+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Global Field Service Management Market: Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

  • PDF Icon


  • 140 Pages
  • November 2023
  • Region: Global
  • IMARC Group
  • ID: 5911993

Quick Summary:

In an ever-evolving landscape of field operations and customer service demand, the Field Service Management (FSM) market stands as a cornerstone for businesses seeking to optimize their workforce and enhance client relations. At the forefront of innovation, FSM technology empowers companies across diverse sectors to take command of complex field operations, offering a suite of tools to streamline scheduling, order management, and real-time communication with field technicians.

Unlocking the potential of FSM is pivotal for businesses aiming to advance their operational efficiency and customer satisfaction. This comprehensive market research report provides an in-depth analysis of the FSM market, catering to the specific needs of forward-thinking executives. It offers valuable insights into the latest trends, market segmentation, and competitive dynamics, equipping leaders with the knowledge to make informed decisions and stay ahead in a competitive landscape. The report is a crucial strategic asset, revealing pathways to leverage FSM solutions for achieving superior service delivery and robust business growth.

The global field service management market size reached US$ 4.4 Billion in 2022. Looking forward, the market is expected to reach US$ 10.8 Billion by 2028, exhibiting a growth rate (CAGR) of 16.14% during 2022-2028.

Field service management (FSM) is a technology used to automate and keep track of various components in field operations via mobile systems. It offers vehicle location tracking, job status updates, scheduling and order management, managing and monitoring of technicians, and route optimization and global positioning system (GPS) navigation. It also assists in tracking time and driver logs, knowledge and asset repositories, parts and inventory management, payment processing, and regulatory compliance measures. As a result, it is widely being used in the education, healthcare, and travel and tourism sectors across the globe.

Field Service Management Market Trends

Managing a team of service technicians or field forces manually and efficiently is a complex task for organizations. It includes variables like miscommunication, delays, and incomplete information, which significantly increases the time taken to manage business activities. This, along with the growing focus on improving customer relationship and experience, represents one of the key factors driving the demand for FSM solutions to manage workforces efficiently. Moreover, small and medium-sized enterprises (SMEs) are incorporating automated solutions in their core business processes, which is contributing to the growth of the market. In addition, the leading players are integrating advanced systems and software, such as accounting, enterprise resource planning (ERP), tax software, workforce management software, and industry-specific calibration systems, to enhance the functions of FSM solutions. Apart from this, the escalating demand for energy worldwide on account of rapid urbanization and the rising global population is increasing the employment of FMS solutions in the oil and gas industry around the world. FMS helps manage crews and projects and ensure that tasks are performed in compliance with regulations, thereby improving overall production effectiveness and reducing cost.

Key Market Segmentation

This research provides an analysis of the key trends in each sub-segment of the global field service management market report, along with forecasts at the global, regional and country level from 2023-2028. The report has categorized the market based on solution, service, deployment mode, organization size and end use industry.

Breakup by Solution:

  • Schedule, Dispatch and Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Reporting and Analytics

Breakup by Service:

  • Implementation and Integration
  • Training and Support
  • Consultancy Services

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Organization Size:

  • Large Enterprises
  • Small and Medium-sized Enterprises

Breakup by End Use Industry:

  • BFSI
  • IT and Telecom
  • Healthcare and Life Sciences
  • Manufacturing
  • Transportation and Logistics
  • Energy and Utilities
  • Construction

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Latin America
  • Brazil
  • Mexico
  • Middle East and Africa

Competitive Landscape

The competitive landscape of the industry has also been examined along with the profiles of the key players being Accruent LLC (Fortive Corporation), Comarch SA, IFS AB, Infor (Koch Industries Inc.), Microsoft Corporation, Oracle Corporation, Salesforce.com Inc., SAP SE, ServiceMax, ServicePower Inc., Trimble Inc. and Zinier Inc.

Key Questions Answered in This Report:

  • How has the global field service management market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global field service management market?
  • What are the key regional markets?
  • What is the breakup of the market based on the solution?
  • What is the breakup of the market based on the service?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the end use industry?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global field service management market and who are the key players?
  • What is the degree of competition in the industry?
Frequently Asked Questions about the Global Field Service Management Market

What is the estimated value of the Global Field Service Management Market?

The Global Field Service Management Market was estimated to be valued at $4.4 Billion in 2022.

What is the growth rate of the Global Field Service Management Market?

The growth rate of the Global Field Service Management Market is 16.1%, with an estimated value of $10.8 Billion by 2028.

What is the forecasted size of the Global Field Service Management Market?

The Global Field Service Management Market is estimated to be worth $10.8 Billion by 2028.

Who are the key companies in the Global Field Service Management Market?

Key companies in the Global Field Service Management Market include Amplitude Laser, Coherent Inc, EKSPLA (EKSMA Group), IMRA America Inc. (Aisin Corporation), IPG Photonics Corporation, Jenoptik AG, Laser Quantum (Novanta Inc.), LIGHT CONVERSION, Lumentum Operations LLC and NKT Photonics A/S (NKT A/S).

Table of Contents

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Field Service Management Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Solution
6.1 Schedule, Dispatch and Route Optimization
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Customer Management
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Work Order Management
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Inventory Management
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Service Contract Management
6.5.1 Market Trends
6.5.2 Market Forecast
6.6 Reporting and Analytics
6.6.1 Market Trends
6.6.2 Market Forecast
6.7 Others
6.7.1 Market Trends
6.7.2 Market Forecast
7 Market Breakup by Service
7.1 Implementation and Integration
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Training and Support
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Consultancy Services
7.3.1 Market Trends
7.3.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 On-premises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Cloud-based
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Organization Size
9.1 Large Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Small and Medium-sized Enterprises
9.2.1 Market Trends
9.2.2 Market Forecast
10 Market Breakup by End Use Industry
10.1 BFSI
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 IT and Telecom
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 Healthcare and Life Sciences
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 Manufacturing
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Transportation and Logistics
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 Energy and Utilities
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Construction
10.7.1 Market Trends
10.7.2 Market Forecast
10.8 Others
10.8.1 Market Trends
10.8.2 Market Forecast
11 Market Breakup by Region
11.1 North America
11.1.1 United States Market Trends Market Forecast
11.1.2 Canada Market Trends Market Forecast
11.2 Asia-Pacific
11.2.1 China Market Trends Market Forecast
11.2.2 Japan Market Trends Market Forecast
11.2.3 India Market Trends Market Forecast
11.2.4 South Korea Market Trends Market Forecast
11.2.5 Australia Market Trends Market Forecast
11.2.6 Indonesia Market Trends Market Forecast
11.2.7 Others Market Trends Market Forecast
11.3 Europe
11.3.1 Germany Market Trends Market Forecast
11.3.2 France Market Trends Market Forecast
11.3.3 United Kingdom Market Trends Market Forecast
11.3.4 Italy Market Trends Market Forecast
11.3.5 Spain Market Trends Market Forecast
11.3.6 Russia Market Trends Market Forecast
11.3.7 Others Market Trends Market Forecast
11.4 Latin America
11.4.1 Brazil Market Trends Market Forecast
11.4.2 Mexico Market Trends Market Forecast
11.4.3 Others Market Trends Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast
12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes
15 Price Analysis
16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 Accruent LLC (Fortive Corporation) Company Overview Product Portfolio
16.3.2 Comarch SA Company Overview Product Portfolio Financials
16.3.3 IFS AB Company Overview Product Portfolio
16.3.4 Infor (Koch Industries Inc.) Company Overview Product Portfolio
16.3.5 Microsoft Corporation Company Overview Product Portfolio Financials SWOT Analysis
16.3.6 Oracle Corporation Company Overview Product Portfolio Financials SWOT Analysis
16.3.7 Salesforce.com Inc. Company Overview Product Portfolio Financials SWOT Analysis
16.3.8 SAP SE Company Overview Product Portfolio Financials SWOT Analysis
16.3.9 ServiceMax Company Overview Product Portfolio
16.3.10 ServicePower Inc. Company Overview Product Portfolio
16.3.11 Trimble Inc. Company Overview Product Portfolio Financials SWOT Analysis
16.3.12 Zinier Inc. Company Overview Product Portfolio

Companies Mentioned

  • Accruent LLC (Fortive Corporation)
  • Comarch SA
  • IFS AB
  • Infor (Koch Industries Inc.)
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com Inc.
  • SAP SE
  • ServiceMax
  • ServicePower Inc.
  • Trimble Inc.
  • Zinier Inc.