Telecom Service Assurance Global Market Report 2024

The telecom service assurance market size has grown rapidly in recent years. It will grow from $8.25 billion in 2023 to $9.12 billion in 2024 at a compound annual growth rate (CAGR) of 10.6%. The growth observed in the historic period can be attributed to several factors, including the increasing complexity of telecom networks, rising customer expectations, competition and market dynamics, and the imperative for proactive issue resolution. These elements collectively contributed to the expansion of the telecom industry during that period.

The telecom service assurance market size is expected to see rapid growth in the next few years. It will grow to $14.25 billion in 2028 at a compound annual growth rate (CAGR) of 11.8%. The anticipated growth in the forecast period can be attributed to several factors, including the rapid growth in data traffic, a heightened focus on customer experience management, and growing concerns related to cybersecurity. Major trends expected during this period encompass security and compliance assurance, network slicing assurance, as well as real-time analytics and reporting. These trends collectively shape the trajectory of the telecom industry, reflecting the industry's response to emerging challenges and opportunities.

The telecom service assurance market is poised for growth, primarily fueled by the advent of 5G technology. 5G represents the latest advancement in cellular technology, promising significantly enhanced speed and responsiveness for wireless networks. This technological evolution is instrumental in ushering in a digital lifestyle for the global population. As of 2022, the United States leads in the adoption of 5G technology, with 49.2% of users, followed by the Netherlands (45.1%), South Korea (43.8%), Kuwait (35.5%), and Qatar (34.8%). The widespread adoption of 5G is a key driver propelling the growth of the telecom service assurance market.

The factor contributing to the market's growth is the increasing number of Internet of Things (IoT) devices. IoT devices are physical objects embedded with sensors, actuators, and connectivity features, enabling them to collect, transmit, and receive data over the internet. Telecom service assurance plays a crucial role in establishing a robust infrastructure to support the expanding IoT ecosystem, ensuring seamless integration and operation of numerous connected devices. According to CompTIA, a non-profit trade association based in the United States, the global IoT market reached $399.41 billion in 2022 and is projected to grow to $486 billion in 2023, marking a 19% increase. The IoT market is anticipated to maintain momentum, with a projected compound annual growth rate (CAGR) of 12.7% from 2023 to 2030. Thus, the proliferation of IoT devices serves as a significant driver for the telecom service assurance market's growth.

The adoption of IoT-driven communication devices is a key trend gaining popularity in the telecom service assurance market. The Internet of Things (IoT) refers to physical items that are equipped with sensors, computing power, software, and other technologies and may communicate with other devices and systems over the Internet or other communication networks. For instance, In January 2022, Mavenir, a network software company, launched service distribution to foreign medical facilities through 5G slices. It will include virtual reality (VR) and artificial reality (AR), as well as the usage of virtual intelligent counselling agents (VICA) in applications such as remote patient care and surgery. In surgeries and remote patient care, a robust 5G network with low latency and great performance is necessary to carry out all of the following use cases and duties.

Major companies operating in the telecom service assurance market are focusing on developing smart assurance services for telecom market. Smart assurance services bring intelligence and automation to telecom, improving network efficiency, enhancing user experiences, and addressing evolving challenges in the telecommunications industry. For instance, in February 2023, Tech Mahindra, an India-based Information technology company, Launches SANDSTORM, an Innovative Remote Network Monitoring and Smart Device Assurance Service for Telcos and Enterprises. It provides real-time insights into app-network interactions across geographies, enhancing development speed and time-to-market. The on-demand subscription allows cost-effective and quick report generation, offering a competitive advantage in network monitoring and device assurance.


In January 2022, Digerati, a Texas-based provider of cloud services specializing in UCaaS solutions acquired SkyNet Telecom for an undisclosed amount. The acquisition is expected to expand Digerati's presence in Texas by over 215%, bringing the total number of corporate clients in the Lone Star State to 737. SkyNet Telecom is a Texas-based cloud communication and broadband solutions company that provides telecom service assurance.

Major companies operating in the telecom service assurance market report are Huawei Technologies Co. Ltd., Hewlett-Packard Company, Accenture PLC, IBM Corporation, Cisco Systems Inc., Broadcom Inc., Tata Consultancy Services Limited, Ericsson Inc., Nokia Corporation, NEC Corporation, ZTE Corporation, CommScope Holding Co. Inc., Keysight Technologies Inc., CENX Inc., VIAVI Solutions Inc., NetScout Systems Inc., Spirent Communications PLC, Comarch S.A., Mycom Osi Solutions India Private Limited, The Employee Owned Company, EXFO Inc., Enghouse Systems Limited, Infovista S.A.S., SevOne Inc., Empirix Inc., Guavus Inc., Radcom Ltd., Accanto Systems Ltd., Zenoss Inc., Bwtech International Ltd., Aria Networks Ltd., Avvasi Inc., Intracom Telecom S.A., Netrounds AB.

North America was the largest region in the telecom service assurance market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecom service assurance market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the telecom service assurance market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Within the telecom service assurance market, key components comprise solutions and services. Solutions encompass comprehensive offerings tailored to a company's telecommunication needs, including phone systems and internet connections. Services involve solutions provided by a contractor to assist a customer in managing specific aspects of their business, such as professional services and managed services. Telecom service assurance caters to different operator types such as mobile and fixed operators, with deployments including on-premises, hosted, and cloud. Various systems within telecom service assurance include probe systems, network management, workforce management, fault management, quality monitoring, and other system types.

The telecom service assurance market research report is one of a series of new reports that provides telecom service assurance market statistics, including telecom service assurance industry global market size, regional shares, competitors with a telecom service assurance market share, detailed telecom service assurance market segments, market trends and opportunities, and any further data you may need to thrive in the telecom service assurance industry. This telecom service assurance market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telecom service assurance market includes revenues earned by entities by providing services that are used for issues faced by the customers such as reducing downtime and reaching the desired quality of service guaranteed in the telecommunications industry. Telecom service is a service offered by a telecommunications provider, or a set of user-information transfer capabilities offered by a telecommunications system to a group of users. In telecom service assurance, a communications service provider (CSP) uses rules and processes to guarantee that services delivered through networks satisfy a pre-determined service quality standard for the best subscriber experience. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.