1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators
4 BPO Services in Mexico
4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
4.6. Macroeconomic Indicators
5 BPO Services in The United States
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators
6 Company Profiles
6.1. CGI Group Inc.
6.2. SYNNEX Corporation
6.3. Capgemini SE
6.4. Genpact Ltd
6.5. Accenture plc
6.6. Infosys Limited
6.7. Cognizant Technology Solutions Corp
7 Appendix
7.1. Methodology
7.2. About the Publisher
List of Tables
Table 1: NAFTA countries bpo services industry, revenue ($m), 2016-25
Table 2: NAFTA countries bpo services industry, revenue ($m), 2016-20
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2020-25
Table 4: Canada bpo services market value: $ million, 2016-20
Table 5: Canada bpo services market category segmentation: $ million, 2020
Table 6: Canada bpo services market geography segmentation: $ million, 2020
Table 7: Canada bpo services market value forecast: $ million, 2020-25
Table 8: Canada size of population (million), 2016-20
Table 9: Canada gdp (constant 2005 prices, $ billion), 2016-20
Table 10: Canada gdp (current prices, $ billion), 2016-20
Table 11: Canada inflation, 2016-20
Table 12: Canada consumer price index (absolute), 2016-20
Table 13: Canada exchange rate, 2016-20
Table 14: Mexico bpo services market value: $ million, 2016-20
Table 15: Mexico bpo services market category segmentation: $ million, 2020
Table 16: Mexico bpo services market geography segmentation: $ million, 2020
Table 17: Mexico bpo services market value forecast: $ million, 2020-25
Table 18: Mexico size of population (million), 2016-20
Table 19: Mexico gdp (constant 2005 prices, $ billion), 2016-20
Table 20: Mexico gdp (current prices, $ billion), 2016-20
Table 21: Mexico inflation, 2016-20
Table 22: Mexico consumer price index (absolute), 2016-20
Table 23: Mexico exchange rate, 2016-20
Table 24: United States bpo services market value: $ billion, 2016-20
Table 25: United States bpo services market category segmentation: $ billion, 2020
Table 26: United States bpo services market geography segmentation: $ billion, 2020
Table 27: United States bpo services market value forecast: $ billion, 2020-25
Table 28: United States size of population (million), 2016-20
Table 29: United States gdp (constant 2005 prices, $ billion), 2016-20
Table 30: United States gdp (current prices, $ billion), 2016-20
Table 31: United States inflation, 2016-20
Table 32: United States consumer price index (absolute), 2016-20
Table 33: United States exchange rate, 2016-20
Table 34: CGI Group Inc.: key facts
Table 35: CGI Group Inc.: Annual Financial Ratios
Table 36: CGI Group Inc.: Key Employees
Table 37: CGI Group Inc.: Key Employees Continued
Table 38: CGI Group Inc.: Key Employees Continued
Table 39: SYNNEX Corporation: key facts
Table 40: SYNNEX Corporation: Annual Financial Ratios
Table 41: SYNNEX Corporation: Key Employees
Table 42: SYNNEX Corporation: Key Employees Continued
Table 43: Capgemini SE: key facts
Table 44: Capgemini SE: Annual Financial Ratios
Table 45: Capgemini SE: Key Employees
Table 46: Capgemini SE: Key Employees Continued
Table 47: Genpact Ltd: key facts
Table 48: Genpact Ltd: Annual Financial Ratios
Table 49: Genpact Ltd: Key Employees
Table 50: Genpact Ltd: Key Employees Continued
Table 51: Accenture plc: key facts
Table 52: Accenture plc: Annual Financial Ratios
Table 53: Accenture plc: Key Employees
Table 54: Accenture plc: Key Employees Continued
Table 55: Accenture plc: Key Employees Continued
Table 56: Infosys Limited: key facts
Table 57: Infosys Limited: Annual Financial Ratios
Table 58: Infosys Limited: Key Employees
Table 59: Infosys Limited: Key Employees Continued
Table 60: Cognizant Technology Solutions Corp: key facts
Table 61: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 62: Cognizant Technology Solutions Corp: Key Employees
Table 63: Cognizant Technology Solutions Corp: Key Employees Continued
List of Figures
Figure 1: NAFTA countries bpo services industry, revenue ($m), 2016-25
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2016-20
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2020-25
Figure 4: Canada bpo services market value: $ million, 2016-20
Figure 5: Canada bpo services market category segmentation: % share, by value, 2020
Figure 6: Canada bpo services market geography segmentation: % share, by value, 2020
Figure 7: Canada bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in Canada, 2020
Figure 9: Drivers of buyer power in the bpo services market in Canada, 2020
Figure 10: Drivers of supplier power in the bpo services market in Canada, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in Canada, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in Canada, 2020
Figure 14: Mexico bpo services market value: $ million, 2016-20
Figure 15: Mexico bpo services market category segmentation: % share, by value, 2020
Figure 16: Mexico bpo services market geography segmentation: % share, by value, 2020
Figure 17: Mexico bpo services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the bpo services market in Mexico, 2020
Figure 19: Drivers of buyer power in the bpo services market in Mexico, 2020
Figure 20: Drivers of supplier power in the bpo services market in Mexico, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in Mexico, 2020
Figure 24: United States bpo services market value: $ billion, 2016-20
Figure 25: United States bpo services market category segmentation: % share, by value, 2020
Figure 26: United States bpo services market geography segmentation: % share, by value, 2020
Figure 27: United States bpo services market value forecast: $ billion, 2020-25
Figure 28: Forces driving competition in the bpo services market in the United States, 2020
Figure 29: Drivers of buyer power in the bpo services market in the United States, 2020
Figure 30: Drivers of supplier power in the bpo services market in the United States, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in the United States, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in the United States, 2020
