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Asia-Pacific Business Process Management Services 2021: Frost Radar Report

  • ID: 5526540
  • Report
  • December 2021
  • Region: Asia Pacific
  • 46 Pages
  • Frost & Sullivan
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

FEATURED COMPANIES

  • Accenture
  • Cognizant
  • Conduent
  • Firstsource
  • Genpact
  • Hexaware

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. However, BPM services now encompass both back-office and front-office activities across customer experience (CX), human resources (HR), financial and accounting (F&A), and procurement and supply chain management, among other functional areas.

The BPM services market has evolved beyond resource expansion and cost arbitrage solutions to drive business outcomes and value creation for a company and all of its stakeholders, including customers. While cost inevitably remains important, organizations want to realize enhanced business outcomes in addition to optimizing the efficiency of their business processes. These clients are becoming less price-conscious and reprioritizing to identify and achieve measurable outcomes such as improving customer centricity, acquiring and retaining new customers, identifying new opportunities for business expansion and growth, boosting profitability, ensuring business continuity, streamlining operations, optimizing workforce productivity, and meeting compliance and regulatory requirements.

In a digitally connected environment, organizations are struggling to streamline their siloed business operations, functions, infrastructure systems, and people. As organizations strive to manage their legacy business operations in-house, they are looking to redesign and transform their business processes through partnerships with specialized BPM service providers. Organizations that previously preferred to retain the bulk of their core operations in-house are starting to see the advantages of outsourcing. In response, BPM services are steadily gaining traction as organizations expand the scope of the operations that they outsource as a crucial part of their digital transformation journey.

This report reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the methodology. The document presents competitive profiles on each of the companies based on their strengths, opportunities, and a small discussion on their positioning. The publisher analyzes hundreds of companies in the industry and benchmarks them across 10 criteria, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture
  • Cognizant
  • Conduent
  • Firstsource
  • Genpact
  • Hexaware

1. Strategic Imperative and Growth Environment
  • Strategic Imperative
  • Growth Environment


2. Frost Radar™
  • Frost Radar™: Asia-Pacific Business Process Management Services Market
  • Frost Radar™: Competitive Environment


3. Companies to Action
  • Accenture
  • ADP
  • Cognizant
  • Concentrix
  • Conduent
  • ExlService Holdings
  • Firstsource
  • FIS
  • Genpact
  • HCL Technologies
  • Hexaware
  • Hinduja Global Solutions (HGS)
  • Infosys BPM
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • Teleperformance
  • transcosmos
  • TTEC
  • Wipro


4. Strategic Insights
  • Strategic Insights


5. Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders
  • Significance of Being on the Frost Radar™
  • Frost Radar™ Empowers the CEO’s Growth Team
  • Frost Radar™ Empowers Investors
  • Frost Radar™ Empowers Customers
  • Frost Radar™ Empowers the Board of Directors


6. Frost Radar™ Analytics
  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Legal Disclaimer
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Accenture
  • ADP
  • Cognizant
  • Concentrix
  • Conduent
  • ExlService Holdings
  • Firstsource
  • FIS
  • Genpact
  • HCL Technologies
  • Hexaware
  • Hinduja Global Solutions (HGS)
  • Infosys BPM
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • Teleperformance
  • transcosmos
  • TTEC
  • Wipro
Note: Product cover images may vary from those shown