1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Brazil
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators
4 BPO Services in China
4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
4.6. Macroeconomic Indicators
5 BPO Services in India
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators
6 BPO Services in Russia
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
6.6. Macroeconomic Indicators
7 Company Profiles
7.1. Infosys Limited
7.2. Genpact Ltd
7.3. ISS AS
7.4. HCL Technologies Limited
7.5. Capgemini SE
7.6. Accenture plc
7.7. BDO Unicon AO
7.8. TMF Group B.V.
8 Appendix
8.1. Methodology
8.2. About the Publisher
List of Tables
Table 1: BRIC bpo services industry, revenue($m), 2016-25
Table 2: BRIC bpo services industry, revenue($m), 2016-20
Table 3: BRIC bpo services industry, revenue($m), 2020-25
Table 4: Brazil bpo services market value: $ million, 2016-20
Table 5: Brazil bpo services market category segmentation: $ million, 2020
Table 6: Brazil bpo services market geography segmentation: $ million, 2020
Table 7: Brazil bpo services market value forecast: $ million, 2020-25
Table 8: Brazil size of population (million), 2016-20
Table 9: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 10: Brazil gdp (current prices, $ billion), 2016-20
Table 11: Brazil inflation, 2016-20
Table 12: Brazil consumer price index (absolute), 2016-20
Table 13: Brazil exchange rate, 2016-20
Table 14: China bpo services market value: $ billion, 2016-20
Table 15: China bpo services market category segmentation: $ billion, 2020
Table 16: China bpo services market geography segmentation: $ billion, 2020
Table 17: China bpo services market value forecast: $ billion, 2020-25
Table 18: China size of population (million), 2016-20
Table 19: China gdp (constant 2005 prices, $ billion), 2016-20
Table 20: China gdp (current prices, $ billion), 2016-20
Table 21: China inflation, 2016-20
Table 22: China consumer price index (absolute), 2016-20
Table 23: China exchange rate, 2016-20
Table 24: India bpo services market value: $ million, 2016-20
Table 25: India bpo services market category segmentation: $ million, 2020
Table 26: India bpo services market geography segmentation: $ million, 2020
Table 27: India bpo services market value forecast: $ million, 2020-25
Table 28: India size of population (million), 2016-20
Table 29: India gdp (constant 2005 prices, $ billion), 2016-20
Table 30: India gdp (current prices, $ billion), 2016-20
Table 31: India inflation, 2016-20
Table 32: India consumer price index (absolute), 2016-20
Table 33: India exchange rate, 2016-20
Table 34: Russia bpo services market value: $ million, 2016-20
Table 35: Russia bpo services market category segmentation: $ million, 2020
Table 36: Russia bpo services market geography segmentation: $ million, 2020
Table 37: Russia bpo services market value forecast: $ million, 2020-25
Table 38: Russia size of population (million), 2016-20
Table 39: Russia gdp (constant 2005 prices, $ billion), 2016-20
Table 40: Russia gdp (current prices, $ billion), 2016-20
Table 41: Russia inflation, 2016-20
Table 42: Russia consumer price index (absolute), 2016-20
Table 43: Russia exchange rate, 2016-20
Table 44: Infosys Limited: key facts
Table 45: Infosys Limited: Annual Financial Ratios
Table 46: Infosys Limited: Key Employees
Table 47: Infosys Limited: Key Employees Continued
Table 48: Genpact Ltd: key facts
Table 49: Genpact Ltd: Annual Financial Ratios
Table 50: Genpact Ltd: Key Employees
Table 51: Genpact Ltd: Key Employees Continued
Table 52: ISS AS: key facts
Table 53: ISS AS: Annual Financial Ratios
Table 54: ISS AS: Key Employees
Table 55: HCL Technologies Limited: key facts
Table 56: HCL Technologies Limited: Annual Financial Ratios
Table 57: HCL Technologies Limited: Key Employees
Table 58: HCL Technologies Limited: Key Employees Continued
Table 59: Capgemini SE: key facts
Table 60: Capgemini SE: Annual Financial Ratios
Table 61: Capgemini SE: Key Employees
Table 62: Capgemini SE: Key Employees Continued
Table 63: Accenture plc: key facts
Table 64: Accenture plc: Annual Financial Ratios
Table 65: Accenture plc: Key Employees
Table 66: Accenture plc: Key Employees Continued
Table 67: Accenture plc: Key Employees Continued
Table 68: BDO Unicon AO: key facts
Table 69: BDO Unicon AO: Key Employees
Table 70: TMF Group B.V.: key facts
List of Figures
Figure 1: BRIC bpo services industry, revenue($m), 2016-25
Figure 2: BRIC bpo services industry, revenue($m), 2016-20
Figure 3: BRIC bpo services industry, revenue($m), 2020-25
Figure 4: Brazil bpo services market value: $ million, 2016-20
Figure 5: Brazil bpo services market category segmentation: % share, by value, 2020
Figure 6: Brazil bpo services market geography segmentation: % share, by value, 2020
Figure 7: Brazil bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in Brazil, 2020
Figure 9: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 10: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in Brazil, 2020
Figure 14: China bpo services market value: $ billion, 2016-20
Figure 15: China bpo services market category segmentation: % share, by value, 2020
Figure 16: China bpo services market geography segmentation: % share, by value, 2020
Figure 17: China bpo services market value forecast: $ billion, 2020-25
Figure 18: Forces driving competition in the bpo services market in China, 2020
Figure 19: Drivers of buyer power in the bpo services market in China, 2020
Figure 20: Drivers of supplier power in the bpo services market in China, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in China, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in China, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in China, 2020
Figure 24: India bpo services market value: $ million, 2016-20
Figure 25: India bpo services market category segmentation: % share, by value, 2020
Figure 26: India bpo services market geography segmentation: % share, by value, 2020
Figure 27: India bpo services market value forecast: $ million, 2020-25
Figure 28: Forces driving competition in the bpo services market in India, 2020
Figure 29: Drivers of buyer power in the bpo services market in India, 2020
Figure 30: Drivers of supplier power in the bpo services market in India, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in India, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in India, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in India, 2020
Figure 34: Russia bpo services market value: $ million, 2016-20
Figure 35: Russia bpo services market category segmentation: % share, by value, 2020
Figure 36: Russia bpo services market geography segmentation: % share, by value, 2020
Figure 37: Russia bpo services market value forecast: $ million, 2020-25
Figure 38: Forces driving competition in the bpo services market in Russia, 2020
Figure 39: Drivers of buyer power in the bpo services market in Russia, 2020
Figure 40: Drivers of supplier power in the bpo services market in Russia, 2020
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2020
Figure 42: Factors influencing the threat of substitutes in the bpo services market in Russia, 2020
Figure 43: Drivers of degree of rivalry in the bpo services market in Russia, 2020
