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Telecom CRM Global Market Insights 2023, Analysis and Forecast to 2028, by Market Participants, Regions, Technology, Application, Product Type

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    Report

  • 130 Pages
  • December 2023
  • Region: Global
  • Prof Research
  • ID: 5915144
Description Jump to:

Quick Summary:

In an industry where customer relationship management is paramount, our comprehensive Telecom CRM Market Research Report serves as an essential tool for senior business executives seeking to understand both historical trends and future projections. With detailed analysis covering a pivotal period for the sector, the report offers valuable insights into the evolution and expansion of Telecom CRM solutions globally.

The data presented spans key regions, integrating supply and demand dynamics, competitive landscapes, and pricing strategies, ensuring that decision-makers are equipped with a thorough knowledge of major markets such as North America, Asia & Pacific, Europe, and more. Strategic business planning necessitates a deep dive into industry specifics, and this report delivers precisely that. For firms across the spectrum—from burgeoning startups to established enterprises—the segmentation analysis by size and type, complemented by SWOT evaluations of principal players, provides actionable intelligence to drive growth and maintain competitive advantage.

This report describes the global market size of Telecom CRM from 2018 to 2022 and its CAGR from 2018 to 2022, and also forecasts its market size to the end of 2028 and its CAGR from 2023 to 2028.

For the geography segment, regional supply, demand, major players, price is presented from 2018 to 2028. This report cover following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Telecom CRM as well as some small players. The information for each competitor include:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Applications Segment:

  • Small-Sized Enterprises
  • Medium-sized Enterprises
  • Large-Sized Enterprises

Types Segment:

  • Software
  • Service
  • Others

Companies Covered:

  • Oracle
  • SAP AG
  • Salesforce
  • Microsoft Corp
  • Ericsson
  • Amdocs Systems Inc.
  • Avaya Inc.
  • AsiaInfo
  • MAXIMIZER SERVICES
  • Convergys Corp
  • Infor Global Solutions
  • Huawei Investment
  • Holding Co.
Base Year: 2023
Historical Data: from 2018 to 2022
Forecast Data: from 2023 to 2028


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 COVID-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Telecom Crm Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Telecom Crm Market in North America (2018-2028)
8.1 Telecom Crm Market Size
8.2 Telecom Crm Market by End Use
8.3 Competition by Players/Suppliers
8.4 Telecom Crm Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Telecom Crm Market in South America (2018-2028)
9.1 Telecom Crm Market Size
9.2 Telecom Crm Market by End Use
9.3 Competition by Players/Suppliers
9.4 Telecom Crm Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Telecom Crm Market in Asia & Pacific (2018-2028)
10.1 Telecom Crm Market Size
10.2 Telecom Crm Market by End Use
10.3 Competition by Players/Suppliers
10.4 Telecom Crm Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Telecom Crm Market in Europe (2018-2028)
11.1 Telecom Crm Market Size
11.2 Telecom Crm Market by End Use
11.3 Competition by Players/Suppliers
11.4 Telecom Crm Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Telecom Crm Market in MEA (2018-2028)
12.1 Telecom Crm Market Size
12.2 Telecom Crm Market by End Use
12.3 Competition by Players/Suppliers
12.4 Telecom Crm Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Telecom Crm Market (2018-2023)
13.1 Telecom Crm Market Size
13.2 Telecom Crm Market by End Use
13.3 Competition by Players/Suppliers
13.4 Telecom Crm Market Size by Type
Chapter 14 Global Telecom Crm Market Forecast (2023-2028)
14.1 Telecom Crm Market Size Forecast
14.2 Telecom Crm Application Forecast
14.3 Competition by Players/Suppliers
14.4 Telecom Crm Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Oracle
15.1.1 Company Profile
15.1.2 Main Business and Telecom CRM Information
15.1.3 SWOT Analysis of Oracle
15.1.4 Oracle Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.2 SAP AG
15.2.1 Company Profile
15.2.2 Main Business and Telecom CRM Information
15.2.3 SWOT Analysis of SAP AG
15.2.4 SAP AG Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.3 Salesforce
15.3.1 Company Profile
15.3.2 Main Business and Telecom CRM Information
15.3.3 SWOT Analysis of Salesforce
15.3.4 Salesforce Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.4 Microsoft Corp
15.4.1 Company Profile
15.4.2 Main Business and Telecom CRM Information
15.4.3 SWOT Analysis of Microsoft Corp
15.4.4 Microsoft Corp Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.5 Ericsson
15.5.1 Company Profile
15.5.2 Main Business and Telecom CRM Information
15.5.3 SWOT Analysis of Ericsson
15.5.4 Ericsson Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.6 Amdocs Systems Inc.
15.6.1 Company Profile
15.6.2 Main Business and Telecom CRM Information
15.6.3 SWOT Analysis of Amdocs Systems Inc.
15.6.4 Amdocs Systems Inc. Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.7 Avaya Inc.
15.7.1 Company Profile
15.7.2 Main Business and Telecom CRM Information
15.7.3 SWOT Analysis of Avaya Inc.
15.7.4 Avaya Inc. Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.8 AsiaInfo
15.8.1 Company Profile
15.8.2 Main Business and Telecom CRM Information
15.8.3 SWOT Analysis of AsiaInfo
15.8.4 AsiaInfo Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.9 MAXIMIZER SERVICES
15.9.1 Company Profile
15.9.2 Main Business and Telecom CRM Information
15.9.3 SWOT Analysis of MAXIMIZER SERVICES
15.9.4 MAXIMIZER SERVICES Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.10 Convergys Corp
15.10.1 Company Profile
15.10.2 Main Business and Telecom CRM Information
15.10.3 SWOT Analysis of Convergys Corp
15.10.4 Convergys Corp Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.11 Infor Global Solutions
15.11.1 Company Profile
15.11.2 Main Business and Telecom CRM Information
15.11.3 SWOT Analysis of Infor Global Solutions
15.11.4 Infor Global Solutions Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.12 Huawei Investment
15.12.1 Company Profile
15.12.2 Main Business and Telecom CRM Information
15.12.3 SWOT Analysis of Huawei Investment
15.12.4 Huawei Investment Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
15.13 Holding Co.
15.13.1 Company Profile
15.13.2 Main Business and Telecom CRM Information
15.13.3 SWOT Analysis of Holding Co.
15.13.4 Holding Co. Telecom CRM Revenue, Gross Margin and Market Share (2018-2023)
List of Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Telecom Crm Report
Table Data Sources of Telecom Crm Report
Table Major Assumptions of Telecom Crm Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Telecom Crm Picture
Table Telecom Crm Classification
Table Telecom Crm Applications
Table Drivers of Telecom Crm Market
Table Restraints of Telecom Crm Market
Table Opportunities of Telecom Crm Market
Table Threats of Telecom Crm Market
Table COVID-19 Impact For Telecom Crm Market
Table Raw Materials Suppliers
Table Different Production Methods of Telecom Crm
Table Cost Structure Analysis of Telecom Crm
Table Key End Users
Table Latest News of Telecom Crm Market
Table Merger and Acquisition
Table Planned/Future Project of Telecom Crm Market
Table Policy of Telecom Crm Market
Table 2018-2028 North America Telecom Crm Market Size
Figure 2018-2028 North America Telecom Crm Market Size and CAGR
Table 2018-2028 North America Telecom Crm Market Size by Application
Table 2018-2023 North America Telecom Crm Key Players Revenue
Table 2018-2023 North America Telecom Crm Key Players Market Share
Table 2018-2028 North America Telecom Crm Market Size by Type
Table 2018-2028 United States Telecom Crm Market Size
Table 2018-2028 Canada Telecom Crm Market Size
Table 2018-2028 Mexico Telecom Crm Market Size
Table 2018-2028 South America Telecom Crm Market Size
Figure 2018-2028 South America Telecom Crm Market Size and CAGR
Table 2018-2028 South America Telecom Crm Market Size by Application
Table 2018-2023 South America Telecom Crm Key Players Revenue
Table 2018-2023 South America Telecom Crm Key Players Market Share
Table 2018-2028 South America Telecom Crm Market Size by Type
Table 2018-2028 Brazil Telecom Crm Market Size
Table 2018-2028 Argentina Telecom Crm Market Size
Table 2018-2028 Chile Telecom Crm Market Size
Table 2018-2028 Peru Telecom Crm Market Size
Table 2018-2028 Asia & Pacific Telecom Crm Market Size
Figure 2018-2028 Asia & Pacific Telecom Crm Market Size and CAGR
Table 2018-2028 Asia & Pacific Telecom Crm Market Size by Application
Table 2018-2023 Asia & Pacific Telecom Crm Key Players Revenue
Table 2018-2023 Asia & Pacific Telecom Crm Key Players Market Share
Table 2018-2028 Asia & Pacific Telecom Crm Market Size by Type
Table 2018-2028 China Telecom Crm Market Size
Table 2018-2028 India Telecom Crm Market Size
Table 2018-2028 Japan Telecom Crm Market Size
Table 2018-2028 South Korea Telecom Crm Market Size
Table 2018-2028 Southeast Asia Telecom Crm Market Size
Table 2018-2028 Australia Telecom Crm Market Size
Table 2018-2028 Europe Telecom Crm Market Size
Figure 2018-2028 Europe Telecom Crm Market Size and CAGR
Table 2018-2028 Europe Telecom Crm Market Size by Application
Table 2018-2023 Europe Telecom Crm Key Players Revenue
Table 2018-2023 Europe Telecom Crm Key Players Market Share
Table 2018-2028 Europe Telecom Crm Market Size by Type
Table 2018-2028 Germany Telecom Crm Market Size
Table 2018-2028 France Telecom Crm Market Size
Table 2018-2028 United Kingdom Telecom Crm Market Size
Table 2018-2028 Italy Telecom Crm Market Size
Table 2018-2028 Spain Telecom Crm Market Size
Table 2018-2028 Belgium Telecom Crm Market Size
Table 2018-2028 Netherlands Telecom Crm Market Size
Table 2018-2028 Austria Telecom Crm Market Size
Table 2018-2028 Poland Telecom Crm Market Size
Table 2018-2028 Russia Telecom Crm Market Size
Table 2018-2028 MEA Telecom Crm Market Size
Figure 2018-2028 MEA Telecom Crm Market Size and CAGR
Table 2018-2028 MEA Telecom Crm Market Size by Application
Table 2018-2023 MEA Telecom Crm Key Players Revenue
Table 2018-2023 MEA Telecom Crm Key Players Market Share
Table 2018-2028 MEA Telecom Crm Market Size by Type
Table 2018-2028 Egypt Telecom Crm Market Size
Table 2018-2028 Israel Telecom Crm Market Size
Table 2018-2028 South Africa Telecom Crm Market Size
Table 2018-2028 Gulf Cooperation Council Countries Telecom Crm Market Size
Table 2018-2028 Turkey Telecom Crm Market Size
Table 2018-2023 Global Telecom Crm Market Size by Region
Table 2018-2023 Global Telecom Crm Market Size Share by Region
Table 2018-2023 Global Telecom Crm Market Size by Application
Table 2018-2023 Global Telecom Crm Market Share by Application
Table 2018-2023 Global Telecom Crm Key Vendors Revenue
Figure 2018-2023 Global Telecom Crm Market Size and Growth Rate
Table 2018-2023 Global Telecom Crm Key Vendors Market Share
Table 2018-2023 Global Telecom Crm Market Size by Type
Table 2018-2023 Global Telecom Crm Market Share by Type
Table 2023-2028 Global Telecom Crm Market Size by Region
Table 2023-2028 Global Telecom Crm Market Size Share by Region
Table 2023-2028 Global Telecom Crm Market Size by Application
Table 2023-2028 Global Telecom Crm Market Share by Application
Table 2023-2028 Global Telecom Crm Key Vendors Revenue
Figure 2023-2028 Global Telecom Crm Market Size and Growth Rate
Table 2023-2028 Global Telecom Crm Key Vendors Market Share
Table 2023-2028 Global Telecom Crm Market Size by Type
Table 2023-2028 Telecom Crm Global Market Share by Type

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Oracle
  • SAP AG
  • Salesforce
  • Microsoft Corp
  • Ericsson
  • Amdocs Systems Inc.
  • Avaya Inc.
  • AsiaInfo
  • MAXIMIZER SERVICES
  • Convergys Corp
  • Infor Global Solutions
  • Huawei Investment
  • Holding Co.

Methodology

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