Healthcare BPO Global Market Report 2024

The healthcare bpo market size has grown rapidly in recent years. It will grow from $308.43 billion in 2023 to $344.4 billion in 2024 at a compound annual growth rate (CAGR) of 11.7%. The growth observed in the historical period can be attributed to concerns about data security, the globalization of healthcare services, growth in the healthcare industry, cost pressures in healthcare, and regulatory changes in the healthcare sector.

The healthcare bpo market size is expected to see rapid growth in the next few years. It will grow to $560.2 billion in 2028 at a compound annual growth rate (CAGR) of 12.9%. The anticipated growth in the forecast period can be attributed to remote patient monitoring, the increasing demand for data analytics, integration of AI and automation, the evolving landscape of revenue cycle management, and support for precision medicine. Key trends expected in the forecast period encompass the enhancement of patient experience, the adoption of telemedicine and remote healthcare practices, a focus on data security and compliance, population health management, and advancements in revenue cycle management.

The healthcare BPO market is witnessing significant growth due to the rapid increase in clinical process outsourcing. Clinical process outsourcing involves administrative work in the healthcare industry that requires clinical expertise. The rise in clinical trials outsourcing is attributed to the increasing number of drugs entering clinical phases, leading companies to seek Clinical Research Organizations (CROs) to manage their portfolios. According to ClinicalTrials.gov, a total of 437,515 clinical trials were registered in 2022, with 56,561 successfully completed. The increasing reliance on clinical process outsourcing is expected to drive the healthcare BPO market in the coming years.

The healthcare BPO market is expected to experience growth due to the rising healthcare expenditure. Healthcare expenditure refers to the total resources, including financial resources, spent on healthcare services and related activities within a specific period. Healthcare BPO services contribute to cost containment, efficiency improvements, and strategic resource management, positively impacting healthcare expenditure. According to the Canadian Institute for Health Information in November 2022, healthcare expenditure in the United States rose to 0.8%, reaching $331 billion in 2022, compared to 7.6% in 2021. The increasing healthcare expenditure is a driving force for the growth of the healthcare BPO market.

Major players are leveraging technological advancements to increase profitability by developing new cloud-based solutions. Cloud-based solutions in healthcare BPO optimize data and application management by utilizing the capabilities of cloud computing platforms over the internet. For example, in March 2023, Fujitsu Limited, a Japan-based information and communications technology company, introduced an innovative cloud-based platform to revolutionize personalized healthcare and advance drug development. This cloud-centric system aims to gather health information from electronic medical records, wearable gadgets, and various channels, with the integrated data intended to enhance healthcare practices, refine clinical research methodologies, and optimize the drug development process. Fujitsu envisions this platform contributing to the establishment of a fresh health and medical community focused on promoting the overall well-being of individuals.

Major companies are developing innovative solutions such as an AI and RPA platform to enhance profitability. This platform combines the capabilities of Artificial Intelligence (AI) and Robotic Process Automation (RPA) to automate various tasks within an organization. For example, in July 2021, Access Healthcare, a US-based Business Process Outsourcing (BPO) services provider, launched echo, an AI and RPA platform automating processes throughout the revenue cycle. The Echo suite offers tools for automating eligibility checks, data input, coding, payment tracking, AR management, denial handling, and appeals. Utilizing machine learning and AI, Echo accelerates productivity by automating processes, surpassing other revenue cycle platforms in ROI speed, quality, and outcomes.

In January 2022, Betaine BV, affiliated with Hong Kong-based Baring Private Equity Asia (BPEA), acquired Hinduja Global Solutions (HGS) Limited for a total enterprise value of $1,200 million. This acquisition positions HGS to invest strategically in technology capabilities, supporting its future growth endeavors. HGS, an Indian company specializing in business process management (BPM) and customer experience optimization in healthcare, aligns with Betaine BV's goals.

Major companies operating in the healthcare bpo market report are Google LLC, General Electric Company, SAP SE, THALES Group Inc., Harris Corporation, Hexagon AB, Trimble Inc., Fugro N.V., Maxar Technologies Ltd., Environmental Systems Research Institute Inc. (ESRI), Bentley Systems Incorporated, Alteryx Inc., MDA Ltd., TomTom International BV, Skydweller Aero Inc., PASCO scientific, CartoDB S.L., SkyMap Global Inc., Descartes Labs Inc., Orbital Insight Inc., Mandalay Technology Inc., Intermap Technologies Corporation, MapLarge Corporation, Orbica Ltd., Geosite Corporation, Advanced Risk Analytics Private Limited, Geoviet Consulting Inc., GIS Co. Ltd., MapPoint Asia Pacific Pte. Ltd., TravelMap SAS.

North America was the largest region in the healthcare BPO market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare bpo market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the healthcare bpo market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The primary services provided by healthcare BPO are revenue cycle management, patient enrollment and strategic planning, and patient care. Revenue cycle management (RCM) tracks patient care episodes from registration to the final payment of a balance using medical billing software. Payer services include human resource management, claims management, customer relationship management (CRM), operational/administrative management, care management, provider management, and other services used by pharmaceutical companies for research and development, manufacturing, and non-clinical service.

The healthcare BPO market research report is one of a series of new reports that provides healthcare BPO market statistics, including healthcare BPO industry global market size, regional shares, competitors with a healthcare BPO market share, detailed healthcare BPO market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare BPO industry. This healthcare bpo market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The healthcare BPO market includes revenues earned by entities by providing services such as claims processing, data processing services, access to industry experts. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.