Global Customer Information System Market 2022-2026

This report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The publishers market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth. The publisher has been monitoring the customer information system market and it is poised to grow by $ 378.37 mn during 2022-2026, progressing at a CAGR of 7.38% during the forecast period. This report on the customer information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing demand for cloud-based CIS offerings, increasing focus on consumer satisfaction, and smart city initiatives. In addition, the growing demand for cloud-based CIS offerings is anticipated to boost the growth of the market as well.

The customer information system market analysis includes deployment segment and geographic landscape.

The publisher's customer information system market is segmented as below:

By Deployment

cloud
on-premises

By Geographical Landscape

North America
APAC
Europe
South America
The Middle East and Africa

This study identifies the integration of analytics with CIS as one of the prime reasons driving the customer information system market growth during the next few years. Also, the growing number of partnerships and omnichannel support in CIS will lead to sizable demand in the market.

This report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. This report on customer information system market covers the following areas:

Customer information system market sizing
Customer information system market forecast
Customer information system market industry analysis

The publisher's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer information system market vendors that include Agility CIS Ltd., Efluid SAS, Gentrack Group Ltd., Hansen Technologies Ltd., Harris Computer, International Business Machines Corp., Itineris NV, Open International USA, Oracle Corp., Salient CRGT Inc., SAP SE, and Wipro Ltd. Also, the customer information system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment
Exhibit 06: Executive Summary - Chart on Incremental Growth
Exhibit 07: Executive Summary - Data Table on Incremental Growth
Exhibit 08: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 09: Parent market
Exhibit 10: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 11: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 12: Market segments
3.3 Market size 2021
3.4 Market outlook: Forecast for 2021-2026
Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

4.1 Five forces summary
Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
4.2 Bargaining power of buyers
Exhibit 18: Bargaining power of buyers - Impact of key factors in 2021 and 2026
4.3 Bargaining power of suppliers
Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
4.4 Threat of new entrants
Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
4.5 Threat of substitutes
Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
4.6 Threat of rivalry
Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
4.7 Market condition
Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Deployment

5.1 Market segments
Exhibit 24: Chart on Deployment - Market share 2021-2026 (%)
Exhibit 25: Data Table on Deployment - Market share 2021-2026 (%)
5.2 Comparison by Deployment
Exhibit 26: Chart on Comparison by Deployment
Exhibit 27: Data Table on Comparison by Deployment
5.3 Cloud - Market size and forecast 2021-2026
Exhibit 28: Chart on Cloud - Market size and forecast 2021-2026 ($ million)
Exhibit 29: Data Table on Cloud - Market size and forecast 2021-2026 ($ million)
Exhibit 30: Chart on Cloud - Year-over-year growth 2021-2026 (%)
Exhibit 31: Data Table on Cloud - Year-over-year growth 2021-2026 (%)
5.4 On-premises - Market size and forecast 2021-2026
Exhibit 32: Chart on On-premises - Market size and forecast 2021-2026 ($ million)
Exhibit 33: Data Table on On-premises - Market size and forecast 2021-2026 ($ million)
Exhibit 34: Chart on On-premises - Year-over-year growth 2021-2026 (%)
Exhibit 35: Data Table on On-premises - Year-over-year growth 2021-2026 (%)
5.5 Market opportunity by Deployment
Exhibit 36: Market opportunity by Deployment ($ million)

6 Customer Landscape

6.1 Customer landscape overview
Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

7.1 Geographic segmentation
Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
7.2 Geographic comparison
Exhibit 40: Chart on Geographic comparison
Exhibit 41: Data Table on Geographic comparison
7.3 North America - Market size and forecast 2021-2026
Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ million)
Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ million)
Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
7.4 APAC - Market size and forecast 2021-2026
Exhibit 46: Chart on APAC - Market size and forecast 2021-2026 ($ million)
Exhibit 47: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
Exhibit 48: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibit 49: Data Table on APAC - Year-over-year growth 2021-2026 (%)
7.5 Europe - Market size and forecast 2021-2026
Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million)
Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
7.6 South America - Market size and forecast 2021-2026
Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ million)
Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ million)
Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
7.7 Middle East and Africa - Market size and forecast 2021-2026
Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
7.8 US - Market size and forecast 2021-2026
Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ million)
Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ million)
Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
7.9 China - Market size and forecast 2021-2026
Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ million)
Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ million)
Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
7.10 UK - Market size and forecast 2021-2026
Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ million)
Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ million)
Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
7.11 Japan - Market size and forecast 2021-2026
Exhibit 74: Chart on Japan - Market size and forecast 2021-2026 ($ million)
Exhibit 75: Data Table on Japan - Market size and forecast 2021-2026 ($ million)
Exhibit 76: Chart on Japan - Year-over-year growth 2021-2026 (%)
Exhibit 77: Data Table on Japan - Year-over-year growth 2021-2026 (%)
7.12 Germany - Market size and forecast 2021-2026
Exhibit 78: Chart on Germany - Market size and forecast 2021-2026 ($ million)
Exhibit 79: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
Exhibit 80: Chart on Germany - Year-over-year growth 2021-2026 (%)
Exhibit 81: Data Table on Germany - Year-over-year growth 2021-2026 (%)
7.13 Market opportunity By Geographical Landscape
Exhibit 82: Market opportunity By Geographical Landscape ($ million)

8 Drivers, Challenges, and Trends

8.1 Market drivers
8.2 Market challenges
8.3 Impact of drivers and challenges
Exhibit 83: Impact of drivers and challenges in 2021 and 2026
8.4 Market trends

9 Vendor Landscape

9.1 Overview
9.2 Vendor landscape
Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
9.3 Landscape disruption
Exhibit 85: Overview on factors of disruption
9.4 Industry risks
Exhibit 86: Impact of key risks on business

10 Vendor Analysis

10.1 Vendors covered
Exhibit 87: Vendors covered
10.2 Market positioning of vendors
Exhibit 88: Matrix on vendor position and classification
10.3 Agility CIS Ltd.
Exhibit 89: Agility CIS Ltd. - Overview
Exhibit 90: Agility CIS Ltd. - Product / Service
Exhibit 91: Agility CIS Ltd. - Key offerings
10.4 Efluid SAS
Exhibit 92: Efluid SAS - Overview
Exhibit 93: Efluid SAS - Product / Service
Exhibit 94: Efluid SAS - Key offerings
10.5 Gentrack Group Ltd.
Exhibit 95: Gentrack Group Ltd. - Overview
Exhibit 96: Gentrack Group Ltd. - Business segments
Exhibit 97: Gentrack Group Ltd. - Key offerings
Exhibit 98: Gentrack Group Ltd. - Segment focus
10.6 Harris Computer
Exhibit 99: Harris Computer - Overview
Exhibit 100: Harris Computer - Product / Service
Exhibit 101: Harris Computer - Key offerings
10.7 International Business Machines Corp.
Exhibit 102: International Business Machines Corp. - Overview
Exhibit 103: International Business Machines Corp. - Business segments
Exhibit 104: International Business Machines Corp. - Key offerings
Exhibit 105: International Business Machines Corp. - Segment focus
10.8 Itineris NV
Exhibit 106: Itineris NV - Overview
Exhibit 107: Itineris NV - Product / Service
Exhibit 108: Itineris NV - Key offerings
10.9 Oracle Corp.
Exhibit 109: Oracle Corp. - Overview
Exhibit 110: Oracle Corp. - Business segments
Exhibit 111: Oracle Corp. - Key news
Exhibit 112: Oracle Corp. - Key offerings
Exhibit 113: Oracle Corp. - Segment focus
10.10 Salient CRGT Inc.
Exhibit 114: Salient CRGT Inc. - Overview
Exhibit 115: Salient CRGT Inc. - Product / Service
Exhibit 116: Salient CRGT Inc. - Key offerings
10.11 SAP SE
Exhibit 117: SAP SE - Overview
Exhibit 118: SAP SE - Business segments
Exhibit 119: SAP SE - Key news
Exhibit 120: SAP SE - Key offerings
Exhibit 121: SAP SE - Segment focus
10.12 Wipro Ltd.
Exhibit 122: Wipro Ltd. - Overview
Exhibit 123: Wipro Ltd. - Business segments
Exhibit 124: Wipro Ltd. - Key news
Exhibit 125: Wipro Ltd. - Key offerings
Exhibit 126: Wipro Ltd. - Segment focus

11 Appendix

11.1 Scope of the report
11.2 Inclusions and exclusions checklist
Exhibit 127: Inclusions checklist
Exhibit 128: Exclusions checklist
11.3 Currency conversion rates for US$
Exhibit 129: Currency conversion rates for US$
11.4 Research methodology
Exhibit 130: Research methodology
Exhibit 131: Validation techniques employed for market sizing
Exhibit 132: Information sources
11.5 List of abbreviations
Exhibit 133: List of abbreviations

List of Exhibits

Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 6: Executive Summary - Chart on Incremental Growth
Exhibits 7: Executive Summary - Data Table on Incremental Growth
Exhibits 8: Executive Summary - Chart on Vendor Market Positioning
Exhibits 9: Parent market
Exhibits 10: Market Characteristics
Exhibits 11: Offerings of vendors included in the market definition
Exhibits 12: Market segments
Exhibits 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
Exhibits 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
Exhibits 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits 17: Five forces analysis - Comparison between 2021 and 2026
Exhibits 18: Bargaining power of buyers - Impact of key factors in 2021 and 2026
Exhibits 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
Exhibits 20: Threat of new entrants - Impact of key factors in 2021 and 2026
Exhibits 21: Threat of substitutes - Impact of key factors in 2021 and 2026
Exhibits 22: Threat of rivalry - Impact of key factors in 2021 and 2026
Exhibits 23: Chart on Market condition - Five forces 2021 and 2026
Exhibits 24: Chart on Deployment - Market share 2021-2026 (%)
Exhibits 25: Data Table on Deployment - Market share 2021-2026 (%)
Exhibits 26: Chart on Comparison by Deployment
Exhibits 27: Data Table on Comparison by Deployment
Exhibits 28: Chart on Cloud - Market size and forecast 2021-2026 ($ million)
Exhibits 29: Data Table on Cloud - Market size and forecast 2021-2026 ($ million)
Exhibits 30: Chart on Cloud - Year-over-year growth 2021-2026 (%)
Exhibits 31: Data Table on Cloud - Year-over-year growth 2021-2026 (%)
Exhibits 32: Chart on On-premises - Market size and forecast 2021-2026 ($ million)
Exhibits 33: Data Table on On-premises - Market size and forecast 2021-2026 ($ million)
Exhibits 34: Chart on On-premises - Year-over-year growth 2021-2026 (%)
Exhibits 35: Data Table on On-premises - Year-over-year growth 2021-2026 (%)
Exhibits 36: Market opportunity by Deployment ($ million)
Exhibits 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibits 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
Exhibits 40: Chart on Geographic comparison
Exhibits 41: Data Table on Geographic comparison
Exhibits 42: Chart on North America - Market size and forecast 2021-2026 ($ million)
Exhibits 43: Data Table on North America - Market size and forecast 2021-2026 ($ million)
Exhibits 44: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibits 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
Exhibits 46: Chart on APAC - Market size and forecast 2021-2026 ($ million)
Exhibits 47: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
Exhibits 48: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibits 49: Data Table on APAC - Year-over-year growth 2021-2026 (%)
Exhibits 50: Chart on Europe - Market size and forecast 2021-2026 ($ million)
Exhibits 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
Exhibits 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibits 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
Exhibits 54: Chart on South America - Market size and forecast 2021-2026 ($ million)
Exhibits 55: Data Table on South America - Market size and forecast 2021-2026 ($ million)
Exhibits 56: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibits 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
Exhibits 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
Exhibits 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
Exhibits 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits 62: Chart on US - Market size and forecast 2021-2026 ($ million)
Exhibits 63: Data Table on US - Market size and forecast 2021-2026 ($ million)
Exhibits 64: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibits 65: Data Table on US - Year-over-year growth 2021-2026 (%)
Exhibits 66: Chart on China - Market size and forecast 2021-2026 ($ million)
Exhibits 67: Data Table on China - Market size and forecast 2021-2026 ($ million)
Exhibits 68: Chart on China - Year-over-year growth 2021-2026 (%)
Exhibits 69: Data Table on China - Year-over-year growth 2021-2026 (%)
Exhibits 70: Chart on UK - Market size and forecast 2021-2026 ($ million)
Exhibits 71: Data Table on UK - Market size and forecast 2021-2026 ($ million)
Exhibits 72: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibits 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
Exhibits 74: Chart on Japan - Market size and forecast 2021-2026 ($ million)
Exhibits 75: Data Table on Japan - Market size and forecast 2021-2026 ($ million)
Exhibits 76: Chart on Japan - Year-over-year growth 2021-2026 (%)
Exhibits 77: Data Table on Japan - Year-over-year growth 2021-2026 (%)
Exhibits 78: Chart on Germany - Market size and forecast 2021-2026 ($ million)
Exhibits 79: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
Exhibits 80: Chart on Germany - Year-over-year growth 2021-2026 (%)
Exhibits 81: Data Table on Germany - Year-over-year growth 2021-2026 (%)
Exhibits 82: Market opportunity By Geographical Landscape ($ million)
Exhibits 83: Impact of drivers and challenges in 2021 and 2026
Exhibits 84: Overview on Criticality of inputs and Factors of differentiation
Exhibits 85: Overview on factors of disruption
Exhibits 86: Impact of key risks on business
Exhibits 87: Vendors covered
Exhibits 88: Matrix on vendor position and classification
Exhibits 89: Agility CIS Ltd. - Overview
Exhibits 90: Agility CIS Ltd. - Product / Service
Exhibits 91: Agility CIS Ltd. - Key offerings
Exhibits 92: Efluid SAS - Overview
Exhibits 93: Efluid SAS - Product / Service
Exhibits 94: Efluid SAS - Key offerings
Exhibits 95: Gentrack Group Ltd. - Overview
Exhibits 96: Gentrack Group Ltd. - Business segments
Exhibits 97: Gentrack Group Ltd. - Key offerings
Exhibits 98: Gentrack Group Ltd. - Segment focus
Exhibits 99: Harris Computer - Overview
Exhibits 100: Harris Computer - Product / Service
Exhibits 101: Harris Computer - Key offerings
Exhibits 102: International Business Machines Corp. - Overview
Exhibits 103: International Business Machines Corp. - Business segments
Exhibits 104: International Business Machines Corp. - Key offerings
Exhibits 105: International Business Machines Corp. - Segment focus
Exhibits 106: Itineris NV - Overview
Exhibits 107: Itineris NV - Product / Service
Exhibits 108: Itineris NV - Key offerings
Exhibits 109: Oracle Corp. - Overview
Exhibits 110: Oracle Corp. - Business segments
Exhibits 111: Oracle Corp. - Key news
Exhibits 112: Oracle Corp. - Key offerings
Exhibits 113: Oracle Corp. - Segment focus
Exhibits 114: Salient CRGT Inc. - Overview
Exhibits 115: Salient CRGT Inc. - Product / Service
Exhibits 116: Salient CRGT Inc. - Key offerings
Exhibits 117: SAP SE - Overview
Exhibits 118: SAP SE - Business segments
Exhibits 119: SAP SE - Key news
Exhibits 120: SAP SE - Key offerings
Exhibits 121: SAP SE - Segment focus
Exhibits 122: Wipro Ltd. - Overview
Exhibits 123: Wipro Ltd. - Business segments
Exhibits 124: Wipro Ltd. - Key news
Exhibits 125: Wipro Ltd. - Key offerings
Exhibits 126: Wipro Ltd. - Segment focus
Exhibits 127: Inclusions checklist
Exhibits 128: Exclusions checklist
Exhibits 129: Currency conversion rates for US$
Exhibits 130: Research methodology
Exhibits 131: Validation techniques employed for market sizing
Exhibits 132: Information sources
Exhibits 133: List of abbreviations