In Collaborative Intelligence: Design Better Collaboration, Improve Team Productivity, and Build a Culture of Connection, the workplace collaboration experts at MURAL offer a holistic and comprehensive system for fixing today’s broken teamwork culture. This book introduces the emerging practice of collaboration design, a cutting-edge approach to crafting collaborative experiences with a high degree of intentionality so that they deliver extraordinary, repeatable outcomes.
With a strong focus on activities and rituals that can be used by leaders and team members right now, the authors show businesses how they can innovate faster than ever. Readers will learn the skills they need to enable better collaboration, whether their teams are hybrid, remote, in-person, synchronous, or asynchronous. Based on decades of research, experience, and observations from working with thousands of teams globally in all kinds of collaboration spaces, this highly visual book provides the instruction you need to fix teamwork, transform your organization, and re-imagine what’s possible at work.
You’ll also find: - How to build playbooks of collaboration methods - How to create an inclusive, equitable, and collaborative environment that invites participation and unlocks the genius of your teams - How to access unprecedented insights into how collaboration happens in your organization - Strategies for leading collaboration change at the organization level
A can’t-miss guide for knowledge-work professionals, Collaborative Intelligence provides the direction you’ve been looking for to help teams innovate together.
Table of Contents
Introduction: Innovating Is Collaborating xiii
Chapter 1 Collaboration in Principle 1
Connecting the Genius of Your Teams
Beyond Meeting Hygiene
Collaborate Smarter
Principles of Collaboration
Welcome to the Renaissance of Teamwork
Chapter 2 Relational Intelligence 19
The Human Aspect of Collaboration
Trust Falls Won’t Solve Your Problems
The Collaboration Mindset
Team Needs
Relationship Goals
Chapter 3 Collaboration Design 35
Making the Collaboration Experience Deliberate
Who Can Fix Bad Meetings?
What Does a Collaboration Designer Do?
How Can You Make Collaboration Work Better?
Declaration of Interdependence
Understanding the Collaboration Experience
Modeling Collaboration Experiences
Chapter 4 Collaboration Methods 55
Playbooks for Working Together
Guided Autonomy
The Games Teams Play
Structures and Patterns
Combining Methods
The LUMA System
Making Collaboration Methods an Everyday Practice
Chapter 5 Collaboration Spaces 75
Creating the Ideal Environment
The Spaces We Make for Collaboration
Designing Collaboration Spaces
The Jobs of Common Spaces
Dynamic, Visual, and Playful Spaces
Adaptive Space
Chapter 6 Modes of Engagement 91
Thinking about Time and Space of Collaboration
Modes of Collaboration
Engagement Types
Work Is Not a Place - It’s What You Accomplish Together
What Is a Meeting, Anyway?
Chapter 7 Collaboration Insights 111
Analyzing Collaborative Capacity
A 360-Degree View of Collaboration
Evaluating Teams
Assessing Collaboration across the Organization
Beyond the Organization
Chapter 8 Collaboration Strategy 131
Transforming Teamwork at Scale
The ROI of Collaboration
Ways of Driving Change across an Organization
All Management Is Collaboration Management
Collaboration Leadership
Afterword: Imagine It All Came True 150
Acknowledgments 151
About the Authors 152
