In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business.
This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.
Table of Contents
Preface xxiii
Acknowledgments xxv
About the Authors xxvii
Part 1 Understanding Quality Concepts
1 Differing Perspectives on Quality 2
2 Quality Theory 27
3 Global Supply Chain Quality and International Quality Standards 53
Part 2 Designing and Assuring Quality
4 Strategic Quality Planning 88
5 The Voice of the Customer 113
6 The Voice of the Market 138
7 Quality and Innovation in Product and Process Design 161
8 Designing Quality Services 189
9 Managing Supplier Quality in the Supply Chain 221
Part 3 Implementing Quality
10 The Tools of Quality 238
11 Statistically Based Quality Improvement for Variables 279
12 Statistically Based Quality Improvement for Attributes 318
13 Lean and Six Sigma Management Principles and Tools 341
Part 4 Forever Improving the Quality System
14 Managing Quality Improvement Teams and Projects 386
15 Implementing and Validating the Quality System 419
Appendix A- 1
Glossary G- 1
Index I- 1
