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Software And BPO Services Global Market Report 2023

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    Report

  • 300 Pages
  • April 2023
  • Region: Global
  • The Business Research Company
  • ID: 5781075
Software is a set of instructions, data, or programs used to operate a computer and perform specific tasks. Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform important business functions or tasks.

The main types of services in software and BPO services are software services and BPO services. BPO (business process outsourcing) services are the services provided by using a third-party provider company to perform an essential business task. It can used by large enterprises, small and medium enterprises and are often used in financial services, retail & wholesale, information technology, manufacturing, healthcare and other industries.

The global software and bpo services market grew from $1886.15 billion in 2022 to $2073.16 billion in 2023 at a compound annual growth rate (CAGR) of 9.9%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The software and bpo services market is expected to grow to $2961.61 billion in 2027 at a CAGR of 9.3%.

The software and BPO services market research report is one of a series of new reports that provides software and BPO services market statistics, including software and BPO services industry global market size, regional shares, competitors with a software and BPO services market share, detailed software and BPO services market segments, market trends and opportunities, and any further data you may need to thrive in the software and BPO services industry. This software and BPO services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

High employee attrition in the BPO services industry is expected to hinder the growth of the BPO services market in the forecast period. According to the Analytics India Employee Attrition Study, in 2017, the USA accounted for the highest attrition rate of 42% in the BPO services industry, followed by Australia - 29%, Europe - 24% and India - 18% attrition. The impact of high attrition is expected to increase hiring costs for training and development of new employees, failure to attract new clients and decrease in productivity of the BPO services sector. All these factors are expected to reduce BPO providers' profitability and stability in the market, hindering the growth.

Many software services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 to align IT services with business requirements. ITIL describes processes, procedures and tasks that can be applied by an organization to deliver software products and services that meet predefined quality metrics. Similarly, ISO 9001 is a standard for quality products and services that meet desired quality standards and are reliable. For instance, about 1.1 million ISO 9001 certificates have been issued till date to companies, including software services, medical devices, oil and gas, automotive companies and government organizations.

In September 2021, Sitel Group, a US-based customer service company offering BPO services, completed the acquisition of Sykes Enterprises, Inc., for approximately $2.2 billion. Under this deal, Sitel has acquired all outstanding shares of SYKES common stock and aims to reach and diversify product and service offerings to benefit customers. Sykes Enterprises is a business process outsourcing company.

Asia-Pacific was the largest region in software and BPO services market in 2022. North America was the second largest region in software and BPO services market. The regions covered in the software and BPO services market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the software and BPO services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela and Vietnam.

The emergence of startups as major clients of software and BPO service providers is expected to drive the market. Driven by cost efficiency and the necessity to focus on core operations, startups have started outsourcing non-core operations such as finance and recruitment to specialized agencies and companies. For instance, outsourcing of finance and tech operations helps Leverage Edu, an India-based EdTech startup connecting students with mentors, save approximately 40% of its capital through outsourcing. The increasing number of startups is also expected to positively impact the market. The number of startups in India is expected to increase to 10,500 by 2020, a 4000 increase from the current number, depicting new opportunities for the software and BPO services market in the client expansion and revenue generation.

The software and BPO services market includes revenues earned by entities by providing software and BPO services including application software programming services, computer program (software) development, computer software support services and web design services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Major companies in the software and BPO services market include TCS, Nippon Telegraph And Telephone Corp, telefonaktiebolaget lm ericsson, Cognizant Technology Solutions Corp, Dell Technologies Inc., Hewlett Packard Enterprise Co, Microsoft, Capgemini, Cisco Systems, Inc., and Infosys ltd.



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Frequently Asked Questions about the Global Software and Bpo Services Market

What is the estimated value of the Global Software and Bpo Services Market?

The Global Software and Bpo Services Market was estimated to be valued at $2073.16 billion in 2023.

What is the growth rate of the Global Software and Bpo Services Market?

The growth rate of the Global Software and Bpo Services Market is 9.3%, with an estimated value of $2961.61 billion by 2027.

What is the forecasted size of the Global Software and Bpo Services Market?

The Global Software and Bpo Services Market is estimated to be worth $2961.61 billion by 2027.

Who are the key companies in the Global Software and Bpo Services Market?

Key companies in the Global Software and Bpo Services Market include TCS, Nippon Telegraph And Telephone Corp, telefonaktiebolaget lm ericsson, Cognizant Technology Solutions Corp, Dell Technologies Inc, Hewlett Packard Enterprise Co, Microsoft, Capgemini, Cisco Systems Inc. and Infosys ltd.

Table of Contents

1. Executive Summary2. Report Structure
3. Software And BPO Services Market Characteristics
3.1. Market Definition
3.2. Key Segmentations
4. Software And BPO Services Market Product Analysis
4.1. Leading Products/Services
4.2. Key Features and Differentiators
4.3. Development Products
5. Software And BPO Services Market Supply Chain
5.1. Supply Chain
5.2. Distribution
5.3. End Customers
6. Software And BPO Services Market Customer Information
6.1. Customer Preferences
6.2. End Use Market Size and Growth
7. Software And BPO Services Market Trends And Strategies
8. Software And BPO Services Market - Macro Economic Scenario
8.1 COVID-19 Impact On Software And BPO Services Market
8.2 Ukraine-Russia War Impact On Software And BPO Services Market
8.3 Impact Of High Inflation On Software And BPO Services Market
9. Software And BPO Services Market Size And Growth
9.1. Market Size
9.2. Historic Market Growth, Value ($ Billion)
9.2.1. Drivers Of The Market
9.2.2. Restraints On The Market
9.3. Forecast Market Growth, Value ($ Billion)
9.3.1. Drivers Of The Market
9.3.2. Restraints On The Market
10. Software And BPO Services Market Regional Analysis
10.1. Global Software And BPO Services Market, 2022, By Region, Value ($ Billion)
10.2. Global Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Region
10.3. Global Software And BPO Services Market, Growth And Market Share Comparison, By Region
11. Software And BPO Services Market Segmentation
11.1. Global Software And BPO Services Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • BPO Services
  • Software Services
11.2. Global Software And BPO Services Market, Segmentation By Organisation Size, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Large Enterprises
  • Small And Medium Enterprises
11.3. Global Software And BPO Services Market, Segmentation By End-Use Industry, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Financial Services
  • Retail & Wholesale
  • Information Technology
  • Manufacturing
  • Healthcare
  • Other End-User Industries
12. Software And BPO Services Market Segments
12.1. Global BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion) - CRM BPO; HRO BPO; F&A BPO; Other BPO Services
12.2. Global Software Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion) - Application Software; Infrastructure Software; Vertical - Specific Software; Software Outsourcing Services; Other Software Services
13. Software And BPO Services Market Metrics
13.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Global
13.2. Per Capita Average Software And BPO Services Market Expenditure, 2017-2027, Global
14. Asia-Pacific Software And BPO Services Market
14.1. Asia-Pacific Software And BPO Services Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
14.2. Asia-Pacific, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
14.3. Asia-Pacific, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
14.4. Asia-Pacific, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
14.5. Asia-Pacific, Software And BPO Services Market Metrics
14.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Asia-Pacific Countries
14.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, Asia-Pacific Countries
14.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, Asia-Pacific Countries
14.6. Asia-Pacific Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7. Asia-Pacific Software And BPO Services Market: Country Analysis
14.7.1. China Software And BPO Services Market
14.7.1.1. China Software And BPO Services Market Overview
14.7.1.2. China Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.1.3. China Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.2. Australia Software And BPO Services Market
14.7.2.1. Australia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.2.2. Australia Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.3. Hong Kong Software And BPO Services Market
14.7.3.1. Hong Kong Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.4. India Software And BPO Services Market
14.7.4.1. India Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.4.2. India Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.5. Indonesia Software And BPO Services Market
14.7.5.1. Indonesia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.5.2. Indonesia Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.6. Japan Software And BPO Services Market
14.7.6.1. Japan Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.6.2. Japan Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.7. Malaysia Software And BPO Services Market
14.7.7.1. Malaysia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.8. New Zealand Software And BPO Services Market
14.7.8.1. New Zealand Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.9. Philippines Software And BPO Services Market
14.7.9.1. Philippines Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.10. Singapore Software And BPO Services Market
14.7.10.1. Singapore Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.11. South Korea Software And BPO Services Market
14.7.11.1. South Korea Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.11.2. South Korea Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.12. Thailand Software And BPO Services Market
14.7.12.1. Thailand Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.13. Vietnam Software And BPO Services Market
14.7.13.1. Vietnam Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
14.7.14. Bangladesh Software And BPO Services Market
14.7.14.1. Bangladesh Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15. Western Europe Software And BPO Services Market
15.1. Western Europe Software And BPO Services Market Overview
15.2. Western Europe, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
15.3. Western Europe, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
15.4. Western Europe, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
15.5. Western Europe, Software And BPO Services Market Metrics
15.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Western Europe Countries
15.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, Western Europe Countries
15.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, Western Europe Countries
15.6. Western Europe Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7. Western Europe Software And BPO Services Market: Country Analysis
15.7.1. Austria Software And BPO Services Market
15.7.1.1. Austria Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.2. Belgium Software And BPO Services Market
15.7.2.1. Belgium Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.3. Denmark Software And BPO Services Market
15.7.3.1. Denmark Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.4. Finland Software And BPO Services Market
15.7.4.1. Finland Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.5. France Software And BPO Services Market
15.7.5.1. France Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.5.2. France Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.6. Germany Software And BPO Services Market
15.7.6.1. Germany Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.6.2. Germany Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.7. Ireland Software And BPO Services Market
15.7.7.1. Ireland Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.8. Italy Software And BPO Services Market
15.7.8.1. Italy Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.9. Netherlands Software And BPO Services Market
15.7.9.1. Netherlands Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.10. Norway Software And BPO Services Market
15.7.10.1. Norway Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.11. Portugal Software And BPO Services Market
15.7.11.1. Portugal Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.12. Spain Software And BPO Services Market
15.7.12.1. Spain Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.13. Sweden Software And BPO Services Market
15.7.13.1. Sweden Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.15. Switzerland Software And BPO Services Market
15.7.15.1. Switzerland Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.15. UK Software And BPO Services Market
15.7.15.1. UK Software And BPO Services Market2017-2022, 2022-2027F, 2032F, Value ($ Billion)
15.7.15.2. UK Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16. Eastern Europe Software And BPO Services Market
16.1. Eastern Europe Software And BPO Services Market Overview
16.2. Eastern Europe, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
16.3. Eastern Europe, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
16.4. Eastern Europe, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
16.5. Eastern Europe, Software And BPO Services Market Metrics
16.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Eastern Europe Countries
16.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, Eastern Europe Countries
16.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, Eastern Europe Countries
16.6. Eastern Europe Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7. Eastern Europe Software And BPO Services Market: Country Analysis
16.7.1. Czech Republic Software And BPO Services Market,
16.7.1.1. Czech Republic Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7.2. Poland Software And BPO Services Market
16.7.2.1. Poland Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7.3. Romania Software And BPO Services Market
16.7.3.1. Romania Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7.4. Russia Software And BPO Services Market
16.7.4.1. Russia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7.4.2. Russia Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
16.7.5. Ukraine Software And BPO Services Market
16.7.5.1. Ukraine Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
17. North America Software And BPO Services Market
17.1. North America Software And BPO Services Market Overview
17.2. North America, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
17.3. North America, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
17.4. North America, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
17.5. North America, Software And BPO Services Market Metrics
17.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, North America Countries
17.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, North America Countries
17.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, North America Countries
17.6. North America Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
17.7. North America Software And BPO Services Market: Country Analysis
17.7.1. Canada Software And BPO Services Market
17.7.1.1. Canada Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
17.7.2. Mexico Software And BPO Services Market
17.7.2.1. Mexico Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
17.7.3. USA Software And BPO Services Market
17.7.3.1. USA Software And BPO Services Market Overview
17.7.3.2. USA Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
17.7.3.3. USA Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18. South America Software And BPO Services Market
18.1. South America Software And BPO Services Market Overview
18.2. South America, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
18.3. South America, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
18.4. South America, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
18.5. South America, Software And BPO Services Market Metrics
18.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, South America Countries
18.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, South America Countries
18.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, South America Countries
18.6. South America Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7. South America Software And BPO Services Market: Country Analysis
18.7.1. Argentina Software And BPO Services Market
18.7.1.1. Argentina Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.2. Brazil Software And BPO Services Market
18.7.1.1. Brazil Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.2.2. Brazil Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.3. Chile Software And BPO Services Market
18.7.3.1. Chile Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.4. Colombia Software And BPO Services Market
18.7.4.1. Colombia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.5. Peru Software And BPO Services Market
18.7.5.1. Peru Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
18.7.6. Venezuela Software And BPO Services Market
18.7.6.1. Venezuela Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
19. Middle East Software And BPO Services Market
19.1. Middle East Software And BPO Services Market Overview
19.2. Middle East, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
19.3. Middle East, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
19.4. Middle East, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
19.5. Middle East, Software And BPO Services Market Metrics
19.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Middle East Countries
19.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, Middle East Countries
19.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, Middle East Countries
19.6. Middle East Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
19.7. Middle East Software And BPO Services Market: Country Analysis
19.7.1. Saudi Arabia Software And BPO Services Market
19.7.1.1. Saudi Arabia Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
19.7.2. Israel Software And BPO Services Market
19.7.2.1. Israel Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
19.7.3. Turkey Software And BPO Services Market
19.7.3.1. Turkey Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
19.7.4. UAE Software And BPO Services Market
19.7.4.1. UAE Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
20. Africa Software And BPO Services Market
20.1. Africa Software And BPO Services Market Overview
20.2. Africa, Software And BPO Services Market, 2022, By Country, Value ($ Billion)
20.3. Africa, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Country
20.4. Africa, Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Growth And Market Share Comparison, By Country
20.5. Africa, Software And BPO Services Market Metrics
20.5.1. Software And BPO Services Market Size, Percentage Of GDP, 2017-2027, Africa Countries
20.5.2. Number of Enterprises, Software And BPO Services Market, Software And BPO Services Market/Number of Enterprises, 2022, Africa Countries
20.5.3. Number of Employees, Software And BPO Services Market, Software And BPO Services Market/Number of Employees, 2022, Africa Countries
20.6. Africa Software And BPO Services Market, Segmentation By Type, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
20.7. Africa Software And BPO Services Market: Country Analysis
20.7.1. Egypt Software And BPO Services Market
20.7.1.1. Egypt Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
20.7.2. Nigeria Software And BPO Services Market
20.7.2.1. Nigeria Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
20.7.3. South Africa Software And BPO Services Market
20.7.3.1. South Africa Software And BPO Services Market, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
21. Software And BPO Services Market Competitive Landscape
21.1. Competitive Market Overview
21.2. Market Shares
21.3. Company Profiles
21.3.1. TCS
21.3.1.1. Company Overview
21.3.1.2. Products And Services
21.3.1.3. Strategy
21.3.1.4. Financial Performance
21.3.2. Nippon Telegraph And Telephone Corp
21.3.2.1. Company Overview
21.3.2.2. Products And Services
21.3.2.3. Strategy
21.3.2.4. Financial Performance
21.3.3. telefonaktiebolaget lm ericsson
21.3.3.1. Company Overview
21.3.3.2. Products And Services
21.3.3.3. Strategy
21.3.3.4. Financial Performance
21.3.4. Cognizant Technology Solutions Corp
21.3.4.1. Company Overview
21.3.4.2. Products And Services
21.3.4.3. Strategy
21.3.4.4. Financial Performance
21.3.5. Dell Technologies Inc.
21.3.5.1. Company Overview
21.3.5.2. Products And Services
21.3.5.3. Strategy
21.3.5.4. Financial Performance
22. Key Mergers And Acquisitions In The Software And BPO Services Market
23. Market Background: IT Services Market
23.1. IT Services Market Characteristics
23.2. IT Services Market Historic and Forecast, 2017-2022, 2022-2027F, 2032F Growth, By Segment, Value ($ Billion), Global
23.3. Global IT Services Market, 2022, By Region, Value ($ Billion)
23.4. Global IT Services Market, 2017-2022, 2022-2027F, 2032F, Historic And Forecast, By Region
23.5. Global IT Services Market, 2017-2022, 2022-2027F, 2032F, Segmentation By Type, Value ($ Billion)
24. Recommendations
24.1. Global Software And BPO Services Market In 2027- Growth Countries
24.2. Global Software And BPO Services Market In 2027- Growth Segments
24.3. Global Software And BPO Services Market In 2027- Growth Strategies
25. Appendix
25.1. NAICS Definitions Of Industry Covered In This Report
25.2. Abbreviations
25.3. Currencies
25.4. Historic And Forecast Inflation Rates
25.5. Research Inquiries
25.6. About the Publisher
25.7. Copyright And Disclaimer

Executive Summary

Software And BPO Services Global Market Report 2023 provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on software and bpo services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis

Description:

Where is the largest and fastest growing market for software and bpo services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The software and bpo services market global report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
  • The impact of higher inflation in many countries and the resulting spike in interest rates.
  • The continued but declining impact of COVID-19 on supply chains and consumption patterns.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

1) By Type: BPO Services; Software Services
2) By Organisation Size: Large Enterprises; Small And Medium Enterprises
3) By End-Use Industry: Financial Services; Retail & Wholesale; Information Technology; Manufacturing; Healthcare; Other End-User Industries

Subsegments Covered: CRM BPO; HRO BPO; F&A BPO; Other BPO Services; Application Software; Infrastructure Software; Vertical - Specific Software; Software Outsourcing Services; Other Software Services

Companies Mentioned: TCS; Nippon Telegraph And Telephone Corp; telefonaktiebolaget lm ericsson; Cognizant Technology Solutions Corp; Dell Technologies Inc

Countries: Australia, China, Bangladesh, India, Indonesia, Japan, South Korea, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, USA, Canada, Mexico, USA, Canada, Mexico, France, Germany, UK, Austria, Belgium, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Russia, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Companies Mentioned

A selection of companies mentioned in this report includes:

  • TCS
  • Nippon Telegraph And Telephone Corp
  • telefonaktiebolaget lm ericsson
  • Cognizant Technology Solutions Corp
  • Dell Technologies Inc
  • Hewlett Packard Enterprise Co
  • Microsoft
  • Capgemini
  • Cisco Systems Inc.
  • Infosys ltd

Methodology

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