Global VoIP Services Market 2021-2026

The global market for VoIP services should grow from $85.2 billion in 2021 to $102.5 billion by 2026 with a compound annual growth rate (CAGR) of 3.8% for the period of 2021-2026.

The corporate VoIP services market should grow from $68.3 billion in 2021 to $83.0 billion by 2026 with a compound annual growth rate (CAGR) of 4.0% for the period of 2021-2026.

The individual VoIP services market should grow from $16.9 billion in 2021 to $19.5 billion by 2026 with a compound annual growth rate (CAGR) of 3.0% for the period of 2021-2026.

Report Scope

This report provides an overview of the global market for VoIP services and analyzes market trends. Using 2020 as the base year, the report provides estimated market data for the forecast period 2021 through 2026. Revenue forecasts for this period are segmented based on call type, access type, service type, end-use, medium, end-user industry and region.

The report also focuses on the major driving trends and challenges that affect the market and the competitive landscape. It explains the current trends in the VoIP services market, and it concludes with detailed profiles of the major players and strategies adopted by the players to enhance their market presence. All throughout, the report estimates the global market size for VoIP services in 2020 and provides projections of the expected market size through 2026.

The Report Includes

90 data tables and 57 additional tables
An overview of the global market for Voice over Internet Protocol (VoIP) services within the industry ecosystem
Analyses of the global market trends, with data from 2020, estimates for 2021, 2022 and 2024, and projections of compound annual growth rates (CAGRs) through 2026
Estimation of the market size and market forecast for the VoIP services industry, and corresponding market share analysis by call type, access type, service type, medium, region, end-use, and end-user industry
Highlights of the industry value chain analysis, opportunity assessment, technology updates, and impact of COVID-19 on the progress of this market
Understanding of the upcoming market opportunities and areas of focus to forecasting the market into various segments
Emphasis on major driving trends and challenges affecting the VoIP services market and its sub-segments
Identification of the companies that are best positioned to meet this demand because of their proprietary technologies, strategic alliances, or other advantages
Insight into the recent industry strategies, M&A deals of the major players operating within the global market; their key competitive landscape and company share analysis
Descriptive company profiles of the major market players, including Cisco Systems, Verizon Communications Inc., Microsoft Corp., Zoom Video Communications Inc., Ooma Inc. and RingCentral Inc.

Frequently Asked Questions about the Global VoIP Services Market

What is the estimated value of the Global VoIP Services Market?

The Global VoIP Services Market was estimated to be valued at $85.2 Billion in 2021.

What is the growth rate of the Global VoIP Services Market?

The growth rate of the Global VoIP Services Market is 3.8%, with an estimated value of $102.5 Billion by 2026.

What is the forecasted size of the Global VoIP Services Market?

The Global VoIP Services Market is estimated to be worth $102.5 Billion by 2026.

Who are the key companies in the Global VoIP Services Market?

Key companies in the Global VoIP Services Market include 8X8 Inc., ALE International SAS, AT&T Inc., Cisco Systems Inc., Dialpad Inc., Fuze Inc., Inphonex Group, Intrado Corp. and Microsoft Corp..

Report Attribute	Details
No. of Pages	268
Published	October 2021
Forecast Period	2021 - 2026
Estimated Market Value ( USD ) in 2021	$ 85.2 Billion
Forecasted Market Value ( USD ) by 2026	$ 102.5 Billion
Compound Annual Growth Rate	3.8%
Regions Covered	Global
No. of Companies Mentioned	20

Chapter 1 Introduction

Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Intended Audience
Geographic Breakdown
Analyst's Credentials
Custom Research
Related Reports

Chapter 2 Summary and Highlights

Summary
Study Highlights

Chapter 3 Market Overview and Background

Market Overview
What is VoIP?
How Does It Work?
Evolution of VoIP
Main Features of VoIP
Comparison of PSTN vs. VoIP
Advantages and Disadvantages of VoIP
Advantages of Using VoIP Services for Businesses, Consumers and Service Providers
Business Users
Service Providers
VoIP Classification
Need for VoIP Classification
VoIP Classification
How to Choose VoIP Service Providers
Regulatory Challenges
Market Dynamics
Market Drivers
Market Restraints
Market Opportunities
Market Challenges
Trends in VoIP Services
Unified Communications as a Service (UCaaS)
Advanced Video Conferencing Services
Customizable Features
Adoption of BYOD
COVID-19 Impact Analysis
COVID-19 Impact Outlook
Post-COVID-19 Market Analysis

Chapter 4 Market Breakdown by Call Type

Introduction
International VoIP
Domestic VoIP

Chapter 5 Market Breakdown by Access Type

Introduction
Computer to Computer
Advantages
Disadvantages
Computer to Phone
Advantages
Disadvantages
Phone to Phone
Advantages
Disadvantages

Chapter 6 Market Breakdown by Service Type

Introduction
SIP Trunking
Hosted IP PBX
Managed IP PBX

Chapter 7 Market Breakdown by End-User Type

Introduction
Individuals
Corporate
SMEs
Large Enterprises

Chapter 8 Market Breakdown by Medium

Introduction
Fixed
Mobile

Chapter 9 Market Breakdown, by End-User Industry

Introduction
IT & Telecom
BFSI
Government
Healthcare
Retail
Education
Hospitality
Others
Transportation and Logistics
Military and Defense
Construction
Manufacturing
Residential

Chapter 10 Market Breakdown by Region

Introduction
North American Market
North American Market by Country
North American Market by Call Type
North American Market by Access Type
North American Market by Service Type
North American Market by End-User Type
North American Market by Medium
North American Market by End-User Industry
European Market
European Market by Country
European Market by Call Type
European Market by Access Type
European Market by Service Type
European Market by End-Use
European Market by Medium
European Market by End-User Industry
Asia-Pacific (APAC) Market
APAC Market by Country
APAC Market by Call Type
APAC Market by Access Type
APAC Market by Service Type
APAC Market by End-User Type
APAC Market by Medium
APAC Market by End-User Industry
Rest of the World (RoW) Market
Row Market by Subregion
RoW Market by Call Type
RoW Market by Access Type
RoW Market by Service Type
RoW Market by End-User Type
RoW Market by Medium
RoW Market by End-User Industry

Chapter 11 Competitive Landscape

Market Competition
Recent Developments
Expansions and Mergers
Agreements, Contracts, Collaborations and Partnerships
Product/Service Launches and Developments
Players’ Service Plans and Pricing Outlook

Chapter 12 Company Profiles

8X8 Inc.
ALE International SAS
AT&T Inc.
Cisco Systems Inc.
Dialpad Inc.
Fuze Inc.
Inphonex Group
Intrado Corp.
Logmein Inc.
Microsoft Corp.
Mitel Networks Corp.
Nextiva Inc.
Ooma Inc.
Phone Power Llc
Rakuten Viber (Viber Media S.À R.L.)
Ringcentral Inc.
T-Mobile U.S. Inc.
Verizon Communications Inc.
Vonage Holdings Corp.
Zoom Video Communications Inc.

Chapter 13 Appendix: List of Acronyms

List of Tables

Summary Table: Global Market for VoIP Services, by End-User Type, Through 2026
Table 1: Comparison PSTN vs. VoIP
Table 2: VoIP Classification
Table 3: VoIP Regulations, by Region/Country
Table 4: Regulatory Status of Countries with VoIP
Table 5: Regulatory Issues, Current Obligations and Challenges in VoIP
Table 6: Global Market for VoIP Services, by Call Type, Through 2026
Table 7: Global Market for International VoIP, by Region, Through 2026
Table 8: Global Market for International VoIP, by End-User Industry, Through 2026
Table 9: Global Market for Domestic VoIP, by Region, Through 2026
Table 10: Global Market for Domestic VoIP, by End-User Industry, Through 2026
Table 11: Global Market for VoIP Services, by Access Type, Through 2026
Table 12: Global Market for Computer-to-Computer VoIP Calling, by Region, Through 2026
Table 13: Global Market for Computer-to-Phone VoIP Calling, by Region, Through 2026
Table 14: Global Market for Phone-to-Phone VoIP Calling, by Region, Through 2026
Table 15: Difference between SIP Trunking and Hosted IP PBX Service
Table 16: Global Market for VoIP Services, by Service Type, Through 2026
Table 17: Advantages and Disadvantages of SIP Trunking
Table 18: Global Market for SIP Trunking, by Region, Through 2026
Table 19: Advantages and Disadvantages of Hosted IP PBX
Table 20: Global Market for Hosted IP PBX, by Region, Through 2026
Table 21: Advantages and Disadvantages of Managed IP PBX
Table 22: Global Market for Managed IP PBX, by Region, Through 2026
Table 23: Global Market for VoIP Services, by End-User Type, Through 2026
Table 24: Global Market for Individual End Users of VoIP, by Region, Through 2026
Table 25: Global Market for Corporate End Users of VoIP, by Region, Through 2026
Table 26: Global Market for SME End Users of VoIP, by Region, Through 2026
Table 27: Global Market for Large Enterprise End Users of VoIP, by Region, Through 2026
Table 28: Fixed vs. Mobile VoIP
Table 29: Global Market for VoIP Services, by Medium, Through 2026
Table 30: Global Market for Fixed VoIP, by Region, Through 2026
Table 31: Global Market for Fixed VoIP, by End-User Industry, Through 2026
Table 32: Global Market for Mobile VoIP, by Region, Through 2026
Table 33: Global Market for Mobile VoIP, by End-User Industry, Through 2026
Table 34: Global Market for VoIP Services, by End-User Industry, Through 2026
Table 35: Global Market for VoIP Services in IT & Telecom, by Region, Through 2026
Table 36: Global Market for VoIP Services in BFSI, by Region, Through 2026
Table 37: Global Market for VoIP Services in Government, by Region, Through 2026
Table 38: Global Market for VoIP Services in Healthcare, by Region, Through 2026
Table 39: Global Market for VoIP Services in Retail, by Region, Through 2026
Table 40: Global Market for VoIP Services in Education, by Region, Through 2026
Table 41: Global Market for VoIP Services in Hospitality, by Region, Through 2026
Table 42: Global Market for VoIP Services in Other End-User Industries, by Region, Through 2026
Table 43: Internet Users and Network Performance, by Region, 2018 and 2023
Table 44: Global Market for VoIP Services, by Region, Through 2026
Table 45: North American Market for VoIP Services, by Country, Through 2026
Table 46: North American Market for VoIP Services, by Call Type, Through 2026
Table 47: North American Market for VoIP Services, by Access Type, Through 2026
Table 48: North American Market for VoIP Services, by Service Type, Through 2026
Table 49: North American Market for VoIP Services, by End-User Type, Through 2026
Table 50: North American Market for VoIP Services, by Corporate End-User Type, Through 2026
Table 51: North American Market for VoIP Services, by Medium, Through 2026
Table 52: North American Market for VoIP Services, by End-User Industry, Through 2026
Table 53: European Market for VoIP Services, by Country, Through 2026
Table 54: European Market for VoIP Services, by Call Type, Through 2026
Table 55: European Market for VoIP Services, by Access Type, Through 2026
Table 56: European Market for VoIP Services, by Service Type, Through 2026
Table 57: European Market for VoIP Services, by End-User Type, Through 2026
Table 58: European Market for VoIP Services, by Corporate End-User Type, Through 2026
Table 59: European Market for VoIP Services, by Medium, Through 2026
Table 60: European Market for VoIP Services, by End-User Industry, Through 2026
Table 61: APAC Market for VoIP Services, by Country, Through 2026
Table 62: APAC Market for VoIP Services, by Call Type, Through 2026
Table 63: APAC Market for VoIP Services, by Access Type, Through 2026
Table 64: APAC Market for VoIP Services, by Service Type, Through 2026
Table 65: APAC Market for VoIP Services, by End-User Type, Through 2026
Table 66: APAC Market for VoIP Services, by Corporate End-User Type, Through 2026
Table 67: APAC Market for VoIP Services, by Medium, Through 2026
Table 68: APAC Market for VoIP Services, by End-User Industry, Through 2026
Table 69: RoW Market for VoIP Services, by Subregion, Through 2026
Table 70: RoW Market for VoIP Services, by Call Type, Through 2026
Table 71: RoW Market for VoIP Services, by Access Type, Through 2026
Table 72: RoW Market for VoIP Services, by Service Type, Through 2026
Table 73: RoW Market for VoIP Services, by End-User Type, Through 2026
Table 74: RoW Market for VoIP Services, by Corporate End-User Type, Through 2026
Table 75: RoW Market for VoIP Services, by Medium, Through 2026
Table 76: RoW Market for VoIP Services, by End-User Industry, Through 2026
Table 77: Ranking of the Top 15 Players in the Market for VoIP Services, 2020
Table 78: Acquisitions and Expansions, 2020
Table 79: Agreements, Contracts, Collaborations and Partnerships, 2021
Table 80: Product/Service Launches and Developments, 2021
Table 81: Players’ Service Plans and Pricing Outlook
Table 82: 8x8 Inc.: Company Snapshot
Table 83: 8x8 Inc.: Product/Service Information
Table 84: 8x8 Inc.: Company Revenue, 2019-2021
Table 85: 8x8 Inc.: Company Revenue, by Business Segment, 2019-2021
Table 86: 8x8 Inc.: Company Revenue, by Region, 2019-2021
Table 87: ALE International SAS: Company Snapshot
Table 88: ALE International SAS: Product/Service Information
Table 89: AT&T Inc.: Company Snapshot
Table 90: AT&T Inc.: Product/Service Information
Table 91: AT&T Inc.: Company Revenue, 2018-2020
Table 92: AT&T Inc.: Company Revenue, by Business Segment, 2018-2020
Table 93: AT&T Inc.: Company Revenue, by Region, 2018-2020
Table 94: Cisco Systems Inc.: Company Snapshot
Table 95: Cisco Systems Inc.: Product/Service Information
Table 96: Cisco Systems Inc.: Company Revenue, 2018-2020
Table 97: Cisco Systems Inc.: Company Revenue, by Business Segment, 2018-2020
Table 98: Cisco Systems Inc.: Company Revenue, by Region, 2018-2020
Table 99: Dialpad Inc.: Company Snapshot
Table 100: Dialpad Inc.: Product/Service Information
Table 101: Fuze Inc.: Company Snapshot
Table 102: Fuze Inc.: Product/Service Information
Table 103: InPhonex Group: Company Snapshot
Table 104: InPhonex Group: Product/Service Information
Table 105: Intrado Corp.: Company Snapshot
Table 106: Intrado Corp.: Product/Service Information
Table 107: LogMeIn Inc.: Company Snapshot
Table 108: LogMeIn Inc.: Product/Service Information
Table 109: Microsoft Corp.: Company Snapshot
Table 110: Microsoft Corp.: Product/Service Information
Table 111: Microsoft Corp.: Company Revenue, 2019-2021
Table 112: Microsoft Corp.: Company Revenue, by Business Segment, 2019-2021
Table 113: Mitel Networks Corp.: Company Snapshot
Table 114: Mitel Networks Corp.: Product/Service Information
Table 115: Nextiva Inc.: Company Snapshot
Table 116: Nextiva Inc.: Product/Service Information
Table 117: Ooma Inc.: Company Snapshot
Table 118: Ooma Inc.: Product/Service Information
Table 119: Ooma Inc.: Company Revenue 2018-2020
Table 120: Ooma Inc.: Company Revenue, by Business Segment, 2019-2021
Table 121: Phone Power LLC: Company Snapshot
Table 122: Phone Power LLC: Product/Service Information
Table 123: Viber Media S.à r.l.: Company Snapshot
Table 124: Viber Media S.à r.l.: Product/Service Information
Table 125: RingCentral Inc.: Company Snapshot
Table 126: RingCentral Inc.: Product/Service Information
Table 127: RingCentral Inc.: Company Revenue, 2018-2020
Table 128: RingCentral Inc.: Company Revenue, by Business Segment, 2018-2020
Table 129: T-Mobile U.S. Inc.: Company Snapshot
Table 130: T-Mobile U.S. Inc.: Product/Service Information
Table 131: T-Mobile U.S. Inc.: Company Revenue, 2018-2020
Table 132: T-Mobile U.S. Inc.: Company Revenue, by Business Segment, 2018-2020
Table 133: Verizon Communications Inc.: Company Snapshot
Table 134: Verizon Communications Inc.: Product/Service Information
Table 135: Verizon Communications Inc.: Company Revenue, 2018-2020
Table 136: Verizon Communications Inc.: Company Revenue, by Business Segment, 2018-2020
Table 137: Vonage Holdings Corp.: Company Snapshot
Table 138: Vonage Holdings Corp.: Product/Service Information
Table 139: Vonage Holdings Corp.: Company Revenue, 2018-2020
Table 140: Vonage Holdings Corp.: Company Revenue, by Business Segment, 2018-2020
Table 141: Vonage Holdings Corp.: Company Revenue, by Region, 2018-2020
Table 142: Zoom Video Communications Inc.: Company Snapshot
Table 143: Zoom Video Communications Inc.: Product/Service Information
Table 144: Zoom Video Communications Inc.: Company Revenue, 2019-2021
Table 145: Zoom Video Communications Inc.: Company Revenue, by Region, 2019-2021
Table 146: Acronyms Used in This Report

List of Figures

Figure A: Top-Down and Bottom-Up Approaches for Global VoIP Services Market
Summary Figure: Global Market for VoIP Services, 2020-2026
Figure 1: VoIP Process
Figure 2: Advantages and Disadvantages of VoIP
Figure 3: Factors Encouraging Adoption of VoIP
Figure 4: Hourglass Internet Model
Figure 5: Core-Edge Movement
Figure 6: Market Dynamics
Figure 7: Smartphone Users, 2016-2026
Figure 8: Number of DDoS Attacks, 2018-2023
Figure 9: 5G Commercialization, by Region, 2019-2025
Figure 10: 5G Connections and Adoption Rate, by 2025
Figure 11: Cloud Deployment Models, by Deployment Type, Current/Mid-2020 and Planned, by 2025
Figure 12: COVID-19 Impact on VoIP Services Market
Figure 13: Global Market Shares of VoIP Services, by Call Type, 2020
Figure 14: Global Market for International VoIP, 2020-2026
Figure 15: Global Market Shares of International VoIP, by Region, 2020
Figure 16: Global Market Shares of International VoIP, by End-User Industry, 2020
Figure 17: Global Market for Domestic VoIP, 2020-2026
Figure 18: Global Market Shares of Domestic VoIP, by Region, 2020
Figure 19: Global Market Shares of Domestic VoIP, by End-User Industry, 2020
Figure 20: Global Market Shares of VoIP Services, by Access Type, 2020
Figure 21: Computer-to-Computer VoIP Calling
Figure 22: Global Market for Computer-to-Computer VoIP Calling, 2020-2026
Figure 23: Global Market Shares of Computer-to-Computer VoIP Calling, by Region, 2020
Figure 24: Computer-to-Phone VoIP Calling
Figure 25: Global Market for Computer-to-Phone VoIP Calling, 2020-2026
Figure 26: Global Market Shares of Computer-to-Phone VoIP Calling, by Region, 2020
Figure 27: Phone-to-Phone VoIP Calling
Figure 28: Global Market for Phone-to-Phone VoIP Calling, 2020-2026
Figure 29: Global Market Shares of Phone-to-Phone VoIP Calling, by Region, 2020
Figure 30: Global Market Shares of VoIP Services, by Service Type, 2020
Figure 31: SIP Trunking Process
Figure 32: Global Market for SIP Trunking, 2020-2026
Figure 33: Global Market Shares of SIP Trunking, by Region, 2020
Figure 34: Hosted IP PBX Process
Figure 35: Global Market for Hosted IP PBX, 2020-2026
Figure 36: Global Market Shares of Hosted IP PBX, by Region, 2020
Figure 37: Managed IP PBX Process
Figure 38: Global Market for Managed IP PBX, 2020-2026
Figure 39: Global Market Shares of Managed IP PBX, by Region, 2020
Figure 40: Global Market Shares of VoIP Services, by End-User Type, 2020
Figure 41: Global Market for Individual End Users of VoIP, 2020-2026
Figure 42: Global Market Shares of Individual End Users of VoIP, by Region, 2020
Figure 43: Global Market for Corporate End Users of VoIP, 2020-2026
Figure 44: Global Market Shares of Corporate End Users of VoIP, by Region, 2020
Figure 45: Global Market for SME End Users of VoIP, 2020-2026
Figure 46: Global Market Shares of SME End Users of VoIP, by Region, 2020
Figure 47: Global Market for Large Enterprise End Users of VoIP, 2020-2026
Figure 48: Global Market Shares of Large Enterprise End Users of VoIP, by Region, 2020
Figure 49: Global Market Shares of VoIP Services, by Medium, 2020
Figure 50: Global Market for Fixed VoIP, 2020-2026
Figure 51: Global Market Shares of Fixed VoIP, by Region, 2020
Figure 52: Global Market Shares of Fixed VoIP, by End-User Industry, 2020
Figure 53: Global Market for Mobile VoIP, 2020-2026
Figure 54: Global Market Shares of Mobile VoIP, by Region, 2020
Figure 55: Global Market Shares of Mobile VoIP, by End-User Industry, 2020
Figure 56: Global Market Shares of VoIP Services, by End-User Industry, 2020
Figure 57: Global Market for VoIP Services in IT & Telecom, 2020-2026
Figure 58: Global Market Shares of VoIP Services in IT & Telecom, by Region, 2020
Figure 59: Global Market for VoIP Services in BFSI, 2020-2026
Figure 60: Global Market Shares of VoIP Services in BFSI, by Region, 2020
Figure 61: Global Market for VoIP Services in Government, 2020-2026
Figure 62: Global Market Shares of VoIP Services in Government, by Region, 2020
Figure 63: Global Market for VoIP Services in Healthcare, 2020-2026
Figure 64: Global Market Shares of VoIP Services in Healthcare, by Region, 2020
Figure 65: Global Market for VoIP Services in Retail, 2020-2026
Figure 66: Global Market Shares of VoIP Services in Retail, by Region, 2020
Figure 67: Global Market for VoIP Services in Education, 2020-2026
Figure 68: Global Market Shares of VoIP Services in Education, by Region, 2020
Figure 69: Global Market for VoIP Services in Hospitality, 2020-2026
Figure 70: Global Market Shares of VoIP Services in Hospitality, by Region, 2020
Figure 71: Global Market for VoIP Services in Other End-User Industries, 2020-2026
Figure 72: Global Market Shares of VoIP Services in Other End-User Industries, by Region, 2020
Figure 73: Global Market Shares of VoIP Services, by Region, 2020
Figure 74: North American Market for VoIP Services, 2020-2026
Figure 75: North American Market Shares of VoIP Services, by Country, 2020
Figure 76: U.S. Market for VoIP Services, 2020-2026
Figure 77: Canadian Market for VoIP Services, 2020-2026
Figure 78: Mexican Market for VoIP Services, 2020-2026
Figure 79: North American Market Shares of VoIP Services, by Call Type, 2020
Figure 80: North American Market Shares of VoIP Services, by Access Type, 2020
Figure 81: North American Market Shares of VoIP Services, by Service Type, 2020
Figure 82: North American Market Shares of VoIP Services, by End-User Type, 2020
Figure 83: North American Market Shares of VoIP Services, by Corporate End-User Type, 2020
Figure 84: North American Market Shares of VoIP Services, by Medium, 2020
Figure 85: North American Market Shares of VoIP Services, by End-User Industry, 2020
Figure 86: European Market for VoIP Services, 2020-2026
Figure 87: European Market Shares of VoIP Services, by Country, 2020
Figure 88: U.K. Market for VoIP Services, 2020-2026
Figure 89: German Market for VoIP Services, 2020-2026
Figure 90: French Market for VoIP Services, 2020-2026
Figure 91: Italian Market for VoIP Services, 2020-2026
Figure 92: Rest of European Market for VoIP Services, 2020-2026
Figure 93: European Market Shares of VoIP Services, by Call Type, 2020
Figure 94: European Market Shares of VoIP Services, by Access Type, 2020
Figure 95: European Market Shares of VoIP Services, by Service Type, 2020
Figure 96: European Market Shares of VoIP Services, by End-User Type, 2020
Figure 97: European Market Shares of VoIP Services, by Corporate End-User Type, 2020
Figure 98: European Market Shares of VoIP Services, by Medium, 2020
Figure 99: European Market Shares of VoIP Services, by End-User Industry, 2020
Figure 100: APAC Market for VoIP Services, 2020-2026
Figure 101: APAC Market Shares of VoIP Services, by Country, 2020
Figure 102: Chinese Market for VoIP Services, 2020-2026
Figure 103: Japanese Market for VoIP Services, 2020-2026
Figure 104: South Korean Market for VoIP Services, 2020-2026
Figure 105: Indian Market for VoIP Services, 2020-2026
Figure 106: Rest of APAC Market for VoIP Services, 2020-2026
Figure 107: APAC Market Shares of VoIP Services, by Call Type, 2020
Figure 108: APAC Market Shares of VoIP Services, by Access Type, 2020
Figure 109: APAC Market Shares of VoIP Services, by Service Type, 2020
Figure 110: APAC Market Shares of VoIP Services, by End-User Type, 2020
Figure 111: APAC Market Shares of VoIP Services, by Corporate End-User Type, 2020
Figure 112: APAC Market Shares of VoIP Services, by Medium, 2020
Figure 113: APAC Market Shares of VoIP Services, by End-User Industry, 2020
Figure 114: RoW Market for VoIP Services, 2020-2026
Figure 115: RoW Market Shares of VoIP Services, by Subregion, 2020
Figure 116: South American Market for VoIP Services, 2020-2026
Figure 117: Middle Eastern Market for VoIP Services, 2020-2026
Figure 118: African Market for VoIP Services, 2020-2026
Figure 119: RoW Market Shares of VoIP Services, by Call Type, 2020
Figure 120: RoW Market Shares of VoIP Services, by Access Type, 2020
Figure 121: RoW Market Shares of VoIP Services, by Service Type, 2020
Figure 122: RoW Market Shares of VoIP Services, by End-User Type, 2020
Figure 123: RoW Market Shares of VoIP Services, by Corporate End-User Type, 2020
Figure 124: RoW Market Shares of VoIP Services, by Medium, 2020
Figure 125: RoW Market Shares of VoIP Services, by End-User Industry, 2020
Figure 126: Market Shares of Top 5 Players, 2020
Figure 127: 8x8 Inc.: Company Revenue, 2019-2021
Figure 128: 8x8 Inc.: Company Revenue Share, by Business Segment, 2021
Figure 129: 8x8 Inc.: Company Revenue Share, by Region, 2021
Figure 130: AT&T Inc.: Company Revenue, 2018-2020
Figure 131: AT&T Inc.: Company Revenue Share, by Business Segment, 2020
Figure 132: AT&T Inc.: Company Revenue Share, by Region, 2020
Figure 133: Cisco Systems Inc.: Company Revenue, 2018-2020
Figure 134: Cisco Systems Inc.: Company Revenue Share, by Business Segment, 2020
Figure 135: Cisco Systems Inc.: Company Revenue Share, by Region, 2020
Figure 136: Microsoft Corp.: Company Revenue, 2019-2021
Figure 137: Microsoft Corp.: Company Revenue Share, by Business Segment, 2021
Figure 138: Ooma Inc.: Company Revenue 2019-2021
Figure 139: Ooma Inc.: Company Revenue Share, by Business Segment, 202
Figure 140: RingCentral Inc.: Company Revenue, 2018-2020
Figure 141: RingCentral Inc.: Company Revenue Share, by Business Segment, 2020
Figure 142: RingCentral Inc.: Company Revenue Share, by Region, 2020
Figure 143: T-Mobile U.S. Inc.: Company Revenue, 2018-2020
Figure 144: T-Mobile U.S. Inc.: Company Revenue Share, by Business Segment, 2020
Figure 145: Verizon Communications Inc.: Company Revenue, 2018-2020
Figure 146: Verizon Communications Inc.: Company Revenue Share, by Business Segment, 2020
Figure 147: Vonage Holdings Corp.: Company Revenue, 2019-2021
Figure 148: Vonage Holdings Corp.: Company Revenue Share, by Business Segment, 2020
Figure 149: Vonage Holdings Corp.: Company Revenue Share, by Region, 2020
Figure 150: Zoom Video Communications Inc.: Company Revenue, 2019-2021
Figure 151: Zoom Video Communications Inc.: Company Revenue Share, by Region, 2021"

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Executive Summary

Voice over Internet Protocol (VoIP) is the digital form of voice communications done using internet networks, and it has replaced analog phone systems. Generally, VoIP uses internet protocols (IPs) to connect Private Branch Exchanges (PBXs), and it is capable of interchanging rich voice, video, and data exchange services. VoIP uses packet-switched networks to make communication and is seen as the replacement of old Public Switched Telephone Network (PSTN) telephony. VoIP is no longer limited only to voice services and now various multimedia protocols provide video services too.

Despite the havoc and devastation, it caused in other sectors of the global economy, the COVID-19 pandemic has boosted the market for VoIP services, especially in industries such as IT and telecom, BFSI and retail. As a result of pandemic-related lockdowns and restrictions, most companies enabled their employees to work from home, and education institutes also started offering online classes to curb the spread of the virus. In addition, most of the countries are presently testing the 5G, which will further enhance the connectivity across the industries. Moreover, as the pandemic subsides, a number of companies in the VoIP industry are expected to move their services over to the cloud, and this shift is expected to drive the rapid adoption of cloud-based VoIP services. It is expected that the adoption of VoIP services will continue even after the pandemic ends. As VoIP had served as a cost-efficient alternative to traditional phone systems, it has played an important role in streamlining business calls and internal communications between co-workers during the pandemic. Thus, it is expected that businesses will continue to use VoIP services in the future.