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North American Mobile Field Service Management Market, 2022: Frost Radar Report

  • Report
  • 36 Pages
  • December 2022
  • Region: North America
  • Frost & Sullivan
  • ID: 5709990

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technicians. These apps also provide timely, valuable information and feedback to the field workers’ supervisory and administrative staff.

This category is expected to continue to attract a sizeable group of participants, each vying for share and keeping competitive intensity at a boil. Reflecting the market itself, the mix of top competitors remains in a state of flux. Traditional dedicated FSM providers are becoming a rare entity because they are being acquired and absorbed by larger adjacent companies in the fields of CRM (Customer Relationship Management), fleet management, asset management, ERP, etc. These companies recognize the synergies between their core products and field service management solutions. They understand the value of offering their own FSM solution but do not have the time or expertise to actually develop one.

Notable FSM providers that have been acquired during just the past few years include Astea International (by enterprise software provider IFS), ClickSoftware (by CRM provider Salesforce), FieldAware (by fleet management solution provider GPS Insight), and ServiceMax (in progress with enterprise software provider PTC).

The publisher selected and plotted eleven of the current leading FSM providers in this Frost Radar™ analysis. The companies being profiled are Comarch, CSG, GPS Insight, IFS, Microsoft, Oracle Corporation, ProntoForms, Salesforce, SAP, ServiceMax, and ServicePower. The recent sale of ServiceMax leaves one dedicated FSM provider - ServicePower - as part of this Frost Radar™ list of leaders.

No matter how they acquired their FSM solution, field service management providers are differentiating on ease of use, industry-specific expertise, AI/ML-powered guidance, and integrations. The technologies that enable these capabilities are of high interest to FSM leaders and their clients.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The publisher analyzes many companies in the industry on an ongoing basis and then benchmarks a subset of them across 10 criteria on the Frost Radar™. The document presents a competitive profile of each of the companies included in the Frost Radar™ based on strengths, opportunities, and a short discussion of their market positioning.

Table of Contents

1. Strategic Imperative and Growth Environment
  • Strategic Imperative
  • Growth Environment
2. Frost Radar™
  • Frost Radar™: North American Mobile Field Service Management
  • Frost Radar™: Competitive Environment
3. Companies to Action
  • Comarch
  • CSG
  • GPS Insight (FieldAware)
  • IFS
  • Microsoft
  • Oracle Corporation
  • ProntoForms
  • Salesforce
  • SAP
  • ServiceMax
  • ServicePower
4. Strategic Insights
  • Strategic Insights
5. Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders
  • Significance of Being on the Frost Radar™
  • Frost Radar™ Empowers the CEO’s Growth Team
  • Frost Radar™ Empowers Investors
  • Frost Radar™ Empowers Customers
  • Frost Radar™ Empowers the Board of Directors
6. Frost Radar™Analytics
  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Legal Disclaimer

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Comarch
  • CSG
  • GPS Insight (FieldAware)
  • IFS
  • Microsoft
  • Oracle Corporation
  • ProntoForms
  • Salesforce
  • SAP
  • ServiceMax
  • ServicePower