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Global Communication Platform as a Service Market by Component (Solutions (Message, Voice, Video) and Services (Professional and Managed)), Organization Size (SMEs and Large Enterprises), Vertical and Region - Forecast to 2027

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    Report

  • 278 Pages
  • January 2023
  • Region: Global
  • Markets and Markets
  • ID: 5716819

Growing Demand for Improved Customer Service and Client Engagement

The global CPaaS market is projected to grow from USD 12.5 billion in 2022 to USD 45.3 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 29.4% during the forecast period. CPaaS providers offer a number of communication services that are available to their clients out of the box or can be implemented with customization. CPaaS offers a high level of customization to meet specific needs of customers without having to subscribe to a bunch of extra services. In addition to being customizable, CPaaS systems are also fully scalable. By using APIs, software developers can reuse existing technical solutions and focus exclusively on new functionality that solves a specific problem. In so doing, they share resources with others, which reduces the need to independently scale up their infrastructure to handle unforeseen spikes in traffic volume and usage.

By solutions, the video segment is expected to grow at a higher CAGR during the forecast period

The video segment is expected to grow at a higher growth rate during the forecast period. Video solutions help to build a custom video experience within any mobile, web, or desktop application using Video APIs. Video solutions include video calling, video conferencing, and WebRTC-based video. CPaaS providers are seeing growing demand for video APIs that integrate with industry specific applications such as electronic health records virtual learning platforms.

By organization size, the large enterprises segment is expected to account for the largest market share

The large enterprises segment is expected to account for the largest market size. Large enterprises are defined as a business entity with an employee count of more than 1,000. Large enterprises have the ability to invest in latest technologies to run their businesses effectively. These enterprises do not face any budget issues and are always ready to update the technologies to perform better and monitor the customers in real-time. 

By vertical, the retail & eCommerce segment is expected to grow at the highest CAGR during the forecast period

The retail & e-commerce segment is expected to grow at the highest CAGR during the forecast period. The vertical is focusing on offering an interactive experience to consumers through web and mobile-based retail solutions. Online video advertising and online video campaigns enable retailers to strengthen their brand image in the market. CPaaS solutions facilitate real-time communication between customers and stakeholders, leading to enhanced brand loyalty and increased revenue through effective digital marketing.

The breakup of the profiles of primary participants is given below:

  • By Company: Tier 1 - 38%, Tier 2 - 26%, and Tier 3 - 36%
  • By Designation: C-Level Executives - 28%, Directors - 38%, Others - 34%
  • By Region: North America - 40%, Europe - 25%, Asia Pacific - 19%, Rest of the World - 16%

Note: Others include sales managers, marketing managers, and product managers.

Note: Tier 1 companies’ revenue is more than USD 10 billion; tier 2 companies’ revenue ranges between USD 1 and 10 billion; and tier 3 companies’ revenue ranges between USD 500 million and USD 1 billion.

The following key CPaaS vendors are profiled in the report:

  • Twilio (US)
  • Sinch (Sweden)
  • Avaya (US)
  • Vonage (US)
  • Bandwidth (US)
  • RingCentral (US)
  • TeleSign (US)
  • Infobip (UK)
  • CM.com (Netherlands)
  • 8x8 (US)
  • Syniverse (US)
  • AWS (US)
  • Link Mobility (Norway)
  • Tanla (India)
  • Kaleyra (Italy)
  • Telnyx (US)
  • Dolby.io (US)
  • Route Mobile (India)
  • Microsoft (US)
  • MessageBird (Netherlands)
  • Plivo (US)
  • Botmaker (US)
  • EnableX.io (Singapore)
  • TextUs (US)
  • Voxvalley (Singapore)
  • Vidyo (US)
  • Voximplant (US)
  • MOBtexting (India)
  • Nuso (US)
  • Iotum (Canada)

Research Coverage

The publisher segments the CPaaS market based on Component (Solutions and Services), Organization Size (Large enterprises and SMEs), Vertical (BFSI, Retail & eCommerce, IT & Telecom, Government, Healthcare, Education, Manufacturing, and Other Verticals), and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America).

The Solutions segment includes Message (SMS, MMS, social channels, RCS, and Email), Voice (outbound & inbound voice calls, IVR calls, VoIP, SIP Trunking services, and WebRTC-based calling), Video (Video Calling, Video Conferencing, and WebRTC-based Video), and Other Solutions (Security and Reporting & Analytics). Services segment includes Professional Services and managed Services. The Professional Services Segment is further classified into Implementation & Integration, Training & Consulting, And Support & Maintenance.

The report also provides a comprehensive review of the drivers, restraints, opportunities, and challenges in the CPaaS market. It covers the qualitative aspects in addition to the quantitative aspects of the market.

Reasons to Buy the Report

  • The report would help market leaders and new entrants in the following ways:
  • It comprehensively segments the CPaaS market and provides the closest approximations of the revenue numbers for the overall market and its subsegments across different regions.
  • It would help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities in the market.
  • It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes a competitor ecosystem, new product launches, product enhancement, partnerships, mergers, and acquisitions. 
Frequently Asked Questions about the Global Communication Platform as a Service Market

What is the estimated value of the Global Communication Platform as a Service Market?

The Global Communication Platform as a Service Market was estimated to be valued at $12.5 Billion in 2022.

What is the growth rate of the Global Communication Platform as a Service Market?

The growth rate of the Global Communication Platform as a Service Market is 29.4%, with an estimated value of $45.3 Billion by 2027.

What is the forecasted size of the Global Communication Platform as a Service Market?

The Global Communication Platform as a Service Market is estimated to be worth $45.3 Billion by 2027.

Who are the key companies in the Global Communication Platform as a Service Market?

Key companies in the Global Communication Platform as a Service Market include 8X8, Avaya, Aws, Bandwidth, Botmaker, Cm.Com, Dolby.Io, Enablex.Io and Iotum.

Table of Contents

1 Introduction
1.1 Study Objectives
1.2 Market Definition
1.2.1 Inclusions & Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered
1.5 Currency Considered
Table 1 USD Exchange Rate, 2018-2021
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
Figure 1 Communication Platform as a Service Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
Figure 2 Breakup of Primary Interviews: by Company Type, Designation, and Region
2.1.2.2 Key Industry Insights
2.2 Data Triangulation
2.3 Market Size Estimation
Figure 3 Communication Platform as a Service Market: Top-Down and Bottom-Up Approaches
Figure 4 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue of Cpaas Vendors Offering Solutions and Services
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach (Supply Side) - Collective Revenue of Cpaas Vendors
Figure 6 Market Size Estimation Methodology: CAGR Projections from Supply Side
Figure 7 Market Size Estimation Methodology - Approach 2 (Bottom-Up): Revenue Generated by Cpaas Vendors from Each Component
Figure 8 Market Size Estimation Methodology - Approach 2 (Demand Side): Revenue Generated from Different Applications
2.4 Market Forecast
Table 2 Factor Analysis
2.5 Research Assumptions
2.6 Limitations and Risk Assessment

3 Executive Summary
Figure 9 Cpaas Market, 2022-2027
Figure 10 Solutions Segment to Account for Larger Share by 2027
Figure 11 Message Segment to Account for Largest Share by 2027
Figure 12 Professional Services Segment to Account for Larger Share by 2027
Figure 13 Implementation & Integration Segment to Account for Largest Share by 2027
Figure 14 Large Enterprises Segment to Account for Larger Share by 2027
Figure 15 Top Verticals in Communication Platform as a Service Market, 2020-2027
Figure 16 Market: Regional Snapshot

4 Premium Insights
4.1 Attractive Opportunities for Players in Communication Platform as a Service Market
Figure 17 Rising Demand for Improved Customer Service and Client Engagement
4.2 Market, by Component, 2022 Vs. 2027
Figure 18 Solutions Segment to Account for Larger Share by 2027
4.3 Market, by Solution, 2022 Vs. 2027
Figure 19 Message Segment to Account for Largest Share by 2027
4.4 Market, by Service, 2022 Vs. 2027
Figure 20 Professional Services Segment to Account for Larger Share by 2027
4.5 Market, by Professional Service, 2022 Vs. 2027
Figure 21 Implementation & Integration Segment to Account for Largest Share by 2027
4.6 Market, by Organization Size, 2022 Vs. 2027
Figure 22 Large Enterprises Segment to Account for Larger Share by 2027
4.7 Market, by Vertical, 2022 Vs. 2027
Figure 23 It & Telecom Segment to Account for Largest Share by 2027
4.8 Market: Regional Scenario, 2022-2027
Figure 24 Asia-Pacific to Emerge as Best Market for Investments During Forecast Period

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
Figure 25 Communication Platform as a Service Market: Drivers, Restraints, Opportunities, and Challenges
5.2.1 Drivers
5.2.1.1 Growing Demand for Improved Customer Service and Client Engagement
5.2.1.2 Cost-Effectiveness of Cpaas Solutions
5.2.1.3 Enhanced Customizability and Scalability
5.2.1.4 Entry of Large Enterprises
5.2.1.5 Boost in Demand for Cpaas Solutions After Pandemic
Figure 26 Digitization in Customer Interactions, 2017-2020
5.2.2 Restraints
5.2.2.1 Security Concerns Related to Public Cloud
Figure 27 Enterprise Hybrid Cloud Strategies
5.2.3 Opportunities
5.2.3.1 New Channels to Digital Transformation
Figure 28 Global Unique Mobile User Data, by Channel, 2022
Figure 29 Percentage Spending on Cpaas Solutions, by Channel, 2020-2024
5.2.3.2 Emergence of Programmable Videos
5.2.4 Challenges
5.2.4.1 Vulnerability of Cpaas Companies to Fraudulent Activities
5.2.4.2 Poor Customer Experience due to Multiple Levels of Intermediaries
5.3 Value Chain Analysis
Figure 30 Value Chain Analysis
5.4 Ecosystem Analysis
Figure 31 Ecosystem Analysis
5.5 Pricing Analysis
Table 3 Bandwidth: Pricing Analysis, 2022
Table 4 Plivo: Pricing Analysis, 2022
Table 5 Telnyx: Pricing Analysis, 2022
Table 6 Enablex: Pricing Analysis, 2022
5.6 Technology Analysis
5.6.1 Machine Learning and Artificial Intelligence
5.6.2 Cloud Technology
5.6.3 5G Network
5.7 Case Study Analysis
5.7.1 Plivo Helped Fluent Improve Sms Deliverability in Canada
5.7.2 Twilio Helped Panera Bread Extend Contactless Service and Increase Guest Choice
5.7.3 Messagebird Helped Amazon Prime Video Increase Customer Engagement
5.8 Key Conferences & Events, 2022-2023
Table 7 Key Conferences & Events, 2022-2023
5.9 Patent Analysis
Table 8 Patents Analysis, 2020-2022
Table 9 Top 10 Patent Owners (Global), 2021
Figure 32 Top 10 Companies with Highest Number of Patents
Figure 33 Number of Patents Published, 2011-2021
5.10 Porter's Five Forces Analysis
Table 10 Porter's Five Forces Analysis
5.10.1 Threat from New Entrants
5.10.2 Threat from Substitutes
5.10.3 Bargaining Power of Suppliers
5.10.4 Bargaining Power of Buyers
5.10.5 Intensity of Competitive Rivalry
Figure 34 Porter's Five Forces Analysis
5.11 Tariff & Regulatory Landscape
5.11.1 Regulatory Bodies, Government Agencies, and Other Organizations
Table 11 North America: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 12 Europe: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 13 Asia-Pacific: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 14 RoW: List of Regulatory Bodies, Government Agencies, and Other Organizations
5.11.2 Regulatory Implications and Industry Standards
5.11.3 General Data Protection Regulation
5.11.4 Sec Rule 17A-4
5.11.5 Iso/Iec 27001
5.11.6 System and Organization Controls 2 Type Ii Compliance
5.11.7 Financial Industry Regulatory Authority
5.11.8 Freedom of Information Act
5.11.9 Health Insurance Portability and Accountability Act
5.12 Trends/Disruptions Impacting Buyers
Figure 35 Trends/Disruptions Impacting Buyers
5.13 Key Stakeholders & Buying Criteria
5.13.1 Key Stakeholders in Buying Process
Figure 36 Influence of Stakeholders on Buying Process for End-Users
Table 15 Influence of Stakeholders on Buying Process for End-Users
5.13.2 Buying Criteria
Figure 37 Key Buying Criteria for End-Users
Table 16 Key Buying Criteria for End-Users

6 Communication Platform as a Service Market, by Component
6.1 Introduction
6.1.1 Components: Market Drivers
Figure 38 Services Segment to Grow at Higher CAGR by 2027
Table 17 Market, by Component, 2018-2021 (USD Million)
Table 18 Market, by Component, 2022-2027 (USD Million)
6.2 Solutions
Figure 39 Video Segment to Grow at Highest CAGR by 2027
Table 19 Market, by Solution, 2018-2021 (USD Million)
Table 20 Market, by Solution, 2022-2027 (USD Million)
Table 21 Solutions: Market, by Region, 2018-2021 (USD Million)
Table 22 Solutions: Market, by Region, 2022-2027 (USD Million)
6.2.1 Message
6.2.1.1 Increasing Need for Advanced Messaging Capabilities
Table 23 Message: Market, by Region, 2018-2021 (USD Million)
Table 24 Message: Market, by Region, 2022-2027 (USD Million)
6.2.1.2 Short Message Service (Sms)
6.2.1.3 Multimedia Messaging Service (Mms)
6.2.1.4 Social Channels
6.2.1.5 Rich Communication Services (Rcs)
6.2.1.6 Email
6.2.2 Voice
6.2.2.1 Advanced Voice Communication Apis Enhance Customer Service
Table 25 Voice: Communication Platform as a Service Market, by Region, 2018-2021 (USD Million)
Table 26 Voice: Market, by Region, 2022-2027 (USD Million)
6.2.2.2 Outbound & Inbound Voice Calls
6.2.2.3 Interactive Voice Response (Ivr)
6.2.2.4 Voice Over Internet Protocol (Voip)
6.2.2.5 Sip Trunking Services
6.2.2.6 Webrtc-Based Calling
6.2.3 Video
6.2.3.1 Rising Preference for In-Person Communication
Table 27 Video: Market, by Region, 2018-2021 (USD Million)
Table 28 Video: Market, by Region, 2022-2027 (USD Million)
6.2.3.2 Video Calling
6.2.3.3 Video Conferencing
6.2.3.4 Webrtc-Based Video
6.2.4 Other Solutions
Table 29 Other Solutions: Market, by Region, 2018-2021 (USD Million)
Table 30 Other Solutions: Market, by Region, 2022-2027 (USD Million)
6.3 Services
Figure 40 Managed Services Segment to Grow at Higher CAGR by 2027
Table 31 Communication Platform as a Service Market, by Service, 2018-2021 (USD Million)
Table 32 Market, by Service, 2022-2027 (USD Million)
Table 33 Services: Market, by Region, 2018-2021 (USD Million)
Table 34 Services: Market, by Region, 2022-2027 (USD Million)
6.3.1 Professional Services
6.3.1.1 Rising Preference for Innovative Communication Solutions
Figure 41 Support & Maintenance Segment to Grow at Highest CAGR by 2027
Table 35 Market, by Professional Service, 2018-2021 (USD Million)
Table 36 Market, by Professional Service, 2022-2027 (USD Million)
Table 37 Professional Services: Market, by Region, 2018-2021 (USD Million)
Table 38 Professional Services: Market, by Region, 2022-2027 (USD Million)
6.3.1.2 Implementation & Integration Services
Table 39 Implementation & Integration Services: Communication Platform as a Service Market, by Region, 2018-2021 (USD Million)
Table 40 Implementation & Integration Services: Market, by Region, 2022-2027 (USD Million)
6.3.1.3 Training & Consulting Services
Table 41 Training & Consulting Services: Market, by Region, 2018-2021 (USD Million)
Table 42 Training & Consulting Services: Market, by Region, 2022-2027 (USD Million)
6.3.1.4 Support & Maintenance Services
Table 43 Support & Maintenance Services: Market, by Region, 2018-2021 (USD Million)
Table 44 Support & Maintenance Services: Market, by Region, 2022-2027 (USD Million)
6.3.2 Managed Services
6.3.2.1 Growing Need to Reduce Workload on It Workforce to Ensure Business Continuity
Table 45 Managed Services: Market, by Region, 2018-2021 (USD Million)
Table 46 Managed Services: Market, by Region, 2022-2027 (USD Million)

7 Communication Platform as a Service Market, by Organization Size
7.1 Introduction
7.1.1 Organization Sizes: Market Drivers
Figure 42 Small and Medium-Sized Enterprises Segment to Grow at Higher CAGR by 2027
Table 47 Market, by Organization Size, 2018-2021 (USD Million)
Table 48 Market, by Organization Size, 2022-2027 (USD Million)
7.2 Large Enterprises
7.2.1 Increasing Demand for Affordability and High Economies of Scale
Table 49 Large Enterprises: Market, by Region, 2018-2021 (USD Million)
Table 50 Large Enterprises: Market, by Region, 2022-2027 (USD Million)
7.3 Small and Medium-Sized Enterprises
7.3.1 Rising Need for Cost-Effective Solutions Among Smes
Table 51 Small and Medium-Sized Enterprises: Market, by Region, 2018-2021 (USD Million)
Table 52 Small and Medium-Sized Enterprises: Market, by Region, 2022-2027 (USD Million)

8 Communication Platform as a Service Market, by Vertical
8.1 Introduction
8.1.1 Verticals: Market Drivers
Figure 43 Retail & Ecommerce Segment to Grow at Highest CAGR by 2027
Table 53 Market, by Vertical, 2018-2021 (USD Million)
Table 54 Market, by Vertical, 2022-2027 (USD Million)
8.2 Banking, Financial Services, and Insurance (Bfsi)
8.2.1 Rising Need for Effective Customer Engagement in Banking and Financial Industry
Table 55 Bfsi: Market, by Region, 2018-2021 (USD Million)
Table 56 Bfsi: Market, by Region, 2022-2027 (USD Million)
8.3 Retail & Ecommerce
8.3.1 Growing Demand for Real-Time Proactive Responses Using Social Media and Video Communication
Table 57 Retail & Ecommerce: Market, by Region, 2018-2021 (USD Million)
Table 58 Retail & Ecommerce: Market, by Region, 2022-2027 (USD Million)
8.4 It & Telecom
8.4.1 Increasing Demand for Flexibility and Scalability in Core Business Tasks
Table 59 It & Telecom: Communication Platform as a Service Market, by Region, 2018-2021 (USD Million)
Table 60 It & Telecom: Market, by Region, 2022-2027 (USD Million)
8.5 Government
8.5.1 Rising Need for Reliable Communication Services to Empower Citizens
Table 61 Government: Market, by Region, 2018-2021 (USD Million)
Table 62 Government: Market, by Region, 2022-2027 (USD Million)
8.6 Healthcare
8.6.1 Video and Audio Interactions Achieve Effective Patient Care
Table 63 Healthcare: Communication Platform as a Service Market, by Region, 2018-2021 (USD Million)
Table 64 Healthcare: Market, by Region, 2022-2027 (USD Million)
8.7 Education
8.7.1 Instant Messaging and Video Conferencing Provide Students with Flexibility
Table 65 Education: Market, by Region, 2018-2021 (USD Million)
Table 66 Education:Market, by Region, 2022-2027 (USD Million)
8.8 Manufacturing
8.8.1 Growing Need to Connect Disparate Locations and Enhance Business Process Efficiency
Table 67 Manufacturing: Market, by Region, 2018-2021 (USD Million)
Table 68 Manufacturing: Market, by Region, 2022-2027 (USD Million)
8.9 Other Verticals
Table 69 Other Verticals: Market, by Region, 2018-2021 (USD Million)
Table 70 Other Verticals: Market, by Region, 2022-2027 (USD Million)

9 Communication Platform as a Service Market, by Region
9.1 Introduction
Figure 44 North America to Account for Largest Market Size in 2027
Figure 45 Asia-Pacific to Grow at Highest CAGR During Forecast Period
Table 71 Market, by Region, 2018-2021 (USD Million)
Table 72 Market, by Region, 2022-2027 (USD Million)
9.2 North America
Table 73 North America: PESTLE Analysis
9.2.1 North America: Market Drivers
Figure 46 North America: Market Snapshot
Table 74 North America: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 75 North America: Market, by Component, 2022-2027 (USD Million)
Table 76 North America: Market, by Solution, 2018-2021 (USD Million)
Table 77 North America: Market, by Solution, 2022-2027 (USD Million)
Table 78 North America: Market, by Service, 2018-2021 (USD Million)
Table 79 North America: Market, by Service, 2022-2027 (USD Million)
Table 80 North America: Market, by Professional Service, 2018-2021 (USD Million)
Table 81 North America: Market, by Professional Service, 2022-2027 (USD Million)
Table 82 North America: Market, by Organization Size, 2018-2021 (USD Million)
Table 83 North America: Market, by Organization Size, 2022-2027 (USD Million)
Table 84 North America: Market, by Vertical, 2018-2021 (USD Million)
Table 85 North America: Market, by Vertical, 2022-2027 (USD Million)
Table 86 North America: Market, by Country, 2018-2021 (USD Million)
Table 87 North America: Market, by Country, 2022-2027 (USD Million)
9.2.2 US
9.2.2.1 Availability of Robust Telecom and Cloud Infrastructure
Table 88 US: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 89 US: Market, by Component, 2022-2027 (USD Million)
Table 90 US: Market, by Organization Size, 2018-2021 (USD Million)
Table 91 US: Market, by Organization Size, 2022-2027 (USD Million)
9.2.3 Canada
9.2.3.1 Increasing Demand for Enhanced Customer Engagement
Table 92 Canada: Market, by Component, 2018-2021 (USD Million)
Table 93 Canada: Market, by Component, 2022-2027 (USD Million)
Table 94 Canada: Market, by Organization Size, 2018-2021 (USD Million)
Table 95 Canada: Market, by Organization Size, 2022-2027 (USD Million)
9.3 Europe
Table 96 Europe: PESTLE Analysis
9.3.1 Europe: Communication Platform as a Service Market Drivers
Table 97 Europe: Market, by Component, 2018-2021 (USD Million)
Table 98 Europe: Market, by Component, 2022-2027 (USD Million)
Table 99 Europe: Market, by Solution, 2018-2021 (USD Million)
Table 100 Europe: Market, by Solution, 2022-2027 (USD Million)
Table 101 Europe: Market, by Service, 2018-2021 (USD Million)
Table 102 Europe: Market, by Service, 2022-2027 (USD Million)
Table 103 Europe: Market, by Professional Service, 2018-2021 (USD Million)
Table 104 Europe: Market, by Professional Service, 2022-2027 (USD Million)
Table 105 Europe: Communication Platform as a Market, by Organization Size, 2018-2021 (USD Million)
Table 106 Europe: Communication Platform as a Market, by Organization Size, 2022-2027 (USD Million)
Table 107 Europe: Communication Platform as a Service Market, by Vertical, 2018-2021 (USD Million)
Table 108 Europe: Market, by Vertical, 2022-2027 (USD Million)
Table 109 Europe: Market, by Country, 2018-2021 (USD Million)
Table 110 Europe: Market, by Country, 2022-2027 (USD Million)
9.3.2 UK
9.3.2.1 Growing Adoption of Cloud and Ai Technologies
Table 111 UK: Market, by Component, 2018-2021 (USD Million)
Table 112 UK: Market, by Component, 2022-2027 (USD Million)
Table 113 UK: Market, by Organization Size, 2018-2021 (USD Million)
Table 114 UK: Market, by Organization Size, 2022-2027 (USD Million)
False
9.3.3.1 Investment in Advanced Technologies Favorable to Business Environment
Table 115 Germany: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 116 Germany: Market, by Component, 2022-2027 (USD Million)
Table 117 Germany: Market, by Organization Size, 2018-2021 (USD Million)
Table 118 Germany: Market, by Organization Size, 2022-2027 (USD Million)
9.3.4 France
9.3.4.1 Rising Growth Opportunities in Cloud-Based Services
Table 119 France: Market, by Component, 2018-2021 (USD Million)
Table 120 France: Market, by Component, 2022-2027 (USD Million)
Table 121 France: Market, by Organization Size, 2018-2021 (USD Million)
Table 122 France: Market, by Organization Size, 2022-2027 (USD Million)
9.3.5 Rest of Europe
Table 123 Rest of Europe: Market, by Component, 2018-2021 (USD Million)
Table 124 Rest of Europe: Market, by Component, 2022-2027 (USD Million)
Table 125 Rest of Europe: Market, by Organization Size, 2018-2021 (USD Million)
Table 126 Rest of Europe: Market, by Organization Size, 2022-2027 (USD Million)
9.4 Asia-Pacific
Table 127 Asia-Pacific: PESTLE Analysis
9.4.1 Asia-Pacific: Communication Platform as a Service Market Drivers
Figure 47 Asia-Pacific: Market Snapshot
Table 128 Asia-Pacific: Market, by Component, 2018-2021 (USD Million)
Table 129 Asia-Pacific: Market, by Component, 2022-2027 (USD Million)
Table 130 Asia-Pacific: Market, by Solution, 2018-2021 (USD Million)
Table 131 Asia-Pacific: Market, by Solution, 2022-2027 (USD Million)
Table 132 Asia-Pacific: Market, by Service, 2018-2021 (USD Million)
Table 133 Asia-Pacific: Market, by Service, 2022-2027 (USD Million)
Table 134 Asia-Pacific: Market, by Professional Service, 2018-2021 (USD Million)
Table 135 Asia-Pacific: Market, by Professional Service, 2022-2027 (USD Million)
Table 136 Asia-Pacific: Market, by Organization Size, 2018-2021 (USD Million)
Table 137 Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
Table 138 Asia-Pacific: Market, by Vertical, 2018-2021 (USD Million)
Table 139 Asia-Pacific: Market, by Vertical, 2022-2027 (USD Million)
Table 140 Asia-Pacific: Market, by Country, 2018-2021 (USD Million)
Table 141 Asia-Pacific: Market, by Country, 2022-2027 (USD Million)
9.4.2 China
9.4.2.1 Growing Need to Add Agility to Business Processes
Table 142 China: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 143 China: Market, by Component, 2022-2027 (USD Million)
Table 144 China: Communication Platform as a Service, by Organization Size, 2018-2021 (USD Million)
Table 145 China: Communication Platform as a Service, by Organization Size, 2022-2027 (USD Million)
9.4.3 Japan
9.4.3.1 Increasing Investments in R&D
Table 146 Japan: Market, by Component, 2018-2021 (USD Million)
Table 147 Japan: Market, by Component, 2022-2027 (USD Million)
Table 148 Japan: Market, by Organization Size, 2018-2021 (USD Million)
Table 149 Japan: Market, by Organization Size, 2022-2027 (USD Million)
9.4.4 India
9.4.4.1 Growing Adoption of New Technologies
Table 150 India: Market, by Component, 2018-2021 (USD Million)
Table 151 India: Market, by Component, 2022-2027 (USD Million)
Table 152 India: Market, by Organization Size, 2018-2021 (USD Million)
Table 153 India: Market, by Organization Size, 2022-2027 (USD Million)
9.4.5 Rest of Asia-Pacific
Table 154 Rest of Asia-Pacific: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 155 Rest of Asia-Pacific: Market, by Component, 2022-2027 (USD Million)
Table 156 Rest of Asia-Pacific: Market, by Organization Size, 2018-2021 (USD Million)
Table 157 Rest of Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
9.5 Middle East & Africa
Table 158 Middle East & Africa: PESTLE Analysis
9.5.1 Middle East & Africa: Market Drivers
Table 159 Middle East & Africa: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 160 Middle East & Africa: Market, by Component, 2022-2027 (USD Million)
Table 161 Middle East & Africa: Market, by Solution, 2018-2021 (USD Million)
Table 162 Middle East & Africa: Market, by Solution, 2022-2027 (USD Million)
Table 163 Middle East & Africa: Market, by Service, 2018-2021 (USD Million)
Table 164 Middle East & Africa: Market, by Service, 2022-2027 (USD Million)
Table 165 Middle East & Africa: Market, by Professional Service, 2018-2021 (USD Million)
Table 166 Middle East & Africa: Market, by Professional Service, 2022-2027 (USD Million)
Table 167 Middle East & Africa: Market, by Organization Size, 2018-2021 (USD Million)
Table 168 Middle East & Africa: Market, by Organization Size, 2022-2027 (USD Million)
Table 169 Middle East & Africa: Market, by Vertical, 2018-2021 (USD Million)
Table 170 Middle East & Africa: Market, by Vertical, 2022-2027 (USD Million)
Table 171 Middle East & Africa: Market, by Country, 2018-2021 (USD Million)
Table 172 Middle East & Africa: Market, by Country, 2022-2027 (USD Million)
9.5.2 Saudi Arabia
9.5.2.1 Increasing Number of Internet Users
Table 173 Saudi Arabia: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 174 Saudi Arabia: Market, by Component, 2022-2027 (USD Million)
Table 175 Saudi Arabia: Market, by Organization Size, 2018-2021 (USD Million)
Table 176 Saudi Arabia: Market, by Organization Size, 2022-2027 (USD Million)
9.5.3 UAE
9.5.3.1 Rising Need for Low It Costs and High Scalability
Table 177 UAE: Market, by Component, 2018-2021 (USD Million)
Table 178 UAE: Market, by Component, 2022-2027 (USD Million)
Table 179 UAE: Market, by Organization Size, 2018-2021 (USD Million)
Table 180 UAE: Market, by Organization Size, 2022-2027 (USD Million)
9.5.4 Rest of Middle East & Africa
Table 181 Rest of Middle East & Africa: Market, by Component, 2018-2021 (USD Million)
Table 182 Rest of Middle East & Africa: Market, by Component, 2022-2027 (USD Million)
Table 183 Rest of Middle East & Africa: Market, by Organization Size, 2018-2021 (USD Million)
Table 184 Rest of Middle East & Africa: Market, by Organization Size, 2022-2027 (USD Million)
9.6 Latin America
Table 185 Latin America: PESTLE Analysis
9.6.1 Latin America: Communication Platform as a Service Market Drivers
Table 186 Latin America: Market, by Component, 2018-2021 (USD Million)
Table 187 Latin America: Market, by Component, 2022-2027 (USD Million)
Table 188 Latin America: Market, by Solution, 2018-2021 (USD Million)
Table 189 Latin America: Market, by Solution, 2022-2027 (USD Million)
Table 190 Latin America: Market, by Service, 2018-2021 (USD Million)
Table 191 Latin America: Market, by Service, 2022-2027 (USD Million)
Table 192 Latin America: Market, by Professional Service, 2018-2021 (USD Million)
Table 193 Latin America: Market, by Professional Service, 2022-2027 (USD Million)
Table 194 Latin America: Market, by Organization Size, 2018-2021 (USD Million)
Table 195 Latin America: Market, by Organization Size, 2022-2027 (USD Million)
Table 196 Latin America: Market, by Vertical, 2018-2021 (USD Million)
Table 197 Latin America: Market, by Vertical, 2022-2027 (USD Million)
Table 198 Latin America: Market, by Country, 2018-2021 (USD Million)
Table 199 Latin America: Market, by Country, 2022-2027 (USD Million)
9.6.2 Brazil
9.6.2.1 Growing Digitalization
Table 200 Brazil: Communication Platform as a Service Market, by Component, 2018-2021 (USD Million)
Table 201 Brazil: Market, by Component, 2022-2027 (USD Million)
Table 202 Brazil: Market, by Organization Size, 2018-2021 (USD Million)
Table 203 Brazil: Market, by Organization Size, 2022-2027 (USD Million)
9.6.3 Rest of Latin America
Table 204 Rest of Latin America: Market, by Component, 2018-2021 (USD Million)
Table 205 Rest of Latin America: Market, by Component, 2022-2027 (USD Million)
Table 206 Rest of Latin America: Market, by Organization Size, 2018-2021 (USD Million)
Table 207 Rest of Latin America: Market, by Organization Size, 2022-2027 (USD Million)

10 Competitive Landscape
10.1 Overview
10.2 Market Evaluation Framework
Figure 48 Market Evaluation Framework, 2020-2022
10.3 Strategies Adopted by Key Players
Table 208 Strategies Adopted by Key Players
10.4 Revenue Analysis
Figure 49 Historical Revenue Analysis of Leading Players, 2019-2021 (USD Million)
10.5 Market Share Analysis
Figure 50 Market Share Analysis, 2021
Table 209 Intensity of Competitive Rivalry
10.6 Evaluation Quadrant for Key Players, 2022
Table 210 Evaluation Quadrant for Key Players, 2022
10.6.1 Stars
10.6.2 Emerging Leaders
10.6.3 Pervasive Players
10.6.4 Participants
Figure 51 Evaluation Matrix for Key Players, 2022
10.6.5 Company Product Footprint Analysis
Table 211 Company Overall Footprint
Table 212 Company Footprint, by Component
Table 213 Company Footprint, by Vertical
Table 214 Company Footprint, by Region
10.7 Ranking of Key Players
Figure 52 Ranking of Key Players, 2021
10.8 Evaluation Matrix for Startups/Smes, 2022
Figure 53 Evaluation Matrix for Startups/Smes: Criteria Weightage
10.8.1 Progressive Companies
10.8.2 Responsive Companies
10.8.3 Dynamic Companies
10.8.4 Starting Blocks
Figure 54 Evaluation Matrix for Startups/Smes, 2022
10.8.5 Competitive Benchmarking
Table 215 Detailed List of Key Startup/Smes
Table 216 Competitive Benchmarking of Startups/Smes
10.9 Key Market Developments
10.9.1 Product Launches & Enhancements
Table 217 Product Launches & Enhancements, 2020-2022
10.9.2 Deals
Table 218 Deals, 2020-2022
10.9.3 Others
Table 219 Others, 2020

11 Company Profiles
(Business Overview, Products/Solutions/Services Offered, Recent Developments, Analyst's View (Key Strengths/Right to Win, Strategic Choices Made, Weakness/Competitive Threats)*
11.1 Introduction
11.2 Key Players
11.2.1 Twilio
Table 220 Twilio: Business Overview
Figure 55 Twilio: Company Snapshot
Table 221 Twilio: Products/Solutions/Services Offered
Table 222 Twilio: Product Launches & Enhancements
Table 223 Twilio: Deals
11.2.2 Sinch
Table 224 Sinch: Business Overview
Figure 56 Sinch: Company Snapshot
Table 225 Sinch: Products/Solutions/Services Offered
Table 226 Sinch: Product Launches & Enhancements
Table 227 Sinch: Deals
11.2.3 Avaya
Table 228 Avaya: Business Overview
Figure 57 Avaya: Company Snapshot
Table 229 Avaya: Products/Solutions/Services Offered
Table 230 Avaya: Product Launches & Enhancements
Table 231 Avaya: Deals
11.2.4 Vonage
Table 232 Vonage: Business Overview
Table 233 Vonage: Products/Solutions/Services Offered
Table 234 Vonage: Product Launches & Enhancements
Table 235 Vonage: Deals
11.2.5 Bandwidth
Table 236 Bandwidth: Business Overview
Figure 58 Bandwidth: Company Snapshot
Table 237 Bandwidth: Products/Solutions/Services Offered
Table 238 Bandwidth: Deals
Table 239 Bandwidth: Others
11.2.6 Ringcentral
Table 240 Ringcentral: Business Overview
Figure 59 Ringcentral: Company Snapshot
Table 241 Ringcentral: Products/Solutions/Services Offered
Table 242 Ringcentral: Product Launches & Enhancements
Table 243 Ringcentral: Deals
11.2.7 Telesign
Table 244 Telesign: Business Overview
Table 245 Telesign: Products/Solutions/Services Offered
Table 246 Telesign: Product Launches & Enhancements
Table 247 Telesign: Deals
11.2.8 Infobip
Table 248 Infobip: Business Overview
Table 249 Infobip: Products/Solutions/Services Offered
Table 250 Infobip: Deals
11.2.9 Cm.Com
Table 251 Cm.Com: Business Overview
Figure 60 Cm.Com: Company Snapshot
Table 252 Cm.Com: Products/Solutions/Services Offered
Table 253 Cm.Com: Product Launches & Enhancements
Table 254 Cm.Com: Deals
11.2.10 8X8
Table 255 8X8: Business Overview
Figure 61 8X8: Company Snapshot
Table 256 8X8: Products/Solutions/Services Offered
Table 257 8X8: Product Launches & Enhancements
Table 258 8X8: Deals
11.3 Other Players
11.3.1 Syniverse
11.3.2 Aws
11.3.3 Link Mobility
11.3.4 Tanla
11.3.5 Kaleyra
11.3.6 Telnyx
11.3.7 Dolby.Io
11.3.8 Route Mobile
11.3.9 Microsoft
11.3.10 Messagebird
11.4 Startups/Smes
11.4.1 Plivo
11.4.2 Botmaker
11.4.3 Enablex.Io
11.4.4 Textus
11.4.5 Voxvalley
11.4.6 Vidyo
11.4.7 Voximplant
11.4.8 Mobtexting
11.4.9 Nuso
11.4.10 Iotum

*Details on Business Overview, Products/Solutions/Services Offered, Recent Developments, Analyst's View (Key Strengths/Right to Win, Strategic Choices Made, Weakness/Competitive Threats)* Might Not be Captured in Case of Unlisted Companies.

12 Adjacent Markets
12.1 Introduction to Adjacent Markets
Table 259 Adjacent Markets and Forecasts
12.2 Limitations
12.3 Cloud Communication Platform Market
12.3.1 Cloud Communication Platform Market, by Solution
Table 260 Cloud Communication Platform Market, by Solution, 2014-2021 (USD Million)
12.3.2 Cloud Communication Platform Market, by Service
Table 261 Cloud Communication Platform Market, by Service, 2014-2021 (USD Million)
12.3.3 Cloud Communication Platform Market, by Organization Size
Table 262 Cloud Communication Platform Market, by Organization Size, 2014-2021 (USD Million)
12.3.4 Cloud Communication Platform Market, by Vertical
Table 263 Cloud Communication Platform Market, by Vertical, 2014-2021 (USD Million)
12.3.5 Cloud Communication Platform Market, by Region
Table 264 Cloud Communication Platform Market, by Region, 2014-2021 (USD Million)
12.4 Unified Communication as a Service Market
12.4.1 Unified Communication as a Service Market, by Component
Table 265 Unified Communication as a Service Market, by Component, 2017-2024 (USD Million)
12.4.2 Unified Communication as a Service Market, by Organization Size
Table 266 Unified Communication as a Service Market, by Organization Size, 2017-2024 (USD Million)
12.4.3 Unified Communication as a Service Market, by Vertical
Table 267 Unified Communication as a Service Market, by Vertical, 2017-2024 (USD Million)
12.4.4 Unified Communication as a Service Market, by Region
Table 268 Unified Communication as a Service Market, by Region, 2017-2024 (USD Million)

13 Appendix
13.1 Discussion Guide
13.2 Knowledgestore: The Subscription Portal
13.3 Customization Options

Executive Summary

Companies Mentioned

  • 8X8
  • Avaya
  • Aws
  • Bandwidth
  • Botmaker
  • Cm.Com
  • Dolby.Io
  • Enablex.Io
  • Infobip
  • Iotum
  • Kaleyra
  • Link Mobility
  • Messagebird
  • Microsoft
  • Mobtexting
  • Nuso
  • Plivo
  • Ringcentral
  • Route Mobile
  • Sinch
  • Syniverse
  • Tanla
  • Telesign
  • Telnyx
  • Textus
  • Twilio
  • Vidyo
  • Vonage
  • Voximplant
  • Voxvalley

Methodology

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