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Collaboration Tools - Thematic Research

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  • 44 Pages
  • December 2021
  • Region: Global
  • GlobalData
  • ID: 5526808
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The collaboration tools market contains many companies, from hyperscalers and telecom operators to small, cloud-based providers. Enhancing user experience to meet the expectations of an increasingly tech-savvy customer base is vital for differentiation. Companies investing in artificial intelligence (AI), augmented reality (AR), and virtual reality (VR) capabilities will be the most successful. Such technologies will be critical in the emerging hybrid workplace to ensure employees can access essential enterprise applications and corporate data regardless of location.

According to the publisher forecasts, the communications and collaboration (C&C) market will grow to $309 billion by 2025. Software will be the fastest-growing segment. The communication platforms segment, which was worth $16.3 billion in 2020, will grow at a CAGR of 15% between 2020 and 2025. The growing number of employees working from remote locations and the need to establish strong links between them and office-based staff is driving enterprise adoption of C&C tools.

Meta (formerly Facebook) and Microsoft have already revealed their versions of the enterprise metaverse, a virtual world where users share experiences and interact in real-time within simulated scenarios. The competition will only increase as augmented versions of collaboration tools become increasingly commonplace. There is a strong belief that the metaverse will be the next-generation interface enabling users to access multiple services. However, it remains to be seen whether office workers, many of whom are already struggling with ‘Zoom fatigue’ following the COVID-19 pandemic, will find it appealing to interact with digital avatars in the corporate metaverse.


  • This report provides an overview of the collaboration tools theme.
  • It identifies the key trends impacting growth of the theme over the next 12 to 24 months, split into three categories: technology trends, macroeconomic trends, and regulatory trends.
  • It includes comprehensive industry analysis, including forecasts for the communications and collaboration market to 2025.
  • It contains details of M&A deals driven by the collaboration tools theme, and a timeline highlighting milestones in the development of collaboration tools.
  • The detailed value chain comprises three main segments: hardware, software, and services.

Reasons to Buy

  • The future of work will shape both factories and offices, encouraging greater collaboration between humans and technology and empowering workers with new digital skills.
  • Communications and collaboration tools, ranging from messaging platforms like Teams to video conferencing tools like Zoom, will play a vital role in the future of work.
  • This report provides an invaluable guide to this important theme, including details of the leading players and up-to-date market forecasts.

Table of Contents

  • Executive summary
  • Players
  • Technology briefing
  • Trends
  • Industry analysis
  • Value chain
  • Companies
  • Sector scorecards
  • Glossary
  • Further reading
  • Thematic methodology

Companies Mentioned

A selection of companies mentioned in this report includes:

  • 8X8
  • Alcatel Lucent Enterprise
  • Alibaba
  • Alphabet
  • Amazon
  • Asana
  • AT&T
  • Atlassian (Trello)
  • Avaya
  • AVer
  • BT
  • China Mobile
  • China Telekom
  • Cisco
  • CloudTutorial
  • Comaround
  • Confluence
  • Dell
  • Deutsche Telekom
  • Dolby
  • Dropbox
  • DTEN
  • GoToMeeting
  • Guru
  • Hightail
  • IBM
  • LG Electronics
  • Lifesize
  • Logitech
  • Meta
  • Microsoft
  • Mitel
  • Monday.com
  • Oracle
  • Orange
  • Orchestly
  • Philips
  • Pipefy
  • Poly
  • Quip
  • Reliance (JioMeet)
  • Reliance Jio
  • RingCentral
  • Salesforce
  • Samsung Eectronics
  • SAP
  • SK Telekom
  • Spatial
  • Swisscom
  • TecInteractive
  • Telefónica
  • Telstra
  • Tencent
  • T-Mobile
  • Twilio
  • Verizon
  • Vodafone
  • Wrike
  • Zendesk
  • Zoom