Business Processes Outsourcing Global Market Opportunities And Strategies To 2032 provides the strategists; marketers and senior management with the critical information they need to assess the global business processes outsourcing market as it emerges from the COVID 19 shut down.
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Description:
Where is the largest and fastest-growing market for business processes outsourcing? How does the market relate to the overall economy; demography and other similar markets? What forces will shape the market going forward? The business processes outsourcing market global report answers all these questions and many more.
The report covers market characteristics; size and growth; segmentation; regional and country breakdowns; competitive landscape; market shares; trends and strategies for this market. It traces the market’s history and forecasts market growth by geography. It places the market within the context of the wider business processes outsourcing market; and compares it with other markets.
The report covers the following chapters
- Introduction and Market Characteristics
Brief introduction to the segmentations covered in the market, definitions and explanations about the wealth management market.
- Supply Chain
The supply chain section of the report defines and explains the key players in the wealth management industry supply chain.
- Customer Information
This chapter covers recent customers’ trends/preferences in the global wealth management market.
- Key Trends
Highlights the major trends shaping the global wealth management market. This section also highlights likely future developments in the market.
- PESTEL Analysis
This chapter describes the market opportunity assessment through PESTEL analysis.
- Global Market Size and Growth
Global historic (2017-2022) and forecast (2022-2027), and (2027-2032) market values, and drivers and restraints that support and control the growth of the market in the historic and forecast periods.
- Regional Analysis
Historic (2017-2022) and forecast (2022-2027), and (2027-2032) market values and growth and market share comparison by region.
- Market Segmentation
Contains the market values (2017-2032) and analysis for each segment by type of source, by end use industry, by automation type, and by service provider’s location in the market.
- Regional Market Size and Growth
Regional market size (2022), historic (2017-2022) and forecast (2022-2027), and (2027-2032) market values, and growth and market share comparison of countries within the region. This report includes information on the regions Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa and major countries within each region.
- Competitive Landscape
Details on the competitive landscape of the market, estimated market shares and company profiles of the leading players.
- Fastest Emerging Companies
This section provides information about emerging mid-sized companies in the business processes outsourcing market
- Key Mergers and Acquisitions
Information on recent mergers and acquisitions in the market covered in the report. This section gives key financial details of mergers and acquisitions, which have shaped the market in recent years.
- Market Opportunities And Strategies
Describes market opportunities and strategies based on findings of the research, with information on growth opportunities across countries, segments and strategies to be followed in those markets.
- Conclusions And Recommendations
Includes recommendations for business processes outsourcing providers in terms of product/service offerings geographic expansion, marketing strategies and target groups.
- Appendix
This section includes details on the NAICS codes covered, abbreviations and currencies codes used in this report
Scope
Markets Covered:
1) By Service Type: CRM (Customer Relationship Management) BPO; HRO (Human Resources Outsourcing) BPO; Finance And Administration (F&A) BPO; Other BPO Services
2) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail; Information Technology (IT) And Telecom; Manufacturing; Healthcare; Other End-Uses
3) By Automation Type: Automated BPO Services; Non-Automated BPO Services
3) By Service Provider’s Location: North America; Asia-Pacific; Western Europe; Eastern Europe; Rest Of World
Companies Mentioned: ADP; Teleperformance; Concentrix; Paychex; Conduent
Countries: China; Australia; India; Indonesia; Japan; South Korea; USA; Brazil; France; Germany; UK; Russia
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time-series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets; GDP proportions; expenditure per capita; business processes outsourcing indicators comparison.
Data segmentations: country and regional historic and forecast data; market share of competitors; market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Table of Contents
1. Executive Summary2. Table of Contents
3. List of Figures
4. List of Tables
5. Report Structure
6. Introduction and Market Characteristics
6.1. General Market Definition
6.2. Summary
6.3. Business Processes Outsourcing Market Definition And Segmentations
6.4. Market Segmentation By Service Type
6.4.1. CRM BPO
6.4.2. HRO BPO
6.4.3. Finance And Administration (F&A) BPO
6.4.4. Other BPO Services
6.5. Market Segmentation By End-Use Industry
6.5.1. Banking, Financial Services And Insurance (BFSI)
6.5.2. Retail
6.5.3. Information Technology (IT) And Telecom
6.5.4. Manufacturing
6.5.5. Healthcare
6.5.6. Other End Uses
6.6. Market Segmentation By Automation Type
6.6.1. Automated BPO Services
6.6.2. Manual BPO Services
6.7. Market Segmentation By Service Provider’s Location
6.7.1. North America
6.7.2. Asia-Pacific
6.7.3. Western Europe
6.7.4. Eastern Europe
6.7.5. Rest Of World
7. Supply Chain
7.1.1. Resources
7.1.2. BPO Service Providers
7.1.3. Other Service Providers
7.1.4. End Users
8. Customer Information
8.1. Surge In Small Business Outsourcing
8.2. Business Process Outsourcing Drives Flexibility
8.3. Financial Advisors Are Highly Satisfied With External Investment Solutions
8.4. Technology Strategies Are The Most Outsourced Activity
8.5. Knowledgeable Advisors And Customer Feedback Is Most Valued
8.6. BPO Shift To Work-From-Home Model
8.7. Negligence Is The Biggest Cybersecurity Risk
8.8. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market
9. Major Market Trends
9.1. Use Of Artificial Intelligence
9.2. Leveraging Social Media Customer Experience
9.3. Cloud-Based Communication
9.4. Voice Analytics
9.5. Unified Communication
9.6. Strategic Partnerships
9.7. Investments
10. Automation And Artificial Intelligence in The BPO Industry
10.1. Robotic Process Automation
10.1.1. Chatbots
10.1.2. Cloud Computing
10.2. Artificial Intelligence (AI)
10.2.1. Call Center AI
10.2.2. Automatic Speech Recognition
10.2.3. Natural Language Processing
11. PESTEL Analysis
11.1. Political
11.1.1. Government Incentives
11.1.2. Digitization Initiatives By Governments
11.1.3. Changing Political Scenarios
11.2. Economical
11.2.1. Emerging Markets
11.2.2. Volatile Exchange Rates
11.2.3. High Interest Rates
11.3. Social
11.3.1. Skilled Populations In The Asia-Pacific Region
11.3.2. Quality Over Cost Behavior
11.4. Technological
11.4.1. Cybersecurity Threats
11.4.2. Development Of Telecom Infrastructure
11.4.3. Technological Advances
11.5. Environmental
11.5.1. Climate Change - COVID-19
11.5.2. Natural Disasters
11.6. Legal
11.6.1. Highly Regulated Environment
11.6.2. Privacy And Security Laws
12. Global Business Processes Outsourcing Market Size And Growth
12.1. Market Size
12.2. Historic Market Growth, 2017 - 2022, Value ($ Billion)
12.2.1. Market Drivers 2017 - 2022
12.2.2. Market Restraints 2017 - 2022
12.3. Forecast Market Growth, 2022 - 2027, 2032F Value ($ Billion)
12.3.1. Market Drivers 2022 - 2027
12.3.2. Market Restraints 2022 - 2027
13. Business Processes Outsourcing Market, Regional Analysis
13.1. Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
13.2. Global Business Processes Outsourcing Market, 2017 - 2027, Historic And Forecast, By Region
13.3. Global Business Processes Outsourcing Market, 2022 - 2027, Growth And Market Share Comparison, By Region
13.4. Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
13.5. Global Business Processes Outsourcing Market, 2017 - 2027, Historic And Forecast, By Country
13.6. Global Business Processes Outsourcing Market, 2022 - 2027, Growth And Market Share Comparison, By Country
14. Global Market Segmentation
14.1. Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
14.2. Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
14.3. Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
14.4. Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
15. Market Comparison with Macro Economic Factors
15.1. Business Processes Outsourcing Market Size, Percentage Of GDP, Global
15.2. Per Capita Average Business Processes Outsourcing Market Expenditure, Global
16. Market Comparison With Macro Economic Factors Across Countries
16.1. Business Processes Outsourcing Market Size, Percentage Of GDP, 2022, Major Countries
16.2. Business Processes Outsourcing Per Capita Expenditure, 2022, Major Countries
17. Business Processes Outsourcing Services Market Comparison With Industry Metrics
17.1. Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2022, By Country
18. Asia-Pacific Market
18.1. Summary
18.2. Market Overview
18.2.1. Region Information
18.2.2. Market Information
18.2.3. Background Information
18.2.4. Government Initiatives
18.2.5. Regulations
18.2.6. Regulatory Bodies
18.2.7. Major Associations
18.2.8. Taxes Levied
18.2.9. Corporate Tax Structure
18.2.10. Investments
18.2.11. Major Companies
18.3. Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
18.4. Asia-Pacific Business Processes Outsourcing Market: Country Analysis
18.5. Australia Market
18.6. Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
18.7. China Market
18.8. Summary
18.9. Market Overview
18.9.1. Country Information
18.9.2. Market Information
18.9.3. Background Information
18.9.4. Government Initiatives
18.9.5. Regulations
18.9.6. Regulatory Bodies
18.9.7. Major Associations
18.9.8. Taxes levied
18.9.9. Corporate Tax Structure
18.9.10. Investments
18.9.11. Major Companies
18.10. China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
18.11. India Market
18.12. India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
18.13. Japan Market
18.14. Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19. Western Europe Market
19.1. Summary
19.2. Market Overview
19.2.1. Region Information
19.2.2. Market Information
19.2.3. Background Information
19.2.4. Government Initiatives
19.2.5. Regulations
19.2.6. Regulatory Bodies
19.2.7. Major Associations
19.2.8. Taxes Levied
19.2.9. Corporate Tax Structure
19.2.10. Investments
19.2.11. Major Companies
19.3. Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19.4. Western Europe Business Processes Outsourcing Market: Country Analysis
19.5. France Market
19.6. France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19.7. Germany Market
19.8. Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19.9. Italy Market
19.10. Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19.11. Spain Market
19.12. Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
19.13. UK Market
19.14. UK Business Processes Outsourcing Market, Segmentation By Type Of Service, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
20. Eastern Europe Market
20.1. Summary
20.2. Market Overview
20.2.1. Region Information
20.2.2. Market Information
20.2.3. Background Information
20.2.4. Government Initiatives
20.2.5. Regulations
20.2.6. Regulatory Bodies
20.2.7. Major Associations
20.2.8. Taxes Levied
20.2.9. Corporate Tax Structure
20.2.10. Investments
20.2.11. Major Companies
20.3. Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
20.4. Eastern Europe Business Processes Outsourcing Market: Country Analysis
20.5. Russia Market
20.6. Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
21. North America Market
21.1. Summary
21.2. Market Overview
21.2.1. Region Information
21.2.2. Market Information
21.2.3. Background Information
21.2.4. Government Initiatives
21.2.5. Regulations
21.2.6. Regulatory Bodies
21.2.7. Major Associations
21.2.8. Taxes Levied
21.2.9. Corporate Tax Structure
21.2.10. Investments
21.2.11. Major Companies
21.3. North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
21.4. North America Business Processes Outsourcing Market: Country Analysis
21.5. USA Market
21.6. Summary
21.7. Market Overview
21.7.1. Country Information
21.7.2. Market Information
21.7.3. Background Information
21.7.4. Government Initiatives
21.7.5. Regulations
21.7.6. Regulatory Bodies
21.7.7. Major Associations
21.7.8. Taxes Levied
21.7.9. Corporate Tax Structure
21.7.10. Investments
21.7.11. Major Companies
21.8. USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
22. South America Market
22.1. Summary
22.2. Market Overview
22.2.1. Region Information
22.2.2. Market Information
22.2.3. Background Information
22.2.4. Government Initiatives
22.2.5. Regulations
22.2.6. Regulatory Bodies
22.2.7. Major Associations
22.2.8. Taxes Levied
22.2.9. Corporate Tax Structure
22.2.10. Investments
22.2.11. Major Companies
22.3. South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
22.4. South America Business Processes Outsourcing Market: Country Analysis
22.5. Brazil Market
22.6. Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
23. Middle East Market
23.1. Summary
23.2. Market Overview
23.2.1. Region Information
23.2.2. Market Information
23.2.3. Background Information
23.2.4. Government Initiatives
23.2.5. Regulations
23.2.6. Regulatory Bodies
23.2.7. Major Associations
23.2.8. Taxes Levied
23.2.9. Corporate Tax Structure
23.2.10. Investments
23.2.11. Major Companies
23.3. Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
24. Africa Market
24.1. Summary
24.2. Market Overview
24.2.1. Region Information
24.2.2. Market Information
24.2.3. Background Information
24.2.4. Government Initiatives
24.2.5. Regulations
24.2.6. Regulatory Bodies
24.2.7. Major Associations
24.2.8. Taxes Levied
24.2.9. Corporate Tax Structure
24.2.10. Investments
24.2.11. Major Companies
24.3. Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 - 2022, 2027F, 2032F, Value ($ Billion)
25. Competitive Landscape And Company Profiles
25.1. Company Profiles
25.2. Automatic Data Processing, Inc. (ADP)
25.2.1. Company Overview
25.2.2. Products And Services
25.2.3. Business Strategy
25.2.4. Financial Overview
25.3. Teleperformance SE
25.3.1. Company Overview
25.3.2. Products And Services
25.3.3. Business Strategy
25.3.4. Financial Overview
25.4. Concentrix
25.4.1. Company Overview
25.4.2. Products And Services
25.4.3. Business Strategy
25.4.4. Financial Overview
25.5. Paychex Inc
25.5.1. Company Overview
25.5.2. Products And Services
25.5.3. Business Strategy
25.5.4. Financial Overview
25.6. Conduent
25.6.1. Company Overview
25.6.2. Products And Services
25.6.3. Business Strategy
25.6.4. Financial Overview
26. Fastest Emerging Mid-Sized Companies
26.1. WNS (Holdings) Limited
26.2. Willis Tower Watson
26.3. ExlService Holdings, Inc.
26.4. ManpowerGroup, Inc.
26.5. Kelly Services, Inc.
27. Key Mergers and Acquisitions
27.1. Solutions by STC Acquired ccc by STC.
27.2. Bain Capital Private Equity Acquired VXI Global Solutions
27.3. Majorel Acquired Alembo
27.4. EAG Acquired Quorum
27.5. Gi Group Holding Acquired Focun Group
27.6. Teleperformance Acquired Senture, LLC.
27.7. iSON Xperiences Acquired Altron People Solutions.
27.8. MetaSource Acquired Digiscribe.
27.9. Accenture Acquired Enterprise System Partners (ESP)
27.10. TAKE Solutions Acquired DataCeutics
27.11. AION Capital Acquired InterGlobe Technologies
28. Market Background: Software And BPO Services Market
28.1. Software And BPO Services Market Characteristics
28.2. Market Definition
28.3. Key Segmentation
28.4. Global Software And BPO Services Market, Segmentation By Type, 2017 - 2027, Value ($ Billion)
28.5. Global Software And BPO Services Market, 2022, By Region, Value ($ Billion)
28.6. Global Software And BPO Services Market, 2017 - 2027, Historic And Forecast, By Region
29. Opportunities And Strategies
29.1. Global Business Processes Outsourcing Market In 2027 - Countries Offering Most New Opportunities
29.2. Global Business Processes Outsourcing Market In 2027 - Segments Offering Most New Opportunities
29.3. Global Business Processes Outsourcing Market In 2027 - Growth Strategies
29.3.1. Market Trend Based Strategies
29.3.2. Competitor Strategies
30. Business Process Outsourcing Market, Conclusions And Recommendations
30.1. Conclusions
30.2. Recommendations
30.2.1. Product
30.2.2. Place
30.2.3. Price
30.2.4. Promotion
30.2.5. People
31. Appendix
31.1. Market Data Sources
31.2. Research Methodology
31.3. Currencies
31.4. About the Publisher
31.5. Copyright and Disclaimer
Executive Summary
This report describes and explains the business processes outsourcing market and covers 2017-2022, termed the historic period, and 2022-2027 termed the forecast period, along with further forecasts for the period 2027-2032. The report evaluates the market across each region and for the major economies within each region.
The global business processes outsourcing market grew from $269.47 billion in 2017 to $312.21 billion in 2022 at a compound annual growth rate (CAGR) of 3.0%. The market is expected to grow from $312.21 billion in 2022 to $374.75 billion in 2027 at a CAGR of 3.7%, and to $460.69 billion in 2032 at a CAGR of 4.2%.
Growth in the historic period resulted from strong economic growth in emerging markets, emergence of start-ups, low-cost talent pool in emerging markets and growth in retail and e-commerce verticals. Factors that negatively affected growth in the historic period included rising attrition and cybersecurity concerns.
Going forward, growing use of cloud computing and increasing demand in adoption of robotic process automation will drive the market growth. Factors that could hinder the growth of the business processes outsourcing market in the future include skills shortage.
The business processes outsourcing market is segmented by type of service into CRM (customer relationship management) BPO, HRO (human resources outsourcing) BPO, finance and administration (F&A) BPO and other BPO services. The CRM BPO market was the largest segment of the business processes outsourcing market segmented by type of service, accounting for 33.7% of the total in 2022. Going forward, the finance and administration (F&A) BPO market is expected to be the fastest growing segment in the business processes outsourcing market segmented by type of service, at a CAGR of 5.5% during 2022-2027.
The business processes outsourcing market is also segmented by end-use industry into banking, financial services and insurance (BFSI), retail, information technology (IT) and telecom, manufacturing, healthcare and other end-uses. The IT & telecom market was the largest segment of the business processes outsourcing market segmented by end-use industry, accounting for 34.0% of the total in 2022. Going forward, the BFSI market is expected to be the fastest growing segment in the business processes outsourcing market segmented by end-use industry, at a CAGR of 3.7% during 2022-2027.
The business processes outsourcing market is segmented by automation type into automated BPO services and non-automated BPO services. The automated BPO services market was the largest segment of the business processes outsourcing market segmented by automation type, accounting for 54.9% of the total in 2022. Going forward, the automated BPO services market is expected to be the fastest growing segment in the business processes outsourcing market segmented by automation type, at a CAGR of 6.2% during 2022-2027.
The business processes outsourcing market is also segmented by service provider’s location into North America, Asia-Pacific, Western Europe, Eastern Europe and rest of world. The Asia Pacific market was the largest segment of the business processes outsourcing market segmented by service provider’s location, accounting for 35.7% of the total in 2022. Going forward, the rest of world market is expected to be the fastest growing segment in the business processes outsourcing market segmented by service provider’s location, at a CAGR of 8.2% during 2022-2027.
Asia Pacific was the largest region in the business processes outsourcing market, accounting for 35.7% of the total in 2022. It was followed by North America, Western Europe and then the other regions. Going forward, the fastest-growing regions in the business processes outsourcing market will be Middle East and Africa, where growth will be at CAGRs of 11.37% and 8.03% respectively. These will be followed by South America and Asia Pacific, where the markets are expected to grow at CAGRs of 6.51% and 3.73% respectively.
The global business processes outsourcing market is fragmented, with a large number of players. The top ten competitors in the market made up to 16.69% of the total market in 2021. However, this is expected to change during the forecast period as majority of the players are trying to grow inorganically by acquiring smaller companies to improve product portfolio and expand their geographical outreach. ADP was the largest competitor with 4.13% share of the market, followed by Teleperformance with 2.88%, Concentrix with 1.92%, Paychex with 1.56%, Conduent with 1.42%, Arvato Bertelsmann with 1.22%, TCS with 1.13%, DXC Technologies with 0.87%, Accenture with 0.78% and HCL Technologies Limited with 0.78%.
The top opportunities in the business processes outsourcing market by type of service will arise in the HRO BPO segment, which will gain $17.99 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by end-use industry will arise in the IT & telecom segment, which will gain $22.72 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by automation type will arise in the automated BPO services segment, which will gain $60.29 billion of global annual sales by 2027. The top opportunities in the business processes outsourcing market by service provider’s location will arise in the Asia Pacific segment, which will gain $22.40 billion of global annual sales by 2027. The business processes outsourcing market size will gain the most in USA at $5.19 billion.
Market-trend-based strategies for the business processes outsourcing market includes use of artificial intelligence, leveraging social media customer experience, cloud-based communication, voice analytics, unified communication, strategic partnerships and investments.
Player-adopted strategies in the business processes outsourcing market includes enhancing business activities through strategic acquisitions, providing the highest level of security to clients through the launch of new solutions and strengthening its business operations through new service launches.
To take advantage of the opportunities, the publisher recommends the business process outsourcing companies to focus on use of artificial intelligence, focus on cloud-based communication, focus on unified communications as a service (UCaaS), expand in emerging markets, continue to focus on developed markets, focus on strategic partnerships, provide competitively priced offerings, participate in trade shows and events, continue to use B2B promotions, continue to target fast-growing end-use industries.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Accenture
- ADP
- Arvato Bertelsmann
- Concentrix
- Conduent
- DXC Technologies
- HCL Technologies Limited
- Paychex
- TCS
- Teleperformance
Methodology
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 228 |
| Published | March 2023 |
| Forecast Period | 2021 - 2031 |
| Estimated Market Value ( USD | $ 312.2 Billion |
| Forecasted Market Value ( USD | $ 460.7 Billion |
| Compound Annual Growth Rate | 4.0% |
| Regions Covered | Global |
