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Self-Service Technologies Global Market Report 2022

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    Report

  • 175 Pages
  • September 2022
  • Region: Global
  • The Business Research Company
  • ID: 5660218
Major players in the self-service technologies market are KIOSK Information Systems Inc., NCR Corporation, HESS Cash Systems GmbH & Co, Fujitsu, Glory Ltd., Azkoyen Group, Crane Co., Toshiba Corporation, IBM Corporation, Diebold Nixdorf Incorporated, Euronet, Maas International Europe B.V., Vend-Rite, International Business Machine (IBM) Corporation, Diebold Inc., Maas International Europe B.V., Dendrite, GRGBanking, HYOSUNG TNS Inc, and Maas International Europe B.V.

The global self-service technologies market is expected to grow from $32.35 billion in 2021 to $35.55 billion in 2022 at a compound annual growth rate (CAGR) of 9.9%. The self-service technologies market is expected to reach $52.13 billion in 2026 at a CAGR of 10.0%.

The self-service technologies market consists of sales of self-service technologies products by entities (organizations, sole traders, and partnerships) that empower customers to complete or gather information without the assistance of an employee. Self-service technologies offer customers the ability to interact and transact with a business via an interface, independent of direct communication with another person.

The main types of self-service technologies are ATMs, kiosks, and vending machines. ATMs are software power electronic standalone devices. which eliminates the requirement for a customer care representative to interface with the user's bank and accounts. Through the hardware interface, the consumer can access their account and withdraw any funds that are accessible. The components of self-service technologies are hardware, software, and services. They are used in industries ranging from BFSI, manufacturing, hospitality, retail, healthcare, offices, education, and other end users.

North America was the largest region in the self-service technologies market in 2021. The regions covered in the self-service technologies market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The self-service technologies market research report is one of a series of new reports that provides self-service technologies market statistics, including self-service technologies industry global market size, regional shares, competitors with a self-service technologies market share, detailed self-service technologies market segments, market trends and opportunities, and any further data you may need to thrive in the self-service technologies industry. This self-service technologies market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The rise in demand for self-service machines and automated devices will drive the self-service technologies market in the forecast period. A self-service kiosk is a touchscreen computer or interactive tablet that enables a customer to access information or services without having to speak to a live person. The increasing shift among companies operating in service industries to adapt self-service machines to reduce human resources and retain existing customers with highly effective services has increased the demands for self-service machines and automated devices across the globe. For instance, in 2020, according to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer lineups, and 49.4% do so because the process is quicker. Furthermore, according to a 2019 survey, if queues were the same length, 30% of customers chose to order from a kiosk in a fast service restaurant rather than a cashier. Customers have quickly gotten used to tech-enabled self-service alternatives in restaurants, so it stands to reason that hotel guests would do the same. Therefore, increasing demand for self-service machines and automated devices is expected to boost demand for self-service technologies during the forecast period.

Technological advancements have emerged as a key trend in the self-service technologies market. The companies operating in self-service technologies are focusing on developing innovative solutions with advanced technologies such as AI, blockchain, and others to meet the demand for self-service machines and automated devices, wireless communication, remote management and technology advancements in both rural as well as urban areas. For instance, in 2021, Fuji Electric Co., Ltd. introduced an intelligent vending machine that dispenses various hygiene products such as wet tissues, masks, and disinfectant sprays.

In April 2022, Press Ganey, a US-based company provider of solutions to increase patient, member, employee, and consumer experience across the healthcare ecosystem, acquired Forsta for an undisclosed amount. Through this acquisition, Press Ganey is focused on expanding into new markets and sectors while utilizing market research, CX, and EX technology that is extremely complementary to our current healthcare products. Forsta, is a New York-based company that provides market research, customer experience (CX), and employee experience (EX) technology.

The countries covered in the self-service technologies market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA.




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Table of Contents

1. Executive Summary2. Self-Service Technologies Market Characteristics3. Self-Service Technologies Market Trends And Strategies4. Impact Of COVID-19 On Self-Service Technologies
5. Self-Service Technologies Market Size And Growth
5.1. Global Self-Service Technologies Historic Market, 2016-2021, $ Billion
5.1.1. Drivers Of The Market
5.1.2. Restraints On The Market
5.2. Global Self-Service Technologies Forecast Market, 2021-2026F, 2031F, $ Billion
5.2.1. Drivers Of The Market
5.2.2. Restraints On the Market
6. Self-Service Technologies Market Segmentation
6.1. Global Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • ATM
  • Kiosks
  • Vending Machine
6.2. Global Self-Service Technologies Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Hardware
  • Software
  • Services
6.3. Global Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • BFSI
  • Manufacturing
  • Hospitality
  • Retail
  • Healthcare
  • Offices
  • Education
  • Other End Users
7. Self-Service Technologies Market Regional And Country Analysis
7.1. Global Self-Service Technologies Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
7.2. Global Self-Service Technologies Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
8. Asia-Pacific Self-Service Technologies Market
8.1. Asia-Pacific Self-Service Technologies Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
8.3. Asia-Pacific Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
9. China Self-Service Technologies Market
9.1. China Self-Service Technologies Market Overview
9.2. China Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion
9.3. China Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion
10. India Self-Service Technologies Market
10.1. India Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
10.2. India Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
11. Japan Self-Service Technologies Market
11.1. Japan Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
11.2. Japan Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
12. Australia Self-Service Technologies Market
12.1. Australia Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
12.2. Australia Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
13. Indonesia Self-Service Technologies Market
13.1. Indonesia Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
13.2. Indonesia Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
14. South Korea Self-Service Technologies Market
14.1. South Korea Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
14.2. South Korea Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
15. Western Europe Self-Service Technologies Market
15.1. Western Europe Self-Service Technologies Market Overview
15.2. Western Europe Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
15.3. Western Europe Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
16. UK Self-Service Technologies Market
16.1. UK Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
16.2. UK Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
17. Germany Self-Service Technologies Market
17.1. Germany Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
17.2. Germany Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
18. France Self-Service Technologies Market
18.1. France Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
18.2. France Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
19. Eastern Europe Self-Service Technologies Market
19.1. Eastern Europe Self-Service Technologies Market Overview
19.2. Eastern Europe Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
19.3. Eastern Europe Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
20. Russia Self-Service Technologies Market
20.1. Russia Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
20.2. Russia Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
21. North America Self-Service Technologies Market
21.1. North America Self-Service Technologies Market Overview
21.2. North America Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
21.3. North America Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
22. USA Self-Service Technologies Market
22.1. USA Self-Service Technologies Market Overview
22.2. USA Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
22.3. USA Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
23. South America Self-Service Technologies Market
23.1. South America Self-Service Technologies Market Overview
23.2. South America Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
23.3. South America Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
24. Brazil Self-Service Technologies Market
24.1. Brazil Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
24.2. Brazil Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
25. Middle East Self-Service Technologies Market
25.1. Middle East Self-Service Technologies Market Overview
25.2. Middle East Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
25.3. Middle East Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
26. Africa Self-Service Technologies Market
26.1. Africa Self-Service Technologies Market Overview
26.2. Africa Self-Service Technologies Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
26.3. Africa Self-Service Technologies Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
27. Self-Service Technologies Market Competitive Landscape And Company Profiles
27.1. Self-Service Technologies Market Competitive Landscape
27.2. Self-Service Technologies Market Company Profiles
27.2.1. KIOSK Information Systems Inc.
27.2.1.1. Overview
27.2.1.2. Products and Services
27.2.1.3. Strategy
27.2.1.4. Financial Performance
27.2.2. NCR Corporation
27.2.2.1. Overview
27.2.2.2. Products and Services
27.2.2.3. Strategy
27.2.2.4. Financial Performance
27.2.3. HESS Cash Systems GmbH & Co
27.2.3.1. Overview
27.2.3.2. Products and Services
27.2.3.3. Strategy
27.2.3.4. Financial Performance
27.2.4. Fujitsu
27.2.4.1. Overview
27.2.4.2. Products and Services
27.2.4.3. Strategy
27.2.4.4. Financial Performance
27.2.5. Glory Ltd.
27.2.5.1. Overview
27.2.5.2. Products and Services
27.2.5.3. Strategy
27.2.5.4. Financial Performance
28. Key Mergers And Acquisitions In The Self-Service Technologies Market29. Self-Service Technologies Market Future Outlook and Potential Analysis
30. Appendix
30.1. Abbreviations
30.2. Currencies
30.3. Research Inquiries
30.4. About the Publisher
30.5. Copyright And Disclaimer

Executive Summary

Self-Service Technologies Global Market Report 2022 provides the strategists, marketers and senior management with the critical information they need to assess the global self services technologies market.

This report focuses on self services technologies market which is experiencing strong growth. The report gives a guide to the self services technologies market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 12+ geographies.
  • Understand how the market is being affected by the coronavirus and how it is likely to emerge and grow as the impact of the virus abates.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis

Description:

Where is the largest and fastest growing market for the self services technologies? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Self Services Technologies market global report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider self services technologies market, and compares it with other markets.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, the influence of the COVID-19 virus and forecasting its growth.
  • Market segmentations break down market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
  • The self services technologies market section of the report gives context. It compares the self services technologies market with other segments of the self services technologies market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, self services technologies indicators comparison.

Scope

Markets Covered:

1) By Type: ATM; Kiosks; Vending Machine
2) By Component: Hardware; Software; Services
3) By End-User: BFSI; Manufacturing; Hospitality; Retail; Healthcare; Offices; Education; Other End Users

Companies Mentioned: KIOSK Information Systems Inc.; NCR Corporation; HESS Cash Systems GmbH & Co; Fujitsu; Glory Ltd.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Companies Mentioned

A selection of companies mentioned in this report includes:

  • KIOSK Information Systems Inc.
  • NCR Corporation
  • HESS Cash Systems GmbH & Co
  • Fujitsu
  • Glory Ltd.

Methodology

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