The global patient portal market size was estimated to be USD 3.50 billion in 2023 and is expected to reach at USD 24.72 billion by 2034 with a CAGR of 19.45% during the forecast period 2024-2034. The increasing adoption of patient portals by healthcare facilities, a growing need for Electronic Health Records (EHR) driven by mandatory federal regulations, a rise in teleconsultation services, a surge in the integration of health platforms on mobile devices, government support through growth-promoting policies, regulations, & rules, the expanding use of a patient-centric approach by healthcare payers, a growing elderly population, rising prevalence of chronic diseases are placing strain on the capacity and financial sustainability of healthcare systems, a rise in innovations in healthcare technology, including big data analytics, connected devices, and artificial intelligence, and growing introduction of advanced patient portals are some of the key factors boosting the market growth.
Growing introduction of advanced patient portals is predicted to boost the market growth during the forecast period. Utilizing the patient portal, a web-based tool connected to electronic health records, patients can access their health records. This platform facilitates remote communication and the exchange of health information. For instance, in October 2023, The European Board of Ophthalmology (EBO) has introduced the Intelligent Patient Portal (IPP), a product designed to transform patient engagement in healthcare by enhancing accessibility, intuitiveness, and support. This initiative aims to improve patient experiences and outcomes. Specifically launched for NHS trusts in the UK, the IPP provides a user-friendly experience, enabling interaction through natural language in either text or voice commands for immediate assistance.
By type, integrated was the highest revenue-grossing segment in the global patient portal market in 2023 owing to its capacity to deliver comprehensive solutions that enhance efficiency, offer multiple functionalities, and provide cost-effective solutions, the increase in research endeavors for developing pre-integrated Electronic Health Record (EHR) peripherals, and the growing introduction of innovative platforms. For instance, in September 2023, Gifford Health Care has introduced a new electronic health record (EHR) along with the Gifford Patient Portal, offering patients increased flexibility in accessing their health information and additional resources. Additionally, standalone is predicted to grow at the fastest CAGR during the forecast period. This category of portal is effective for smaller healthcare entities, including independent pharmacies, private laboratories, specialized healthcare providers, and community medical offices. A standalone patient portal operates on a more straightforward software architecture, necessitating fewer resources and efforts for development. It can be built in a shorter timeframe by a team of less experienced programmers, making it a generally cost-effective option for smaller businesses.
By delivery mode, web-based was the highest revenue-grossing segment in the global patient portal market in 2023 owing to the advantages provided by this software include a reduced implementation period, no need for extra hardware investment, automatic software updates, minimal initial investment, cost-effectiveness, swift return on investment, and straightforward deployment and rising trend in the introduction of advanced platforms. For instance, in November 2022, Valant has introduced MYIO, the initial all-in-one mobile app specifically designed for behavioral health patient engagement. MYIO aids behavioral healthcare practices in enhancing operational efficiency by eliminating the necessity for manual entry of patient data into multiple systems. Additionally, cloud-based is predicted to grow at the fastest CAGR during the forecast period as it allows healthcare organizations to share and synchronize data across multiple locations or systems instantly and establish a database registry, cloud-based portals offer various features. Email marketing, online appointment scheduling, health education tools, and integration with social media are among the capabilities provided by these portals.
By end-user, providers was the highest revenue-grossing segment in the global patient portal market in 2023 owing to the extensive acceptance of patient portals among healthcare providers and the growing introduction of innovative platforms. For instance, in March 2022, Tata Elxsi has introduced TEngage, a digital health platform based on the cloud. This platform empowers hospitals and healthcare providers to provide a cohesive patient experience across all channels, ensuring healthcare services are accessible anytime and anywhere. Additionally, payers is predicted to grow at the fastest CAGR during the forecast period. Health claims are accepted and reimbursements are disbursed by government entities such as the Centers for Medicare & Medicaid Services in the United States and the National Health Service in the United Kingdom, functioning as payers. Payers engage in negotiations or establish provider rates, generate revenue through premiums or taxes, and fulfill claim payments to healthcare providers.
North America region is anticipated for the highest revenue share during the forecast period owing to the healthcare sector is experiencing a rise in technological advancements within healthcare IT, an increasing integration of IT technologies into healthcare systems, a growing demand for patient portal systems, well-equipped healthcare infrastructures, a heightened adoption of telemedicine, frequent product launches, and an increased uptake of information technology in the healthcare domain. In December 2023, athenahealth has unveiled a variety of new capabilities driven by both traditional and generative artificial intelligence (AI) across the company's solutions. These features, accessible through athenaOne - athenahealth's integrated, cloud-based suite encompassing electronic health record (EHR), revenue cycle management, and patient engagement solutions - empower organizations to provide outstanding patient care, alleviate administrative burdens, and optimize revenue. Additionally, Asia Pacific region is predicted to grow at fastest CAGR during the forecast period owing to the heightened implementation of healthcare IT and telehealth initiatives, the digital transformation of healthcare processes, the acceptance and demand for advanced medical infrastructure, and the expansion of government initiatives. For instance, in August 2023, Health Minister Mansukh Mandaviya inaugurated the 'The Advantage Health Care India - One Stop Digital Portal for Patient' and 'Workforce Mobility' during the One Earth One Health Advantage Healthcare India event.
Growing introduction of advanced patient portals is predicted to boost the market growth during the forecast period. Utilizing the patient portal, a web-based tool connected to electronic health records, patients can access their health records. This platform facilitates remote communication and the exchange of health information. For instance, in October 2023, The European Board of Ophthalmology (EBO) has introduced the Intelligent Patient Portal (IPP), a product designed to transform patient engagement in healthcare by enhancing accessibility, intuitiveness, and support. This initiative aims to improve patient experiences and outcomes. Specifically launched for NHS trusts in the UK, the IPP provides a user-friendly experience, enabling interaction through natural language in either text or voice commands for immediate assistance.
By type, integrated was the highest revenue-grossing segment in the global patient portal market in 2023 owing to its capacity to deliver comprehensive solutions that enhance efficiency, offer multiple functionalities, and provide cost-effective solutions, the increase in research endeavors for developing pre-integrated Electronic Health Record (EHR) peripherals, and the growing introduction of innovative platforms. For instance, in September 2023, Gifford Health Care has introduced a new electronic health record (EHR) along with the Gifford Patient Portal, offering patients increased flexibility in accessing their health information and additional resources. Additionally, standalone is predicted to grow at the fastest CAGR during the forecast period. This category of portal is effective for smaller healthcare entities, including independent pharmacies, private laboratories, specialized healthcare providers, and community medical offices. A standalone patient portal operates on a more straightforward software architecture, necessitating fewer resources and efforts for development. It can be built in a shorter timeframe by a team of less experienced programmers, making it a generally cost-effective option for smaller businesses.
By delivery mode, web-based was the highest revenue-grossing segment in the global patient portal market in 2023 owing to the advantages provided by this software include a reduced implementation period, no need for extra hardware investment, automatic software updates, minimal initial investment, cost-effectiveness, swift return on investment, and straightforward deployment and rising trend in the introduction of advanced platforms. For instance, in November 2022, Valant has introduced MYIO, the initial all-in-one mobile app specifically designed for behavioral health patient engagement. MYIO aids behavioral healthcare practices in enhancing operational efficiency by eliminating the necessity for manual entry of patient data into multiple systems. Additionally, cloud-based is predicted to grow at the fastest CAGR during the forecast period as it allows healthcare organizations to share and synchronize data across multiple locations or systems instantly and establish a database registry, cloud-based portals offer various features. Email marketing, online appointment scheduling, health education tools, and integration with social media are among the capabilities provided by these portals.
By end-user, providers was the highest revenue-grossing segment in the global patient portal market in 2023 owing to the extensive acceptance of patient portals among healthcare providers and the growing introduction of innovative platforms. For instance, in March 2022, Tata Elxsi has introduced TEngage, a digital health platform based on the cloud. This platform empowers hospitals and healthcare providers to provide a cohesive patient experience across all channels, ensuring healthcare services are accessible anytime and anywhere. Additionally, payers is predicted to grow at the fastest CAGR during the forecast period. Health claims are accepted and reimbursements are disbursed by government entities such as the Centers for Medicare & Medicaid Services in the United States and the National Health Service in the United Kingdom, functioning as payers. Payers engage in negotiations or establish provider rates, generate revenue through premiums or taxes, and fulfill claim payments to healthcare providers.
North America region is anticipated for the highest revenue share during the forecast period owing to the healthcare sector is experiencing a rise in technological advancements within healthcare IT, an increasing integration of IT technologies into healthcare systems, a growing demand for patient portal systems, well-equipped healthcare infrastructures, a heightened adoption of telemedicine, frequent product launches, and an increased uptake of information technology in the healthcare domain. In December 2023, athenahealth has unveiled a variety of new capabilities driven by both traditional and generative artificial intelligence (AI) across the company's solutions. These features, accessible through athenaOne - athenahealth's integrated, cloud-based suite encompassing electronic health record (EHR), revenue cycle management, and patient engagement solutions - empower organizations to provide outstanding patient care, alleviate administrative burdens, and optimize revenue. Additionally, Asia Pacific region is predicted to grow at fastest CAGR during the forecast period owing to the heightened implementation of healthcare IT and telehealth initiatives, the digital transformation of healthcare processes, the acceptance and demand for advanced medical infrastructure, and the expansion of government initiatives. For instance, in August 2023, Health Minister Mansukh Mandaviya inaugurated the 'The Advantage Health Care India - One Stop Digital Portal for Patient' and 'Workforce Mobility' during the One Earth One Health Advantage Healthcare India event.
Segmentation: Patient Portal Market Report 2023 - 2034
Patient Portal Market Analysis & Forecast by Type 2023 - 2034 (Revenue USD Bn)
- Integrated
- Standalone
Patient Portal Market Analysis & Forecast by Delivery Mode 2023 - 2034 (Revenue USD Bn)
- Cloud-based
- Web-based
Patient Portal Market Analysis & Forecast by End-user 2023 - 2034 (Revenue USD Bn)
- Payers
- Providers
- Others
Patient Portal Market Analysis & Forecast by Region 2023 - 2034 (Revenue USD Bn)
- North America
- U.S.
- Canada
- Europe
- Germany
- France
- UK
- Spain
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of APAC
- Latin America
- Brazil
- Mexico
- Argentina
- Rest of LATAM
- Middle East & Africa
- South Africa
- GCC
- Rest of MEA
Table of Contents
1. Research Methodology
2. Introduction
4. Market Environment Analysis
5. Market Dynamics
7. Patient Portal Market: Type Estimates & Trend Analysis
8. Patient Portal Market: Delivery Mode Estimates & Trend Analysis
9. Patient Portal Market: End-user Estimates & Trend Analysis
10. Regional Market Analysis
11. North America Patient Portal Market
12. Europe Global Patient Portal Market
13. Asia Pacific Global Patient Portal Market
14. Latin America Global Patient Portal Market
15. MEA Global Patient Portal Market
16. Competitor Analysis
17. Company Profiles
Companies Mentioned
- Epic Systems Corporation
- athenahealth Inc.
- Medfusion Inc.
- Greenway Health LLC
- McKesson Corporation
- GE Healthcare
- Cerner Corporation
- NextGen Healthcare Information Systems
- Allscripts Healthcare Solutions Inc.
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 200 |
| Published | March 2024 |
| Forecast Period | 2023 - 2034 |
| Estimated Market Value ( USD | $ 3.5 Billion |
| Forecasted Market Value ( USD | $ 24.72 Billion |
| Compound Annual Growth Rate | 19.4% |
| Regions Covered | Global |
| No. of Companies Mentioned | 9 |
