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Transformation of Retail Health: Analysis of Trends and Their Impact on Traditional Healthcare Providers

  • Report

  • 2450 Pages
  • July 2023
  • Region: Global
  • Frost & Sullivan
  • ID: 5853159

Retailers’ Patient Centricity and Challenges in Traditional Healthcare Drive Transformational Growth

Retail health providers fill the traditional healthcare void by offering healthcare services, such as pharmacy, preventive care, urgent care, chronic condition management, vaccinations, telehealth, wellness, and an emerging focus on women’s health. High cost is a barrier to healthcare and medication access, affecting uninsured and aged populations the most. People often skip their medication refills, follow-up visits, and treatment cycles, failing to afford the cost. A significant proportion of the population is in debt due to healthcare bills. Despite such high costs, healthcare services have not been up to standard, and a majority of the population is dissatisfied with the traditional system. Patients from rural and remote locations struggle to access primary care. Numerous challenges related to cost and convenience lead patients to switch to retail health systems.

This study defines retail health as healthcare and wellness services provided by big-box retailers, drugstores, and discount retailers of consumer products, including those that have historically not offered pharmacy services. This report will give an overview of the US retail health market and its impact on traditional healthcare providers.

Table of Contents

1. Strategic Imperatives
  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top 3 Strategic Imperatives on the Retail Health Industry and Traditional Healthcare
  • Growth Opportunities Fuel the Growth Pipeline Engine™
2. Growth Opportunity Analysis
  • Scope of Analysis
  • Market Segmentation
  • Getting the Definition Right
  • Retail Care Models
  • Types of Retail Health Offerings
  • Retail Health’s Expanded Healthcare Role in the Continuum of Care
  • Gaps in Traditional Healthcare - Key Drivers for Retail Health
  • Retail Health Drivers and Restraints
  • Growing Consumer Preference for Retail Pharmacies
  • Patient Care Journey - Traditional Compared to Retail Health
  • Opportunity for Retail Health
  • Competitive Landscape
  • CVS Health - The Minute Clinic (Retail Health)
  • CVS Health - Oak Street Health (Primary Care)
  • CVS Health - Aetna Health (Payer)
  • Kroger - The Little Clinic
  • Walgreens - VillageMD
  • Kaiser Permanente Target Clinic
  • Walmart Health Center
  • Amazon - One Medical
  • Other Key Vendors
  • Technology Enabling Vendors
  • Key Value Propositions by Retailers
  • Retail Health Impact on Healthcare Systems
  • Imperatives for Traditional Healthcare Providers
3. Growth Opportunity Universe
  • Growth Opportunity 1: In-store Health Clinics
  • Growth Opportunity 2: Co-located and Outside-store Health Clinics
  • Growth Opportunity 3: Behavioral/Mental Health and Wellness
  • Growth Opportunity 4: Clinical Trials and RWE Services
  • Growth Opportunity 5: Women’s Health
4. List of Exhibits

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Amazon
  • Aetna Health (part of CVS Health)
  • CVS Health
  • Kaiser Permanente
  • Kroger
  • Oak Street Health (part of CVS Health)
  • One Medical
  • VillageMD (associated with Walgreens)
  • Walgreens
  • Walmart Health Center