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Europe Back-office workforce management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution and End User Industry

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    Report

  • 128 Pages
  • October 2022
  • Region: Europe
  • The Insight Partners
  • ID: 5689595
Description Jump to:
The back-office workforce management market in Europe is expected to grow from US$ 1,077.79 million in 2022 to US$ 1,913.27 million by 2028. It is estimated to grow at a CAGR of 10.0% from 2022 to 2028.

Market Overview

Workforce management has reached relative maturity in Western Europe. However, the back-office workforce management market is anticipated to grow significantly across the region with major companies aiming to invest in the implementation of advanced applications, modern recording solutions, and advanced analytics capabilities. Furthermore, the continuous need for improving workforce optimization processes and high compliance requirements imposed by the EU General Data Protection Regulation continue to contribute to the market expansion in the region. There is a slightly higher demand for workforce management solutions in the Nordic region than in the rest of Europe, mainly. As a result, an excess purchase of software program modules for planning, process analytics, and back-office optimization is anticipated to drive the adoption of back-office workforce management solutions in the region. The UK has long been one of Europe's leading financial centers. Residents can choose from several banks, each offering different packages tailored to different customer groups, from students in the UK to those looking to save for retirement in the UK. Therefore, the growing transformation of banks should be a major driver of market growth across the region.

Europe Back-office workforce management Market Segmentation

The Europe back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.
  • Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
  • Based on country, the market is segmented into Germany, UK, France, Italy, Russia, and Rest of Europe. The UK dominated the market share in 2022.
NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Europe region.

Table of Contents

1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 Europe Back Office Workforce Management Market - By Solution
1.3.2 Europe Back Office Workforce Management Market - By End User Industry
1.3.3 Europe Back Office Workforce Management Market - By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Europe Back Office Workforce Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 Europe
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Europe Back Office Workforce Management Market - Market Dynamics
5.1 Key Market Drivers
5.1.1 Increase in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Requirement for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Confidentiality and Safety Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Request for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Combination of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market - Europe Market Analysis
6.1 Overview
6.2 Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
7. Europe Back Office Workforce Management Market Analysis - By Solution
7.1 Overview
7.2 Europe Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. Europe Back Office Workforce Management Market Analysis - By End User Industry
8.1 Overview
8.2 Europe Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. Europe Back Office Workforce Management Market - by Country Analysis
9.1 Europe: Back Office Workforce Management Market
9.1.1 Overview
9.1.2 Europe Back Office Workforce Management Market Breakdown, By Key Country
9.1.2.1 Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.1.1 Germany Back Office Workforce Management Market Breakdown, By Solution
9.1.2.1.2 Germany Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.2 France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.2.1 France Back Office Workforce Management Market Breakdown, By Solution
9.1.2.2.2 France Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.3 Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.3.1 Italy Back Office Workforce Management Market Breakdown, By Solution
9.1.2.3.2 Italy Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.4 UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.4.1 UK Back Office Workforce Management Market Breakdown, By Solution
9.1.2.4.2 UK Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.5 Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.5.1 Russia Back Office Workforce Management Market Breakdown, By Solution
9.1.2.5.2 Russia Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.6 Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.6.1 Rest of Europe Back Office Workforce Management Market Breakdown, By Solution
9.1.2.6.2 Rest of Europe Back Office Workforce Management Market Breakdown, By End User Industry
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition
10.4 New Development
11. Company Profiles
11.1 NICE Ltd.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 Open Text Corporation
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Verint Systems, Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 ActiveOps PLC
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Alvaria, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Calabrio Inc.
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Oracle Corporation
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Genesys
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 Intradiem
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
11.10 Team Software
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments
12. Appendix
12.1 About the Publisher
12.2 Glossary of Terms
List of Tables
Table 1. Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 3. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 5. France: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. France Back Office Workforce Management Market Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 7. Italy: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 8. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 9. UK Back Office Workforce Management Market Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 10. UK: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 11. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 12. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 13. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 14. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 15. Glossary of Terms, Back Office Workforce Management Market
List of Figures
Figure 1. Europe Back Office Workforce Management Market Segmentation
Figure 2. Europe Back Office Workforce Management Market Segmentation - By Country
Figure 3. Europe Back Office Workforce Management Market Overview
Figure 4. Europe Back Office Workforce Management Market, By Solution
Figure 5. Europe Back Office Workforce Management Market, By End User Industry
Figure 6. Europe Back Office Workforce Management Market, By Country
Figure 7. Europe: PEST Analysis
Figure 8. Europe Ecosystem Analysis
Figure 9. Europe Expert Opinion
Figure 1. Europe Back Office Workforce Management Market Impact Analysis of Drivers and Restraints
Figure 1. Europe Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 1. Europe Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)
Figure 1. Europe Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. Europe Performance Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. Europe Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. Europe Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. Europe Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. Europe Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)
Figure 1. Europe IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. Europe BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. Europe Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Europe Transportation Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. Europe Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. Europe Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Europe: Back Office Workforce Management Market, by Country - Revenue (2021) (US$ Million)
Figure 26. Europe: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 27. Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Companies Mentioned

  • NICE Ltd.
  • Open Text Corporation
  • Verint Systems, Inc.
  • ActiveOps PLC
  • Alvaria, Inc.
  • Calabrio Inc.
  • Oracle Corporation
  • Genesys
  • Intradiem
  • Team Software

Table Information

Report AttributeDetails
No. of Pages128
PublishedOctober 2022
Forecast Period2022 - 2028
Estimated Market Value ( USD ) in 2022 $ 1077.79 Million
Forecasted Market Value ( USD ) by 2028 $ 1913.27 Million
Compound Annual Growth Rate10.0%
Regions CoveredEurope
No. of Companies Mentioned10

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