Through a series of case studies you are invited to meet, and learn firsthand from, the people and teams that have delivered a number of very different innovations successfully across a diverse group of banks; big and small, long established and brand new, from the east and west!
Banks featured include: Bank of America, BBVA, Citi, Crédit Agricole, Danske Bank, Deutsche Bank, ING, J.P. Morgan, Lloyds Bank, Metro Bank, N26, National Australia Bank, Royal Bank of Canada, Santander, Standard Chartered and Swedbank.
This book will equip you with ideas, tools and actionable hands-on advice. You will discover the untold stories about how these banks delivered new solutions to consumers and businesses, products as well as services, across the spectrum of buy, build and partner.
Table of Contents
Foreword xi
Introduction xv
Part i: Buy 1
Invest
Chapter 1: Lloyds Banking Group 3
Chapter 2: BBVA 19
Acquire
Chapter 3: Metro 33
Chapter 4: J.P. Morgan 48
Part ii: Build 61
Incubate in-house
Chapter 5: Crédit Agricole 63
Chapter 6: National Australia Bank 77
Build in-house
Chapter 7: Citi 93
Chapter 8: Bank of America 107
Spin out
Chapter 9: ING 120
Chapter 10: Santander 133
Part iii: Partner145
Fintechs and startups
Chapter 11: Deutsche Bank 147
Chapter 12: Danske Bank 161
Banks and other corporates
Chapter 13: Swedbank 175
Chapter 14: Standard Chartered 190
Part iv: Bonus: Ways of Working 205
Chapter 15: N26 207
Chapter 16: Royal Bank of Canada 222
Index 235
