Audio Communication Monitoring Global Market Report 2024

Audio communication monitoring is employed to analyze audio conversations and recordings, capturing sounds from the surrounding environment. This monitoring includes the recording of sounds through audio surveillance, utilizing technologies like Audio Return Channel (ARC) and intruder detectors. Its applications span alarm verification, deterrence, and prevention, contributing to improved operations by enhancing communication between employees and customers, as well as facilitating efficient day-to-day business activities.

The primary types of audio communication monitoring are wired communication and wireless communication. Wired audio communication monitoring is geared towards high-speed data transfer, providing enhanced protection against potential attacks through the use of wired-based technology. It caters to organizations of various sizes, including large enterprises and small and medium-sized enterprises, incorporating components such as solutions and services. Deployment options encompass both cloud-based and on-premises solutions, serving diverse sectors such as BFSI, media and entertainment, retail and e-commerce, telecom and IT, government, healthcare, and life sciences, among others, including travel and hospitality, education, and transportation and logistics.

The audio communication monitoring market research report is one of a series of new reports that provides audio communication monitoring market statistics, including audio communication monitoring industry global market size, regional shares, competitors with an audio communication monitoring market share, detailed audio communication monitoring market segments, audio communication monitoring market trends and opportunities, and any further data you may need to thrive in the audio communication monitoring industry. This audio communication monitoring market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The audio communication monitoring market size has grown exponentially in recent years. It will grow from $9.57 billion in 2023 to $11.71 billion in 2024 at a compound annual growth rate (CAGR) of 22.3%. The increase in the historic period can be attributed to factors such as the rise in contact centers, the expansion of e-commerce and online businesses, an increased focus on employee training and development, a heightened emphasis on security and compliance, and the growth of remote work.

The audio communication monitoring market size is expected to see exponential growth in the next few years. It will grow to $27.06 billion in 2028 at a compound annual growth rate (CAGR) of 23.3%. The anticipated growth in the forecast period can be attributed to factors such as the increasing focus on customer-centric organizations, growing concerns for the security of stored data, rising regulatory compliance requirements, an upsurge in data analytics utilization, and a growing demand from emerging markets. Key trends expected in this period include the adoption of AI-powered sentiment analysis, convergence with speech analytics, multichannel monitoring, the implementation of blockchain for security, and the adoption of hybrid cloud solutions.

The anticipated rise in telemarketing fraud, cybercrimes, and system hacking incidents is poised to drive the growth of the audio communication monitoring market. Telemarketing fraud, cybercrimes, and hacking are prevalent issues that exploit various communication channels, such as spam calls, emails, messages, and system breaches, posing security risks and privacy violations. For example, reports from immuniweb SA in November 2022 indicated that 80% of organizations faced security incidents linked to their cloud infrastructure in 2022. Likewise, the UK's Department for Digital, Culture, Media & Sport, Cyber Security Breaches Survey 2021 reported that 39% of businesses encountered cyber security breaches or attacks within the last year, showcasing the prevalence of these threats. Consequently, the surge in these risks is a significant driver for the growth of the audio communication monitoring market.

The expanding adoption of cloud-based solutions is anticipated to fuel the growth of the audio communication monitoring market. Cloud services offer diverse on-demand computing resources and applications delivered over the internet, allowing flexibility, cost-effectiveness, and enhanced security. These solutions are beneficial for audio communication monitoring, ensuring compliance and improving customer service. An AAG IT Support Service report in September 2022 revealed a global study wherein 63% of respondents reported extensive usage of cloud services, indicating a marked increase from previous years. This growing adoption of cloud-based solutions is expected to be a key driver for the audio communication monitoring market.

The growing application of artificial intelligence (AI) and Natural Language Processing (NLP) technologies is a prominent trend in the audio communication monitoring market. NLP, a subset of AI, empowers machines to comprehend human language. Many industry players are introducing innovative AI-related technologies to meet consumer demands. For instance, Tata Communications launched the 'IZO Financial Cloud' platform in July 2021. This platform leverages AI, blockchain, and machine learning to provide open banking services, digital solutions, and reinforce customer trust through secure cloud-based operations. This integration of AI and NLP technologies indicates a significant trend influencing the growth of the audio communication monitoring market.

Major companies within the audio communication monitoring market are increasingly embracing a strategic partnership approach to offer their clients holistic and integrated solutions. These strategic partnerships entail the collaboration of companies to leverage each other's strengths and resources for mutual benefit and collective success. An instance of this was observed in May 2022 when Shield, a US-based advanced end-to-end workplace intelligence platform, joined forces with Intelligent Voice Limited, a UK-based software company. Through this partnership, the primary goal was to enhance voice surveillance capabilities, aiming to improve the precision, functionalities, and the coverage of voice surveillance. This strategic collaboration sought to empower Shield's clientele with better tools to detect, comprehend, and respond to security threats more effectively.

In September 2023, Shure Incorporated, a US-based music company, made an undisclosed acquisition of Ab Wavemark Oy. This strategic move signifies Shure's dedication to broadening its range of software solutions specifically designed for audio engineers and fortifying its commitment to delivering innovative solutions that enhance operational workflows. Ab Wavemark Oy, a Finland-based software company providing audio communication monitoring products, is expected to add value to Shure's existing portfolio of offerings, contributing to the enhancement and innovation of their solutions.

Major companies operating in the audio communication monitoring market include Neptune Intelligence Computer Engineering, Cisco Systems Inc., International Business Machines Corporation, Enghouse Interactive, Google LLC, AudioCodes Ltd., Integrated Research Limited, Martello Technologies Group Inc., Nuance Communications Inc., Tata Communications Limited, Intelligent Voice Ltd., Fonetic Solutions Ltd., Nexidia Inc., Behavox Ltd., Nectar Services Corporation, Nugen Audio, Ameyo Pvt. Ltd., Avaya Inc., Veritone Inc., Relativity, PathSolutions, Empirix Inc., Genesys Telecom Labs, Vyopta Inc., Elastix, Dashbase Inc., Ribbon Communications Operating Company Inc., Deepgram Inc., Haloocom Technologies Private Limited, Toku Inc., Servetel, CloudTalk Inc., Verint Systems Inc., Zoom Video Communications Inc., CallMiner Inc., Clarabridge Inc., Speechmatics Ltd., Voci Technologies Inc., VoiceBase Inc., CallRail Inc., Marchex Inc., RingCentral Inc., Aircall Inc., Talkdesk Inc., Five9 Inc., Vonage Holdings Corp., 8x8 Inc., Dialpad Inc., Twilio Inc., Natterbox Ltd.

North America was the largest region in the audio communication monitoring market in 2023. Asia-Pacific is expected to be the fastest growing region in the forecast period. The regions covered in the audio communication monitoring market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the audio communication monitoring market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

The audio communication monitoring market consists of revenues earned by entities by providing audio communication monitoring services such as audio quality analysis, audio loudness enhancer, audio metering and monitoring, call recording. The market value includes the value of related goods sold by the service provider or included within the service offering. The audio communication monitoring market also includes sales of computers, computer peripherals and telecommunications equipment which are used in providing audio communication monitoring services. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


This product will be delivered within 3-5 business days.