Quick Summary:
In the fast-paced and highly competitive arena of the global business process management (BPM) services market, it is crucial to stay updated on latest trends, leading performers, and growth strategies. The constant interplay between cutting edge technology, innovative offerings, and evolving client demands necessitates a comprehensive understanding of the current landscape and future projections.
For those seeking an edge in this dynamic market, our report provides invaluable strategic insights. Analysing engagement across market giants like Accenture, Automatic Data Processing (ADP), Cognizant and more, we delve into the specifics of their offerings, competitive differentiation, and how they successfully meet client expectations. Our insights will equip you not just to navigate but to excel in the swiftly transforming BPM services market. Leveraging these insights, you'll be better placed to understand the market dynamics, measure potential opportunities and carve your niche in this growing industry.
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies.
Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research and development (R&D) to deliver on end-users’ changing expectations and demands. To be successful, service providers need to specialize in new technologies to create value for their clients and deliver measurable business outcomes. Service providers must showcase their digital technology capabilities, value proposition, and industry-specific use cases that highlight the outcomes achieved for their clients.
In a field of more than 200 global and local industry participants, including more than a dozen smaller companies that either are exploring the market or have recently entered it, the analyst identified 16 companies as the market powerhouses for this analysis: Accenture, Automatic Data Processing (ADP), Cognizant, Concentrix, Conduent, EXL Service Holdings (EXL), Genpact, HCL Technologies, Hexaware, Infosys BPM, Sitel Group, Tata Consultancy Services (TCS), Tech Mahindra, Teleperformance, transcosmos, and Wipro.
Table of Contents
Companies Mentioned
A selection of companies mentioned in this report includes:
- Accenture
- Automatic Data Processing (ADP)
- Cognizant
- Concentrix
- Conduent
- EXL Service Holdings (EXL)
- Genpact
- HCL Technologies (HCL)
- Hexaware
- Infosys BPM
- Sitel Group
- Tata Consultancy Services (TCS)
- Tech Mahindra
- Teleperformance (TP)
- transcosmos
- Wipro
