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South America Back-office workforce management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution and End User Industry

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    Report

  • 111 Pages
  • October 2022
  • The Insight Partners
  • ID: 5689695
UP TO OFF until Mar 31st 2024
The back-office workforce management market in South America is expected to grow from US$ 96.45 million in 2022 to US$ 161.12 million by 2028. It is estimated to grow at a CAGR of 8.9% from 2022 to 2028.

Back-office functions require many personnel in many businesses and government organizations. Businesses are planning to reduce manual efforts required in back-office operations by automating these operations. Organizations seek to transform their back-office management practices by improving visibility and transparency, cutting down operational costs, enhancing customer/constituent experience, and increasing engagement. Workforce management platforms allow them to appoint resources with appropriate skill sets to meet the anticipated staffing requirements; moreover, these platforms help them predict the back-office staffing requirements. Back-office departments may need to undertake various types of tasks simultaneously, and all these tasks call for distinct expertise. Workforce management solutions help monitor the volume of incoming and outgoing work, including backlogged and deferred tasks, as most back-offices lack the automation capabilities necessary to simplify these tasks. The back-office workforce management solutions monitor the performance of employees through desktop analytics, which involves recording their desktop activities, monitoring job allocation and management, and keeping a log of manual check-ins and check-outs. Although the degree of automation may vary with the job type, all back-office workforce management tools can gather the vast amount of data needed to execute their job. For example, BambooHR, a back-office workforce management solution provider that majorly caters to medium-sized organizations, provides a solution with a comprehensive set of functions such as time and attendance monitoring, and recruitment automation. Thus, the need for automation in back-office workforce management fuels the market growth during the forecast period.

Market Overview

The South America back-office workforce management market is expected to experience moderate growth due to the growing popularity of software-as-a-service (SaaS) in the region. In response to the growing competition to deliver efficient services, organizations in this region are harnessing cloud computing capabilities for workforce management to ensure faster real-time data transfers. Cloud computing is one of the fastest-growing technologies in South America, with the increasing adoption of Software as a Service (SaaS) and Infrastructure as a Service (IaaS). Brazil is leading the way for cloud growth in the region owing to many connected consumers across the country coupled with increasing internet penetration. Despite the economic crisis, enterprises in the region have seen a 50% increase in the number of services demanded by middle-class consumers in the past decade, which is compelling businesses to expand their customer service operations by embracing cloud services.

South America Back-office workforce management Market Segmentation

The South America back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.
  • Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022. Based on country, the market is segmented into Brazil, Argentina, and Rest of South America. Brazil dominated the market share in 2022. NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; and Intradiem are the leading companies operating in the back-office workforce management market in the region.
Frequently Asked Questions about the South American Back-office workforce management Market

What is the estimated value of the South American Back-office workforce management Market?

The South American Back-office workforce management Market was estimated to be valued at $96.45 Million in 2022.

What is the growth rate of the South American Back-office workforce management Market?

The growth rate of the South American Back-office workforce management Market is 8.9%, with an estimated value of $161.12 Million by 2028.

What is the forecasted size of the South American Back-office workforce management Market?

The South American Back-office workforce management Market is estimated to be worth $161.12 Million by 2028.

Who are the key companies in the South American Back-office workforce management Market?

Key companies in the South American Back-office workforce management Market include NICE Ltd., Open Text Corporation, Verint Systems, Inc., Alvaria, Inc., Calabrio Inc., Oracle Corporation, Genesys and Intradiem.

Table of Contents

1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 SAM Back Office Workforce Management Market - By Solution
1.3.2 SAM Back Office Workforce Management Market - By End User Industry
1.3.3 SAM Back Office Workforce Management Market - By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. SAM Back Office Workforce Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. SAM Back Office Workforce Management Market - Market Dynamics
5.1 Key Market Drivers
5.1.1 Rise in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Need for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Privacy and Security Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Demand for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Integration of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market - SAM Market Analysis
6.1 Overview
6.2 SAM Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
7. SAM Back Office Workforce Management Market Analysis - By Solution
7.1 Overview
7.2 SAM Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. SAM Back Office Workforce Management Market Analysis - By End User Industry
8.1 Overview
8.2 SAM Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. SAM Back Office Workforce Management Market - by Country Analysis
9.1 SAM: Back Office Workforce Management Market
9.1.1 SAM: Back Office Workforce Management Market Revenue and Forecast, by Country
9.1.1.1 Brazil: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)
9.1.1.1.1 Brazil: Back Office Workforce Management Market Breakdown, by Solution
9.1.1.1.2 Brazil: Back Office Workforce Management Market Breakdown, by End User Industry
9.1.1.2 Argentina: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)
9.1.1.2.1 Argentina: Back Office Workforce Management Market Breakdown, by Solution
9.1.1.2.2 Argentina: Back Office Workforce Management Market Breakdown, by End User Industry
9.1.1.3 Rest of SAM: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)
9.1.1.3.1 Rest of SAM: Back Office Workforce Management Market Breakdown, by Solution
9.1.1.3.2 Rest of SAM: Back Office Workforce Management Market Breakdown, by End User Industry
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition
10.4 New Development
11. Company Profiles
11.1 NICE Ltd.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 Open Text Corporation
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Verint Systems, Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 Alvaria, Inc.
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Calabrio Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Oracle Corporation
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Genesys
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Intradiem
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
12. Appendix
12.1 About the Publisher
12.2 Glossary of Terms
List of Tables
Table 1. SAM Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 3. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 5. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 7. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 8. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 9. Glossary of Terms, Back Office Workforce Management Market
List of Figures
Figure 1. SAM Back Office Workforce Management Market Segmentation
Figure 2. SAM Back Office Workforce Management Market Segmentation - By Country
Figure 3. SAM Back Office Workforce Management Market Overview
Figure 4. SAM Back Office Workforce Management Market, By Solution
Figure 5. SAM Back Office Workforce Management Market, By End User Industry
Figure 6. SAM Back Office Workforce Management Market, By Country
Figure 7. SAM: PEST Analysis
Figure 8. SAM Ecosystem Analysis
Figure 9. SAM Expert Opinion
Figure 1. SAM Back Office Workforce Management Market Impact Analysis of Drivers and Restraints
Figure 1. SAM Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 1. SAM Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)
Figure 1. SAM Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. SAM Performance Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. SAM Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. SAM Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. SAM Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 1. SAM Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)
Figure 1. SAM IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. SAM BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. SAM Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. SAM Transportation Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. SAM Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. SAM Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. SAM: Back Office Workforce Management Market, by Country - Revenue (2021) (US$ Million)
Figure 26. SAM: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 27. Brazil: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 28. Argentina: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 29. Rest of SAM: Back Office Workforce Management Market - Revenue and Forecast to 2028 (US$ Million)

Companies Mentioned

A selection of companies mentioned in this report includes:

  • NICE Ltd.
  • Open Text Corporation
  • Verint Systems, Inc.
  • Alvaria, Inc.
  • Calabrio Inc.
  • Oracle Corporation
  • Genesys
  • Intradiem