Computer and Peripherals Support Services Global Market Report 2024

The computer and peripherals support services market size has grown steadily in recent years. It will grow from $40.97 billion in 2023 to $41.82 billion in 2024 at a compound annual growth rate (CAGR) of 2.1%. The expansion observed in the historical period can be attributed to the penetration rates of personal computers (PCs), increased spending on business IT infrastructure, the globalization of businesses, advancements in software technology, and efforts focused on customer awareness and education.

The computer and peripherals support services market size is expected to see steady growth in the next few years. It will grow to $49.42 billion in 2028 at a compound annual growth rate (CAGR) of 4.3%. Anticipated growth in the upcoming period is expected due to shifts in remote workforce dynamics, heightened concerns regarding cybersecurity, increased adoption of cloud computing, the influence of data privacy regulations, and a growing emphasis on sustainability and green IT initiatives. Key trends projected for this period encompass the acceleration of e-commerce and digital transformation, the emergence of new technologies, ongoing technological advancements, the implementation of remote monitoring and management (RMM) systems, and the widespread adoption of cloud-based support solutions.

The escalating adoption of computers is poised to drive the growth of the computer and peripheral support services market in the foreseeable future. Computers, programmable electrical devices that process raw data using specific instructions to generate output, are highly valuable due to their capacity for storing and accessing extensive data for future use. This increased reliance on computers is expected to have a positive impact on the demand for services related to computer and peripheral support. For instance, according to Gartner, Inc., a US-based management consulting company, global PC shipments in the third quarter of 2021 reached 84.1 million units, marking a 1% increase compared to the same period in 2020. Consequently, the surge in computer usage is a key factor fueling the expansion of the computer and peripheral support services market.

The ongoing transition toward remote work setups is anticipated to drive the growth of the computer and peripherals support services market. Remote work involves employees carrying out their job duties from a location outside the conventional office, often relying on digital technologies for communication and task execution. Services catering to computer and peripherals support are vital in ensuring the smooth operation of devices and accessories, consequently boosting productivity and minimizing disruptions for remote workers. For example, in February 2022, a survey conducted by FlexJobs' Career Pulse, a US-based platform serving the freelance community, revealed that 65% of respondents strongly preferred full-time remote work, while 32% favored a hybrid work model. This overwhelming 97% collective preference signifies the widespread desire among workers to have the option of remote work in some capacity. Hence, the widespread adoption of remote work arrangements is a key driver behind the growth of the computer and peripherals support services market.

In the computer and peripherals support services market, product innovation has emerged as a prominent trend. Major companies in this sector are directing their efforts toward developing inventive solutions to fortify their market position. For instance, in July 2021, Logitech International S.A., a Switzerland-based computer manufacturer, introduced its latest offering, the Logitech MK470 Slim Wireless Keyboard and Mouse Combo. This product features a contemporary mouse and an ultra-thin keyboard designed for comfort. The connectivity is facilitated through a 2.4GHz USB receiver, and the keyboard operates on two AAA batteries. Additionally, the mouse is equipped with a 1,000-dpi sensor and high-precision optical tracking. Noteworthy features include wireless connectivity, whisper-quiet operation, smooth functionality, comfortable typing and mousing experience, and a space-saving design for efficiency. This exemplifies the commitment of companies to innovating and delivering cutting-edge products in the computer and peripherals support services market.

Major players in the computer and peripherals support services market are actively engaged in developing sophisticated programs, such as service programs, to augment their consumer electronics offerings and secure a competitive advantage in the industry. These service programs encompass comprehensive solutions, support, or assistance tailored to meet specific customer needs within a given domain. For example, in August 2021, Walmart, a prominent US-based retail corporation, unveiled its Tech Services program, providing round-the-clock remote support, device repair, and setup services both in-store and at customers' homes, positioning itself as a direct competitor to Best Buy's Geek Squad. This service initiative, initially piloted in selected stores, involves partnerships with McAfee and True Network Solutions. Customers have the option to choose individual services or opt for an annual membership, which includes one year of McAfee virus protection, tech coaching, unlimited virus removal, 24/7 tech support, troubleshooting, repairs, and PC tune-ups. This strategic move showcases the commitment of companies to offer comprehensive and innovative support programs within the computer and peripherals support services market.

In July 2023, RealDefense, a software company based in the US, completed the acquisition of Support.com for an undisclosed sum. This strategic move was intended to broaden RealDefense's array of services in consumer security, privacy, and productivity software. Support.com, also based in the US, specializes in providing technical support services, including security software solutions and tech support specifically tailored for Windows systems. This acquisition signifies RealDefense's commitment to expanding its service portfolio and strengthening its offerings within the realm of consumer-focused software solutions.

Major companies operating in the computer and peripherals support services market report are Apple Inc., Samsung Electronics Co. Ltd., Microsoft Corporation, Facebook Inc., Meta Platforms Advertising Services, Dell Inc., Hitachi Ltd., Siemens AG, General Electric Company, Lenovo Group, Accenture PLC, Intel Corporation, Hewlett-Packard Inc., International Business Machines Corporation(IBM), Cisco Systems Inc., Oracle Corporation, Fujitsu Limited, SAP SE, Canon Inc., NEC Corporation, Tata Consultancy Services Limited, Toshiba Corporation, Cognizant Digital Business, DXC Technology IT Transformation Services, Atos Managed Services, Seiko Epson Corporation, Ricoh Company, Logitech International S.A., Egyptian Maintenance Company (EMC), Wipro Infrastructure Engineering Services.

Asia-Pacific was the largest region in the computer and peripherals support services market in 2023. The regions covered in the computer and peripherals support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the computer and peripherals support services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Computer and peripherals support services primarily rely on two connectivity types such as wired and wireless. Wireless connectivity encompasses networks that operate without physical cables, offering businesses a cost-effective alternative to wiring buildings or connecting equipment. Devices within this domain span input devices, output devices, and storage devices, distributed through channels such as supermarkets, brand stores, online platforms, and others. These technologies cater to diverse end-users, including commercial and residential sectors.

The computer and peripherals support services market research report is one of a series of new reports that provides computer and peripherals support services market statistics, including computer and peripherals support services industry global market size, regional shares, competitors with a computer and peripherals support services market share, detailed computer and peripherals support services market segments, market trends, and opportunities, and any further data you may need to thrive in the computer and peripherals support services industry. This computer and peripherals support services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The computer and peripherals support services market includes revenues earned by entities by providing services such as computer disaster recovery, software installations, and troubleshooting maintenance services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.