+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

United Kingdom Domestic Courier, Express, and Parcel (CEP) Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)

  • PDF Icon


  • 150 Pages
  • April 2023
  • Region: United Kingdom
  • Mordor Intelligence
  • ID: 5572876
UP TO OFF until Sep 30th 2023
During the time frame of the forecast, the UK domestic courier, express, and parcel (CEP) market is expected to grow at a CAGR of 7%.

The market for courier, parcel, and express services in the UK is an important part of the logistics industry as a whole.The market includes a wide range of business services that help connect suppliers and customers, such as couriers, parcel post, the operations of express companies, and other business services.The UK courier, parcel, and express market is a key aspect of the British economy and is worth billions each year. With the UK entering a new era regarding Brexit, it could be argued that the market will grow even more in the coming years.

The retail industry is shifting into the digital realm as a result of increasing internet penetration. The post office and parcel delivery services are concentrating on methods to re-engineer their core operations to meet the new face of the fast-growing B2C parcel delivery market, particularly same-day delivery. The delivery market has transformed and is now being supplied more widely thanks to Amazon's pioneering same-day plan.

Technology advancements and the use of robotics for automated sorting at hubs and depots are helping the market more quickly deliver on its promises. With more than 1.3 billion parcel deliveries and 13 billion letter deliveries, Royal Mail Plc, one of the key competitors in the UK's CEP market, has taken the lead.

Due to the strange coronavirus outbreak and the sudden rise in the number of people who want food and grocery deliveries, the number of people who use domestic courier services for home deliveries has gone up. As a response to the coronavirus outbreak, lockdowns and other measures were put in place to keep people from talking to each other. As a result, online shopping went through the roof. Forced store closings and social isolation policies for the 2020-21 period pushed consumers to order goods online and have them delivered by couriers more frequently than they did in the past. It is anticipated that this movement in customer behavior toward online shopping will be more lasting.

United Kingdom Domestic Courier, Express, and Parcel (CEP) Market Trends

Increasing E-commerce Penetration is Anticipated to Drive the Market

E-commerce is the fastest-growing retail sector in the UK, with millions of consumers finding their favorite products at thousands of online retailers and growing at an annual rate of more than 50%. E-commerce penetration in the UK is on the rise. The trend has been mainly driven by customers’ desire to have access to more products and services online.

Also, an increase in internet connections and mobile services that enable more people to get online are some of the main factors that have accelerated this growth. The rising penetration of e-commerce represents a significant opportunity for retailers and brands looking to expand product lines and increase revenues.

Companies are investing more in marketing, but also in technologies like artificial intelligence, robotics, and machine learning that can help them optimize their marketing arsenals and source new customers in new ways. The rise of e-commerce has transformed the way people buy products. With 81% satisfaction with online shopping, more than half of all shoppers are growing frustrated by the prices at traditional brick-and-mortar retail stores.

In the UK, e-commerce sales are anticipated to reach USD 150 billion in 2022. Additionally, when it comes to the number of consumers that shop online, Industry Sources projects that in 2025, there will be 58.4 million e-commerce users in the UK. With a high penetration rate of internet commerce (often known as "e-commerce") and an anticipated increase to 84.2% by 2025, the United Kingdom is one of the world's early adopters. With growing internet shopping in recent years, the CEP sector has been registering numerous new enterprises joining the market.

British internet shoppers are accustomed to online shopping practices because the UK is a global leader in e-commerce. The nation's e-commerce sector is currently rated third in the world's online retail market, only behind China and the US. Its predicted GBP 693 billion (USD 832.64 billion) in total e-commerce sales in 2021 exceeded the value of the combined e-commerce markets of France and Germany.

In the UK, a large number of online sales are made through mobile apps. Six out of ten internet purchases are made with mobile devices. Additionally, given that 45% of transactions in 2021 were made through mobile apps, it appears that they are becoming more popular among online shoppers.

Increase in Volume of Parcel Shipments

Deliveries are now being delayed, and sustainability issues have been raised as a result of rising parcel quantities and the continued use of the door-to-door delivery strategy in the UK. If the door-to-door delivery approach is kept up, there will be 1.5 times as many delivery cars on London's streets by 2026 as there are now. Retailers must consider other delivery strategies that can cut down on traffic jams and vehicle kilometers traveled, such as deliveries to parcel lockers, pickup locations, and even neighbors' houses.

In the UK, there will be 4.1 billion packages transported in 2021. Consumer aspirations for better, quicker deliveries are one of the difficulties businesses confront as a result of rising shipment volumes.

In the first few months of 2020, COVID-19 started to affect domestic parcel volumes in the United Kingdom. The greater effects on the postal industry and customers, however, only became clear in the first quarter of 2020-21.

Due to stores temporarily closing, online shopping grew by leaps and bounds, which increased the need for parcel delivery services.Some package companies are expanding their delivery networks, which is creating new jobs. This will continue through the second half of 2020.

The epidemic has also shown how important the postal service is in providing essential services to customers, like delivering and picking up COVID-19 testing kits and helping the government, the NHS, and banks talk to each other.

United Kingdom Domestic Courier, Express, and Parcel (CEP) Industry Overview

The UK courier, parcel, and express market is dominated by a few companies that dominate the market over others. The major players in this market are TNT Group, DHL, FedEx, Astar Couriers, DHL Global Forwarding, and TNT Express. Companies are getting more competitive to seize the enormous opportunity as the demand for CEP services grows throughout the nation. Multinational corporations with comparably advanced infrastructure present fierce competition for local businesses.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

This product will be delivered within 2 business days.

Table of Contents

1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study
2.1 Analysis Methodology
2.2 Research Phases
4.1 Current Market Scenario
4.2 Technological Trends
4.3 Government Regulations
4.4 Overview of the Logistics and Warehousing Market in United Kingdom
4.5 Brief on the United Kingdom Freight Forwarding Market
4.6 Spotlight on United Kingdom E-commerce Sector (Commentary on Domestic and Cross-border E-commerce)
4.7 Impact of COVID-19 on the CEP Market (Short-term and Long-term Impact on the Market and on the Economy)
5.1 Market Drivers
5.2 Market Restraints/Challenges
5.3 Market Opportunities
5.4 Industry Attractiveness - Porter's Five Forces Analysis
5.4.1 Threat of New Entrants
5.4.2 Bargaining Power of Buyers/Consumers
5.4.3 Bargaining Power of Suppliers
5.4.4 Threat of Substitute Products
5.4.5 Intensity of Competitive Rivalry
6.1 Business Model
6.1.1 Business-to-Business (B2B)
6.1.2 Business-to-Customer (B2C)
6.1.3 Customer-to-Customer (C2C)
6.2 Type
6.2.1 E-commerce
6.2.2 Non-e-commerce
6.3 End-User
6.3.1 Services
6.3.2 Wholesale and Retail Trade
6.3.3 Healthcare
6.3.4 Industrial Manufacturing
6.3.5 Other End-Users
7.1 Overview (Market Concentration and Major Players)
7.2 Company Profiles
7.2.1 Royal Mail PLC
7.2.2 UPS Limited
7.2.3 Whistl Group Holdings Limited
7.2.4 DHL Parcel UK Limited
7.2.5 The Delivery Group Limited
7.2.6 Dx Network Services Limited
7.2.7 FedEx
7.2.8 Aramex (UK) Limited
7.2.9 Skynet World Wide Express Limited
7.2.10 Yodel*

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Royal Mail PLC
  • UPS Limited
  • Whistl Group Holdings Limited
  • DHL Parcel UK Limited
  • The Delivery Group Limited
  • Dx Network Services Limited
  • FedEx
  • Aramex (UK) Limited
  • Skynet World Wide Express Limited
  • Yodel*