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Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application, By Vertical, By Region, Competition Forecast & Opportunities, 2027

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  • 78 Pages
  • February 2023
  • Region: Saudi Arabia
  • TechSci Research
  • ID: 5653741
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The Market Growth Can be Attributed to the Growing Dependency on Online Bases Services for Customer Influence and the Rapidly Expanding Business Environment in the Country.

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Saudi Arabia CRM software market is anticipated to register growth with an impressive CAGR in the forecast period, 2023-2027, on the account of growing dependency on online-based services for customer influence and business expansions. The increasing influence of Artificial intelligence and the Internet of Things to understand consumer behavior and demands in the industry is further driving the growth of the Saudi Arabia CRM software market in the upcoming five years. After the pandemic, online customer care services have expanded and the sudden jump in the advanced technological software portrays prospects for expansion in the future five years for the Saudi Arabia CRM software market.

Customer Relationship Management (CRM) software is an advanced software that is utilized to manage a company within and with customer relation processes. The software is tasked with the expansion of the businesses through contact management, sales management, productivity, etc. The software also acts as an ERP-implemented service that regulates the procedures and inventory for the service users, colleagues, suppliers, etc. Services like recording service issues, and customer grievances, managing marketing campaigns, and identifying sales opportunities, enhance the value of CRM software in current businesses.

Growing Internet & Online Customer Services Promise Market Growth

CRM software poses great opportunities for future expenses over enterprise software. Added advantages of the software that helps in advancing businesses, bringing higher numbers of consumers, increasing sales, etc. are some of the major advantageous factors that drive the growing demand for CRM software and thereby driving the growth of the Saudi Arabia CRM software market in the upcoming five years. Demands for automated engagement with the consumers, employees, service providers, and product suppliers in to and out of the respective businesses also influence the growth in the demand for the software to be opted by multiple businesses and thus support the growth of the Saudi Arabia CRM software market in the next five years.

During the pandemic and after the relaxation from the imposed lockdown, businesses have expanded rapidly on online platforms. The trend of aggressive online targeted advertisement, high usage of the Internet of Things, and Artificial Intelligence also further facilitate the growth of the Saudi Arabia CRM software market in the future five years.

Market Segmentation

The Saudi Arabia CRM software market is segmented by deployment, enterprise, application, vertical, competitional landscape, and regional distribution. Based on deployment, the market is differentiated between on-premises and cloud. By enterprise, the market is divided between large enterprises and SMEs. Based on application, the market is fragmented into marketing and sales automation, customer management, lead generation & customer retention, and others. By vertical, the market is also bifurcated into BFSI, manufacturing, IT & telecom, retail & consumer goods, and healthcare. The market analysis also studies the regional segmentation to devise regional market segmentation, divided among Northern & Central Regions, Eastern Region, Southern Region, and Western Region.

Company Profile

Salesforce.com Inc., Microsoft Arabia, Sage Software Inc., SugarCRM, Inc., Oracle Systems Limited, SAP AG, NetSuite Inc., Zoho Corporation, International Business Machines Corporation (IBM) Corporation, Infor CRM, among others is a partial list of major market players of the companies responsible for the growth of Saudi Arabia CRM software market.

Report Scope:

In this report, Saudi Arabia CRM software market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Saudi Arabia CRM Software Market, By Deployment:

  • On-Premises
  • Cloud

Saudi Arabia CRM Software Market, By Enterprise:

  • Large Enterprise
  • SMEs

Saudi Arabia CRM Software Market, By Application:

  • Marketing and Sales Automation
  • Customer Management
  • Lead Generation & Customer Retention
  • Others

Saudi Arabia CRM Software Market, By Vertical:

  • BFSI
  • Manufacturing
  • IT & Telecom
  • Retail & Consumer Goods
  • Healthcare

Saudi Arabia CRM Software Market, By Region:

  • Northern & Central Region
  • Eastern Region
  • Southern Region
  • Western Region

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in Saudi Arabia CRM software market.

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Table of Contents

1. Service Overview

2. Research Methodology

3. Impact of COVID-19 on Saudi Arabia CRM Software Market

4. Executive Summary

5. Voice of Customer

6. Saudi Arabia CRM Software Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Deployment (On-Premises, Cloud)
6.2.2. By Enterprise (Large Enterprise, SMEs)
6.2.3. By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others)
6.2.4. By Vertical (BFSI, Manufacturing, IT & Telecommunication, Retail & Consumer Goods, Healthcare)
6.2.5. By Region
6.2.6. By Company (2021)
6.3. Product Market Map

7. Saudi Arabia On-Premises CRM Software Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Enterprise
7.2.2. By Application
7.2.3. By Vertical
7.2.4. By Region

8. Saudi Arabia Cloud CRM Software Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Enterprise
8.2.2. By Application
8.2.3. By Vertical
8.2.4. By Region

9. Market Dynamics
9.1. Drivers
9.2. Challenges

10. Market Trends & Developments

11. Policy & Regulatory Landscape

12. Saudi Arabia Economic Profile

13. Company Profiles
13.1. Salesforce.com Inc.
13.2. Microsoft Arabia
13.3. Sage Software Inc.
13.4. SugarCRM, Inc.
13.5. Oracle Systems Limited
13.6. SAP AG
13.7. NetSuite Inc.
13.8. Zoho Corporation
13.9. International Business Machines Corporation (IBM) Corporation
13.10. Infor CRM

14. Strategic Recommendations
(Note: The companies list can be customized based on the client requirements.)

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Salesforce.com Inc.
  • Microsoft Arabia
  • Sage Software Inc.
  • SugarCRM, Inc.
  • Oracle Systems Limited
  • SAP AG
  • NetSuite Inc.
  • Zoho Corporation
  • International Business Machines Corporation (IBM) Corporation
  • Infor CRM