Practice Management for the Veterinary Team. Front Office, Operations, and Development. Edition No. 4

Table of Contents

SECTION I Veterinary Practice Team and Development
1 The Heart of Veterinary Medicine
2 The Leadership Team
3 The Veterinary Team and Front Office Procedures
4 Human Resources in the Veterinary Practice
5 Veterinary Ethics and Legal Issues
6 Professional Development
7 Telemedicine
8 Practice Integrated Management Software
9 Medical Records Management
SECTION II Veterinary Operations
10 Appointment Management
11 The Client Experience
12 Marketing
13 Inventory Management
14 Controlled Substances
15 Safety in the Veterinary Practice
16 Finance Management
17 Strategic Planning
Abbreviations
Glossary
Index

Authors

Heather Prendergast Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico. Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.