Digital Commerce Survey: Consumer Attitudes to Mobile Banking, Mcommerce & Contactless 2021 February 2021

The latest survey ‘Digital Commerce Survey: [US & UK] Consumer Attitudes to Mobile Banking, mCommerce & Contactless provides unique insights into consumer usage and attitudes, together with indications for the future adoption of services.

This research suite includes:

• Survey Takeaways & Analyst Commentary (PDF)
• Survey Excel & Questionnaire (Excel)

Key Features

• Separate insights and analysis for mCommerce, contactless payments, and mobile banking
• Insights for the US market; split by key demographics
• Snapshot of payment landscapes across multiple online channels
• Key takeaways on consumer attitudes and what they mean for the market
• Consumer brand rankings, service awareness, usage frequency and future opportunities
• Barriers to entry and consumer action analysis
• Expert commentary and backup analysis from the analysts

Key Questions Answered

• How is OEM Pay use affecting the contactless payments landscape?
• How does mCommerce use impact the overall card payments market?
• What are the most common tasks and platforms banks must master to drive up mobile banking usage?
• What do consumers think of Open Banking?
• What elements are driving consumers to digital-only banks, and are these a threat to existing players?

The accompanying Excel includes all the survey questions, responses and demographic breakdowns in tabular form.

The Excel suite includes:

Data splits for the [US/UK] market:

• Gender splits
• Age splits: 18-24, 25-34, 35-44, 45-54, 55-64, 65-74, 75+
• Contactless payment, mCommerce and mobile banking usage splits