+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Communication Platform-as-a-Service Market by Component, Enterprise Size, Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2021-2031

  • PDF Icon

    Report

  • 232 Pages
  • February 2023
  • Region: Global
  • Allied Market Research
  • ID: 5781648
Communication Platform as a Service (CPaaS), is a cloud-based platform that allows developers to focus on building their applications and helps them to add real-time communication channels. It offers a complete development framework, that includes, software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications. It essentially enables seamless integration of voice, messaging, video, etc. into one software, through APIs.

Growing trend of mobility and BYOD and demand for personalized and streamlined customer interaction to achieve high customer satisfaction is boosting the growth of the global communication platform as a service (CPaaS) market. In addition, Increasing in use of chat bot sales in CPaaS is positively impacts growth of the communication platform as a service (CPaaS) market. However, internet bandwidth and technical glitch issues and increasing security concern is hampering the communication platform as a service (CPaaS) market growth. On the contrary, increase in use of technological advancement is expected to offer remunerative opportunities for expansion of the communication platform as a service (CPaaS) market during the forecast period.

The communication platform as a service (CPaaS) market is segmented on the basis of by component, enterprise size, industry vertical, and region. On the basis of component, the market is categorized into solution and service. On the basis of enterprise size, the market is bifurcated into large enterprises and SMEs. By industry vertical, it is classified into BFSI, IT and telecom, government and public sector, manufacturing, retail and consumer goods, education, healthcare & life science, and others. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players that operate in the communication platform as a service (CPaaS) market are 8x8 Inc., ALE International, Avaya Inc., Bandwidth Inc., Infobip Ltd., IntelePeer Cloud Communications LLC, Plivo Inc., Sinch, Twilio Inc., Vonage America, LLC. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

KEY BENEFITS FOR STAKEHOLDERS

The study provides an in-depth analysis of the global communication platform as a service (CPaaS) market forecast along with the current and future trends to explain the imminent investment pockets.

Information about key drivers, restraints, and opportunities and their impact analysis on global communication platform as a service (CPaaS) market trend is provided in the report.

The Porter’s five forces analysis illustrates the potency of the buyers and suppliers operating in the industry.

The quantitative analysis of the market from 2022 to 2031 is provided to determine the market potential.

Key Market Segments

By Industry Vertical

  • Healthcare
  • Others
  • IT and Telecom
  • BFSI
  • Government and Public Sector
  • Manufacturing
  • Retail
  • Education

By Component

  • Solution
  • Service

By Enterprise Size

  • Large Enterprise
  • SMEs

By Region

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia-Pacific
  • China
  • Japan
  • South Korea
  • India
  • Australia
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

Key Market Players

  • ALE International
  • Avaya Inc.
  • Infobip Ltd.
  • Plivo Inc.
  • Sinch
  • Vonage America, LLC
  • 8x8, Inc.
  • Bandwidth Inc.
  • IntelePeer Cloud Communications LLC
  • Twilio Inc.

Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
1.4.1. Primary research
1.4.2. Secondary research
1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.3. Porter’s five forces analysis
3.3.1. Moderate bargaining power of suppliers
3.3.2. Moderate bargaining power of buyers
3.3.3. Moderate threat of substitutes
3.3.4. High threat of new entrants
3.3.5. High intensity of rivalry
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. Growing trend of mobility and BYOD
3.4.1.2. Growing demand for personalized and streamlined customer interaction to achieve high customer satisfaction
3.4.1.3. Increase in use of chat bot sales in communication platform as a service
3.4.2. Restraints
3.4.2.1. Internet bandwidth and technical glitch issues
3.4.2.2. Increasing security concerns
3.4.3. Opportunities
3.4.3.1. Increase in use of technological advancement
3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT
4.1. Overview
4.1.1. Market size and forecast
4.2. Solution
4.2.1. Key market trends, growth factors and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market share analysis by country
4.3. Service
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market share analysis by country
CHAPTER 5: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market size and forecast
5.2. Large Enterprise
5.2.1. Key market trends, growth factors and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market share analysis by country
5.3. SMEs
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market share analysis by country
CHAPTER 6: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL
6.1. Overview
6.1.1. Market size and forecast
6.2. IT and Telecom
6.2.1. Key market trends, growth factors and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market share analysis by country
6.3. BFSI
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market share analysis by country
6.4. Government and Public Sector
6.4.1. Key market trends, growth factors and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market share analysis by country
6.5. Manufacturing
6.5.1. Key market trends, growth factors and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market share analysis by country
6.6. Retail
6.6.1. Key market trends, growth factors and opportunities
6.6.2. Market size and forecast, by region
6.6.3. Market share analysis by country
6.7. Education
6.7.1. Key market trends, growth factors and opportunities
6.7.2. Market size and forecast, by region
6.7.3. Market share analysis by country
6.8. Healthcare
6.8.1. Key market trends, growth factors and opportunities
6.8.2. Market size and forecast, by region
6.8.3. Market share analysis by country
6.9. Others
6.9.1. Key market trends, growth factors and opportunities
6.9.2. Market size and forecast, by region
6.9.3. Market share analysis by country
CHAPTER 7: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY REGION
7.1. Overview
7.1.1. Market size and forecast By Region
7.2. North America
7.2.1. Key trends and opportunities
7.2.2. Market size and forecast, by Component
7.2.3. Market size and forecast, by Enterprise Size
7.2.4. Market size and forecast, by Industry Vertical
7.2.5. Market size and forecast, by country
7.2.5.1. U.S.
7.2.5.1.1. Key market trends, growth factors and opportunities
7.2.5.1.2. Market size and forecast, by Component
7.2.5.1.3. Market size and forecast, by Enterprise Size
7.2.5.1.4. Market size and forecast, by Industry Vertical
7.2.5.2. Canada
7.2.5.2.1. Key market trends, growth factors and opportunities
7.2.5.2.2. Market size and forecast, by Component
7.2.5.2.3. Market size and forecast, by Enterprise Size
7.2.5.2.4. Market size and forecast, by Industry Vertical
7.3. Europe
7.3.1. Key trends and opportunities
7.3.2. Market size and forecast, by Component
7.3.3. Market size and forecast, by Enterprise Size
7.3.4. Market size and forecast, by Industry Vertical
7.3.5. Market size and forecast, by country
7.3.5.1. UK
7.3.5.1.1. Key market trends, growth factors and opportunities
7.3.5.1.2. Market size and forecast, by Component
7.3.5.1.3. Market size and forecast, by Enterprise Size
7.3.5.1.4. Market size and forecast, by Industry Vertical
7.3.5.2. Germany
7.3.5.2.1. Key market trends, growth factors and opportunities
7.3.5.2.2. Market size and forecast, by Component
7.3.5.2.3. Market size and forecast, by Enterprise Size
7.3.5.2.4. Market size and forecast, by Industry Vertical
7.3.5.3. France
7.3.5.3.1. Key market trends, growth factors and opportunities
7.3.5.3.2. Market size and forecast, by Component
7.3.5.3.3. Market size and forecast, by Enterprise Size
7.3.5.3.4. Market size and forecast, by Industry Vertical
7.3.5.4. Spain
7.3.5.4.1. Key market trends, growth factors and opportunities
7.3.5.4.2. Market size and forecast, by Component
7.3.5.4.3. Market size and forecast, by Enterprise Size
7.3.5.4.4. Market size and forecast, by Industry Vertical
7.3.5.5. Italy
7.3.5.5.1. Key market trends, growth factors and opportunities
7.3.5.5.2. Market size and forecast, by Component
7.3.5.5.3. Market size and forecast, by Enterprise Size
7.3.5.5.4. Market size and forecast, by Industry Vertical
7.3.5.6. Rest of Europe
7.3.5.6.1. Key market trends, growth factors and opportunities
7.3.5.6.2. Market size and forecast, by Component
7.3.5.6.3. Market size and forecast, by Enterprise Size
7.3.5.6.4. Market size and forecast, by Industry Vertical
7.4. Asia-Pacific
7.4.1. Key trends and opportunities
7.4.2. Market size and forecast, by Component
7.4.3. Market size and forecast, by Enterprise Size
7.4.4. Market size and forecast, by Industry Vertical
7.4.5. Market size and forecast, by country
7.4.5.1. China
7.4.5.1.1. Key market trends, growth factors and opportunities
7.4.5.1.2. Market size and forecast, by Component
7.4.5.1.3. Market size and forecast, by Enterprise Size
7.4.5.1.4. Market size and forecast, by Industry Vertical
7.4.5.2. Japan
7.4.5.2.1. Key market trends, growth factors and opportunities
7.4.5.2.2. Market size and forecast, by Component
7.4.5.2.3. Market size and forecast, by Enterprise Size
7.4.5.2.4. Market size and forecast, by Industry Vertical
7.4.5.3. South Korea
7.4.5.3.1. Key market trends, growth factors and opportunities
7.4.5.3.2. Market size and forecast, by Component
7.4.5.3.3. Market size and forecast, by Enterprise Size
7.4.5.3.4. Market size and forecast, by Industry Vertical
7.4.5.4. India
7.4.5.4.1. Key market trends, growth factors and opportunities
7.4.5.4.2. Market size and forecast, by Component
7.4.5.4.3. Market size and forecast, by Enterprise Size
7.4.5.4.4. Market size and forecast, by Industry Vertical
7.4.5.5. Australia
7.4.5.5.1. Key market trends, growth factors and opportunities
7.4.5.5.2. Market size and forecast, by Component
7.4.5.5.3. Market size and forecast, by Enterprise Size
7.4.5.5.4. Market size and forecast, by Industry Vertical
7.4.5.6. Rest of Asia-Pacific
7.4.5.6.1. Key market trends, growth factors and opportunities
7.4.5.6.2. Market size and forecast, by Component
7.4.5.6.3. Market size and forecast, by Enterprise Size
7.4.5.6.4. Market size and forecast, by Industry Vertical
7.5. LAMEA
7.5.1. Key trends and opportunities
7.5.2. Market size and forecast, by Component
7.5.3. Market size and forecast, by Enterprise Size
7.5.4. Market size and forecast, by Industry Vertical
7.5.5. Market size and forecast, by country
7.5.5.1. Latin America
7.5.5.1.1. Key market trends, growth factors and opportunities
7.5.5.1.2. Market size and forecast, by Component
7.5.5.1.3. Market size and forecast, by Enterprise Size
7.5.5.1.4. Market size and forecast, by Industry Vertical
7.5.5.2. Middle East
7.5.5.2.1. Key market trends, growth factors and opportunities
7.5.5.2.2. Market size and forecast, by Component
7.5.5.2.3. Market size and forecast, by Enterprise Size
7.5.5.2.4. Market size and forecast, by Industry Vertical
7.5.5.3. Africa
7.5.5.3.1. Key market trends, growth factors and opportunities
7.5.5.3.2. Market size and forecast, by Component
7.5.5.3.3. Market size and forecast, by Enterprise Size
7.5.5.3.4. Market size and forecast, by Industry Vertical
CHAPTER 8: COMPETITIVE LANDSCAPE
8.1. Introduction
8.2. Top winning strategies
8.3. Product Mapping of Top 10 Player
8.4. Competitive Dashboard
8.5. Competitive Heatmap
8.6. Top player positioning, 2021
CHAPTER 9: COMPANY PROFILES
9.1. 8x8, Inc.
9.1.1. Company overview
9.1.2. Key Executives
9.1.3. Company snapshot
9.1.4. Operating business segments
9.1.5. Product portfolio
9.1.6. Business performance
9.1.7. Key strategic moves and developments
9.2. ALE International
9.2.1. Company overview
9.2.2. Key Executives
9.2.3. Company snapshot
9.2.4. Operating business segments
9.2.5. Product portfolio
9.2.6. Key strategic moves and developments
9.3. Avaya Inc.
9.3.1. Company overview
9.3.2. Key Executives
9.3.3. Company snapshot
9.3.4. Operating business segments
9.3.5. Product portfolio
9.3.6. Business performance
9.3.7. Key strategic moves and developments
9.4. Bandwidth Inc.
9.4.1. Company overview
9.4.2. Key Executives
9.4.3. Company snapshot
9.4.4. Operating business segments
9.4.5. Product portfolio
9.4.6. Business performance
9.4.7. Key strategic moves and developments
9.5. Infobip Ltd.
9.5.1. Company overview
9.5.2. Key Executives
9.5.3. Company snapshot
9.5.4. Operating business segments
9.5.5. Product portfolio
9.5.6. Key strategic moves and developments
9.6. IntelePeer Cloud Communications LLC
9.6.1. Company overview
9.6.2. Key Executives
9.6.3. Company snapshot
9.6.4. Operating business segments
9.6.5. Product portfolio
9.7. Plivo Inc.
9.7.1. Company overview
9.7.2. Key Executives
9.7.3. Company snapshot
9.7.4. Operating business segments
9.7.5. Product portfolio
9.7.6. Key strategic moves and developments
9.8. Sinch
9.8.1. Company overview
9.8.2. Key Executives
9.8.3. Company snapshot
9.8.4. Operating business segments
9.8.5. Product portfolio
9.8.6. Business performance
9.8.7. Key strategic moves and developments
9.9. Twilio Inc.
9.9.1. Company overview
9.9.2. Key Executives
9.9.3. Company snapshot
9.9.4. Operating business segments
9.9.5. Product portfolio
9.9.6. Key strategic moves and developments
9.10. Vonage America, LLC
9.10.1. Company overview
9.10.2. Key Executives
9.10.3. Company snapshot
9.10.4. Operating business segments
9.10.5. Product portfolio
9.10.6. Business performance
9.10.7. Key strategic moves and developments
List of Tables
TABLE 01. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 02. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SOLUTION, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 03. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SERVICE, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 04. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 05. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR LARGE ENTERPRISE, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 06. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SMES, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 07. GLOBAL COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 08. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR IT AND TELECOM, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 09. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR BFSI, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 10. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 11. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR MANUFACTURING, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 12. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR RETAIL, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 13. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR EDUCATION, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 14. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR HEALTHCARE, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 15. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 16. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY REGION, 2021-2031 (REVENUE, $MILLION)
TABLE 17. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 18. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 19. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 20. NORTH AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
TABLE 21. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 22. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 23. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 24. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 25. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 26. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 27. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 28. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 29. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 30. EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
TABLE 31. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 32. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 33. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 34. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 35. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 36. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 37. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 38. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 39. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 40. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 41. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 42. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 43. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 44. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 45. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 46. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 47. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 48. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 49. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 50. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 51. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 52. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
TABLE 53. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 54. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 55. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 56. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 57. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 58. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 59. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 60. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 61. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 62. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 63. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 64. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 65. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 66. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 67. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 68. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 69. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 70. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 71. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 72. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 73. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 74. LAMEA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
TABLE 75. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 76. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 77. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 78. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 79. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 80. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 81. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021-2031 (REVENUE, $MILLION)
TABLE 82. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
TABLE 83. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
TABLE 84. 8X8, INC.: KEY EXECUTIVES
TABLE 85. 8X8, INC.: COMPANY SNAPSHOT
TABLE 86. 8X8, INC.: PRODUCT SEGMENTS
TABLE 87. 8X8, INC.: PRODUCT PORTFOLIO
TABLE 88. 8X8, INC.: KEY STRATERGIES
TABLE 89. ALE INTERNATIONAL: KEY EXECUTIVES
TABLE 90. ALE INTERNATIONAL: COMPANY SNAPSHOT
TABLE 91. ALE INTERNATIONAL: PRODUCT SEGMENTS
TABLE 92. ALE INTERNATIONAL: PRODUCT PORTFOLIO
TABLE 93. ALE INTERNATIONAL: KEY STRATERGIES
TABLE 94. AVAYA INC.: KEY EXECUTIVES
TABLE 95. AVAYA INC.: COMPANY SNAPSHOT
TABLE 96. AVAYA INC.: PRODUCT SEGMENTS
TABLE 97. AVAYA INC.: SERVICE SEGMENTS
TABLE 98. AVAYA INC.: PRODUCT PORTFOLIO
TABLE 99. AVAYA INC.: KEY STRATERGIES
TABLE 100. BANDWIDTH INC.: KEY EXECUTIVES
TABLE 101. BANDWIDTH INC.: COMPANY SNAPSHOT
TABLE 102. BANDWIDTH INC.: SERVICE SEGMENTS
TABLE 103. BANDWIDTH INC.: PRODUCT PORTFOLIO
TABLE 104. BANDWIDTH INC.: KEY STRATERGIES
TABLE 105. INFOBIP LTD.: KEY EXECUTIVES
TABLE 106. INFOBIP LTD.: COMPANY SNAPSHOT
TABLE 107. INFOBIP LTD.: SERVICE SEGMENTS
TABLE 108. INFOBIP LTD.: PRODUCT PORTFOLIO
TABLE 109. INFOBIP LTD.: KEY STRATERGIES
TABLE 110. INTELEPEER CLOUD COMMUNICATIONS LLC: KEY EXECUTIVES
TABLE 111. INTELEPEER CLOUD COMMUNICATIONS LLC: COMPANY SNAPSHOT
TABLE 112. INTELEPEER CLOUD COMMUNICATIONS LLC: SERVICE SEGMENTS
TABLE 113. INTELEPEER CLOUD COMMUNICATIONS LLC: PRODUCT PORTFOLIO
TABLE 114. PLIVO INC.: KEY EXECUTIVES
TABLE 115. PLIVO INC.: COMPANY SNAPSHOT
TABLE 116. PLIVO INC.: PRODUCT SEGMENTS
TABLE 117. PLIVO INC.: PRODUCT PORTFOLIO
TABLE 118. PLIVO INC.: KEY STRATERGIES
TABLE 119. SINCH: KEY EXECUTIVES
TABLE 120. SINCH: COMPANY SNAPSHOT
TABLE 121. SINCH: SERVICE SEGMENTS
TABLE 122. SINCH: PRODUCT PORTFOLIO
TABLE 123. SINCH: KEY STRATERGIES
TABLE 124. TWILIO INC.: KEY EXECUTIVES
TABLE 125. TWILIO INC.: COMPANY SNAPSHOT
TABLE 126. TWILIO INC.: SERVICE SEGMENTS
TABLE 127. TWILIO INC.: PRODUCT PORTFOLIO
TABLE 128. TWILIO INC.: KEY STRATERGIES
TABLE 129. VONAGE AMERICA, LLC: KEY EXECUTIVES
TABLE 130. VONAGE AMERICA, LLC: COMPANY SNAPSHOT
TABLE 131. VONAGE AMERICA, LLC: SERVICE SEGMENTS
TABLE 132. VONAGE AMERICA, LLC: PRODUCT PORTFOLIO
TABLE 133. VONAGE AMERICA, LLC: KEY STRATERGIES
List of Figures
FIGURE 01. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031
FIGURE 02. SEGMENTATION OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031
FIGURE 03. TOP INVESTMENT POCKETS IN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET (2022-2031)
FIGURE 04. MODERATE BARGAINING POWER OF SUPPLIERS
FIGURE 05. MODERATE BARGAINING POWER OF BUYERS
FIGURE 06. MODERATE THREAT OF SUBSTITUTES
FIGURE 07. HIGH THREAT OF NEW ENTRANTS
FIGURE 08. HIGH INTENSITY OF RIVALRY
FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALCOMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET
FIGURE 10. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT, 2021 (%)
FIGURE 11. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SOLUTION, BY COUNTRY 2021-2031 (%)
FIGURE 12. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SERVICE, BY COUNTRY 2021-2031 (%)
FIGURE 13. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE, 2021 (%)
FIGURE 14. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR LARGE ENTERPRISE, BY COUNTRY 2021-2031 (%)
FIGURE 15. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR SMES, BY COUNTRY 2021-2031 (%)
FIGURE 16. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL, 2021 (%)
FIGURE 17. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR IT AND TELECOM, BY COUNTRY 2021-2031 (%)
FIGURE 18. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR BFSI, BY COUNTRY 2021-2031 (%)
FIGURE 19. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY COUNTRY 2021-2031 (%)
FIGURE 20. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR MANUFACTURING, BY COUNTRY 2021-2031 (%)
FIGURE 21. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR RETAIL, BY COUNTRY 2021-2031 (%)
FIGURE 22. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR EDUCATION, BY COUNTRY 2021-2031 (%)
FIGURE 23. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR HEALTHCARE, BY COUNTRY 2021-2031 (%)
FIGURE 24. COMPARATIVE SHARE ANALYSIS OF COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET FOR OTHERS, BY COUNTRY 2021-2031 (%)
FIGURE 25. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET BY REGION, 2021
FIGURE 26. U.S. COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 27. CANADA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 28. UK COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 29. GERMANY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 30. FRANCE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 31. SPAIN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 32. ITALY COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 33. REST OF EUROPE COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 34. CHINA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 35. JAPAN COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 36. SOUTH KOREA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 37. INDIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 38. AUSTRALIA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 39. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 40. LATIN AMERICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 41. MIDDLE EAST COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 42. AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, 2021-2031 ($MILLION)
FIGURE 43. TOP WINNING STRATEGIES, BY YEAR
FIGURE 44. TOP WINNING STRATEGIES, BY DEVELOPMENT
FIGURE 45. TOP WINNING STRATEGIES, BY COMPANY
FIGURE 46. PRODUCT MAPPING OF TOP 10 PLAYERS
FIGURE 47. COMPETITIVE DASHBOARD
FIGURE 48. COMPETITIVE HEATMAP: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET
FIGURE 49. TOP PLAYER POSITIONING, 2021
FIGURE 50. 8X8, INC.: NET REVENUE, 2019-2021 ($MILLION)
FIGURE 51. 8X8, INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
FIGURE 52. 8X8, INC.: REVENUE SHARE BY REGION, 2021 (%)
FIGURE 53. AVAYA INC.: NET REVENUE, 2019-2021 ($MILLION)
FIGURE 54. AVAYA INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
FIGURE 55. AVAYA INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
FIGURE 56. AVAYA INC.: REVENUE SHARE BY REGION, 2021 (%)
FIGURE 57. BANDWIDTH INC.: NET REVENUE, 2019-2021 ($MILLION)
FIGURE 58. BANDWIDTH INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
FIGURE 59. SINCH: NET SALES, 2019-2021 ($MILLION)
FIGURE 60. SINCH: REVENUE SHARE BY SEGMENT, 2021 (%)
FIGURE 61. VONAGE AMERICA, LLC: NET REVENUE, 2019-2021 ($MILLION)
FIGURE 62. VONAGE AMERICA, LLC: REVENUE SHARE BY REGION, 2021 (%)
FIGURE 63. VONAGE AMERICA, LLC: REVENUE SHARE BY SEGMENT, 2021 (%)

Executive Summary

According to the report titled, “Communication Platform-as-a-Service (CPaaS) Market," the communication platform-as-a-service (cpaas) market was valued at $10.2 billion in 2021, and is estimated to reach $80.2 billion by 2031, growing at a CAGR of 23.1% from 2022 to 2031.

The CPaaS market is primarily benefiting from a surge in digital customer engagement, cloud encryption, and digital transformation. Communications platform as a service is a cloud-based delivery model that allows organizations to add real-time communication capabilities. Being a cloud communication technology, CPaaS is primarily used to enrich customer communications channels.

Key factors driving the growth of the communication platform-as-a-service (CPaaS) market include growing trend of mobility and BYOD as well as demand for personalized and streamlined customer interaction to achieve high customer satisfaction, increase in use of chat bot sales in communication platform as a service. Increasing use of chat bot sales in communication platform as a service that helps in converting to conduct an on-line chat conversation via text or text-to-speech in lieu of providing direct contact with a live human agent. It plays very important role in the industrial sector owing to growing need among the consulting providers for providing enhanced customer services and to improve the security of the customer. Furthermore, chat bot sales in communication platform as a service also helps to improve lead generation, qualification and nurturing, which propels the growth of the market. In addition, chat-bots are data driven and scalable in nature, they offer increased productivity and efficiency to end users. Deployment of chatbots in business applications facilitates brands to reach their customers via preferred channels with quick support. Rising demand for customized services and requirements of real-time support are fueling the market. Features such as simultaneous multiple conversations, cost efficiency, elimination of repetitive work, and personal assistants are also surging the demand for chatbots in the market, which in turn, drives the growth of the market.

The market also offers growth opportunities to the key players in the market. Technological advancements have boosted the benefits of communication platform as a service. AI, an innovation primed to revolutionize service- and communication-related technology, is a significant example. In addition, as machines grow smarter and closer to communicative parity with humans, cloud-based communications platforms are expected to take the idea of automated self-service, among other business functions, to new levels. AI in the call center is one such example of this. Technological innovations carry a value that works in multiple sectors. Furthermore, smart shopping assistants will soon be better at making purchase suggestions based on the user’s browsing history. The software will provide accurate, real-time translations, reducing the need for expensive multilingual customer support representatives. APIs would provide communication platform as a service video chat technology and AI capable of facial recognition to turn any phone or webcam into a biometric security checkpoint. Chatbots will also continue to grow in scope and capacity, allowing multiple businesses to deploy teams of automated service reps made entirely of bots. Such technological revolutions provide lucrative opportunities for market growth.

The Communication platform-as-a-service (CPaaS) market is segmented into component, enterprise size, industry vertical, and region. On the basis of the component, the market is categorized into solutions and service. By enterprise size, it is classified into large enterprises and SMEs. As per industry vertical, it is divided into BFSI, IT & telecom, government & public sector, manufacturing, retail & consumer goods, education, healthcare & life science, and others. Region wise, it is analyzed across North America (the U.S., Canada), Europe (the UK, Germany, France, Spain, Italy, and rest of Europe), Asia-Pacific (China, Japan, South Korea, India, Australia, and rest of Asia-Pacific), and LAMEA (Latin America, Middle East and Africa).

The key players profiled in the study include Accenture, 8x8 Inc., ALE International, Avaya Inc., Bandwidth Inc., Infobip Ltd., IntelePeer Cloud Communications LLC, Plivo Inc., Sinch, Twilio Inc., and Vonage America, LLC. The players in the market have been actively engaged in the adoption various strategies such as acquisition, and partnership to remain competitive and gain advantage over the competitors in the market. For instance, in January 2022, Bandwidth partnered with Genesys a global cloud company engaged in customer experience orchestration, for the development of an enterprise contact center. The company is further extended its portfolio of advanced DuetSM solution offering better flexibility to consumer.

Key Market Insights

  • By component, the solution segment was the highest revenue contributor to the market, and is estimated to reach $46,765.16 million by 2031, with a CAGR of 22.2%. However, the service segment is estimated to be the fastest growing segment with the CAGR of 24.5% during the forecast period.
  • By enterprise size, the large enterprise segment dominated the global market, and is estimated to reach $41,238.37 million by 2031, with a CAGR of 22.0%. However, the SMEs segment is expected to be the fastest growing segment with the CAGR 24.3% during the Communication platform-as-a-service (CPaaS) Market Forecast.
  • Based on region, North America was the highest revenue contributor, accounting for $3,698.32 million in 2021, and is estimated to reach $25,850.61 million by 2031, with a CAGR of 21.7%.

Companies Mentioned

  • ALE International
  • Avaya Inc.
  • Infobip Ltd.
  • Plivo Inc.
  • Sinch
  • Vonage America, LLC
  • 8x8, Inc.
  • Bandwidth Inc.
  • IntelePeer Cloud Communications LLC
  • Twilio Inc.

Methodology

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

  • Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic news articles and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.

Loading
LOADING...