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North America and Europe Debt Collection Software Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component, Deployment Type, Organization Size, and Industry Vertical

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    Report

  • 184 Pages
  • August 2022
  • Region: Europe, North America
  • The Insight Partners
  • ID: 5659453
UP TO OFF until Jan 15th 2023
The NA and EU debt collection software market size is expected to grow from US$ 2386.4 million in 2022 to US$ 4148.3 million by 2028; the debt collection software market share is estimated to grow at a CAGR of 9.7% during 2022-2028.

Emergence of big data analytics & predictive analytics and digital multi-channel communications & customer centric approaches create ample demand for debt collection software during the forecast period.

Information is the most powerful weapon when it comes to debt collection. Big data analytics can help to get the most relevant information about debtors. Simple information such as demographics and behavioral aspects such as the time a debtor answers a call can significantly affect how a debt collection call is handled. Big Data allows data collection and segregation with a laser-sharp focus related to a single debtor. Big data opens up possibilities such as speech analysis to confirm current collection. Voice analytics helps to hear 100% of every call. A feat that is impossible or recommended for humans. Input from speech analytics can contribute significantly to training and operational efficiency savings. Furthermore, predictive analytics, a form of advanced analytics, brings breakthroughs to collections. It combines various techniques such as data mining, machine learning, artificial intelligence, and statistical modeling to predict future events. It may sound cryptic, but it has been successful in debt collection. WNS, a leading utility company, used predictive analytics to increase its debt collections by 50%. A more focused strategy for delinquency management was developed based on the predictive analytics findings. Thus, the emergence of big data and predictive analytics will drive the debt collection software market growth during the forecast period.

Moreover, businesses communicate with their customers through multiple digital channels such as SMS, email, IVR, and WhatsApp. Financial institutions must understand this and develop a communication strategy for each channel. Customers should experience the same high level of service regardless of the communication channel. This multi-channel approach greatly extends to collection spaces where customers prefer to be contacted by SMS or email rather than by phone or letter. The debt collection process should include a multi-channel approach to reach customers according to their channel preferences. Furthermore, customers are accustomed to personalizing services and offers when accessing products and services. A one-size-fits-all approach is no longer optimal and can alienate potential customers. Additionally, it is important to offer customers self-service options. It shows that 57% of people prefer self-service channels. Customer self-service options and empathy are paramount when designing a customer-centric process for collection. Defaulting borrowers can use their channel of choice to settle their debt problems. Thus, the emerging trend of digital multi-channel communications and a customer-centric approach is driving the debt collection software demand in the debt collection software market during the forecast period.

The revenue of the debt collection industry in North America declined in recent years. Due to market consolidation, the number of debt collection agencies also continues to decline. The COVID-19 pandemic created a significant impact on potential corporate growth. North America was among the worst-hit regions by COVID-19. The economy lost about 10 million jobs, but consumers used the stimulus package to save and pay their debt. Stimulus packages are putting more money in people's pockets. However, this "surge'' in "after-tax'' incomes will soon end without further cuts in stimulus spending and unemployment benefits. Consumers had the common sense to pay back high-yield bonds with stimulus. Also, slowing payment delays were a "high precautionary measure" (forgiveness and other concessions offered by student loan lenders, banks, mortgage owners, and credit card companies). The CARES Act "brought hundreds of billions of dollars in stimulus checks to Americans and increased unemployment benefits while relieving pressure on them by foreclosures, evictions, and stopping student loan payments. Encore Capital, the country's largest bond buyer, made more than US$ 200 million in profits in 2020, rewarding shareholders with 40% year-over-year earnings growth. Even though the courts were temporarily closed, bond buyers filed thousands of lawsuits weekly. The flurry of government aid, combined with the sharp decline in spending due to COVID-19, resulted in an 'unpredictable economy' where unemployment skyrocketed without the usual spate of delinquencies, bankruptcies, and foreclosures. However, banks now predict that the tide will finally be on their side in the coming months.

The debt collection software market is analyzed on the basis of component, deployment type, organization size, and industry vertical. The debt collection software market analysis by component, the debt collection software market is segmented into solution and service. The debt collection software market analysis by deployment type, the debt collection software market is segmented into on premise and cloud based. Based on organization size, the debt collection software market is segmented into small and medium enterprises (SMEs) and large enterprises. Based on vertical industry, the debt collection software market is bifurcated into BFSI, manufacturing, retail, IT & Telecom, and others.

The overall NA and EU debt collection software market size has been derived using primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the NA and EU debt collection software market. The process also serves the purpose of obtaining an overview and forecast for the NA and EU debt collection software concerning all the segments. Also, primary interviews were conducted with industry participants and commentators to validate data and gain more analytical insights into the topic. This process includes industry experts, such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants, such as valuation experts, research analysts, and key opinion leaders specializing in the NA and EU debt collection software market.

A few leading players operating in the NA and EU debt collection software market are Chetu Inc.; FICO; CSS, Inc.; Experian Information Solutions Inc.; EXUSl Loxon Solutions; FIS; Pegasystems; Quantrax Corporation, Inc.; and CGI Inc.


Frequently Asked Questions about the North American and European Debt Collection Software Market

What is the estimated value of the North American and European Debt Collection Software Market?

The North American and European Debt Collection Software Market was estimated to be valued at $2386.4 Million in 2022.

What is the growth rate of the North American and European Debt Collection Software Market?

The growth rate of the North American and European Debt Collection Software Market is 9.7%, with an estimated value of $4148.3 Million by 2028.

What is the forecasted size of the North American and European Debt Collection Software Market?

The North American and European Debt Collection Software Market is estimated to be worth $4148.3 Million by 2028.

Who are the key companies in the North American and European Debt Collection Software Market?

Key companies in the North American and European Debt Collection Software Market include CSS, Inc., Experian Information Solutions, Inc., Exus, Loxon Solutions, FIS, Pegasystems Inc., Quantrax Corporation, Inc. and Chetu Inc..

Table of Contents

1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Research Methodology
3.1.1 Data Collection:
3.1.2 Primary Interviews:
4. NA and EU Debt Collection Software Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. NA and EU Debt Collection Software Market - Key Industry Dynamics
5.1 Market Drivers
5.1.1 Rising Automation in the Debt Collection Process
5.1.2 Growing Adoption of Self-Service Payment Models
5.1.3 Growing Adoption of Debt Collection Software in the Healthcare Industry
5.2 Market Restraints
5.2.1 Varying Debt Collection Regulation
5.3 Market Opportunities
5.3.1 Data-Driven Debt Collection Using Machine Learning and Artificial Intelligence
5.3.2 Increase in Need for Automation in the Accounts Receivable Process
5.4 Future Trends
5.4.1 Emergence of Big Data Analytics and Predictive Analytics
5.4.2 Emerging Trend of Digital Multi-channel Communications & Customer Centric Approach
5.5 Impact Analysis of Drivers and Restraints
6. NA and EU Debt Collection Software Market Overview
6.1 Market Overview
6.2 NA and EU Debt Collection Software Market Forecast and Analysis
6.3 Market Positioning -Key Players
7. Debt Collection Software Market Analysis - By Component
7.1 Overview
7.2 NA and EU Debt Collection Software Market Breakdown, By Component, 2021 & 2028
7.3 Software
7.3.1 Overview
7.3.2 Software Market Revenue and Forecast to 2028 (US$ Million)
7.4 Service
7.4.1 Overview
7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
8. Debt Collection Software Market Analysis - By Deployment Type
8.1 Overview
8.2 NA and EU Debt Collection Software Market Breakdown, By Deployment Type, 2021 & 2028
8.3 On Premise
8.3.1 Overview
8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
8.4 Cloud based
8.4.1 Overview
8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
9. Debt Collection Software Market Analysis - By Organization Size
9.1 Overview
9.2 NA and EU Debt Collection Software Market Breakdown, By Organization Size, 2021 & 2028
9.3 Small and Medium Enterprises (SMEs)
9.3.1 Overview
9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
10. Debt Collection Software Market Analysis - By Industry Vertical
10.1 Overview
10.2 NA and EU Debt Collection Software Market Breakdown, By Industry Vertical, 2021 & 2028
10.3 IT and Telecom
10.3.1 Overview
10.3.2 IT and Telecom Market Forecast and Analysis
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI Market Forecast and Analysis
10.5 Retail
10.5.1 Overview
10.5.2 Retail Market Forecast and Analysis
10.6 Manufacturing
10.6.1 Overview
10.6.2 Manufacturing Market Forecast and Analysis
10.7 Others
10.7.1 Overview
10.7.2 Others Market Forecast and Analysis
11. Debt Collection Software Market Analysis - By Region
11.1 North America: Debt Collection Software Market
11.1.1 Overview
11.1.2 North America: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
11.1.3 North America: Debt Collection Software Market Revenue and Forecast, by Component
11.1.4 North America: Debt Collection Software Market Revenue and Forecast, by Deployment Type
11.1.5 North America: Debt Collection Software Market Revenue and Forecast, by Organization Size
11.1.6 North America: Debt Collection Software Market, by Industry Vertical
11.1.7 North America: Debt Collection Software Market Revenue and Forecast, by Country (2021 and 2028)
11.1.7.1 US: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
11.1.7.1.1 US Debt Collection Software Market Breakdown, By Component
11.1.7.1.2 US Debt Collection Software Market Breakdown, By Deployment Type
11.1.7.1.3 US Debt Collection Software Market Breakdown, By Organization Size
11.1.7.1.4 US Debt Collection Software Market Breakdown, By Industry Vertical
11.1.7.2 Canada: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
11.1.7.2.1 Canada Debt Collection Software Market Breakdown, By Component
11.1.7.2.2 Canada Debt Collection Software Market Breakdown, By Deployment Type
11.1.7.2.3 Canada Debt Collection Software Market Breakdown, By Organization Size
11.1.7.2.4 Canada Debt Collection Software Market Breakdown, By Industry Vertical
11.1.7.3 Mexico: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
11.1.7.3.1 Mexico Debt Collection Software Market Breakdown, By Component
11.1.7.3.2 Mexico Debt Collection Software Market Breakdown, By Deployment Type
11.1.7.3.3 Mexico Debt Collection Software Market Breakdown, By Organization Size
11.1.7.3.4 Mexico Debt Collection Software Market Breakdown, By Industry Vertical
11.2 Europe: Debt Collection Software Market
11.2.1 Overview
11.2.2 Europe Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.3 Europe: Debt Collection Software Market Revenue and Forecast, by Component
11.2.4 Europe: Debt Collection Software Market Revenue and Forecast, by Deployment Type
11.2.5 Europe: Debt Collection Software Market Revenue and Forecast, by Organization Size
11.2.6 Europe: Debt Collection Software Market, by Industry Vertical
11.2.7 Europe Debt Collection Software Market Breakdown, By Key Country
11.2.7.1 Germany Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.1.1 Germany Debt Collection Software Market Breakdown, By Component
11.2.7.1.2 Germany Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.1.3 Germany Debt Collection Software Market Breakdown, By Organization Size
11.2.7.1.4 Germany Debt Collection Software Market Breakdown, By Industry Vertical
11.2.7.2 France Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.2.1 France Debt Collection Software Market Breakdown, By Component
11.2.7.2.2 France Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.2.3 France Debt Collection Software Market Breakdown, By Organization Size
11.2.7.2.4 France Debt Collection Software Market Breakdown, By Industry Vertical
11.2.7.3 Italy Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.3.1 Italy Debt Collection Software Market Breakdown, By Component
11.2.7.3.2 Italy Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.3.3 Italy Debt Collection Software Market Breakdown, By Organization Size
11.2.7.3.4 Italy Debt Collection Software Market Breakdown, By Industry Vertical
11.2.7.4 UK Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.4.1 UK Debt Collection Software Market Breakdown, By Component
11.2.7.4.2 UK Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.4.3 UK Debt Collection Software Market Breakdown, By Organization Size
11.2.7.4.4 UK Debt Collection Software Market Breakdown, By Industry Vertical
11.2.7.5 Russia Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.5.1 Russia Debt Collection Software Market Breakdown, By Component
11.2.7.5.2 Russia Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.5.3 Russia Debt Collection Software Market Breakdown, By Organization Size
11.2.7.5.4 Russia Debt Collection Software Market Breakdown, By Industry Vertical
11.2.7.6 Rest of Europe Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
11.2.7.6.1 Rest of Europe Debt Collection Software Market Breakdown, By Component
11.2.7.6.2 Rest of Europe Debt Collection Software Market Breakdown, By Deployment Type
11.2.7.6.3 Rest of Europe Debt Collection Software Market Breakdown, By Organization Size
11.2.7.6.4 Rest of Europe Debt Collection Software Market Breakdown, By Industry Vertical
12. Impact of COVID-19 Pandemic on Debt Collection Software Market
12.1 Overview
12.2 North America
12.3 Europe
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Merger and Acquisition
13.4 New Product Launch
14. Company Profiles
14.1 FICO
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 CSS, Inc.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Experian Information Solutions, Inc.
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Exus
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Loxon Solutions
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 FIS
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Pegasystems Inc.
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Quantrax Corporation, Inc.
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 CGI INC.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Chetu, Inc.
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About the Publisher
15.2 Glossary of Terms
List of Figures
Figure 1. Debt Collection Software Market Segmentation
Figure 2. NA and EU Debt Collection Software Market Overview
Figure 3. NA and EU Debt Collection Software Market, by Component
Figure 4. NA and EU Debt Collection Software Market, by Deployment Type
Figure 5. NA and EU Debt Collection Software Market, by Organization Size
Figure 6. NA and EU Debt Collection Software Market, by Industry Vertical
Figure 7. North America: PEST Analysis
Figure 8. Europe: PEST Analysis
Figure 9. Debt Collection Software Market Ecosystem Analysis
Figure 10. Expert Opinion
Figure 11. NA and EU Debt Collection Software Market: Impact Analysis of Drivers and Restraints
Figure 12. NA and EU Debt Collection Software Market Forecast and Analysis, (US$ Mn)
Figure 13. NA and EU Debt Collection Software Market Breakdown, By Component (2021 and 2028)
Figure 14. Software Market Revenue and Forecast to 2028(US$ Million)
Figure 15. Service Market Revenue and Forecast to 2028(US$ Million)
Figure 16. NA and EU Debt Collection Software Market Breakdown, By Deployment Type (2021 and 2028)
Figure 17. On Premise Market Revenue and Forecast to 2028(US$ Million)
Figure 18. Cloud based Market Revenue and Forecast to 2028(US$ Million)
Figure 19. NA and EU Debt Collection Software Market Breakdown, By Organization Size (2021 and 2028)
Figure 20. Small and Medium Enterprises Market Revenue and Forecast to 2028(US$ Million)
Figure 21. Large Enterprises Market Revenue and Forecast to 2028(US$ Million)
Figure 22. NA and EU Debt Collection Software Market Breakdown, By Industry Vertical, 2021 & 2028 (%)
Figure 23. IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Retail Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. North America: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
Figure 29. North America: Debt Collection Software Market, by Component, 2021 & 2028 (%)
Figure 30. North America: Debt Collection Software Market, by Deployment Type, 2021 & 2028 (%)
Figure 31. North America: Debt Collection Software Market, by Organization Size, 2021 & 2028 (%)
Figure 32. North America: Debt Collection Software Market, by Industry Vertical, 2021 & 2028 (%)
Figure 33. North America: Debt Collection Software Market, by Country, 2021 & 2028 (%)
Figure 34. US: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
Figure 35. Canada: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
Figure 36. Mexico: Debt Collection Software Market - Revenue and Forecast to 2028 (US$ Million)
Figure 37. Europe Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 38. Europe: Debt Collection Software Market, by Component, 2021 & 2028 (%)
Figure 39. Europe: Debt Collection Software Market, by Deployment Type, 2021 & 2028 (%)
Figure 40. Europe: Debt Collection Software Market, by Organization Size, 2021 & 2028 (%)
Figure 41. Europe: Debt Collection Software Market, by Industry Vertical, 2021 & 2028 (%)
Figure 42. Europe: Debt Collection Software Market, by Country, 2021 & 2028 (%)
Figure 43. Germany Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 44. France Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 45. Italy Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 46. UK Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 47. Russia Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 48. Rest of Europe Debt Collection Software Market Revenue and Forecast to 2028 (US$ Million)
Figure 49. Impact of COVID-19 Pandemic in North America Country Markets
Figure 50. Impact of COVID-19 Pandemic in Europe Country Markets

Companies Mentioned

A selection of companies mentioned in this report includes:

  • CSS, Inc.
  • Experian Information Solutions, Inc.
  • Exus
  • Loxon Solutions
  • FIS
  • Pegasystems Inc.
  • Quantrax Corporation, Inc.
  • CGI Inc.
  • Chetu Inc.