This research service analyzes the impact of the agency sales model on dealership aftersales, focusing on the European and North American new passenger vehicle market. It provides an overview of the role of dealerships from an aftersales perspective and discusses areas of opportunities for dealerships in agency agreements. The study discusses aftersales process differentiation and stakeholder involvement in the agency model and analyzes potential agency model trends impacting dealership aftersales.Agency Model Expansion Will Make Room for Stiff Intra-brand Competition in OE Aftersales Channels and Call for Dealerships’ Consolidation to Compete With the Independent Aftermarket
The study also examines the following:
- Agency sales model status and adoption type by OEMs
- Regional opportunities for dealerships (Europe and North America)
- Agency model implication on various aftersales functions, such as warranty and service, replacement spare parts, and customer relationship management
- Potential revenue opportunity for dealerships, suppliers, and independent service providers
Table of Contents
1. Strategic Imperatives
2. Growth Opportunity Analysis
3. Agency Sales Model Overview
4. Agency Model Implications on Dealers’ Warranty and Service Business
5. Agency Model Implications on Dealers’ Replacement Spare Parts Business
6. Agency Model Implications on Dealers’ Customer Relationship Management Business
7. Dealer - Spend and Cost Analysis
8. Agency Model Impact on Revenue Opportunities for Key Stakeholders in the Aftersales Industry
10. Growth Opportunity Universe
11. Next Steps
