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Successful Construction Project Completion: Is Your Customer Satisfied? - Webinar (Recorded)

  • Webinar

  • 65 Minutes
  • June 2023
  • Lorman Business Center, Inc.
  • ID: 5768501

Enhance your skills and knowledge to successfully deliver projects and exceed customer expectations.

Construction industry professionals face various challenges in successfully completing projects, such as managing timelines, adhering to budgets, ensuring quality workmanship, communicating effectively with clients and project teams, and addressing unexpected challenges that arise during the project lifecycle. These challenges require a comprehensive understanding of the various elements involved in a successful construction project, including clear communication, quality workmanship, effective project management, customer service, and post-project follow-up. By attending this presentation, professionals can gain insight into these elements and learn how to implement them effectively. Professionals can learn how to provide timely updates, be transparent, deal effectively with challenges, and proactively handle potential issues that could impact customer satisfaction. Overall, attending this presentation can help construction industry professionals enhance their skills and knowledge to successfully deliver projects and exceed customer expectations.

Learning Objectives

  • You will be able to define the elements of successful project completion.
  • You will be able to describe the elements of successful project completion.
  • You will be able to explain effective project management and good customer service.
  • You will be able to recognize clear communication and construction project completion.


Clear Communication

  • Clear Expectations, Regular Updates
  • Be Responsive to Concerns and Inquiries
  • Outline Communication Methods i.e., Email, Phone, Videos, in Person

Quality Workmanship

  • Quality Building Materials and Labor
  • Attention to Detail, Adherence to Industry Standards, and Best Practices
  • On Time, Within Budget, and per Plans and Specs

Effective Project Management

  • Timelines, Budgets, Resources
  • Mitigate Risks, Plan for the Unexpected
  • Use Technical Expertise and Strong Leadership Skills

Customer Service

  • Provide Timely Updates, Be Transparent
  • Deal Effectively With Challenges
  • Be Proactive in Handling Potential Issues That Could Impact Customer Satisfaction

Post-Project Follow up

  • Complete a Survey to Identify Areas of Improvement
  • Gather Feedback From the Customer
  • Wrap Up Punchlists, Warranty, and Close-Out Documents


  • Lance Luke, CCC, CCI, CCPM, CSI
  • Lance Luke, CCC, CCI, CCPM, CSI,
    Construction Management Inspection LLC

    • Principal Consultant Engineer with Construction Management Inspection LLC
    • 42 years of experience in building inspection, construction consultation, project engineering, and construction management
    • Author of numerous construction, building, and home improvement articles in local and national print and electronic media
    • Expert witness for 18 years for the State of Hawaii DCCA/RICO Contractor’s License Board
    • Conducts regular seminars, webinars, and workshops on building codes and various other construction topics
    • Two-time bestselling author
    • Member of various construction inspection organizations
    • Master’s and doctorate degrees in building and construction management; B.S. degree in civil engineering

Who Should Attend

This live webinar is designed for project managers, contractors, subcontractors, developers, principals, owners, suppliers, architects, engineers, and construction professionals.