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The global customer information system market is forecasted to grow by USD 427.8 million during 2025-2030, accelerating at a CAGR of 7.4% during the forecast period. The report on the global customer information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by accelerated adoption of cloud-native architectures and saas models, regulatory mandates for grid modernization, increasing adoption of smart meters and ami.
The study identifies the strategic integration of agentic ai for autonomous customer engagement as one of the prime reasons driving the global customer information system market growth during the next few years. Also, acceleration of cloud-native modernization and composable architectures and unification of cis with grid edge intelligence and data orchestration will lead to sizable demand in the market.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
The global customer information system market is segmented as below:
By Deployment
- Cloud
- On-premises
By Component
- Software
- Services
By Application
- Water and wastewater management
- Electricity and power management
- Utility gas management
By Region
- North America
- APAC
- Europe
- South America
- Middle East and Africa
- Rest of World (RoW)
The report covers the following areas:
- Global customer information system market sizing
- Global customer information system market forecast
- Global customer information system market industry analysis
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Analysis
3 Market Landscape
4 Market Sizing
5 Historic Market Size
6 Qualitative Analysis
7 Five Forces Analysis
8 Market Segmentation by Deployment
9 Market Segmentation by Component
10 Market Segmentation by Application
11 Customer Landscape
12 Geographic Landscape
13 Drivers, Challenges, and Opportunity
14 Competitive Landscape
15 Competitive Analysis
16 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global global customer information system market: Cogsdale Corp., Constellation Software Inc., CSG Systems International Inc., Fluentgrid Ltd., Gentrack Group Ltd., Hansen Technologies Ltd., HCL Technologies Ltd., IBM Corp., Indra Sistemas SA, Itineris NV, Kraken Technologies Ltd., Microsoft Corp., Milsoft Utility Solutions, Oracle Corp., Salesforce Inc., SAP SE, Wipro Ltd..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is strategic integration of agentic ai for autonomous customer engagement."
According to the report, one of the major drivers for this market is the accelerated adoption of cloud-native architectures and saas models.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Cogsdale Corp.
- Constellation Software Inc.
- CSG Systems International Inc.
- Fluentgrid Ltd.
- Gentrack Group Ltd.
- Hansen Technologies Ltd.
- HCL Technologies Ltd.
- IBM Corp.
- Indra Sistemas SA
- Itineris NV
- Kraken Technologies Ltd.
- Microsoft Corp.
- Milsoft Utility Solutions
- Oracle Corp.
- Salesforce Inc.
- SAP SE
- Wipro Ltd.
