**Finalist of the Management and HR Book of the Year at the Australian Business Book Awards 2022**
The Complete and Comprehensive Guide to Business Transformation
As digital technologies and consumer expectations continue to disrupt almost every industry sector, companies are placing greater emphasis on developing and implementing transformation programs. Changing the Game offers the practical knowledge required to create a dramatic step-change in company performance. Designed for executives and managers responsible for a transformation in any type of company and situation, this comprehensive real-world playbook covers the change process from start to finish - from assessing the situation and determining strategic priorities, to developing a roadmap, establishing the governance structure, managing initiative delivery, and evaluating the impact of the transformation.
Adopting a robust and pragmatic approach to every stage of business transformation, this authoritative volume explains where to start, identifies key areas of focus, and describes the strategies, decisions, and actions necessary for achieving results. Throughout the text, case studies of leading organizations highlight essential tools and approaches, examine key challenges, and evaluate their impact. A wealth of practical tools help readers build a foundation for change in their organization, define a clear path forward, mobilize teams, assign responsibilities, execute initiatives, track progress, sustain momentum, and more.
- Provides detailed guidance on envisioning, designing, managing, and delivering a successful company, function or team transformation
- Enables readers to create a dramatic change in company performance with a results-focused approach based on leading management practices
- Contains more than 20 in-depth sections representing the entire transformation journey
- Includes numerous ready-to-use tools and templates, including 50 exhibits, that can be adopted in any organization to accelerate results
- Features tips and advice from top-level executives at leading companies and government organizations
Changing the Game: The Playbook for Leading Business Transformation is an invaluable step-by-step blueprint for executives, managers, teams, and consultants involved in devising and executing transformation programs.
Table of Contents
Foreword ix
Acknowledgements xiii
Preface xv
Introduction xvii
Crisis as a catalyst for change xviii
An integrated approach to transformation xx
1: Take stock 1
Assess current situation 2
Ensure near-term funding 3
Secure early wins (quick wins) 5
Mobilise a top team 9
2: Create the mandate 19
Understand the current situation 21
Determine external outlook 27
Evaluate company impacts and base case 30
3: Map the journey 39
Define aspirations 42
Explore strategic options 49
Determine strategic priorities 61
Develop initiatives and roadmap 68
Outline future operating model and organisation 74
Consolidate financial impact 82
4: Mobilise 99
Create foundations for successful change 102
Establish governance structure 114
Set up transformation office 115
5: Execute and track 123
Set up initiatives and design detailed solutions 126
Build delivery schedule and assign responsibility 128
Ensure resources to lead, deliver and track 133
Conduct proof-of-concepts, prototypes and pilots 134
Manage initiative delivery 137
Close out initiatives 147
Evaluate impact of transformation against targets 150
Appendix I: Diagnosing company performance 155
Appendix II: Monitoring and improving cash flows 165
Appendix III: Defining aspirations in a workshop 171
Endnotes 175
About the authors 177
Index 179
