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Global and Taiwanese IT Software Service Industry, 2021 and Beyond

  • Report
  • 15 Pages
  • December 2021
  • Region: Global, Taiwan
  • Market Intelligence & Consulting Institute (MIC)
  • ID: 5514147

Compared to 2019, several detrimental factors like the COVID-19 outbreak and the China-U.S. trade war led to a severe global economic recession in 2020. Ongoing pandemic and trade tensions have continued affecting the global IT software service market in 2021 as some enterprises have reduced and/or postponed their IT investment. However, some enterprises in the industry have been benefited from the increasing demand for remote offices, cloud services, and information security during the pandemic. Rising market demand for applications such as digital transformation, 5G, and artificial intelligence (AI) is estimated to continue driving the growth in shipment value of the industry in the next few years.

This report provides an overview of the global and Taiwanese IT software service market development and examines four major sectors of the IT software service industry: system integration, information outsourcing, cloud service, and information security; looks into three highlighted topics in AI, information security, and customer relationship management (CRM) software and examines future development of the IT software service industry.

Table of Contents

1. Global IT Software Service Market Development Overview
1.1 System Integration
1.2 Information Outsourcing
1.3 Cloud Service
1.4 Information Security

2. Taiwanese IT Software Service Market Development Overview
2.1 System Integration
2.2 Information Outsourcing
2.3 Cloud Service
2.4 Information Security

3. Highlighted Topics
3.1 Artificial Intelligence
3.2 Information Security
3.3 Customer Relationship Management (CRM) Software

4. Future OutlookList of Companies
List of Figures
Figure 1: Shipment Value of the Taiwanese System Integration Industry, 2016 - 2024
Figure 2: Shipment Value of the Taiwanese IT Software Service Industry, 2016 - 2024



Companies Mentioned

A selection of companies mentioned in this report includes:

  • Acer Cyber Security
  • Amazon
  • ArcRan Information Technology
  • Asia Pacific Telecom
  • Business Continuity Computing System
  • Cellopoint
  • Changing Information Technology
  • Chelpis
  • CHT Security
  • Chunghwa Telecom
  • Cisco
  • Cobrasonic
  • Cycarrier Technology
  • Datiphy
  • Devcore
  • Digicentre
  • D-Link
  • Doppler Cyber Threat Solutions
  • DragonSoft Security
  • Eco-luxury Technology
  • Egis
  • E-Soft
  • Far EasTone Telecom
  • Deloitte
  • Fast Communication System
  • Flowring
  • FocalTech
  • ForceShield
  • Genie
  • HP
  • Hyweb
  • IBM
  • Information Security Service Digital United
  • International Integrated Systems
  • iSecurity
  • Jhih Hong
  • Jrsys
  • Jslead
  • KlickKlack Information Security
  • KPMG
  • Lydsec Digital
  • Microsoft
  • MiTAC 
  • NetBridge Technology 
  • Onward Security
  • Openfind
  • PacketX
  • Palo Alto Network
  • Pershing Data
  • QNO
  • SecuX Technology
  • Shang Chen
  • Sharetech Information
  • Softnext Technologies
  • Splunk
  • Symantec
  • Sysage Technology
  • Syscom Computer
  • Systex
  • Taiwan Mobile
  • Taiwan Star Telecom
  • Taiwan-ca Inc.
  • Tatung System
  • TEC
  • Thales
  • Trade-van Information
  • Trend Micro
  • TXOne
  • Unicomp Information
  • UPAS
  • VMware
  • WingWill
  • WiSecure
  • XCome
  • Zero One Technology
  • Zuso Generation
  • Zyxel 


Primary research with a holistic, cross-domain approach

The exhaustive primary research methods are central to the value that the analyst delivers. A combination of questionnaires and on-site visits to the major manufacturers provides a first view of the latest data and trends. Information is subsequently validated by interviews with the manufacturers' suppliers and customers, covering a holistic industry value chain. This process is backed up by a cross-domain team-based approach, creating an interlaced network across numerous interrelated components and system-level devices to ensure statistical integrity and provide in-depth insight.

Complementing primary research is a running database and secondary research of industry and market information. Dedicated research into the macro-environmental trends shaping the ICT industry also allows the analyst to forecast future development trends and generate foresight perspectives. With more than 20 years of experience and endeavors in research, the methods and methodologies include:


  • Component supplier interviews
  • System supplier interviews
  • User interviews
  • Channel interviews
  • IPO interviews
  • Focus groups
  • Consumer surveys
  • Production databases
  • Financial data
  • Custom databases


  • Technology forecasting and assessment
  • Product assessment and selection
  • Product life cycles
  • Added value analysis
  • Market trends
  • Scenario analysis
  • Competitor analysis