT infrastructure, and the use of low-cost field service management solutions to remain competitive in the market. Hence, the market for cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs.

The need for on-time service delivery and reduced operational cost are driving the growth of Transportation and Logistics vertical in FSM market to enhance performance and customer satisfaction

The Field service management solutions empower enterprises in the transportation and logistics vertical through the efficient movement of people and goods from one location to another. Field service management solutions ensure proper execution of business processes in organizations within the time frame, resulting in on-time service delivery, reduced operational costs, and enhanced performance and customer satisfaction.

In ever-changing situations, an FSM system can help a lot. Managing transport and logistics services is demanding, given the growing flexibility needs of personnel and customers. Planning and cost-effective management of daily changes require a modern system that makes the overall situation quickly perceptible.

An FSM system requires no installations and works on all devices with an Internet connection. It handles working time monitoring, automatic two-way SMS notifications as well as email notifications, attachments, electronic signatures, and much more in real-time.

North America to dominate the FSM market in 2021

North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global FSM market due to the early adoption of the by the US markets. The increased pace of digitalization in SMEs across verticals is boosting the adoption of FSM. The region has a presence of large FSM vendors and customers, which is also driving the market growth in the region.

The leading FSM vendors in the region include Oracle, Microsoft, ServiceMax, Salesforce, Infor, Trimble, and ServicePower, along with several start-ups in the region, are offering FSM solutions to cater to customers' requirements. The high adoption of the mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to account for larger market shares among other countries in the region.

These vendors are investing heavily toward the adoption of FSM software. The region is experiencing an immense amount of technological advancement, which includes the usage of FSM systems to reduce unnecessary work and increase focus on their main task. Oracle, in the US, continues to lead because of the market size and high adoption rate. FSM vendors in this region are expanding and upgrading their services, thereby transitioning and leveraging technologies, such as IOT, AI, Machine learning and cloud.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.

The breakup of the profiles of the primary participants is as follows:

  • By Company Type: Tier I: 46%, Tier II: 16%, and Tier III: 38%
  • By Designation: C-Level: 32%, D-Level: 42%, and Others: 26%
  • By Region: North America: 40%, Europe: 33%, APAC: 17%, Row: 10%

The report profiles the following key vendors:

1. Oracle (US)
2. Microsoft (US)
3. Salesforce (US)
4. IFS (Sweden)
5. ServiceMax (US)
6. SAP (Germany)
7. Infor (US)
8. Trimble (US)
9. Comarch (Poland)
10. ServicePower (US)
11. OverIT (Italy)
12. FieldAware (US)
13. Geoconcept (France)
14. Zinier (US)
15. Accruent (US)

Research Coverage

The report segments the FSM market by component (solution and services), by deployment mode, by organization size, by vertical, and region. The component segment includes the solution and services segments. The solution segment has been further divided into schedule, dispatch, and route optimization; customer management; work order management; inventory management; service contract management; reporting and analytics; and other solutions.

Based on services, the field service management market has been segmented into integration and implementation, training and support, and consulting. By deployment mode, the field service management market has been divided into cloud and on-premise. In terms of organization size, the FSM market has been segmented into SMEs and large enterprises.

Different verticals using FSM solutions include telecom, IT and ITeS, healthcare and life sciences, manufacturing, construction and real estate, transportation and logistics, energy and utilities, oil and gas, and other verticals are considered in this report. By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the FSM market with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Frequently Asked Questions about the Global Field Service Management Market

What is the estimated value of the Global Field Service Management Market?

The Global Field Service Management Market was estimated to be valued at €3.20 Billion in 2021.

What is the growth rate of the Global Field Service Management Market?

The growth rate of the Global Field Service Management Market is 11.9%, with an estimated value of €5.70 Billion by 2026.

What is the forecasted size of the Global Field Service Management Market?

The Global Field Service Management Market is estimated to be worth €5.70 Billion by 2026.

Who are the key companies in the Global Field Service Management Market?

Key companies in the Global Field Service Management Market include Accruent, Apptivo, Comarch, Commusoft, Field Pulse, Fieldaware, Fieldedge, Fieldez and GoSpotCheck.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accruent
  • Fieldedge
  • IFS
  • Oracle
  • Service Autopilot
  • ServiceTrade
1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts For Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact-Scenario Assessment
Figure 4 Criteria Impacting Global Economy
Figure 5 Scenarios in Terms of Recovery of Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered For the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2018-2020
1.8 Stakeholders
1.9 Summary of Changes
2 Research Methodology
2.1 Research Data
Figure 6 Field Service Management Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of primary profiles
Figure 7 Breakup of Primary Interviews: By Company Type, Designation, and Region
Table 2 Primary Respondents: Market
2.1.2.2 Key industry insights
2.2 Market Breakup and Data Triangulation
Figure 8 Data Triangulation
2.3 Market Size Estimation
Figure 9 Field Service Management Market: Top-Down and Bottom-Up Approaches
Figure 10 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue of FSM From Vendors
Figure 11 Market Size Estimation Methodology: Bottom-Up Approach (Supply Side): Collective Revenue of FSM Vendors
Figure 12 Market Size Estimation Methodology -Approach 2 (Demand Side): Field Service Management Market
Figure 13 Market Size Estimation Methodology - (Supply Side): Illustration of Vendor Revenue Estimation
Figure 14 Market Size Estimation Methodology - (Supply Side): CAGR Projections From the Supply Side
FIGURE15 Market Size Estimation Methodology - Approach 2 (Demand Side): Revenue Generated From Component
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 16 Company Evaluation Matrix: Criteria Weightage
2.6 Startup/SME Evaluation Matrix Methodology
Figure 17 Startup/SME Evaluation Matrix: Criteria Weightage
2.7 Assumptions For the Study
2.8 Limitations of the Study
3 Executive Summary
Figure 18 Field Service Management Market: Global Snapshot, 2019-2026
Figure 19 Top-Growing Segments in the Market
Figure 20 Solution Segment Expected to Account For A Larger Market Size During the Forecast Period
Figure 21 Schedule, Dispatch, and Route Optimization Segment Expected to Account For the Largest Market Size During the Forecast Period
Figure 22 Integration and Implementation Segment Expected to Account For the Largest Market Size During the Forecast Period
Figure 23 On-Premise Segment Expected to Account For A Larger Market Size During the Forecast Period
Figure 24 Large Enterprises Segment Expected to Account For A Larger Market Size During the Forecast Period
Figure 25 Top Verticals in the FSM Market, 2019-2026 (USD Million)
Figure 26 North America Expected to Account For the Largest Market Size During the Forecast Period
4 Premium Insights
4.1 Attractive Growth Opportunities in the Field Service Management Market
Figure 27 Drastic Demographic Change and Technological Evolution to Drive the Market’S Growth
4.2 Market, by Component, 2021 Vs. 2026
Figure 28 Solution Segment Expected to Account For A Larger Market Size by 2026
4.3 Market, by Deployment Mode, 2021 Vs. 2026
Figure 29 On-Premise Segment Expected to Account For A Larger Market Size by 2026
4.4 Market, by Organization Size, 2021 Vs. 2026
Figure 30 Large Enterprises Expected to Account For A Larger Market Size by 2026
4.5 FSM Market, by Vertical, 2021 Vs. 2026
Figure 31 Manufacturing Segment Expected to Account For the Largest Market Size by 2026
4.6 Market Investment Scenario
Figure 32 Asia Pacific to Emerge As the Best Market For Investments in the Next Five Years
5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
Figure 33 Drivers, Restraints, Opportunities, and Challenges: Field Service Management Market
5.2.1 Drivers
5.2.1.1 Increase in adoption of automation and digitalization in the field services industry
5.2.1.2 Increase in adoption of BYOD and mobile-based FSM solutions
5.2.1.3 Increasing need for predictive analytics
5.2.1.4 Rise in demand of mobility for real-time visibility
5.2.2 Restraints
5.2.2.1 Security concerns of organizations related to data confidentiality
5.2.3 Opportunities
5.2.3.1 Emergence of technologies, such as augmented reality
5.2.3.2 New sales opportunities by technicians and CRM in-order to improve the organization’s revenue
5.2.4 Challenges
5.2.4.1 Field service organizations are facing the need to reduce site visits to minimize human-to-human contact due to the outbreak of COVID-19, resulting in issues such as clear communications with customers and assistance
5.2.4.2 Tracking the workforce in real-time, especially when they are off-field, is a major challenge
5.2.4.3 Ensuring the safety and liability concerns for workers visiting hazardous locations is one of the most important issues for many organizations
5.3 COVID-19-Driven Market Dynamics
5.3.1 Drivers and Opportunities
5.3.2 Restraints and Challenges
5.4 COVID-19 Impact
Figure 34 COVID-19 Analysis, 2019-2026
5.4.1 Vendor Insights
5.4.2 Regional Insights
5.4.3 Vertical Insights
5.5 Case Study Analysis
5.5.1 Case Study 1: Maximizing Service Efficiency With Insights
5.5.2 Case Study 2: More Time For Customer-Facing Activities and Less Effort For Scheduling
5.5.3 Case Study 3: Improved Customer Experience and Shorter Turn Around Times
5.5.4 Case Study 4: Increase Efficiency and Customer Satisfaction With A Single Enterprise Software Platform
5.6 Ecosystem
Figure 35 Ecosystem Analysis: Field Service Management Market
Table 4 Market: Ecosystem
5.7 Value Chain Analysis
Figure 36 Value Chain Analysis: FSM Market
5.8 Pricing Analysis
5.8.1 Introduction
5.9 Patent Analysis
Figure 37 Number of Patents Published, 2010-2020
Figure 38 Top Five Patent Owners in the United States
Table 5 Top Ten Patent Owners (United States)
5.10 Technology Analysis
5.10.1 Machine Learning
5.10.2 Artificial Intelligence (Ai)
5.10.3 Internet of Things (IoT)
5.10.4 Augmented Reality (Ar)
5.11 Porter’S Five Forces Model
Figure 39 Field Service Management: Porter’S Five Forces Analysis
Table 6 Field Service Management Solution: Porter’S Five Forces Analysis
5.11.1 Threat of New Entrants
5.11.2 Threat of Substitutes
5.11.3 Bargaining Power of Suppliers
5.11.4 Bargaining Power of Buyers
5.11.5 Intensity of Competitive Rivalry
5.12 Regulations
5.12.1 North America
5.12.2 Europe
5.12.3 Asia Pacific
5.12.4 Middle East and Africa
5.12.5 Latin America
5.13 Trends/Disruptions Impacting Buyers
Figure 40 FSM Market: Trends/ Disruptions Impacting Buyers
6 Field Service Management Market, by Component
6.1 Introduction
6.1.1 Component: Market Drivers
6.1.2 Component: COVID-19 Impact
Figure 41 Services Segment Expected to Grow at A Higher CAGR During the Forecast Period
Table 7 Market size, by Component, 2016-2020 (USD Million)
Table 8 Market size, by Component, 2021-2026 (USD Million)
6.2 Solution
Figure 42 Work Order Management Segment Expected to Grow at the Highest CAGR During the Forecast Period
Table 9 Market Size, by Solution, 2016-2020 (USD Million)
Table 10 FSM Market Size, by Solution, 2021-2026 (USD Million)
Table 11 Solution: Market Size, by Region, 2016-2020 (USD Million)
Table 12 Solution: Market Size, by Region, 2021-2026 (USD Million)
6.2.1 Schedule, Dispatch, and Route Optimization
Table 13 Schedule, Dispatch, and Route Optimization: Market Size, by Region, 2016-2020 (USD Million)
Table 14 Scheduling, Dispatch, and Route Optimization: Field Service Management Market Size, by Region, 2021-2026 (USD Million)
6.2.2 Customer Management
Table 15 Customer Management: Market Size, by Region, 2016-2020 (USD Million)
Table 16 Customer Management: Market Size, by Region, 2021-2026 (USD Million)
6.2.3 Work Order Management
Table 17 Work Order Management: Market Size, by Region, 2016-2020 (USD Million)
Table 18 Work Order Management: Market Size, by Region, 2021-2026 (USD Million)
6.2.4 Inventory Management
Table 19 Inventory Management: Market Size, by Region, 2016-2020 (USD Million)
Table 20 Inventory Management: FSM Market Size, by Region, 2021-2026 (USD Million)
6.2.5 Service Contract Management
Table 21 Service Contract Management: Market Size, by Region, 2016-2020 (USD Million)
Table 22 Service Contract Management: Market Size, by Region, 2021-2026 (USD Million)
6.2.6 Reporting and Analytics
Table 23 Reporting and Analytics: Market Size, by Region, 2016-2020 (USD Million)
Table 24 Reporting and Analytics: Market Size, by Region, 2021-2026 (USD Million)
6.2.7 Others
Table 25 Others: Field Service Management Market Size, by Region, 2016-2020 (USD Million)
Table 26 Others: Market Size, by Region, 2021-2026 (USD Million)
6.3 Services
Figure 43 Integration and Implementation Segment Expected to Grow at the Highest CAGR During the Forecast Period
Table 27 Market Size, by Services, 2016-2020 (USD Million)
Table 28 Market Size, by Services, 2021-2026 (USD Million)
Table 29 Services: Market Size, by Region, 2016-2020 (USD Million)
Table 30 Services: FSM Market Size, by Region, 2021-2026 (USD Million)
6.3.1 Consulting
Table 31 Consulting: Market Size, by Region, 2016-2020 (USD Million)
Table 32 Consulting: Market Size, by Region, 2021-2026 (USD Million)
6.3.2 Integration and Implementation
Table 33 Integration and Implementation: Market Size, by Region, 2016-2020 (USD Million)
Table 34 Integration and Implementation: Market Size, by Region, 2021-2026 (USD Million)
6.3.3 Training and Support
Table 35 Training and Support: Market Size, by Region, 2016-2020 (USD Million)
Table 36 Training and Support: Market Size, by Region, 2021-2026 (USD Million)
7 Field Service Management Market, by Deployment Mode
7.1 Introduction
7.1.1 Deployment Mode: Market Drivers
7.1.2 Deployment Mode: COVID-19 Impact
Figure 44 Cloud Segment Expected to Grow at A Higher CAGR During the Forecast Period
Table 37 Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 38 Market Size, by Deployment Type, 2021-2026 (USD Million)
7.2 On-Premise
Table 39 On-Premise: Market Size, by Region, 2016-2020 (USD Million)
Table 40 On-Premise: FSM Market Size, by Region, 2021-2026 (USD Million)
7.3 Cloud
Table 41 Cloud: Market Size, by Region, 2016-2020 (USD Million)
Table 42 Cloud: Market Size, by Region, 2021-2026 (USD Million)
8 Field Service Management Market, by Organization Size
8.1 Introduction
8.1.1 Organization Size: Market Drivers
8.1.2 Organization Size: COVID-19 Impact
Figure 45 SMEs Segment Expected to Grow at A Higher CAGR During the Forecast Period
Table 43 Market Size, by Organization Size, 2016-2020 (USD Million)
Table 44 Market Size, by Organization Size, 2021-2026 (USD Million)
8.2 Large Enterprises
Table 45 Large Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 46 Large Enterprises: FSM Market Size, by Region, 2021-2026 (USD Million)
8.3 SMEs (Small and Medium-Sized Enterprises)
Table 47 SMEs: Market Size, by Region, 2016-2020 (USD Million)
Table 48 SMEs: Market Size, by Region, 2021-2026 (USD Million)
9 Field Service Management Market, by Vertical
9.1 Introduction
9.1.1 Verticals: Market Drivers
9.1.2 Verticals: COVID-19 Impact
Figure 46 Transportation and Logistics Vertical to Grow at the Highest CAGR During the Forecast Period
Table 49 Market Size, by Vertical, 2016-2020 (USD Million)
Table 50 Market Size, by Vertical, 2021-2026 (USD Million)
9.2 Telecom
Table 51 Telecom: Market Size, by Region, 2016-2020 (USD Million)
Table 52 Telecom: Market Size, by Region, 2021-2026 (USD Million)
9.3 IT and ITES
Table 53 IT and ITES: Field Service Management Market Size, by Region, 2016-2020 (USD Million)
Table 54 IT and ITES: Market Size, by Region, 2021-2026 (USD Million)
9.4 Healthcare and Life Sciences
Table 55 Healthcare and Life Sciences: Market Size, by Region, 2016-2020 (USD Million)
Table 56 Healthcare and Life Sciences: Market Size, by Region, 2021-2026 (USD Million)
9.5 Manufacturing
Table 57 Manufacturing: Market Size, by Region, 2016-2020 (USD Million)
Table 58 Manufacturing: Market Size, by Region, 2021-2026 (USD Million)
9.6 Construction and Real Estate
Table 59 Construction and Real Estate: FSM Market Size, by Region, 2016-2020 (USD Million)
Table 60 Construction and Real Estate: Market Size, by Region, 2021-2026 (USD Million)
9.7 Transportation and Logistics
Table 61 Transportation and Logistics: Market Size, by Region, 2016-2020 (USD Million)
Table 62 Transportation and Logistics: Market Size, by Region, 2021-2026 (USD Million)
9.8 Energy and Utilities
Table 63 Energy and Utilities: Field Service Management Market Size, by Region, 2016-2020 (USD Million)
Table 64 Energy and Utilities: Market Size, by Region, 2021-2026 (USD Million)
9.9 Oil and Gas
Table 65 Oil and Gas: Market Size, by Region, 2016-2020 (USD Million)
Table 66 Oil and Gas: Market Size, by Region, 2021-2026 (USD Million)
9.10 Others
Table 67 Other Verticals: Market Size, by Region, 2016-2020 (USD Million)
Table 68 Other Verticals: FSM Market Size, by Region, 2021-2026 (USD Million)
10 Field Service Management Market, by Region
10.1 Introduction
Figure 47 Asia Pacific to Witness Significant Growth During the Forecast Period
Table 69 Market Size, by Region, 2016-2020 (USD Million)
Table 70 Market Size, by Region, 2021-2026 (USD Million)
10.2 North America
10.2.1 North America: Field Service Management Market Drivers
10.2.2 North America: COVID-19 Impact
Figure 48 North America: Market Snapshot
Table 71 North America: Market Size, by Component, 2016-2020 (USD Million)
Table 72 North America: Market Size, by Component, 2021-2026 (USD Million)
Table 73 North America: Market Size, by Solution, 2016-2020 (USD Million)
Table 74 North America: Market Size, by Solution, 2021-2026 (USD Million)
Table 75 North America: Market Size, by Services, 2016-2020 (USD Million)
Table 76 North America: FSM Market Size, by Services, 2021-2026 (USD Million)
Table 77 North America: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 78 North America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 79 North America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 80 North America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 81 North America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 82 North America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 83 North America: Market Size, by Country, 2016-2020 (USD Million)
Table 84 North America: Market Size, by Country, 2021-2026 (USD Million)
10.2.3 United States
Table 85 United States: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 86 United States: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 87 US: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 88 US: Market Size, by Deployment Type, 2021-2026 (USD Million)
10.2.4 Canada
Table 89 Canada: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 90 Canada: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 91 Canada: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 92 Canada: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.3 Europe
10.3.1 Europe: Field Service Management Market Drivers
10.3.2 Europe: COVID-19 Impact
Table 93 Europe: Market Size, by Component, 2016-2020 (USD Million)
Table 94 Europe: Market Size, by Component, 2021-2026 (USD Million)
Table 95 Europe: Market Size, by Solution, 2016-2020 (USD Million)
Table 96 Europe: Market Size, by Solution, 2021-2026 (USD Million)
Table 97 Europe: Market Size, by Services, 2016-2020 (USD Million)
Table 98 Europe: Market Size, by Services, 2021-2026 (USD Million)
Table 99 Europe: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 100 Europe: FSM Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 101 Europe: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 102 Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 103 Europe: Market Size, by Vertical, 2016-2020 (USD Million)
Table 104 Europe: Market Size, by Vertical, 2021-2026 (USD Million)
Table 105 Europe: Market Size, by Country, 2016-2020 (USD Million)
Table 106 Europe: Market Size, by Country, 2021-2026 (USD Million)
10.3.3 United Kingdom
Table 107 UK: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 108 UK: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 109 UK: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 110 UK: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.3.4 Germany
Table 111 Germany: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 112 Germany: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 113 Germany: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 114 Germany: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.3.5 France
Table 115 France: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 116 France: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 117 France: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 118 France: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.3.6 Rest of Europe
Table 119 Rest of Europe: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 120 Rest of Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 121 Rest of Europe: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 122 Rest of Europe: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.4 Asia Pacific
10.4.1 Asia Pacific: Field Service Management Market Drivers
10.4.2 Asia Pacific: COVID-19 Impact
Figure 49 Asia Pacific: Market Snapshot
Table 123 Asia Pacific: Market Size, by Component, 2016-2020 (USD Million)
Table 124 Asia Pacific: Market Size, by Component, 2021-2026 (USD Million)
Table 125 Asia Pacific: Market Size, by Solution, 2016-2020 (USD Million)
Table 126 Asia Pacific: Market Size, by Solution, 2021-2026 (USD Million)
Table 127 Asia Pacific: Market Size, by Services, 2016-2020 (USD Million)
Table 128 Asia Pacific: Market Size, by Services, 2021-2026 (USD Million)
Table 129 Asia Pacific: FSM Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 130 Asia Pacific: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 131 Asia Pacific: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 132 Asia Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 133 Asia Pacific: Market Size, by Vertical, 2016-2020 (USD Million)
Table 134 Asia Pacific: Market Size, by Vertical, 2021-2026 (USD Million)
Table 135 Asia Pacific: Market Size, by Country, 2016-2020 (USD Million)
Table 136 Asia Pacific: Market Size, by Country, 2021-2026 (USD Million)
10.4.3 China
Table 137 China: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 138 China: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 139 China: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 140 China: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.4.4 Japan
Table 141 Japan: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 142 Japan: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 143 Japan: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 144 Japan: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.4.5 India
Table 145 India: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 146 India: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 147 India: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 148 India: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.4.6 Rest of Asia Pacific
Table 149 Rest of Asia Pacific: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 150 Rest of Asia Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 151 Rest of Asia Pacific: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 152 Rest of Asia Pacific: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.5 Middle East & Africa
10.5.1 Middle East & Africa: Field Service Management Market Drivers
10.5.2 Middle East & Africa: COVID-19 Impact
Table 153 Middle East & Africa: Market Size, by Component, 2016-2020 (USD Million)
Table 154 Middle East & Africa: Market Size, by Component, 2021-2026 (USD Million)
Table 155 Middle East & Africa: Market Size, by Solution, 2016-2020 (USD Million)
Table 156 Middle East & Africa: Market Size, by Solution, 2021-2026 (USD Million)
Table 157 Middle East & Africa: Market Size, by Services, 2016-2020 (USD Million)
Table 158 Middle East & Africa: Market Size, by Services, 2021-2026 (USD Million)
Table 159 Middle East & Africa: FSM Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 160 Middle East & Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 161 Middle East & Africa: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 162 Middle East & Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 163 Middle East & Africa: Market Size, by Vertical, 2016-2020 (USD Million)
Table 164 Middle East & Africa: Market Size, by Vertical, 2021-2026 (USD Million)
Table 165 Middle East & Africa: Market Size, by Country, 2016-2020 (USD Million)
Table 166 Middle East & Africa: Market Size, by Country, 2021-2026 (USD Million)
10.5.3 United Arab Emirates
Table 167 United Arab Emirates: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 168 United Arab Emirates: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 169 United Arab Emirates: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 170 United Arab Emirates: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.5.4 Saudi Arabia
Table 171 Saudi Arabia: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 172 Saudi Arabia: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 173 Saudi Arabia: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 174 Saudi Arabia: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.5.5 South Africa
Table 175 South Africa: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 176 South Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 177 South Africa: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 178 South Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.5.6 Rest of Middle East & Africa
Table 179 Rest of Middle East & Africa: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 180 Rest of Middle East & Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 181 Rest of Middle East & Africa: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 182 Rest of Middle East & Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.6 Latin America
10.6.1 Latin America: Field Service Management Market Drivers
10.6.2 Latin America: COVID-19 Impact
Table 183 Latin America: Market Size, by Component, 2016-2020 (USD Million)
Table 184 Latin America: Market Size, by Component, 2021-2026 (USD Million)
Table 185 Latin America: Market Size, by Solution, 2016-2020 (USD Million)
Table 186 Latin America: Market Size, by Solution, 2021-2026 (USD Million)
Table 187 Latin America: Market Size, by Services, 2016-2020 (USD Million)
Table 188 Latin America: Market Size, by Services, 2021-2026 (USD Million)
Table 189 Latin America Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 190 Latin America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 191 Latin America: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 192 Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 193 Latin America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 194 Latin America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 195 Latin America: Market Size, by Country, 2016-2020 (USD Million)
Table 196 Latin America: Market Size, by Country, 2021-2026 (USD Million)
10.6.3 Brazil
Table 197 Brazil: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 198 Brazil: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 199 Brazil: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 200 Brazil: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.6.4 Mexico
Table 201 Mexico: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 202 Mexico: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 203 Mexico: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 204 Mexico: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.6.5 Argentina
Table 205 Argentina: Field Service Management Market Size, by Organization Size, 2016-2020 (USD Million)
Table 206 Argentina: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 207 Argentina: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 208 Argentina: Market Size, by Deployment Mode, 2021-2026 (USD Million)
10.6.6 Rest of Latin America
Table 209 Rest of Latin America: FSM Market Size, by Organization Size, 2016-2020 (USD Million)
Table 210 Rest of Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 211 Rest of Latin America: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 212 Rest of Latin America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11 Competitive Landscape
11.1 Introduction
Figure 50 Market Evaluation Framework
11.2 Right to Win
11.3 Market Share of Top Vendors
Table 213 Field Service Management: Degree of Competition
Figure 51 Field Service Management Market: Vendor Share Analysis
11.4 Historical Revenue Analysis of Top Vendors
Figure 52 Historical Revenue Analysis, 2016-2020
11.5 Key Market Developments
11.5.1 New Launches
Table 214 New Launches, 2018-2021
11.5.2 Deals
Table 215 Deals, 2018- 2021
11.5.3 Others
Table 216 Others, 2018- 2021
11.6 Company Evaluation Quadrant
11.6.1 Stars
11.6.2 Emerging Leaders
11.6.3 Pervasive Players
11.6.4 Participants
Figure 53 Field Service Management Market (Global): Company Evaluation Quadrant, 2020
Table 217 Company Solution Footprint
Table 218 Company Vertical Footprint
Table 219 Company Region Footprint
Table 220 Company Footprint
11.7 SME Evaluation Quadrant
11.7.1 Responsive Vendors
11.7.2 Progressive Vendors
11.7.3 Dynamic Vendors
11.7.4 Participants
Table 221 SMEs Company Footprint
Figure 54 Field Service Management Market (SMEs): Company Evaluation Quadrant, 2020
12 Company Profiles
12.1 Major Players
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
12.1.1 Oracle
Table 222 Oracle: Business Overview
Figure 55 Oracle: Company Snapshot
Table 223 Oracle: Products/ Services Offered
Table 224 Oracle: Field Service Management Market: Product Launches
Table 225 Oracle: FSM Market: Deals
12.1.2 Microsoft
Table 226 Microsoft: Business Overview
Figure 56 Microsoft: Company Snapshot
Table 227 Microsoft: Products/ Services Offered
Table 228 Microsoft: Market: Product Launches
Table 229 Microsoft: Field Service Management Market: Deals
12.1.3 Salesforce
Table 230 Salesforce: Business Overview
Figure 57 Salesforce: Company Snapshot
Table 231 Salesforce: Products Offered
Table 232 Salesforce: Market: Product Launches
Table 233 Salesforce: FSM Market: Deals
12.1.4 Ifs
Table 234 Ifs: Business Overview
Table 235 Ifs: Products and Services Offered
Table 236 Ifs: Market: Product Launches
Table 237 Ifs: Field Service Management Market: Deals
12.1.5 Servicemax
Table 238 Servicemax: Business Overview
Table 239 Servicemax: Products Offered
Table 240 Servicemax: Market: Product Launches
Table 241 Servicemax: FSM Market: Deals
12.1.6 SAP SE
Table 242 SAP SE: Business Overview
Figure 58 SAP SE: Company Snapshot
Table 243 SAP SE: Products and Services Offered
Table 244 ]Market: Deals
12.1.7 Infor
Table 245 Infor: Business Overview
Table 246 Infor: Products and Services Offered
Table 247 Infor: Field Service Management Market: Product Launches
12.1.8 Trimble
Table 248 Trimble: Business Overview
Figure 59 Trimble: Company Snapshot
Table 249 Trimble: Products Offered
Table 250 Trimble: ]Market: Product Launches
Table 251 Trimble: FSM Market: Deals
12.1.9 Comarch
Table 252 Comarch: Business Overview
Figure 60 Comarch: Company Snapshot
Table 253 Comarch: Products Offered
Table 254 Comarch: Market: Deals
12.1.10 Servicepower
Table 255 Servicepower: Business Overview
Table 256 Servicepower: Products and Services Offered
Table 257 Servicepower: Market: Product Launches
Table 258 Servicepower: Field Service Management Market: Deals
12.1.11 Overit
12.1.12 Fieldaware
12.1.13 Geoconcept
12.1.14 Zinier
12.1.15 Accruent
12.1.16 Praxedo
12.1.17 Fieldez
12.1.18 Fieldedge
12.1.19 Jobber
12.1.20 Servicetitan
12.1.21 Kickserv
12.1.22 Pega
12.1.23 Mhelpdesks
12.1.24 Skedulo
12.1.25 Housecall Pro
12.1.26 Apptivo
12.1.27 Service Fusion
12.1.28 Gospotcheck
12.1.29 Servicetrade
12.1.30 Commusoft
12.1.31 Servicebridge
12.1.32 Husky Intelligence
12.1.33 Smart Service
12.1.34 Field Pulse
12.1.35 Service Autopilot
12.1.36 Successware
12.1.37 Workiz
12.1.38 Workwave
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13 Adjacent/Related Markets
13.1 Introduction
13.1.1 Related Markets
13.1.2 Limitations
13.2 Workforce Management Market
13.2.1 Workforce Management, by Vertical
13.2.1.1 Introduction
Table 259 Banking, Financial Services, and Insurance: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 260 Telecom: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 261 Government: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 262 Consumer Goods and Retail: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 263 Manufacturing: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 264 Energy and Utilities: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 265 Transportation and Logistics: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 266 Healthcare and Life Sciences: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 267 Information Technology Enabled Services: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
Table 268 Others: Workforce Management Market Size, by Region, 2018-2025 (USD Million)
13.2.2 Workforce Management, by Region
13.2.2.1 Introduction
Table 269 North America: Workforce Management Market Size, by Vertical, 2018-2025 (USD Million)
Table 270 Europe: Workforce Management Market Size, by Vertical, 2018-2025 (USD Million)
Table 271 Asia Pacific: Workforce Management Market Size, by Vertical, 2018-2025 (USD Million)
Table 272 Middle East and Africa: Workforce Management Market Size, by Vertical, 2018-2025 (USD Million)
Table 273 Latin America: Workforce Management Market Size, by Vertical, 2018-2025 (USD Million)
13.3 Work Order Management Systems Market
13.3.1 Work Order Management Systems Market, by Vertical
13.3.1.1 Introduction
Table 274 Banking, Financial Services, and Insurance: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 275 Telecom and IT: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 276 Manufacturing: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 277 Healthcare and Life Sciences: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 278 Consumer Goods and Retail: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 279 Transportation and Logistics: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 280 Construction and Real Estate: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 281 Energy and Utilities: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
Table 282 Others: Work Order Management Systems Market Size, by Region, 2016-2023 (USD Million)
13.3.2 Work Order Management Systems Market, by Region
13.3.2.1 Introduction
Table 283 North America: Work Order Management Systems Market Size, by Industry Vertical, 2016-2023 (USD Million)
Table 284 Europe: Work Order Management Systems Market Size, by Industry Vertical, 2016-2023 (USD Million)
Table 285 Asia Pacific: Work Order Management Systems Market Size, by Industry Vertical, 2016-2023 (USD Million)
Table 286 Middle East and Africa: Work Order Management Systems Market Size, by Industry Vertical, 2016-2023 (USD Million)
Table 287 Latin America: Work Order Management Systems Market Size, by Industry Vertical, 2016-2023 (USD Million)
14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: The Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details
Note: Product cover images may vary from those shown
  • Accruent
  • Apptivo
  • Comarch
  • Commusoft
  • Field Pulse
  • Fieldaware
  • Fieldedge
  • Fieldez
  • Geoconcept
  • GoSpotCheck
  • Housecall Pro
  • Husky Intelligence
  • IFS
  • Infor
  • Jobber
  • Kickserv
  • MHelpdesks
  • Microsoft
  • Oracle
  • OverIT
  • Pega
  • Praxedo
  • SAP SE
  • Salesforce
  • Service Autopilot
  • Service Fusion
  • Servicebridge
  • ServiceMax
  • Servicepower
  • ServiceTitan
  • ServiceTrade
  • Skedulo
  • Smart Service
  • Successware
  • Trimble
  • Workiz
  • WorkWave
  • Zinier
Note: Product cover images may vary from those shown

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