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Netherlands BPO Services Market Summary, Competitive Analysis and Forecast to 2027

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    Report

  • 47 Pages
  • September 2023
  • Region: Netherlands
  • MarketLine
  • ID: 5741338
BPO Services in the Netherlands industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Dutch BPO services market had total revenues of $3.7 billion in 2022, representing a compound annual growth rate (CAGR) of 6.7% between 2017 and 2022.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $1.0 billion, equivalent to 28.3% of the market's overall value.
  • The Netherlands enjoys significant advantages in terms of a stable political and economic environment, lack of trade restrictions, excellent business practices, and highly developed communications infrastructure which promotes the country as a key destination for call center outsourcing.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the Netherlands
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the Netherlands
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Netherlands bpo services market with five year forecasts

Reasons to Buy

  • What was the size of the Netherlands bpo services market by value in 2022?
  • What will be the size of the Netherlands bpo services market in 2027?
  • What factors are affecting the strength of competition in the Netherlands bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the Netherlands's bpo services market?

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. TMF Group B.V.
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related research
10.4. About the Publisher
List of Tables
Table 1: Netherlands BPO services market value: $ million, 2017-22
Table 2: Netherlands BPO services market category segmentation: % share, by value, 2017-2022
Table 3: Netherlands BPO services market category segmentation: $ million, 2017-2022
Table 4: Netherlands BPO services market geography segmentation: $ million, 2022
Table 5: Netherlands BPO services market value forecast: $ million, 2022-27
Table 6: HCL Technologies Limited: key facts
Table 7: HCL Technologies Limited: Annual Financial Ratios
Table 8: HCL Technologies Limited: Key Employees
Table 9: HCL Technologies Limited: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: TMF Group B.V.: key facts
Table 18: TMF Group B.V.: Key Employees
Table 19: Netherlands size of population (million), 2018-22
Table 20: Netherlands gdp (constant 2005 prices, $ billion), 2018-22
Table 21: Netherlands gdp (current prices, $ billion), 2018-22
Table 22: Netherlands inflation, 2018-22
Table 23: Netherlands consumer price index (absolute), 2018-22
Table 24: Netherlands exchange rate, 2018-22
List of Figures
Figure 1: Netherlands BPO services market value: $ million, 2017-22
Figure 2: Netherlands BPO services market category segmentation: $ million, 2017-2022
Figure 3: Netherlands BPO services market geography segmentation: % share, by value, 2022
Figure 4: Netherlands BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in the Netherlands, 2022
Figure 6: Drivers of buyer power in the BPO services market in the Netherlands, 2022
Figure 7: Drivers of supplier power in the BPO services market in the Netherlands, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the Netherlands, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in the Netherlands, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in the Netherlands, 2022

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • HCL Technologies Limited
  • Capgemini SE
  • ISS AS
  • TMF Group B.V.